SUMMARY

• More than 5 years of experience in Business Analysis.
• Expert in using MS Office like Excel, Word, MS Dynamics CRM, Power Point, SQL and Visio.
• Responsible for the documenting and defining business of IT requirements by utilizing UML notation.
• Extensive experience in developing Use Cases, creating Screen Mockups using Balsamiq, conducting Gap Analysis and SWOT analysis.
• Worked on Tableau and created adhoc reports and dashboards.
• Thorough understanding of all the phases of Software Development Life Cycle (SDLC) and specialized in employing different models like Waterfall, and Agile.
• Skillful implementation of different requirements elicitation and validation techniques such as interviews, brainstorming, questionnaires and user stories.
• Created wireframes and page mockups for visualization of GUI design and business processes.
• Created different artifacts such as Business Requirements Documents (BRD), Use cases, Functional Requirement Specifications (FRS) and Traceability Matrix & Reports.
• Experience in writing SQL queries to retrieve information from databases.
• Involved in creating and reviewing test plan and test cases, manual testing, and conducting User Acceptance Testing (UAT).
• Conducted regular reviews, walkthroughs, and inspections of documents with project stakeholders including customers.

TECHNICAL SKILLS

CRM: Microsoft Dynamics CRM (2011 Version), Siebel CRM Business Analysis, Product Management

Presentation Skills: Microsoft Power Point, MS Visio Business Development Customer Relationship Management BRD/FRD, Presales - RFP, SharePoint Cross functional Team Management Agile Methodology, SAAS, ERP, SDLC Market Research, B2B Marketing Scrum Methodology, A/B Testing Microsoft Excel-VLookup and Pivot Table

BI Tools: Tableau, Business Objects Business Consultancy and BPM Test Planning, Test case Design, UAT

Databases: MySQL, PLSQL, Oracle, MS access Google Analytics, Rational Requisite Pro, HPQC, HPQTP, RFT, Rational ClearCase, SharePoint, Java, C++, Python, HTML, XML, CSS, Mainframes, JIRA, Balsamiq

PROFESSIONAL EXPERIENCE

Confidential

BUSINESS ANALYST

Responsibilities:

• Involved in Web - based Application Development project. Identifying business opportunities and challenges by organizing meetings with key stakeholders.
• Translating client requirements and aligning them with IT capabilities. Designing solutions for customers to achieve their goals within specified timelines based on Agile Methodology of Software Development.
• Writing user stories and creating Wireframes using Balsamiq.
• Creation of Business Process Flows using tools like MS Visio, reviewing test cases, validating user stories along with the Quality Assurance team to ensure that business requirements are met.
• Development of Business requirement document, POC for the benefit of the clients and the technical team. Worked on relational Databases using SQL and used Tableau for data visualization and analysis.
• Regularly conducted SWOT analysis, and provided assessment and identification of key aspects for a sustainable system with respect to the competitors, enhanced brand value and better customer interaction in the region.

Environment: Oracle, MS Visio, MS Excel, SQL, Balsamiq,Microsoft PowerPoint,Tableau, Windows XP

Confidential

BUSINESS ANALYST

Responsibilities:

• Worked on Business Analysis- Requirements gathering, preparation of BRD/FRD.
• Presales(Service contracts): Preparation of Proof of Concept, RFP and RFI, analyzing customer requirements, developing & demonstrating solutions and producing high quality presentations.
• Cost and Effort Estimation-Quote to order using tools like Delta R internal to Confidential .
• Assisted with the project scoping, business cases, reviewing test cases, writing test cases, UAT, integration testing and functionality testing.
• Bid Management & constructing commercials. Prepared Wireframes and Mock-ups. Worked on Business Objects, Microsoft Dynamics CRM and Siebel CRM in functional capacity.
• Worked with Microsoft CRM to research client information.Provided scenarios and cases on AS-IS and TO-BE business procedures.Analyzed business requirements and segregated them into high level and low level Use Cases.
• Prepared detailed Use Case Diagrams and Business Process Flows for the proposed system using MS Visio.
• Requirements gathering and analysis for Siebel CRM system replacement to Microsoft Dynamics CRM - includes migration of user profiles, user permissions and user hierarchies.
• Performed Change Management by analyzing change requests in accordance with project scope. Conducted Data analysis using SQL queries and excel pivot tables.

Environment: Microsoft Office Suite, MS Visio,Microsoft CRM, SharePoint Online/2013, MS Outlook, Jira, SQL, Microsoft Dynamics CRM 2011, Business Objects, Windows XP, Siebel CRM

Confidential

MARKETING INTERN

Responsibilities:

• Performed Market Research, both primary and secondary for a job market survey to estimate the total number of jobs available for the next decade in various sectors.
• Visited around 80 companies to discover the challenges and opportunities in marketing HHH to other companies. Performed a valid and a reliable SWOT analysis for the Startup.
• Performed Business Development activities, Market Analysis and Research on competition.
• Generated sales leads. Used Tableau for data visualization purposes of the collected data during research and provided business insights to the management.
• Analyzed the skill gap and the Demand-Supply gap thereby identifying business opportunities for HHH.

Environment: Microsoft Office Suite,Tableau, Windows XP

Confidential

BUSINESS ANALYST

Responsibilities:

• Worked in Insurance and Financial domain as a Business Analyst for a Java application for the client Allstate. Worked as a Business Analyst in Airline Domain for a data migration project for the client Aer Lingus .
• Prepared Business Requirement Document (BRD) and converted Business requirements into Functional / Technical Requirements. Updated the Requirement Traceability Matrix.
• Planned and definedUse Cases; createdUse Case diagrams in Rational Rose.
• Analyzed business and functional requirements to design UAT Test Cases.
• CreatedActivity Diagrams,ER Diagrams and process flow diagramsinMS Visio.
• Performed GAP analysis to compare the existing system with the proposed system and document new requirements and features.

Environment: Microsoft Office Suite, Microsoft Visio, Windows XP, Java. Oracle, SQL, SQL Server, SharePoint, Mainframes, Business Objects, Rational Requisite Pro, HPQC, RFT