SUMMARY

• 7+ years of experience as business analyst performing business requirements modelling, risk analysis, software validation and development of Web Based, and Client/Server applications in diverse business domains.
• Entrepreneurial self - starter capable of functioning with equal efficiency as an individual contributor or a team leader/player.
• Experienced in managing various aspects of the software development lifecycle (SDLC) including requirements gathering, design, development, testing, deployment and support
• Wide-ranging experience in managing artifacts in methodologies such as Waterfall, RUP, Agile (SCRUM)
• Extensive knowledge in creating BRD, TRD, FRD ALM documentation. Experience with business process re - engineering and lean Six Sigma tools and methodologies.
• Worked in close coordination with the technical team in developing use cases, test plans and test cases from functional and business requirements.
• Extensive experience in Business Process Modeling using various tools such as MS Visio, Share Point, Rational Rose, Visual studio, Optimal Trace, Caliber RDM to create Data Flow Diagrams (DFD), Use cases, User Journey, GUI, Activity, Sequence diagrams and ULM tools.
• Facilitated and participated in Joint Application Development (JAD) and Joint Resource Planning (JRP) sessions with management, SMEs, vendors, users and other stakeholders.
• Experience working with the business users as well as the senior management for web-based, and client server applications.
• Expert communicator and facilitator with great interpersonal skills - effective in interactions with business and technology professionals as well as executive management
• Strong communicator and problem-solver skilled at analyzing/eliciting business needs and transforming them into technical designs, applying technical skills and business knowledge to achieve sound results.
• Excellent interpersonal dexterity with proven ability to converse, liaise, negotiate and relate with a wide range of personalities from diverse socio-economic and cultural backgrounds.

TECHNICAL SKILLS

Methodologies: Software Development Life Cycle SDLC), Waterfall, AGILE, Rational Unified Process

Case Tools: Rational Rose 4.0, MS-VISIO

Tracking Tools: Rational Requisite Pro, Mercury s Test Director

QA Tools: Mercury Test Director quality center

Workflow Tools: MS-Project, MS-Excel, MS-Word, MS-PowerPoint, MS-Publisher

Operating Systems: Windows

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Sr. Business Analyst

Responsibilities:

• Gathered detailed business and technical requirements and participated in the definitions of business rules and data standards
• Improve their business processes for billing system by product innovation, reducing revenue leakage, creating application enhancements for the same. I work with product development team to capture requirements and create High level designs
• Worked on: Amdocs CES-BSS Product Suite that includes Work Order Management, Service Order Management, CRM, Billing, Ordering.
• Design and Develop functional specifications & high level solution for the Billing system.
• Analyze & Validate Conversion Processing requirements for Amdocs platform.
• Working in preparing and refining requirements for Postpaid systems to meet customer needs and improving customer experience.
• Preparing the Functional Specs for Postpaid Billing system and other systems part of the entire Billing and Customer Care system.
• Understanding the Amdocs product and designing this to meet the business needs.
• Responsible to validate the Test Cases and Test Plans of the integrated Amdocs' Solution CRM-Ordering-Billing for full coverage of scope.
• Closely worked with IT Team and Amdocs Billing Solution team to bring end to end consistency and seamless Process flow diagram. Drafted detailed AS-IS TO-BE Mapping charts
• Facilitated functional requirement gathering from system users and prepared business requirement documents (BRD).
• Used MS-Visio for flow-charting, Use- Case process model and architectural design of the application
• Implemented the Rational Unified Process (RUP) methodology guidelines with its various workflows and artifacts in Requirements Management and Development.
• Gathered and documented functional requirements and use cases for automation of operational and administrative business processes.
• Documented the “AS-IS” Business Workflows adhering to UML standards. Conducted JAD sessions to define requirements and finalize the Functional Requirement Document (FRD)
• Generated a detailed requirements document describing the template and the usability of the reports using Visio
• Utilized Waterfall methodology to configure and develop process, standards, and procedures.
• Responsible for business process analysis that includes requirements facilitation, definition & analysis, alternatives, software selection, prototyping, business process design and mapping.
• Maintained a Traceability Matrix to ensure that all functional requirements are addressed at the use case level as well as the test case level
• Involved in identifying use cases, actors and writing use case narratives. Created use case diagrams and activity diagrams using MS Visio
• Conducted meetings and JAD sessions for project definition, resource identifications and deliverable prototype identification
• Lead the User Acceptance Testing efforts to verifying that the developed reports meets the requirements
• Involved in developing the test strategy and helped in developing QA Test plans for Functional, Integration and System Testing.

Environment: Quality Center, Excel, Outlook, MS Office, MS Project, Rational Rose, Rational Requisite Pro, RUP, UML.

