Professional Overview

• Information Technology Professional with experience in Business Systems Analysis, Web Design, Application Development/Support and QA Testing.
• Experienced leading all stages of system development efforts, including requirement definition, design, architecture, testing and support. Outstanding leadership abilities, able to coordinate and direct all phases of project-based efforts while managing, motivating and leading project teams. Ability to meet deadlines and handle pressure coordinating multiple tasks. Team player, people oriented, self-motivated. Develop project plans and assist in the installation of new systems. Full life cycle SDLC methodology using PMI principals.
• Has been responsible for Business and Functional requirements, business rules, project charters, process definitions, high level design alternatives, data flow diagram, process flow, and data validation.
• Experience with test case design and execution.
• Provide training and mentoring on newly implemented and legacy systems.
• Provide documentation on newly implemented and legacy systems.
• Excellent communication skills both written and verbal.

SKILLS AND EXPERTISE

• Technical: MS Office Suite, MS Project, Share Point, Visio, Access, Business Objects - Crystal Reports, Visual Basic, Java J2EE, JavaScript, SQL, SQL Server 2005/2012 T-SQL, SSMS, SSIS, MS Reporting Services, Oracle 8.x/9.x, Microsoft Access, IBM DB2, WebLogic, Tomcat, IIS, JSP, JDBC, ODBC, XML/XSLT, HTML,
• Windows 7, 8, NT/XP.
• Functional: Requirements Gathering, Conduct meetings and JAD sessions. Data Flow Diagrams, Business and Functional Requirements, Creating Test Cases, Use Cases, UAT Testing, Functional Testing, Security Policies and Procedures. Training and mentoring.
• Methodologies: Waterfall, SDLC, Agile, PMI methodology.
• Industry: Airlines, Government State , Human Resources, Insurance.
• Highlights of Professional Experience and Projects

CONFIDENTIAL

Business Analyst

CONFIDENTIAL

• Gather requirements and KPI , Key Performance Indicators for the creation of Dashboards for Georgia Department of Revenue.
• Conducted meetings, conference calls and JAD sessions to gather and confirm requirements information and get signoffs.
• Used Visio, PowerPoint, Excel and MS Word to document requirements and report to management and development team.
• Gather information from users to create business and functional requirements to enhance website for public users to request motor vehicle Title information from the DOR website.
• Used SharePoint to store requirement documentation and provide version control for all documentation that can be shared by management and stakeholders.
• Worked with Data Warehouse personnel to extract data and create relational database tables to house data for use with Dashboards.
• Created Dashboard from approved requirements and presented to stakeholders for approvals. Project was completed ahead of schedule and within budget.

Highlights of Professional Experience and Projects

CONFIDENTIAL

Business Analyst, Project Coordinator, Consultant

CONFIDENTIAL

• Gathered, developed Business Rules, Business Requirements, Functional Requirements for OCRA web application from initial phase to final implementation using Visio, PowerPoint, Share Point, MS Word, Wire frames using Visual Studio VB. Assured requirements met standards. Scheduled and conducted JAD sessions. Get signoff and approval of stake holders. Use SharePoint store and share all documentation.
• Assisted in creating data models for SQL Server database to create tables to store data for new system.
• Interacted with users, internal and external for full life cycle of project.
• Troubleshot, coordinated, and maintained production systems/programs/applications, as needed.
• Produced scheduled and ad hoc reports as necessary.
• Assisted in maintenance and communication of project status reports and tracking.
• Performed functional testing, ensuring system was functionally appropriate, technically sound.
• Developed and managed user acceptance criteria. Created test cases. Managed defect tracking process. Performed post production testing and final signoff. Use SharePoint to document and manage defect tracking for project.
• Assisted in the development of project definitions, work plans, progress reports, and presentations.
• Transitioned product support to systems operations.
• Created training documentation. Scheduled and taught end user training.

CONFIDENTIAL

Business Analyst/Project Coordinator

CONFIDENTIAL

• Oversaw multiple projects and/or major software development efforts for web applications as assigned to a business unit.Managed projects in accordance with departmental methodology Agile or Waterfall methodology, based project needs and other applicable parameters to ensure the quality of products and services.
• Met with business units customers , conducted JAD sessions to understand their business as it translated into application and/or service requirements. Create business and Functional documents. Created data models, data flow diagrams. Use SharePoint to store documents.
• Ensured that customer needs were met and deliverables were produced on time and within budget.
• Served as liaison between business units and the IT Department.
• Assisted project managers and/or senior staff with prioritization or escalation of issues. Published meeting minutes and managed requirements. Facilitated collaboration across disciplines e.g., business analysts, QA analysts, developers and projects. Assisted teams with the resolution of issues. Develop test cases, logged and manage defect tracking.
• Presented reports on trends, problems, accomplishments, or other information as appropriate.
• Mentored, guided, developed, coached and supported employee growth. Facilitated the sharing of knowledge across employees to strengthen individual capabilities and the organization's ability to respond to client needs.
• Utilized MS Project, Word, Excel and Visio and PowerPoint in managing and executing projects.

Highlights of Professional Experience and Projects

CONFIDENTIAL

Software Developer / Business Systems Analyst

• Gathered Requirements for the design and creation of Microsoft SQL Server databases. This included the full project life cycle for the complete installation of Business Objects Crystal Reports, Crystal Enterprise, Microsoft Reporting Services systems.
• Maintained Test, QA and Production environments for Business Objects Crystal Enterprise servers.
• Provided 24x7 technical support for all environments. Gate keeper for change management for moving reports to Crystal Enterprise production environment.Maintained and tracked Business Object license for desktop and server products. Provide training and mentoring as needed.
• Created and loaded tables in databases and setup security. Analyzed data and created indexes as needed for performance tuning.
• Created and stored reports as needed.
• Gathered requirement for projects to create data models, data flow diagrams, entity relationship diagrams, state diagrams, and conducted JAD sessions for the creation of an Equipment tracking website.
• Developed Cobol2, CICS, and DB2 applications. MVS JCL, TSO, Visual basic, J2EE Java Client and Servlets programs, SQL, XML, Relational Databases.
• Evaluated and selected software development toolset for software developers, including the creation of beta test groups, test plans and evaluation of test results.
• Setup training classes for software developers.
• Participated in and enforced QA and testing standards for project implementation.
• Created and approved course content for the development toolset for the software developers for Delta Technology Learning and Design Services department. Selected and hired instructors to teach classes. Provided workshops and mentored classes for Software developers after classes were completed. Created user groups and lunch learns for continuing education.