SUMMARY

• Worked for more than 7+ years with diverse experience as a Business Analyst/Data Analyst/Business Systems Analyst/Reports Analyst in diverse domains such as Finance, Banking, and Mortgage with Stand - Alone, Client-Server and Web-Based Applications in different environments.
• Extensive experience in creating Business Requirements Document (BRD), Functional Requirements Document (FRD), Use Case Document (UCD), System Requirements Specifications (SRS) using Automated Tools like IBM DOORS, IBM Rational Rose, IBM Requisite Pro and Manual tools like MS Word and Excel.
• Proficient in working with close collaboration with project managers, stakeholders to Gather, Analyze, Evaluate, Document and Management of functional, transitional and non functional requirements for complex in-house and COTS projects.
• Extensive experience in Analyzing Business Requirements and developing Process flow diagrams, Work-flow diagrams, Use case diagrams, Activity Diagrams and Data-flow Diagrams, Wireframes to draft requirements and procedures and formulate robust Business Model using Unified Modeling Language (UML) Techniques, MS Visio and Rational Rose tools.
• Hands on experience in implementing software projects involving various SDLC models such as Waterfall, Rational Unified Process (RUP), AGILE, Rapid Application Development (RAD) and industry specific hybrid models.
• Proficient in conducting interviews with SME facilitated various business walk-throughs, group meetings with Business team and IT Team and provided technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet business requirements.
• Experience with Business Process Design, Business Process Analysis, Requirements Analysis, Change Management, Defect Management and Risk Management.
• Involved in defining Scope, Project plan, Impact Analysis, and Requirement Traceability Matrix (RTM) on the on-going projects.
• Worked extensively with QA Team in creation of test plans, test cases using HP Quality Center, performed Black Box System Testing and User Acceptance Testing (UAT) ensuring that the software meets the requirements
• Created data mapping document for ETL transactions
• Executed various complex SQL queries for data validation and data integrity.

TECHNICAL SKILLS

• MS Office Suite
• Rational Enterprise Suite
• COTS
• CVS
• PVCS
• MS Project
• Rational ClearCase
• Documentum
• SharePoint
• MS Visio
• Rational Rose
• Erwin
• DOORS
• Requisite Pro
• HP Quality Center
• Rational Test Manager
• Rational ClearQuest
• C
• C++
• Java
• J2EE
• VB
• .NET
• VB Script
• COBOL
• HTML
• XML
• SQL
• Oracle
• MS Access
• SQL Server
• DB2
• Windows NT/2000/XP/Vista
• Mainframe
• UNIX
• Solaris
• Business Objects
• Crystal Reports
• Excel
• MicroStrategy.

PROFESSIONAL EXPERIENCE

Confidential, OH

Business Systems Analyst

Responsibilities:

• Followed Scrum Methodology for the project.
• Responsible for defining the scope and business rules of the project, gathered business requirements, and documented them textually and used UML models.
• Worked directly with Collection Team, Testing Team, Digital Solution Team, Marketing Communication Team, Operation Team, Risk Team, Information Security Team, Legal and Compliance Team for documenting system requirements and workflows.
• Researched the various steps in the lifecycle and then constructed the system in such a way that the riskier claims could be easily identified and monitored.
• Helped SME’s and user’s in taking decisions related to website.
• Worked closely with 3rd party company for developing wireframes.
• Developed project plans and managed scope.
• Assisted in building a business analysis process model using Visio.
• Developed Use Cases and Test Cases as per UML graphical notation
• Prepared an extensive Business Requirements Document (BRD) Using Requisite Pro.
• Involved in preparing Test Plans based on User Requirements Document (URD).
• Developed test scenarios and implemented test plans using Test Partner.
• Used Plus Delta and JIRA for opening Issue Logs.
• Providing key input in working with users in defining project and system requirements.
• Played a key role in the planning, User Accepted testing, and implementation of system enhancements and conversions.
• Prepared weekly status reports to update all the stakeholders on the progress of the project.
• Attended daily meetings to track changes and project status for Change Configuration Management.
• Handled all change requests by sending approvals through (PCR) Project Change Request.
• Used MS Project to prioritize tasks.
• Used SharePoint extensively to communicate with the team by sharing documents and receiving approvals.
• Handled other subsequent projects by developing requirements, creating Data Mapping Documents, UAT testing, writing test scripts and test plans.

