KEY SKILLS

Focus in courseware development with proven ability to rapidly learn new software, concepts and objectives to develop Web Based Training WBT and create Instructor-led ILT training courseware while employing adult learning theories. Demonstrated effective analyst skills in large volume projects and delivered quality system requirement documentation ahead of tight deadlines with timely and accurate input from SMEs / internal clients, which fully support business needs and established objectives. Strengths include project management, analytical and computer skills, team player with excellent verbal / written attributes and ability to utilize organizational skills for performance driven results.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

• Collaborate with development teams, architects, and business owners, in large and small project environments, to define requirements for development, system upgrades, and workflow optimization utilizing agile methodology. Analyze complex business problems to be solved with custom configuration and automated systems.
• Configure system settings and options and design specifications for systems to meet business requirements.
• Lead daily stand-up requirement meetings supporting three week iterations.
• Create wireframe images for mockup reviews of new functionality
• Communicate technical solutions to non-technical staff.

Confidential

Technical Writer / Business Analyst

• Interact with senior management and SMEs to define and refine business needs through requirements gathering and analysis which are used to define project scope for PSCUFS, the largest CUSO in the United States. Utilize software development life cycle SDLC methodologies to develop these business requirements into cohesive, logical integration into existing software platforms while maintaining system integrity. Effectively manage multiple diverse projects both independently and in a team environment, consistently achieving technical accuracy while delivering high quality results prior to deadlines. Create and facilitate the presentation / training of new product enhancements to TMC personnel. Communicate with appropriate functional areas such as Operations, Information Technology, Administration, and Finance to design business objectives and solutions to increase efficiencies or develop new functionality that enhances the company's goals.
• Extensive interaction with C-level credit union staff to determine scope and scale of new functionality to increase core processes.
• Create integration documentation for financial institution core process systems including Fiserv, Open Solutions, Ultradata, Symitar and Harland Financial System.
• Developed API documentation for RouteOne, indirect lending services, Meridian Link, and CUNA Mutual.

Confidential

Instructional Designer

• Utilized Instructional System Design ISD methodologies to create, design and implement training that was performance based.
• Led diverse, cross-functional team in the fulfillment of corporate productivity, quality and bottom-line objectives, resulting in 8 NX CAD courses being updated in ten weeks. Managed off-site team members of the Teamcenter Engineering 2005 project completing assignment prior to deadline. Learned PLM software, Teamcenter 2007, and revised content of 5 existing Teamcenter courses with ISD methodologies and new content within five months.
• Created Web Based Training content to technical and organizational standards for worldwide Engineering training materials.
• Assisted in development of interactive training and assessments for NX, Solid Edge and Pro E courseware promoting user retention and productivity
• Wrote script and created interactive training videos

Confidential

Technical Specialist

Supported manager in operational and strategic planning efforts including budget, resource allocation and ROI reports creating a 30 increase in revenue for the training department. Created business proposal and implementation strategy for new Learning Management System LMS . Collaborated with outside vendors/trainers to strengthen customer relations resulting in a 20 increase of scheduled training classes.

• Performed ISD and technical writing to edit and format technical courseware utilizing specialized software that produces intranet WEB pages for engineering worldwide training.
• Revised established training materials with improvements in scope, format, and content to increase marketability
• Administered e-learning site for training material Knowledge Presenter
• Assisted subject matter experts in development of CATIA V5 courses

Confidential,

Instructional Designer, Math Based Training MBT

• Evaluated training effectiveness by utilizing pilot classes/surveys to verify consistency with training objectives
• Performed technical writing for worldwide training materials, assisting subject matter experts with the creation of fifteen new courses in three different software applications increasing productivity while exceeding performance based objectives. Collaborated with GM supplier to revise existing training courseware with latest software updates.
• Designed, developed and documented the following components that enhance the delivery of courses in the classroom: Instructor Presentations, Study Guides, Syllabus, Abstracts and Assessments
• Worked with HTML and XML within GM Trainer
• Provided support and guidance to other users during implementation of new development tools