Summary

• Business Analyst offering 7 years Delivering Cost-Effective, High-Performance Technology solutions to meet Shifting Organizational Demands.
• In-depth knowledge of a Business Processes in IT industries. A thorough understanding of the Software Development Life cycle SDLC including various concepts such as Requirement Gathering.
• Domain knowledge of Multiple Industries, such as Finance and Insurance with very challenging and demanding work environment.
• Experience in the Development of Client-Server and Web-Based Application which Possess a detailed-oriented nature with excellent communication, interpersonal, problem solving skills, and recognized for being a valued team player.
• Ability to Convert Product Requirements and Specifications into exceptional Product Design.
• Ability to work with Technical Teams Developers, Architects, QA, Infrastructure , business partners and software vendors to document and implement system modifications on time and within budget.
• Good Knowledge of all Commercial Insurances Products such as Property and Casualty, Auto, Worker Compensation, and Professional Liability Insurance.
• Strong business analysis skills and an understanding of the Software Development Life Cycle SDLC utilizing Rational Unified Process RUP , Agile, Waterfall, Spiral model.
• Good ability to gather Business and Technical Requirements from Both Formal JAD and Informal Sessions utilizing a variety of software tools including, Use Cases and the rational tools.
• Expertise with UML tools, applied for Developing Use Case Diagrams, Activity and Sequence diagrams.
• Manage Multiple Assignments with Time-Sensitive Deadlines. Direct expertise in natural search optimization, link building, copy writing or creative writing, and web design / development.
• Proficient in Developing Efficient Business Relationships with various client teams in order to process and support requirements, develop tactical and strategic plans to implement technology solutions, and effectively manage client expectations.
• Functional knowledge of Various Module of Insurance like Policy Servicing, Claims Management, Acord Forms, Underwriting, and Reinsurance with Experienced in Insurance Claims Systems Implementation.
• Thorough understanding of Insurance Laws, Regulations and Company Policies.
• Strong background and hands-on experience in developing with JavaScript, XML, SQL, Data Mapping.
• Solutions-oriented analyst possessing a unique combination of skills, including business analysis, Quality Assurance Testing and Applications Development experience in Top-Tier Insurance Organizations.
• Excellent knowledge of various policy administration industry standard tools such as ACORD standards.

Highlights

Experience

Business Analyst

CONFIDENTIAL is a Commercial Personal Insurance Company serving people since 1987 for their insurance needs. They serve more than 500,000 customers nationwide for their Commercial Insurance needs. CONFIDENTIAL is working in three business units as Personal, Commercial and Wholesale. The projects involved to Create Web Based Application for Each Business Units and consolidate all three business units into one Common Platform.

Responsibilities:-

• Design an open and Service-Oriented Architecture-based system that can easily integrate with any and all policy administration systems, along with front-end agent Web portals and other third-party systems.
• Developed the scope and vision documents that defined the primary goals, Objectives and Scope of the Project.
• Prepared business requirements Documents BRD and got sign off to be used by the developers.
• Working as a SME with development team to understand them how to develop front end rating and quoting system with help of Pre-packaged and industry-driven ISO templates to customization rating process.
• Created screen mock-up's using Adobe Photoshop and Microsoft paint to review the requirements and provide feedback on the screen design.
• Responsible for Data Manipulation and Data Validation using SQL queries. Also using XML Mapping for web service integrations
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Unified Modeling Language UML .
• Used the BPMN to GAP Analysis to bridge the gap between business processes.
• Identified and establish scope and parameters of requirements analysis in order to define impact, outcome criteria, and measure-taking actions through interface analysis, prototyping and JAD sessions with Focus group.
• Worked with the development team during the Design, Build and Test phase of system projects to clarify business requirements as required.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project. Worked with the Policy and Procedure team as required to define new/updated policies and procedures.
• Provided post production support/analysis and assisted in performing User Acceptance Testing UAT , performance testing and validated test plans.
• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business.
• Excellent knowledge of the P C business and familiarity with a broad spectrum of Insurance applications. Thorough understanding of underwriting process included the policy lifecycle, coverage's, rating, etc
• Participates in testing, quality assurance, and implementation and post production validation activities.
• Give helping hands for IT team for DB2 to Oracle data conversation.

Environment:Java, JSP, SQL, Apache Tomcat, Microsoft Visio, HTML, Microsoft Project , Photoshop, Paint, iRise, Oracle 11g , Microsoft Excel, Sun Solaris 11 .

CONFIDENTIAL

Business Analyst

CONFIDENTIAL has grown from a marine insurance underwriting business in 1882 to a leading, multibillion-dollar, global property and casualty insurance firm. The project involved streamlining Progressives Insurance claims-processing system, providing an all-digital work flow and the ability to track performance.

