SUMMARY

• Business Analyst with over 6 years of experience in successfully defining, designing, and implementing custom applications to enterprise software for the Pharmaceutical, Healthcare and Insurance industries.
• Comprehensive knowledge of all aspects of Software Development Life Cycle (SDLC).
• Proficient in Requirements Gathering and Analysis through interviews, workshops, and JAD sessions with clients.
• Experienced in documenting Business and Functional Requirements, as well as developing SOWs, Scope Change documents and GAP Analysis documents.
• Extensive knowledge in creating Use Cases, Use Case Diagrams, Activity and Sequence Diagrams using tools such as MS Visio.
• Hands - on experience with modeling and configuring complex business rules to provide quick working prototypes for projects following Agile methodology.
• Skilled in creating and using SQL queries to triage issues and communicating effectively to technical team members.
• Versatile problem-solver with excellent communication skills, and ability to analyze complex issues quickly and suggest potential solutions.
• Adapts to complicated environments with ease and work to ensure a single-face; end-to-end experience for the customer in all aspects of the task or engagement.
• Excellent team leader with project management and resource management capabilities.
• Experienced in creating test procedures, defining test cases, analyzing defects and working with the technical team to get the defects resolved, tested and delivered.
• Positive, customer-first attitude with a persistent dedication to completing project tasks on time even under tight timelines and high pressure.

TECHNICAL SKILLS

UML Tools: Rational Rose and Rational Requisite Pro

Productivity Suite: MS Visio, Project, Word, Excel, PowerPoint

Document/Content Management Systems: Documentum, Sharepoint

Defect Management Applications: ClearQuest, Bugzilla, OnTime

SQL: TOAD, SQL Plus

Databases: Oracle, MySQL, SQL Server

Reporting/BI Tools: Qlikview, COGNOS, Crystal Reports

PROFESSIONAL EXPERIENCE

Confidential, NJ

Business Analyst

Responsibilities:

• Worked directly with customers such as Gieco, Seaworthy, CALMUTUAL and Amrisk.
• Conducted workshops/brainstorming sessions for gathering User and Business Requirements. Created mock-up screens for better visualization and understanding of the software solution.
• Authored Business Requirement Document, Functional Requirement Specification and assisted the Project Manager with project plans to estimate and track resources, deliverables and timelines.
• Configured the application modules based on functional design docs.
• Responsible for the requirements, design and testing of a custom integration layer to pull data from regional motor vehicle agencies into the SimpleInsure application.
• Played a key role in integrating the back-end quote management module of SimpleInsure with the online “Quick Quote” module of one of the leading insurance firms in the country.
• Acted as liaison between IT and Business to finalize and document all integration touch points related to other systems and data interfaces that were impacted.
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams using MS Visio.
• Coordinate deliverables from the offshore team to ensure project activities are tracking as per schedule.
• Defined, developed and executed test plans and test case scenarios for system and integration testing.
• Responsible for documenting and passing Change/Customization Requests to the developers.
• Conducted walk-through sessions with the customers to explain defect resolutions, workarounds and impact areas.
• Responsible for the customer support dashboards for the leadership team using a case management system called Ontime.

Environment: Net, Visual Studio.Net 2003, Java, MS Project 2000, UML, RUP, MS Excel, SQL Server, Windows.

Confidential, Oakridge, NJ

Business Analyst

Responsibilities:

• Customers included Thomas Publishing, Cegedim-Dendrite International, etc.
• Worked as a Business Analyst with the Customer Support team.
• Primary responsibility was to be the case manager for one or multiple accounts primarily in the pharmaceutical domain, with overall responsibility for specific issues elevated to Level 2 support.
• Gained experience in understanding, analyzing and designing business processes and workflows with the objective of providing recommendations for the best use of technology for improvement.
• Coordinated with the development team to help them understand the business requirements and process flows.
• Worked on creating SQL queries that helped developers troubleshoot issues as well as develop new reports for customers.
• Designed, developed and maintained a customer management portal for managing all customer contacts and touchpoints, including key communications with stakeholders.
• Scheduled meetings with Developers, SME’s and testers. Facilitated JAD sessions with all IT groups for communicating & managing expectations and to discuss various means for integrations with current system
• Created monthly case management reports using a Business Intelligence tool called QlikView.
• Helped in the functional design of the intranet customer portal in Sharepoint.

Environment: MS Visio, MS Excel, MS PowerPoint, Rational Requisite Pro, Test Director.

Confidential, Plainfield, NJ

Technical Analyst

Responsibilities:

• Worked as a Technical Analyst primarily responsible for supporting the SalesLogix CRM System.
• Provided end user support for customers on issues related to SalesLogix and data integration.
• Maintained the MySQL database - primary back end source for CRM and Reports.
• Responsible for implementing minor custom changes to the application and database.
• Planned and executed steps to improve operational efficiencies in the customer management process.
• Developed workflows and multi-level use cases using Visio to analyze workflows and intra-team communication.
• Assisted the Project Director with presentations and sales calls to prospects and contacts.
• Attended in Documentum, a content management software.

Environment: Windows XP, UML, SQL server, J2EE, MS Visio, MS Word, Rational Requisite Pro.

Confidential

Junior Business/Systems Analyst

Responsibilities:

• Interacted with Project Head, developers and end-users to formulate business requirements.
• Analyzed and documented the system specifications, business requirements and detail design of the business for the requirement tracking and analysis.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Assisted in creating QA Plan and Test Cases in coordination with the QA Team.
• Identified bugs and tracked them to completion using Rational Clear Quest, customized the features in Clear Quest.
• Facilitated UAT and test strategies with the customer and performed manual front-end testing to check all the functionalities incorporated within the different modules.

Environment: MS Visio 2003, MS Excel 2003, MS PowerPoint 2003, Rational Requisite Pro v.7, MS Visual SourceSafe 6.0, Test Director 7.