SUMMARY

• Resourceful and dynamic Business Analyst with over 7 years of experience with strong business analysis and Project manager skills.
• Ability to manage multiple program and projects with competing priorities across worldwide based talent in multiple time zones. Expert knowledge of the project management function.
• Experience in process re - engineering to drive efficiencies and streamline workflow. Strong communication, interpersonal, teamwork, and organizational skills.
• Flexibility to handle directional changes with the ability to juggle moving priorities to ensure project success.
• Proven ability to assess business needs, prioritize accordingly and escalate appropriately.
• Analytical thinker with a can-do attitude and flexibility to accommodate to evolving business needs.
• Expertise in broad range of technologies including business process tools such as MS Project, MS Excel, PowerPoint, MS Visio, technical assessment tools, Data Warehousing concepts, Infrastructure, and web design.
• Proficient in developing User Stories, Use Cases, Use Case Diagrams, Behavior Diagrams (Sequence diagrams, Collaboration diagrams, and Activity diagrams), Swim-lane diagrams and Class Diagrams based on UML using MS Visio and Rational Rose.
• Strong experience in client interaction and understanding business applications, business data flow and logical/ physical data modeling using Dimensional/ER Modeling
• Extensive experience in using the change management tools like Rational Clear Case, Rational Clear Quest, and Perforce & requirement management tools like Rational Requisite Pro.
• Extensive success in translating business requirements, reporting requirements, and user expectations into detailed system specifications employing Unified Modeling Language (UML).
• Extensive experience in Strategic development of a Data Warehouse and in Performing Data Analysis and Data Mappings for Operational Data Stores, Enterprise Data Warehouse, Data Marts,
• Proficient in Data, UML Modeling, Data Warehouse and OLAP reporting tools.
• Expert in facilitating and defining the entire Testing Life Cycle including test strategy, test planning, test case preparation, test execution and defect management.
• Experience in conducting Automation and Performance testing using various tools including Rational Suite Tools, HP Quality Center
• Experience in Manual Testing using Mercury and Rational tools and in writing Test Scripts using Test Scripting Languages.

TECHNICAL SKILLS

Project Technologies: MS SQL Server 7.0/2000/2005/2008 , Oracle 9i, SQL, C/C++, Team Foundation Server (TFS), JIRA, HP Quality Center, Serena Open Project, Rational Requisite Pro, Rational Clear Case, Rational Clear Quest, Rational Rose, Dream weaver CS5.5, HTML, XML, ETL, MS-DOS, Windows Vista/XP/9x to 2k, Confidential DB2 / iSeries AS400.

Office Tools: MS Office, MS Outlook, MS SharePoint 10/11/12, MS Visio, MS Project, MS OneNotePhotoshop, Word, Excel, VISIO, Clarity, iRise, MS Access, Enterprise Architect.

Methodologies: Software development life cycle (SDLC) utilizing Rational Unified Process (RUP), Waterfall, V-Model and Agile-Scrum methodology.

Business Knowledge: Credit Cards and Card Products, Deposits, Banking, Finance, Mortgage

PROFESSIONAL EXPERIENCE

Confidential, TX

Business Analyst

Responsibilities:

• Responsible for development of Central Systems new requirements and functional requirements to support business rules.
• Oversee, prioritize and track system enhancements and software releases, ensuring compliance with business requirements and business rules. Report issues and risks to Toll Operations Manager.
• Support development of test requirements and test conditions to support all Central System Testing.
• Support development of test cases for User Acceptance Testing and Production Testing.
• Plan and coordinate UAT test data set up with development team.
• Review and evaluate Central System Test Plans and Test Cases to ensure compliance to all operational, technical and performance requirements and identify operational shortcomings and CDA non-compliance items and also ensure usability.
• Review and verify test evidences and record and track resolution of all defects and system performance issues ensuring adherence to Business Rules and Business Processes.
• Actively participate in integration test execution and user acceptance test execution.
• Review and update Business Rules and ICD documents.
• Maintain the Requirements Traceability Matrix (RTM).
• Coordinate and collaborate with the Central Systems Manager, Operations and Maintenance Manager and Toll Operations Manager to ensure the full integration of the Central Toll System with the deployment of the Roadside components and NTTA; ensuring its logic, functional and technical alignment.
• Work with the Toll Operations Team to identify system defects and enhancements.
• Review and evaluate Test Plans and Test Cases to ensure compliance to all operational, technical and performance requirements and identify operational shortcomings and CDA non-compliance items and also ensure usability and leakage.
• Participate in User Acceptance Tests for all changes in code in Pre-Production prior to release in Production, if possible.
• Monitor the roll-out of all system code and/or configuration changes into production; perform post release monitoring and final production approval for all systems including BOS, TSM, Data Warehouse and Drive On.
• Work with the relevant business group to develop reporting requirements, manage development, test and implement.
• Possess the ability to multitask, solve problem, and implement innovative processes within a fast paced environment.
• Effectively manage tasks, deadlines and individuals through vendor contracts.