Responsibilities:-

• Conducted user interviews and JAD sessions with end users,stake holders and developers to gather functional and non-functional requirements of the system, and creation of user stories.
• Involved in developing the business model for expediting the claim settlement process.
• Performed document analysis involving creation of Use Cases and Use Case narrations using Microsoft Visio, in order to present the efficiency of the gathered requirements.
• Defined frameworks for the application development and analyzed the areas of improvement
• Highly interacted with the development team and claim settlement experts making sure that the development of the project is meeting the business requirements.
• Involved in the analysis of the functional, technical specifications, data mapping document and conceptual diagrams.
• Identified critical areas of business risk and modified the business process to reduce the same.
• Wrote business requirements specification BRS and functional requirements specification FRS documents as per the business requirements and process flow.
• Jointly responsible for monitoring the progress of the system development by preparing status reports, charting out schedules, allocating and managing technical and human resources using MS Excel and MS Project
• Conducted daily interaction with the development team, stake users, business executives and Quality assurance to coordinate all the engineered process.
• Analyzed the security implementation of the application with respect to users perspective. Documented user stories and modeled use case diagrams by utilizing MS Visio.
• Prepared test data for the functional test cases. Evaluated test results and prepared test summary reports.
• Interacted with developers various members of my team to discuss and resolve defects and their priorities

Environment: Java, Microsoft .Net,SQL Server, Microsoft Visio, Microsoft Excel, Microsoft project.

CONFIDENTIAL

Business Analyst

CONFIDENTIAL It is a web based application developed to CONFIDENTIAL This project was aimed at automating the entire mortgage system with the intention of closing more loans in less time.

Responsibilities:-

• Served as a liaison between mortgage specialists and the project team.
• Responsible for gathering user requirements and specifications for designing a mortgage based loan system using and documenting the same.
• Extensively involved in maintaining requirements traceability and communicating any changes to these requirements to different business groups and programmers.
• Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
• Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using rational tools.
• Designed the system, prepared UML and sequence diagrams using Rational Rose and Visio.
• Prepared Detailed Design Specifications DDS and Functional Specification Documentation FSD and communicated these to the stakeholders.
• Actively interacted with different business groups to perform Gap analysis to identify the deficiencies in the system by comparing the actual objectives with the system objectives desired.
• Conducted Business Requirements, Functional and Technical meetings with Business groups.
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Extensively involved in regression testing during various phases of the application.
• Prepared test plans, write test scripts and execute test scripts as the project develops.
• Developed Data Models and generated Database schema Structures and developed data flow diagrams.

Environment:Rational Rose, Rational Req Pro, Rational ClearQuest, RUP, QTP, MS-Office 2000, XML, Java, Paint, DB2, IMS.

CONFIDENTIAL

Business Analyst

CONFIDENTIAL is a diversified financial services company offering a wide range of banking, asset management, corporate banking products, services and investment. Goal to develop an application for user which help them to manage their portfolios online 24 / 7 and give them industry-leading reporting capabilities and proprietary research Analysis.

Responsibilities:-

• Gathered business requirements, supporting transaction processing.
• Conducted requirements analysis using a Use Case driven approach and produced detailed use cases for all the interfaces.
• Used Rational Rose and UML to produce use case models, and sequence diagrams, as part of the detailed design of interfaces.
• Established strategic partnerships with the business units to develop a solid understanding of the business line including the business plan, products, and process and revenue streams.
• Functioned as a primary bridge between the business, operations, and the technical areas throughout the project cycle.
• Identified and validated high potential business opportunities for stakeholders and developed customized business strategies that are aligned with corporate strategic objectives.
• Provided analysis, understanding and business perspectives on many financial and operational issues.
• Used Rational Unified Process RUP for streamlining the team's development activities.
• Translated Business requirements to functional and technical language with the help of Use cases and UML diagrams for developers.
• Involved in preparing a simple and detailed User manual for the application, for an intended novice user.

Environment:Microsoft Visual Basic, C , VC , SQL, Microsoft Visio, Microsoft Excel, Adobe Photoshop.

CONFIDENTIAL

Software Developer

CONFIDENTIAL is a global IT Services and Solutions company with primary focus on Strategic Resources, Enterprise Applications and Technology Solutions.

Responsibilities:-

• Developed organizational change management strategies.
• Identified bottlenecks and implemented new and improved processes and policies.
• Written extensively UNIX Shell Scripts, PL/SQL, Stored Procedures and Triggers
• Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
• Developed Database triggers and PL/SQL Procedures.
• Generated various reports using Crystal Reports
• Created tables and indexes by analyzing and rebuilding of Indexes for better performance.
• Developed the databases, Tables, Views, Indexes, Triggers, Stored Procedures, Functions and Packages using PL/SQL.
• Documented process flows and developed requirements for functional improvements and enhancements.
• Used PL-SQL features like cursors, ref cursors, Exception handling records
• Rewrote many ORACLE stored procedures, resulting in a performance increase of about 85 .
• Data Loading from Flat files using SQL Loader.
• Elicited stakeholder feedback and input through interviews and surveys.Identified process boundaries and determined.

Environment: Microsoft Visual Basic, ADO.Net , Microsoft Dot net frame work, Java, C , C , Oracle, MySQL , SQL server , Embedded Systems.