Environment: MS Office, MS Visio, MS Project, Windows XP, HTML, Java Script, Mainframe, Enterprise Data Warehouse, Share Point, Test Partner, Requisite Pro, Plus Delta, JIRA

Confidential, Mclean, VA

Business Systems Analyst

Responsibilities:

• Followed SDLC Waterfall Methodology for the project.
• Conducted interviews, brainstorming and Q&A sessions to identify requirements and then documented them in a format that can be reviewed and understood by both business users and technical team.
• Created Business Requirements and converted them into detailed Functional and Transitional Requirements, Report Specifications and Non Functional Requirements.
• Analyzed Requirements and created Use Cases and Use Case Diagrams using Visio.
• Conducted walkthrough and review sessions for all documents created by me.
• Created and maintained Data Dictionary and pursued to reach consensus.
• Used IBM DOORS for managing and configuring the Requirement Analysis effort.
• Provided primary liaison between business/operations/vendors and development
• Created data models and data flow diagrams for the to-be process.
• Researched upstream data sources and ensured all source data sources were attested by its owners.
• Created data mapping documents for ETL process that specified mapping of Logical Data Elements to Physical Data Elements and Source Data Elements to Destination Data Elements.
• Created report specifications containing mapping to source data sources.
• Performed Gap Analysis by creating Requirement Traceability Matrix (RTM).
• Created and executed SQL queries (using RapidSQL and MS Access) to validate data movement and generate expected results for UAT.
• Connected Oracle Database to MS Access using ODBC (Operational Database Connectivity) and created expected results in form of tables, flat files and reports.
• Conducted UAT to verify whether all the Requirements were catered by the application.
• Used HP Quality Center for UAT Test Case Management and defect tracking and resolution.
• Worked with the developers on resolving the reported bugs and various technical issues.
• Managed Change Requests by following Change Request Management process for the project.
• Assisted manager with estimating LOE (Level of Effort) for Requirement Analysis and also managing the Risks and Issues for the project.
• Involved in preparing a simple and detailed User Guide and Manual for the application and for an intended novice user.

Environment: Oracle, SQL, RapidSQL, MS Access, HP Quality Center, IBM DOORS, Rational Rose, Rational ClearCase, UNIX, Windows XP, Visio, J2EE (JSP, EJB, JDBC)

Confidential, Warren, NJ

Business Systems Analyst

Responsibilities:

• Followed Rational Unified Process (RUP) Methodology for the project.
• Facilitated work sessions with business users and assisted them in defining business processes, requirements and possible risks, and analyzed possible solutions with team members.
• Facilitated analysis and user needs (use case surveys) with project teams and authored Use Case document (UCD), Functional Specifications and Requirements Traceability Matrix (RTM) with project teams.
• Developed and implemented processes for requirements gathering, analyzing, planning, tracking and used Requisite Pro for documenting.
• Served as a liaison between business users and IT team and Implemented business process analysis, business process modeling and business process re-engineering techniques.
• Performed JRP/JAD sessions and developed detailed requirements and preliminary design such as conceptual design for the application and created UML diagrams to clarify the requirements.
• Assisted manager with the development of project schedules, project planning and estimating LOE (Level of Effort).
• Created data mapping document for ETL process to merge tables and worked with data modelers in the creation of logical and physical data models
• Performed Gap Analysis (“AS IS” - “TO BE”) to derive requirements for existing system enhancements.
• Leveraged SOA design principles and best practices in developing the requirements and UAT testing.
• Wrote UAT Test Plan, organized and conducted User Acceptance Testing with clients and worked as a part of support team.
• Reviewed and created test cases to perform Functional Testing, Security Access Testing, End-to-End Testing and Regression testing.
• Involved in uploading and downloading of flat files through FTP.
• Executed SQL queries, PL/SQL stored procedures, triggers on back end as a part of data analysis and data validation.
• Worked with all levels of client staff in solution definition and coordinated meetings with vendors, application managers, support leads and stakeholders for emergency defect and fixes.
• Managed Change Request by following Change Request Management process for the project.
• Created release notes and business continuity plan

Environment: MS Office, Rational Tools - Requisite Pro, Rose, ClearQuest, ClearCase, Windows XP, HTML, XML, XSL, J2EE, JSP, Servlets, Java Script, Oracle, MS SQL Server, TOAD

Confidential, Chicago, IL

Business System Analyst

Responsibilities:

• Used RUP process model for the different phases of the application development of the Software Development Life Cycle.
• Conducted meetings, interviews and JAD sessions with stakeholders to collect business requirements. This information along with the vision document was used to transform business requirements into System Requirement Specifications
• Reviewed Business Requirement Documents and the Technical Specification.
• Used UML notations for Object Oriented Design and Documentation.
• Coordinated with System Analyst and Project Manager to set-up the pre-validation and validation Environment to execute the scripts.
• Interpreted Use Case diagram, Sequence diagram and Class diagram with Rational Rose.
• Created wireframes which depicted the page layout and arrangement of the website’s content, including web interface elements and navigational systems
• Analyzed user statement of requirements to develop new reports.
• Coordinated with technical lead and project manager to finalize the data model.
• Supported and maintained the reporting environments through IT infrastructure.
• Transitioned new report requirements and application changes to the development team.
• Participated in the logical and physical design sessions and developed design documents.
• Worked closely with other groups to resolve the issues preventing alignment on milestones, resources and deliverables.
• Recommended and coordinated development efforts and enhancements.
• Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes using Rational Clear Quest.
• Used PowerPoint presentations for conducting walkthroughs with the stakeholders.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Analyzed system requirements, developed detailed Test Plan, Test Cases and test scripts for testing the functionality, GUI and security.
• Assisted in Conducting UAT (User Acceptance Testing) to make sure that all the user requirements are catered by the application.
• Involved in preparing User manual for the application and for the same.

