SUMMARY

• An accomplished Business Analyst with 7years of experience in Information Technology with extensive experience in Software Development Life Cycle process in Retail Banking and Insurance Domains.
• Coordination in all phases of the SDLC
• Acting as a liaison between Business, IT groups and third party Vendors
• Excellent skills in client relationship management, interaction with business partners, subject matter experts, portfolio architects and technology partners
• Experience in preparation of Business Requirement Documents (BRD), detailed Business Functional and Non Functional specifications (FRD), Use cases, Process Flows, test cases while assisting in preparation of systems requirements specifications
• Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications
• Competent in analyzing and creating Use Case Narratives, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagram using UML Tools like MS Visio
• Expert in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications
• Organized and lead numerous JAD (CRP - Conference Room Pilot) sessions with business partners
• In-depth knowledge of Rational Unified Process (RUP); risk engineering; data modeling and mapping; and design using UML, Rational Rose, and Visio
• Expertise in using Service Oriented Architecture (SOA) in different phases of system development and integration
• In-depth knowledge if developing Service Mapping Documents and mapping data elements with the xpaths
• Performed Functional (System & System Integrated Testing) and Regression Testing
• Able to adopt change management and process management process
• Created various adhoc reports avoiding many development requests for the smooth operating of the day-to-day activities using SQL
• Good exposure in creating requirements for complex mappings using various transformations, and developing strategies for Extraction, Transformation and Loading (ETL)
• Support the Finance end-user community by providing research, analysis and problem resolution to team members
• Reviews operational procedures and methods; maps current business processes; defines and analyzes business activities; identifies best practices; and recommends improvements
• Well versed in process analysis. Can produce process maps / documentation, data flows, context diagrams with Business Process Modelling
• Familiarity with SAP CRM and eCommerce Web applications
• Experience in Agile/Scrum methodologies
• Excellent communication(verbal/written), analytical, interpersonal, and presentation skills
• Knowledge of Know Your Customer (KYC)
• Knowledge of Content Management System (SDL Tridion)

TECHNICAL SKILLS

GUI/Tools: MS Office, Visio, Project, Rational Requisite Pro, ClearQuest, ClearCase, Sun Workshop, TeamTrack, Toad, SQL Navigator, I Rise, IBM Blueworks

Database/ RDBMS: Oracle 10g, MS Access 2007, SQL Server 2008, Sybase 12.5, Teradata V2R6, DB2 8.1

Testing Tools: Win Runner, Load Runner, Quick Test Pro (QTP), Quality Center 9.2, SOAP UI

Defect Tracking: Test Director 6.x/7.x/8.x

Platforms: Windows NT/2000/XP, MSDOS, Linux, Sharepoint.

Methodologies: Agile, Scrum, RUP, Waterfall

Technical Environments: Web based .Net environments and Java applications, .Net and VB 6.0 based windows desktop applications, SSRS and Crystal Reports, UNIX.

PROFESSIONAL EXPERIENCE

Confidential, Bloomington IL

Business Analyst

Responsibilities:

• Worked closely with Team while implementing the solution needs for the organization
• Created reports for standard objects to give details of customer’s account, Renewal forecasts
• Prepared BRD (Business Requirements Documents), FRD (Functional Requirements Documents) and supporting documents containing essential business elements, detailed definitions and descriptions to analyze and document business data requirements.
• Checked regularly on Leads, Contacts, Activities (Open & Closed Tasks)
• Created Dashboards and customizing page layouts as per the user’s needs.
• Liaison with vendors in developing system for advertisers.
• Designed and developed project document templates based on SDLC methodologies.
• Redesigned the Product Pricing business process for flexible pricing of Mortgage Products.
• Comprehensively work with requirement gathering for Enterprise reporting system using Requisite
• Designed and implemented basic SQL queries for QA testing and report / data validation.
• Performed successful User Acceptance Testing (UAT).
• Helped in developing project plan and manage scope.

Environment: UML2.0, Rational Rose, Rational Clear Quest, MSOffice, Windows 2003, Quality Center

Confidential, New York, NY

Business/Marketing Analyst

Responsibilities:

• Gather requirements, create use case documentation and ‘AS IS’ and ‘to be’ workflow process diagrams.
• Liaison with vendors as part of Vendor Management in developing system for advertisers that showed the influence of exposure to advertising on multiple media on consumers’ shopping and purchasing behavior.
• Build relationships with business units in order to understand and develop a “joint” vision.
• Ensure project management team is on the same page over business requirements.
• Update business units of status of queries and communicate changes in priority to all individuals.
• Provide and support teams with documentation of new changes.
• Supported IT unit creating functional specification documents for the design, development and implementation of strategic projects.
• Coordinate with members of the client team to ensure enhancements are consistent.
• Managed project scope with the clients, issued and managed change requests.
• Documented business workflows textually as well as in UML diagrams according to RUP for the stakeholder review.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Supported the assigned project manager with creating detailed project plans and assisting in developing, scheduling and tracking project timelines.