Confidential, Little Rock, AR

Sr. Business Analyst

Responsibilities:

• Lead business initiatives including brainstorming on new functionality for current systems. Extensively involved in gathering business requirements and system requirements and specifications.
• Involved in the billing process and worked closely with the software development team as a business analyst contributor for enhancements and reporting needs.
• Business Analyst and Technical Lead for the Billing Department and IT Liaison of new projects.
• As the Business Analyst for Billing, responsible for gathering the requirements for the CAMS Bbilling system.
• Establish process improvements to facilitate the effective and efficient use of third party invoice processing system for management of the telecommunication billing function.
• Analyzed, reviewed, and audited invoices and billing details for accuracy and budget management and submitted approved bills to A/P for payment.
• Identified billing discrepancies and worked with carriers to resolve billing disputes, providing required documentation and managing the process through to dispute resolution and track credits.
• Generated and provided required reports of itemized calls for proper billing to clients.
• Crossed charge sites that have consumed telecoms services each period, according to the billing and pricing model for that service.
• Coordinated efforts among tax, accounting, legal, regulatory and product management departments to ensure compliancy and accuracy of billing.
• Designing Technical Specification Documents as per Business Specification. Performed gap analysis between existing and feature modules
• Analyzed, Documented and managed all Project Requirements with RUP Methodologies. Involved the creation of Use Case Diagrams, Object Model Diagrams, Activity Diagrams, Class Diagrams, Sequence Diagrams and Data Model Diagrams.
• Created and authored Use Case Diagrams and Activity Diagrams using MS Visio. Used documentation tools such as MS Office, MS Visio and MS Excel to document and deliver Business Requirement documents to the state for approval.
• Gathered business Requirements, analyzed data. Created work flow diagrams and identified scope creep. Progressed from problem statement to well-documented Designs for state approval and for production, and implementation.
• Created As-Is Business Process Models using MS Visio. Conducted Joint Application Development (JAD) sessions with SME’s to identify business rules, functional and non-functional requirements
• Worked with the business end users, project and technology managers, and operations group to identify, define, and clarify business and user requirements and processes.
• Responsible for interacting with client for gathering and analyzing requirements, creating detailed specifications and project planning.
• Conducted BRD walkthroughs and obtained sign off from stakeholders. Partner with clients, peers, technical groups to perform quality reviews on business requirements in order to determine if the requirements fulfill the demand of the end users.
• Responsible for implementation and creation of Change Control Requests. Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements
• Involved in conducting Functionality testing, Integration testing, Regression testing and User Acceptance testing (UAT). Provided analysis and insight to QA Team in defects and bugs tracking.
• Developed User Acceptance Test Cases and completed User Acceptance Testing.

Environment: Windows XP, MS Office suite, MS Project, XML, SQL, MS Visio, Rational Rose, Quality center, Clearquest, Clearcase, RUP, MS Project

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Created Vision, Scope, and Use Case documents, Business Process Models, System Models depicting software architecture and interaction of system components.
• Converted business requirement into functional requirements.Prepared detailed business specifications for development of systems.
• Acted as a liaison between the front office (Registered Representatives, Branch Mgrs, Operations Mgrs) and back offices (Credit, Reorg, Reporting, IRA’s etc.) with respect to facilitatingbrokerageaccount maintenance; expected to have the knowledge and facility of expression to be able to know both how to solve problems and the proper channels to contact in order to achieve that end.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the component of the online enhanced brokerage system.
• Analyzed requirements modeled currentbusinessenvironment and produced cost effective redevelopment options for a system to capture property project details and calculate return on investment.
• Involved in developing Business Requirement Document, System Requirement Specification document for application development.
• Maintained Requirement Traceability Matrix, Change Requests. Coordinated work plans between project manager and stakeholders using MS Project.
• Followed the UML based methods using MS Visio to create Use Case Diagrams, State Chart Diagrams and Sequence Diagrams.
• Coordinated Joint Application Development (JAD), Interview sessions with stakeholders throughout SDLC to resolve open issues.
• Worked with QA team to get technical designs developed by application and database developers validated against functional specifications.
• Worked with QA managers, developers to get sign offs after internal, external and system testing.
• Wrote Business Requirements Documents (BRD) and Functional Requirements Specifications (FRS) documents.
• Facilitated meetings with product, compliance, operations, vendor and technology stakeholders to define, review and obtain sign-off for Scope Document.
• Defined Use Cases and Process flows for new functionality and documented them in Business Requirements Document
• Conducted Walkthroughs and User Acceptance Tests (UAT) and worked closely with the UAT personnel to both ensure that their needs are met.
• Communicated requirements through visually modeled UML diagrams to both management and development teams.

Environment: MS Project, MS Office, Rational Suite, MS Visio, RequisitePro, ClearQuest, RUP, UML.

Confidential, Long Island, NY

Business Analyst

Responsibilities:

• Gathered Business Requirements, Functional Requirements and documented BRDs, FRDs and Use Case Documents.
• Gathered and defined the business and functional requirement, working with different management teams, programmers, and other business partners throughout the process.
• Documented the business and functional requirements and obtained sign-off/approval through a system walk through.
• Performed Business Process Mapping and performed “as is” and “to be” analysis. Worked together with other team members in interviewing various business groups and identifying and prioritizing business and functional requirements.
• Worked closely with the Onsite Architect to create User-stories and tasks for the requirements backlog.
• Performed extensive functional analysts on data received from various sources and different environments.
• Mapped the current and proposed process conducted GAP analysis. Generated Use Cases, Use Case Scenarios, Activity Diagrams and Data Flow Diagrams.
• Worked together with SMEs, architecture group and technical team leads to detail the interface, customized based on different user roles and functions helped in planning the Sprints.
• Worked with information architects and creative groups in detailing the wire frames and depicting GUI design.
• Developed the Test Plan/Testing Strategy and understood the changes to ensure a comprehensive test is planned.
• Developed Acceptance Criteria/Test Cases based on requirements and impact analysis.
• Validated system functionality by identifying, analyzing, and documenting defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content.
• Facilitated User Acceptance Testing (UAT) Sessions.

Environment: Microsoft Office Suite, Microsoft Visio, UML, SDLC, RUP, Rational Requisite Pro, Rational Clear Case, Clear Quest, Rational Rose,