Business Analysis Resume Profile

Summary of Qualifications

A highly motivated management professional with experience in Integrated Eligibility and Eligibility Systems, State and Federal Public Assistance programs, the Health Insurance Exchange HIX , and the Affordable Care Act ACA . Full SDLC experience includes implementation, project and product management, training development, strategy, and delivery, requirements, documentation, JAD sessions, business rules, and testing. Program management in a software product development environment. Expertise in all phases of the software development life cycle using both Agile and Waterfall methodologies.

WORk Experience

Business Analysis and Requirements Manager CONFIDENTIAL

Promoted to manage and mentor multiple teams ranging from 30 offsite and onsite contractors and employees.
Manage stakeholder, client, and internal expectations for a 147 million contract.
Research and write proposals.
Serve as single point of contact as C ram system functional and business SME for Business, Development, and Test Teams
Acting point of contact for training, scheduling and managing delivery of the End User Guide to client with Train the Trainer sessions.
Hold daily SCRUM meetings for status and roadblocks.
Prepare and provide level of efforts, estimates, and risks for project plan, change requests, and roadmap.
Help manage and analyze change control process.
Manage, gather and define requirements by facilitating meetings with client subject matter experts.
Prepare and conduct system functionality demonstrations for client leadership, including workshop sessions.
Member of the weekly Business Advisory Council meetings with state stakeholders BAC .
Prioritize outstanding defects and system issues, ensuring accuracy and that deadlines are met.
Ensure all artifacts comply with policies and guidelines.
Conduct and manage Joint Application Development JAD sessions with stakeholders.
Manage update process for High Level Functional Designs and Detailed Designs based on requirements elicitation and defect identification.
Liaison with project teams on escalated requirements questions.
Transition design documents to development teams to ensure clear and complete understanding of designs.

CONFIDENTIAL

Provided help in various roles on a large scale 100 county, 5000 user software implementation project, replacing legacy SNAP, TANF, and Medicaid mainframe based systems with the C ram COTS solution.
Proactively communicated and collaborated with external and internal resources to analyze needs and requirements and delivered necessary artifacts.
Wrote and reviewed the internal and external customer knowledgebase, as well as authored, edited, and maintained operational documentation of in house processes, and training material for the help desk.
Utilized SNAP/TANF/Medicaid program policy knowledge to translate technical requirements and specifications to C ram software.
Led Tier 2 Support to client, analyzed and managed defects utilizing JIRA.
Created functional test scripts.
Conducted fit gap analysis and job task analysis for prior and current materials.
Created end user learning content from Functional and Detailed Design documents and SME interactions.
Led and facilitated meetings with Subject Matter Experts, Training Content Developers, and senior management related to design and development.
Conducted Train the Trainer sessions related to Adobe Captivate and the C ram Social Enterprise Management SEM software solution.

CONFIDENTIAL

Multiple projects and freelance work including but not limited to: Amazon.com, Markbilt Racing, On the Throttle TV, Greg's Garage, Lutron and more.
Experienced with Salesforce.com implementation, CRM solutions.
Analyzed and interpreted business rules, created business rules and requirements documentation.
Acted as line manager, managed end to end process and consistently met schedule goals.
Account Manager dealing with multiple vendors, and executive clients.
Point of contact for client executives to deliver reporting, issue management, and escalation resolution.
Consistently met sales goals 100 frequently exceeding goals.
Helped a business grow from a 1,000 sq. ft. warehouse to over a 10,000 sq. ft. warehouse in two years.
Provided client methodologies and analysis of cost to profit ratios.
Developed and designed all marketing materials, including a website brochures, logo, and business card.
Procured vendor licensing from major brands to be able to sell aftermarket products.
Obtained partnership with local and nationwide businesses to increase profit margins, and decrease cost.

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