Environment: Microsoft Windows 2000, Active Directory, Informatica, Microsoft Office Suite, Rational Rose, Microsoft Visio, LoadRunner, RUP, UML.

Confidential, San Francisco, CA

Business System Analyst

Responsibilities:

• Followed SDLC Waterfall Methodology for the project.
• Interacted as a liaison between the software development team and executive team to create business requirements to ensure that the application under development confines to the business requirement. Organized meetings with the development teams to elicit use cases and document them.
• Involved in the analysis and creation of the functional and technical specifications
• Identified and created all necessary Business Use Cases from requirements, created UML Diagrams including Use Cases Diagrams, Activity Diagrams and Sequence Diagrams using Microsoft Visio.
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs.
• Directly interacted and assisted project manager and team members that allowed compliance with successful implementation of project within time and cost.
• Managed project risk management and business process analysis reviews over the implementation of different applications.
• Perform analysis and reporting of marketing and operational data.
• Designed and managed statistical tests of new features, products and distribution channels to guide product management decisions.
• Identifying opportunities to use customer data to develop customer strategies and improve business performance. Transformed eight hours worth of intense manual work into two hour automated process through advanced use of Crystal Reports. Made Crystal Reports accessible to management/directors via company’s internet. Identified critical areas of business risk and modified the business process to reduce the same. Preparing status report, charting out schedules, allocation and management of technical and human resources using MS Excel. Conducted walkthrough with the development team and stake holders. Analyzed the security implementation of the application with respect to user’s perspective.
• Assisted the QA in writing Test Cases.
• Documented and analyzed test results.
• Involved and provided maintenance support post deployment.

Environment: MS Project, MS Visio, MS Office, Oracle, Mercury Test Director, Mercury Win-Runner, Crystal Reports

Confidential, San Diego, CA

Responsibilities:

• Followed Agile Methodology for the project.
• Worked with the business team to collect the business requirements, security and service level requirements and documented them using Requisite-Pro.
• Worked on generative data models using agile data.
• Experience in Analytical CRM, Sales force automation and Operational CRM.
• Experience in FDD (feature driven development) as a part of agile development process.
• Co-authored business requirements document with project teams. Extracted, discussed and refined business requirements from business users and team members. Co-authored functional requirements documents by interacting with the development personnel. Assist with data conversion activities and all levels of testing (functional, system, regression, and integration) as necessary. Participated in the logical and physical design sessions and developed design documents. Designed new process flows for the existing system as well as for the enhanced system.
• Worked on Data Warehouse requirements. (Logical and Physical design requirements)
• Conducted and lead status report meetings with the business and the IT team on a weekly basis. Assisted project managers with the development of project schedules.
• Performed Content Management using Documentum.Conducted technical review sessions and facilitated other project meetings as required.Translated customer/client needs into new features and new services.Worked with project management to analyze change requests to determine what is being requested and how much programming and testing required. Documented and executed UAT test cases and prepared test results artifacts.Responsible for addressing, diagnosing and resolving issues that arise on a day to day basis for the team. Also responsible for documenting the causes, analysis and final resolution to the issues/errors.

Environment: Rational Rose, Requisite-Pro, AGILE, Documentum, MS Project 2002, MS Visio, MS Word, MS Excel, Test Director, Java, COGNOS, MYSQL, Windows NT/2000.

Confidential

Business System Analyst

Responsibilities:

• Responsible for defining the scope of the project, gathering business requirements, doing gap analysis and documents them textually or within models.
• Interacted with the stakeholders by interviewing them, by preparing questionnaire and getting feedback.
• Gathered and documented the requirements that are critical to the business mission and using those requirements to design application software.
• Gathered requirements for generating account balance and transactions reports for a full year.
• Gathered requirements for linking the card payment system to the centralized payment system.
• Used RequisitePro to document requirements, associated change requests with requirements and connected requirements with Use cases.
• Documented business workflows textually as well as in UML diagrams according to RUP for the stakeholder review.
• Supported IT unit creating functional specification documents for the design, development and implementation of strategic projects.
• Created use case scenarios and documents work flow and business process.
• Prepared the UML Use Cases using Rational Rose.
• Conducted FRS and URS reviews and walkthroughs with the designers, developers and stakeholders.
• Supported the assigned project manager with creating detailed project plans assisting in developing, scheduling and tracking project timelines.
• Analyzed and documented Business requirements and detail design of the software for full understanding of the business.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Involved in maintaining and managing different versions of Documents using Rational ClearCase.
• Performed feasibility, adaptability study and risk analysis to identify the business critical areas from the user perspective.

Environment: Java (J2SE 5.0), Oracle (10g), UNIX, Rational Suite.