Environment: MS Office suite (2013), including Word, Excel, Visio, Power Point, Outlook, Project, HP Quality Center, JIRA, Agile, SharePoint, Scrum.

Confidential, Chicago

Lead Business Analyst / Project Manager

Responsibilities:

• Coordinated with the business constituents and technology teams to refine requirements and translate them into technical specifications/ functional requirements to leverage existing technology.
• Project Manager/ Scrum master on a series of medium to large project focused on upgrading or migrating the existing application and enhancements requested from the business.
• Developed strong collaborative relationships with the product, business, technology, communication and leadership teams to ensure successful execution and delivery of strategic initiatives. Shared program process frameworks, tools and best practices throughout the organization.
• Implemented and leveraged tools to provide visibility in portfolio/program status to improve visibility and facilitate decision making at all levels of the organization.
• Managed resources assigned to the project and mentored team on process development tools and methodology.
• Demonstrated skills in conflict management and negotiation to achieve project goals and excelled at managing program financials, creating conceptual estimates, budgets and WBS.
• Facilitated meetings to define and document tasks for process design, developed new process, and operational level service agreement amendments. Process modeling using swim lane diagrams in Visio.
• Performed the role of the Scrum Master, facilitating daily scrum meetings and scrum of scrums knowing the status of the development and testing of the product on a daily basis.
• Performed Gap Analysis to check the compatibility of the existing system and perform product evaluation to determine compatibility, survivability, and supportability in the various critical environments including production, UA, Demo, Dev and virtual trade.
• Defined Business processes, business rules, create user stories and evaluated change requests for the application.
• Prepared regular Executive reports of project status, timelines. Maintained and improve Team Collaboration wiki pages, adding automation and user-friendly features.
• Schedule meetings, organize action items and follow-ups for the New Technology Integration process. Assist team in managing permissions groups, purchase orders, team metrics, and resource planning tools
• Worked with multiple merchandising and inventory control and tracking systems.
• Implemented Cost Benefit Analysis for deciding whether adding new modules would benefit the project.
• Created basic wireframes prototypes for graphical user interfaces to visually demonstrate the proposed application.
• Provided overall project management to multiple projects successfully completing them on-schedule and on budget.
• Possessed strong interpersonal, analytical, problem-solving, influencing, prioritization, decision-making and conflict resolution skills by creating and maintaining positive and productive team environments with integrative thinking skills.

Environment: MS Office suite (2010), including Word, Excel, Visio, Power Point, Outlook, Project, HP Quality Center, Team Foundation Server (TFS)/ Visual Studio, Agile, SharePoint, Scrum, DB2.

Confidential, CA

Business System Analyst

Responsibilities:

• Excellent Analytical skills to understand the business process and Functionality, Requirements and to translate them to system requirement specifications. Developing functional specifications for business process refinement and automation, data modeling, system Architecture, conducting feasibility studies, scope
• Expertise in analyzing Business and Development Specifications, Use Cases, and Detail Design to develop requirement gathering, analyzing the business process, conducting Feasibility studies, Document generation and conducting sessions.
• Comprehensive knowledge of the testing lifecycle within web, client server & Mainframe environment.
• Excellent analytical skills for understanding the business requirements, business rules/processes and help large scale of migration to Confidential DB2 mainframe or AS/400.
• Excellent knowledge of Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP) and Rational Tools used during various phases of RUP.
• Proficient in customizing already existing business practices, workflows, activities and deliverables.
• Use Case development and UML modeling using modeling tools like MS Visio.
• Develop User interfaces and requirements sessions. Requirements gathering, data modeling, Feasibility studies, Scope Documents.
• Conducted JAD sessions for communicating with the all Project directors and stakeholders.
• Conducting sessions with end users/clients to gather business requirements and translating the same to the development teams.
• Providing traceability across the project by analysis and review of project elements involved in traceability including requirements, testing artifacts, end-user support documentation and training materials.
• Extensive Documentation Skills for use in Standardization of Testing and Programming Procedures and Guidelines.
• Formulating Test Plan, Test Scripts and Test Cases for Functional, System, Integration, UAT, and Regression Testing based on the Design Document and User Requirement Document for the Functional, Security, and Performance Testing.

Environment: MS Office suite (2010), including Word, Excel, Visio, Power Point, Outlook, Communicator and Access, UML diagrams, HP application Lifecycle Management 11.0, Confidential DB2/ iSeries AS400 Version6.0, SharePoint 2012.