Environment: MS SQL, MS Access, MS Visio-2013, Rational Requisite Pro 7.1,GAP Analysis, MS Office, MS Project

Confidential, Los Angeles CA

Business Analyst

Responsibilities:

• Supported in the areas of Organizational Structures, Master data Order Management, Shipping, Billing, Pricing, Output determination, transfer of requirements, Availability check, Rebate Processing, Returns Processing.
• Successfully handled all the complex scenarios in Pricing, Credit Management, Availability check, Account Determination and Partner Determination
• Resolved issues with the Client in existing business processes and issues that required configuration changes
• Provided post go-live support and generated daily status reports
• Gathered business, system, and functional requirements by conducting detailed interviews with businessusers, stakeholders, and Subject Matter Experts (SME's). Defined the scope of the project, financial projections and cost/benefit analysis.
• Identified and developed Use Cases from the businessand systems requirements. Documented high level and detailed Use Cases to include all the functionalities of the new system.
• Used MS Visio for capturing the flow of the data with the help of flowcharts.
• Worked closely with the Development team to have proper understanding of requirements and objectives and ensured that the development team adhered to strict timelines.
• Created the mapping documents with the data points from old and new platforms and trained the team members regarding the same.

Environment: SAP, HP Quality Center, SharePoint, Microsoft Word, Microsoft Excel, and Microsoft Project

Confidential

Business Analyst

Responsibilities:

• Identified and defined project scope, documented the detailed design of To-Be processes in Functional Requirements Documentation using Data Flow Diagrams (DFDs)
• Responsible for defining the scope of the project, process modeling and capturing business requirements.
• Obtained business requirements through interviews, document analysis, site visits, business process descriptions, workflow analysis and use cases.
• Participated in project scheduling using MS Project with a focus on IT Forecasting and Estimations, Project Forecasting and Release Forecasting.
• Identify key metrics to understand the performance of product, develop dashboards and reports to track performance, and perform statistical analyses of experiments.
• Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.
• Rigorously tested different business scenarios for System Integration and User Acceptance
• Performed legacy system data analysis to understand and document customer data. Mapped legacy system data to SAP CRM
• Migrated data from the legacy system to the new system through LSMW
• Interacted with the on-site users to identify the issues and resolved the same at offshore
• Trained Client Executives and End Users across India about the new system functionality
• Prepared user manuals and operation manuals

Environment: SAP, HP Quality Center, Microsoft Word, Microsoft Excel, Microsoft Project, Microsoft Visio

Confidential

Business Analyst

Responsibilities:

• Supported in the areas of Organizational Structures, Master data Order Management, Shipping, Billing, Pricing, Output determination, transfer of requirements, Availability check, Rebate Processing, Returns Processing.
• Successfully handled all the complex scenarios in Pricing, Credit Management, Availability check, Account Determination and Partner Determination
• Resolved issues with the Client in existing business processes and issues that required configuration changes
• Provided post go-live support and generated daily status reports
• Gathered business, system, and functional requirements by conducting detailed interviews with businessusers, stakeholders, and Subject Matter Experts (SME's). Defined the scope of the project, financial projections and cost/benefit analysis.
• Identified and developed Use Cases from the businessand systems requirements. Documented high level and detailed Use Cases to include all the functionalities of the new system.
• Used MS Visio for capturing the flow of the data with the help of flowcharts.
• Worked closely with the Development team to have proper understanding of requirements and objectives and ensured that the development team adhered to strict timelines.
• Created the mapping documents with the data points from old and new platforms and trained the team members regarding the same.

Environment: SAP, HP Quality Center, SharePoint, Microsoft Word, Microsoft Excel, and Microsoft Project

Confidential

Business Analyst

Responsibilities:

• Assisted with project planning and budgeting
• Gathered specifications in order to enhance their business circle and ensure it meets business requirements
• Conducted internal, external and industry related research
• Gathered ample number of requirements from national as well as international stakeholders in order to perform comprehensive business analysis in support of the expansion plan
• Due to the lack of documentation, followed reverse engineering in order to gather requirements
• Made recommendations for changes in functions, processes and certain procedures
• Presented requirements using use cases
• Made sure the timelines were followed with regards to development and load testing
• After the system was launched, checked for any further issues

Environment: Iterative, Linux, MS Suite, Load Runner, HP Quality Center