Applicant is a seasoned Business Analyst with extensive experience in all phases of the Software Development Life Cycle (SDLC).She is proficient in business and technical document writing. Detail oriented with keen analytical abilities and excellent verbal and written communication skills. She has extensive experience in SDLC notably in requirements gathering, analysis, testing and deployment. Has excellent Business & Technical document writing skills – Business Requirement Document (BRD), Use case specifications, Functional Specifications, Software Specifications Document, Training Manual, Test Cases, Unified Modeling Language (UML) diagrams. Experience in conducting User Acceptance Testing (UAT). Experience in working with Business Users, Subject Matter Experts (SMEs) and Senior Management. She has excellent documentation skills for use in Standardization of Testing and Programming Procedures and Guidelines along with experience in conducting Joint Application Development (JAD) sessions for requirement gathering, analysis, design; Rapid Application Development (RAD) sessions to converge early toward a design acceptable to the client and feasible for the developers and to limit a project’s exposure to the forces of change. Applicant has a comprehensive understanding and hands on experience of project management, process improvement and software development methodologies/tools such as RUP, Agile, Waterfall, UML, BABOK & PMBOK. She has excellent communication and interpersonal skills.

TECHNICAL SKILLS:

Tools: MS Word, MS Excel, MS PowerPoint, MS office Access, MS Paint, Bloomberg (certification), MS Outlook, SharePoint 2007, SharePoint 2010, MS Visio, VSS, Serena Prototype Composer, Bugzilla, Pidoco, Prezi, Nolij Web, SAP simulation, Argus, Mockflow, TFS
Methodologies: SDLC Methodologies, Rational Unified Process, Agile, Waterfall methodology, modeling tools, UML

PROFESSIONAL EXPERIENCE

Business Analyst, Bright Starr, NJ 01/12-Present
Confidential

Responsibilities:

• Served as a conduit between SSATB board members, staff and the software development team to facilitate migration from Lotus notes & the development of an integrated system for all SSATB employees, organization members administering tests & students, with CRM functionality.
• Elicited requirements using interviews, document analysis, requirements workshops, site visits business process descriptions, scenarios, and task and workflow analysis.
• Created business requirement document, functional specifications, use case specifications, statement of work, change request document, GUI & interface designs
• Agile methodology was the initial approach taken based on extremely tight schedule, adopted waterfall methodology to adapt to the changing scope of the dynamic project
• Created wireframes using Mock Flow & hyperlinked those in presentation to help simulate the application without writing code
• UML to specify, visualize, and construct the artifacts of the object-oriented software-intensive system under development. Created Visio process flows, & Visio Swim lanes to represent complex interactions between the system and various categories of users
• Collaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance.
• SharePoint 2007, SharePoint 2010 to manage content, trained end users in SharePoint & familiarized them with Outlook to facilitate smooth integration with Microsoft Dynamics

Environment: MS Word. Excel, Power Point, MS Visio, SharePoint 2007, SharePoint 2010, Mockflow TFS, MS Outlook, Microsoft Dynamics, Easy Projects.net, Lync, Citrix online, GoToMeeting, SQL, Agile methodology, Waterfall methodology UML

Business Analyst, Confidential, New York, NY 08/10-01/12

Confidential is a leading technology services company providing solutions and professional services to public sector organizations and Fortune 1000 companies across industry verticals in North America since 1994.World class infrastructure, efficient delivery processes, technical expertise, and deep understanding of public sector agencies and the IT services industry helps SVAM offer tremendous cost savings and competitive edge to its clients, including NYC Department of Environmental Protection (DEP), MTA – Long Island Bus, NYS Department of Civil Service (DCS), State of Connecticut Department of Information Technology, IBM, Motorola, North Shore Health Systems, 1-800-FLOWERS, Computer Associates , OCE Business Solutions, Deutsche Bank, NYS OGS – Department of Veterans Affairs, NYS OMRDD, Citigroup, and AIG.

Responsibilities:

• Served as a conduit between the client community and the software development team. Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, scenarios, and task and workflow analysis.
• Critically evaluated information gathered from multiple sources, reconciled conflicts, deconstructed high-level information into details, abstracting up from low-level information to a general understanding, and distinguished user requests from underlying essential needs.
• Documented requirement specifications according to standard templates.
• Proactively communicated and collaborated with external and internal clients to analyze information needs and functional requirements and produced functional requirements (Business Requirements Document), Use Cases, GUI, Screen and Interface designs.
• Collaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance.