Confidential, San Francisco, CA

Lead Business Analyst

Responsibilities:

• Conducted and directed the analysis of highly complex business problems to be solved through strategic e-commerce-based solutions.
• Responsible to elicit, analyze, and produce detailed business requirements/specification documents, including conducting walkthrough meetings of the produced documents with impacted technical/system groups, testing groups, servicing groups, and business groups.
• Evaluated current processes and recommending new e-commerce solutions that reduce costs or extend current capabilities.
• Ensures existing compliance practices are effective and support the overall business strategies.
• With direction, helps to ensure compliance process are well established, documented and repeatable so that matters can be resolved timely and consistently.
• Analyzed requirements and formulated logical designs and documented them in Detailed Design Specification (DDS) artifacts. Reviewed designs and gained sign-off from TIG management, key SME's, application and data architects, and data modelers.
• Ensured that logical and physical designs fit it with the overall application and data architecture.
• Worked with developers to ensure their understanding of the requirements and logical designs. Reviewed developers Data Technical Design (DTD) artifacts and ensured full converge of assigned requirements.
• Jointly reviewed developers' code to ensure module designs will deliver the requirements, are complete in handling positive and negative logic paths, and adhere to standards.
• Communicated with the Business Users and prepared the Project sizing reports for Enterprise Projects (Product Development) and Enhancement projects to determine the level of effort required by the Technology Information Group (TIG)
• Prepared the User Acceptance testing Window Calendar for the Enterprise and Enhancement releases.
• Prepared the Service Level Agreements for Business Units.
• Reviewed and updated the test plans for the Functional and Regression testing of Enterprise and Enhancement projects.
• Involved in identifying the high level test scenarios.
• Involved in preparing and reviewing the test cases for the User Acceptance Testing.
• Attended and contributed to daily stand-ups, weekly feature tech grooming sessions, and defect review meetings to define path of resolution if needed.

Environment: MS Office suite, including Word, Excel, Visio, Power Point, Project, SharePoint, Outlook and Access, Enterprise Architect (EA) UML diagrams.

Confidential, Irving, TX

Business Analyst/Data Analyst

Responsibilities:

• Involved in gathering Business Requirements for new models through JAD sessions, E-mails and Surveys.
• Performed extensive Use Case analysis for insurance claims.
• Performed extensive Business Process Modeling using Swim-Lane diagrams, Sequence diagrams, Workflow diagrams and Activity diagrams using MS Visio.
• Conducted Feasibility Analysis to study the benefits of using the application thro’ Data Flow Diagrams and used Trace-ability Matrix to find out the best possible technologies to be used.
• Coordinated with all Allstate agents to gather requirements under property and casualty insurance for the application and managed them using Rational Requisite Pro.
• Involved in Gap Analysis and ROI analysis of existing policy management system with the Enterprise system.
• Integrated Requisite Pro with Clear Quest and Rose to provide all teams visibility and maintain tractability among requirements, use cases and change requests.
• Provides timely and efficient project implementation related to compliance projects designed to manage or reduce risk.
• Analyzed the final requirements of data and authored the Source To Target Mapping (STTM) Documents to help ETL team in extracting and processing data before loading to the target database.
• Created Data Dictionary as descriptions for the mock-ups screens and wire frames for the development teams.
• Studied and Analyzed the Reporting requirements of agents so as to include them while building the application.
• Developed Test Plan and Test Cases in co-ordination with Quality Analyst to perform manual and performance testing.

Environment: MS Word, Excel, Access, Visio, Load Runner, Rational Requisite Pro, Rational Rose, Rational Clear Case, Rational Clear Quest, ERWin 4.5, UNIX, SQL, Informatica, Business Objects XI R2, ASP .NET, Crystal reports 7.0, Windows XP.

Confidential

Business Analyst

Responsibilities:

• Gathered user and business requirements through interviews, surveys and prototyping. Stored and modified requirements in MS Word.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Conducted Change Analysis for the improvement of the existing system and recommended the required changes using Rational Clear Case.
• Created SRI (System Requirement Inventory) and BRTM (Business Requirement Traceability Matrix) to keep track of the requirements
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using Rational Rose.
• Scheduled meetings with developers, system analyst and testers to collaborate resource allocation and project completion using MS Project.
• Involved in the entire project life cycle (SDLC) from evaluation, installation, configuration and development of end user reports.
• Gathered and analyzed the business reporting requirements with the existing Data source and suggested the changes in the data source.
• Created the universes based on the user classes and their hierarchy in the organization at different aggregations.
• Specified the standards for universes, Classes, Aliases, Help text, Simple and complex objects.
• In Info View, implemented customized logins at application level and provided password reset options to the users.
• Created user groups and managed access privileges using Business Objects Supervisor.
• Involved in improvement of claim adjudication process of CSP Facets application..
• Created the Test cases and SQL scripts to verify the results and performed bug tracking using Clear Quest.

Environment: Rational Rose, Rational Clear Case, Rational Clear Quest, MS Office Suite, MS Project, Business Objects 6.5(Supervisor, Designer, Reporter), Java, Broadcast agent server, ERWin 3.5.2, IIS Web server, SQL, Oracle 9i, Mercury Test Director.