Business Analyst Resume
SUMMARY
- More than 5 years of experience in Business Analysis.
- Expert in using MS Office like Excel, Word, MS Dynamics CRM, Power Point, SQL and Visio.
- Responsible for the documenting and defining business of IT requirements by utilizing UML notation.
- Extensive experience in developing Use Cases, creating Screen Mockups using Balsamiq, conducting Gap Analysis and SWOT analysis.
- Worked on Tableau and created adhoc reports and dashboards.
- Thorough understanding of all the phases of Software Development Life Cycle (SDLC) and specialized in employing different models like Waterfall, and Agile.
- Skillful implementation of different requirements elicitation and validation techniques such as interviews, brainstorming, questionnaires and user stories.
- Created wireframes and page mockups for visualization of GUI design and business processes.
- Created different artifacts such as Business Requirements Documents (BRD), Use cases, Functional Requirement Specifications (FRS) and Traceability Matrix & Reports.
- Experience in writing SQL queries to retrieve information from databases.
- Involved in creating and reviewing test plan and test cases, manual testing, and conducting User Acceptance Testing (UAT).
- Conducted regular reviews, walkthroughs, and inspections of documents with project stakeholders including customers.
TECHNICAL SKILLS
CRM: Microsoft Dynamics CRM (2011 Version), Siebel CRM Business Analysis, Product Management
Presentation Skills: Microsoft Power Point, MS Visio Business Development Customer Relationship Management BRD/FRD, Presales - RFP, SharePoint Cross functional Team Management Agile Methodology, SAAS, ERP, SDLC Market Research, B2B Marketing Scrum Methodology, A/B Testing Microsoft Excel-VLookup and Pivot Table
BI Tools: Tableau, Business Objects Business Consultancy and BPM Test Planning, Test case Design, UAT
Databases: MySQL, PLSQL, Oracle, MS access Google Analytics, Rational Requisite Pro, HPQC, HPQTP, RFT, Rational ClearCase, SharePoint, Java, C++, Python, HTML, XML, CSS, Mainframes, JIRA, Balsamiq
PROFESSIONAL EXPERIENCE
Confidential
BUSINESS ANALYST
Responsibilities:
- Involved in Web - based Application Development project. Identifying business opportunities and challenges by organizing meetings with key stakeholders.
- Translating client requirements and aligning them with IT capabilities. Designing solutions for customers to achieve their goals within specified timelines based on Agile Methodology of Software Development.
- Writing user stories and creating Wireframes using Balsamiq.
- Creation of Business Process Flows using tools like MS Visio, reviewing test cases, validating user stories along with the Quality Assurance team to ensure that business requirements are met.
- Development of Business requirement document, POC for the benefit of the clients and the technical team. Worked on relational Databases using SQL and used Tableau for data visualization and analysis.
- Regularly conducted SWOT analysis, and provided assessment and identification of key aspects for a sustainable system with respect to the competitors, enhanced brand value and better customer interaction in the region.
Environment: Oracle, MS Visio, MS Excel, SQL, Balsamiq,Microsoft PowerPoint,Tableau, Windows XP
Confidential
BUSINESS ANALYST
Responsibilities:
- Worked on Business Analysis- Requirements gathering, preparation of BRD/FRD.
- Presales(Service contracts): Preparation of Proof of Concept, RFP and RFI, analyzing customer requirements, developing & demonstrating solutions and producing high quality presentations.
- Cost and Effort Estimation-Quote to order using tools like Delta R internal to Confidential .
- Assisted with the project scoping, business cases, reviewing test cases, writing test cases, UAT, integration testing and functionality testing.
- Bid Management & constructing commercials. Prepared Wireframes and Mock-ups. Worked on Business Objects, Microsoft Dynamics CRM and Siebel CRM in functional capacity.
- Worked with Microsoft CRM to research client information.Provided scenarios and cases on AS-IS and TO-BE business procedures.Analyzed business requirements and segregated them into high level and low level Use Cases.
- Prepared detailed Use Case Diagrams and Business Process Flows for the proposed system using MS Visio.
- Requirements gathering and analysis for Siebel CRM system replacement to Microsoft Dynamics CRM - includes migration of user profiles, user permissions and user hierarchies.
- Performed Change Management by analyzing change requests in accordance with project scope. Conducted Data analysis using SQL queries and excel pivot tables.
Environment: Microsoft Office Suite, MS Visio,Microsoft CRM, SharePoint Online/2013, MS Outlook, Jira, SQL, Microsoft Dynamics CRM 2011, Business Objects, Windows XP, Siebel CRM
Confidential
MARKETING INTERN
Responsibilities:
- Performed Market Research, both primary and secondary for a job market survey to estimate the total number of jobs available for the next decade in various sectors.
- Visited around 80 companies to discover the challenges and opportunities in marketing HHH to other companies. Performed a valid and a reliable SWOT analysis for the Startup.
- Performed Business Development activities, Market Analysis and Research on competition.
- Generated sales leads. Used Tableau for data visualization purposes of the collected data during research and provided business insights to the management.
- Analyzed the skill gap and the Demand-Supply gap thereby identifying business opportunities for HHH.
Environment: Microsoft Office Suite,Tableau, Windows XP
Confidential
BUSINESS ANALYST
Responsibilities:
- Worked in Insurance and Financial domain as a Business Analyst for a Java application for the client Allstate. Worked as a Business Analyst in Airline Domain for a data migration project for the client Aer Lingus .
- Prepared Business Requirement Document (BRD) and converted Business requirements into Functional / Technical Requirements. Updated the Requirement Traceability Matrix.
- Planned and definedUse Cases; createdUse Case diagrams in Rational Rose.
- Analyzed business and functional requirements to design UAT Test Cases.
- CreatedActivity Diagrams,ER Diagrams and process flow diagramsinMS Visio.
- Performed GAP analysis to compare the existing system with the proposed system and document new requirements and features.
Environment: Microsoft Office Suite, Microsoft Visio, Windows XP, Java. Oracle, SQL, SQL Server, SharePoint, Mainframes, Business Objects, Rational Requisite Pro, HPQC, RFT