Environment: MS Word, Excel, Power Point, MS Visio, SharePoint 2007, SharePoint 2010, Serena Prototype Composer, Bugzilla, VSS, TFS, HTML, MS Outlook

Projects undertaken:

Enterprise Management Portal 
Responsibilities:

• Worked in Agile environment by gathering requirements, coordinating development and supported UAT in parallel running. Prepared Software Requirement Specification documents for various modules
• Prepared wireframes and mock screens
• Participated in multiple JAD sessions to gather and validate requirements from Business Users
• Created and maintained Issue Tracking document
• Liaised with technical teams to ensure requirements are interpreted accurately and meets delivery
• Ensured that requirements for various modules were in sync and the application being developed will be well integrated

Environment: MS Word, Power Point, MS Visio, SharePoint 2007, SharePoint 2010, Serena Prototype Composer, Bugzilla, VSS

IDEA Board
Responsibilities:

• Gathered and documented requirements from Business Users to create an electronic suggestion box from all employees across the organization
• Migrated the internal web site to SharePoint 2010 workflows, managed content on site
• Updated content on the SharePoint site, managed users and permissions

Environment: MS Word, MS Visio, Power Point, SharePoint 2007, SharePoint 2010, MS Outlook

ProTrack Plus, River Head IDA
Responsibilities:

• Elicited requirements for tracking, managing and reporting financial data for incentive management, cost and benefit analysis and financial reporting.
• Prepared Business Requirement Document and Software Requirement Specification Document to fulfill the organizations requirements automate document management, contact management, project management; manage financial incentives, and customizable reports
• Prepared Requirement, Issue Tracking List, Test Case Document
• Responsible for getting bugs resolved by identifying bugs, recording them, and consistently followed up with technical team to get a resolution
• Prepared Training Manual of the application and supported client by personal meetings and web-ex
• Coordinated with Business Users and technical teams in the process of constant improvements and handling change requests to better cater to the industry needs.

Environment: MS Word, Excel, Power Point, MS Visio, MS Paint, Bugzilla, VSS, TFS

Confidential, New York, NY
Responsibilities:

• Gathered business requirements and mapped end to end processes by conducting workshops, client interviews and system analysis
• Prepared Use case diagrams using UML, wrote use cases and UAT test cases based on Use case diagrams.
• Managed the offshore team on an ongoing basis taking new enhancements, support/issue resolution, status reporting, etc
• Created a User Manual for business users
• Stakeholder and expectation management
• Facilitated change management, training and transition, technical review committee
• Assisted end users to perform UAT to ensure that the application meets user requirements & conducted user training
• Conducted seminars, video conferences and various presentations

Environment: MS Word, Excel, Power Point, MS Visio, MS Paint, Serena Prototype Composer, Bugzilla, VSS, TFS, HTML

Business Analyst, Confidential, Columbus, OH 01/10-08/10

Responsibilities:

• Recommended new processes for invoicing, that resulted in increased visibility of sales revenue.
• Provided financial data for strategic decision-making. Developed financial reports for forecasts and observing trends.
• Monitored company\'s expenditures against the quarterly budget. Calculated variance for forecasted and actual revenues
• Established relationships and negotiated with demand generators based on company requirements
• Analyzed monthly revenue and expense reports with the management team and ownership
• Gathered Financial Reference Data and also integrated it with different platforms for operational as well as reporting purposes.

Environment: MS Word, Excel, Power Point

Business Analyst, Confidential 01/07-01/10

Responsibilities:

• Conducted business development for B2B clients from France, Spain, and other European countries, in addition to corporate clients within India
• Analyzed annual budget. Recommended expansion solutions to management.
• Collected data and used it to forecast demand
• Developed client presentations and reports for Managing Director

Environment: MS Word, Excel, MS Power Point

EDUCATION:

• Master of Business Administration
• Bachelor of Arts in English Literature (Honors)

CERTIFICATIONS

• Bloomberg Certification: Commodity Essentials, Fixed Income Essentials, Foreign Exchange Essentials, Equity Essentials (Essential Market Sector Exams)