SUMMARY

• Sr. Business Systems Analyst/Data Analyst with above 6 years of experience in all phases of Software Development Life Cycle (SDLC): gathering requirements, analysis, coding, testing and implementation of projects. I am independent, motivated, sincere, committed, fast learner, detail - oriented team player with excellent communication, analytical, leadership, interpersonal and problem solving skills.
• Experience with in-depth knowledge of business processes in Health, Insurance (P&C), and Nonprofits industries.
• Proficient in Requirement Management, including gathering, analyzing, detailing and tracking requirements.
• Proven capability to handle Enterprise-level analysis challenges, including handling complex projects and creating “AS-IS” and “TO-BE” analysis for executive level clients.
• Experience in writing requirements and specification like Business Requirements Document (BRD), Use Case Realization Document, Functional Requirements Specifications (FRS), Systems Design Specification (SDS), Systems Requirements Specification (SRS), Data Dictionary, Requirements Traceability Matrix (RTM), Defect Traceability Matrix (DTM), User Guides, and Release Notes.
• Experienced with project team in Waterfall and Agile/Scrum environment.
• Experienced in Documenting requirement using Unified Modeling Language (Use Case and Activity Diagrams) also building business Process Flow, Activity Diagrams, Sequence Diagram using tools such as Visio.
• Experience in Version Control, Change management and Workflows.
• Experience in building project plans, delivery schedules and project budgets.
• Strong sense of urgency, ability to prioritize and communicate effectively.
• Experienced with use of SharePoint.
• Experience in designing and developing Test Plans & Test Cases, conducting User Acceptance Testing (UAT), Operational Acceptance Testing (OAT) and verifying performance, reliability and fault tolerance.
• Excellent communication skills and adept at facilitating walkthrough and training sessions.

TECHNICAL SKILLS

Operating Systems: Windows, DOS and UNIX

Languages: C/C++, Java, SQL, UML, Visual Basic, XML

Databases: RDBMS, MS Access, MS SQL Server, MySQL, Oracle10g, Oracle11i

SDLC Methodologies: Agile, Rational Unified Process, Waterfall

QualityStandards: CMMI, ISO 9001, HIPAA

WebDevelopment: HTML, Front Page, Image Composer, Macromedia Dream weaver and Flash

Tools: MS Project, MS Visio, MS Office (Word, Excel, PowerPoint) MS Access, Rational Clear Case, Clear Quest and RequisitePro, Rational Enterprise Suite, IBM DOORs, HP ALM, QTP/UFT, JIRA

PROFESSIONAL EXPERIENCE

Confidential, Washington DC

Business Analyst/ Testing Lead

Responsibilities:

• Evaluated business process requirements to ensure proper system configuration (i.e. identifying key decisions, process changes, pain points, interface issues, training considerations, etc.)
• Served as a liaison between the internal and external business community (Claims, Billing, Membership, Capitation, Customer service, membership management, provider management, advanced Healthcare management, provider agreement management) and the project team
• Drafted many documents including Analysis Document, User Requirements Document, Functional Specifications Document, Technical Specification Document, HP ALM user guide, Design Specifications Document, Test Plan & Strategy, Traceability Matrix, and Training Manual.
• Executed PL/SQL queries during manual testing to functional test, end-to-end test, and regression test; assisting the Software Testing System team
• Tested HIPAA Gateway Application Interface for all inbound and outbound messages (Healthcare Eligibility 270 and 271, Healthcare Claim Status request 276 and 277, Healthcare Claim 837 and 835)
• Various aspects of the project’s needs such as the logging, tracking, and resolution of issues, current state workflow assessments, facilitating/presenting DBV sessions, and assist with integration testing
• Conducted User Acceptance Testing and user training pertaining to old and new Affinity Provider ID appearing on documents providers receive from Affinity (mainly occur with EOPs, capitation rosters, PCP membership rosters, provider directory listings and some system generated letters)

Environment: HP ALM, PEGA, SharePoint, SRTS, Facets Extended Enterprise(TM), Oracle, MS Word, Windows XP, MS SQL, VB.NET, HTML

Confidential, Arlington, VA

Business Analyst / Project Manager

Responsibilities:

• Involved in developing a project charter, end user training, Joint Applications Development workshops, requirements gathering and elicitation
• Co-ordinated with department heads and facilitated the Software Development Life Cycle to ensure the project is successfully completed in time and within budget
• Interacted with Stakeholders and Subject Matter Experts (SMEs) from concerned departments to gather requirements, analyze and prioritize requirements using IBM Rational DOORS
• Organized daily Scrum meetings as a Scrum Master, with Development Team and QA Team
• Participated in Peer Review of test cases, test scripts and test plans before execution
• Conducted User Acceptance Testing (UAT) to ensure all requirements are met by the application. Got sign-off from end-users on UAT results
• Scheduled meetings with Developers, System Analysts and Testers to collaborate resource allocation and project completion using MS project

Environment: IBM Rational DOORS, Microsoft Visio, Microsoft Office, HP Quality center, JIRA, SharePoint, SQL, Java, XML, Microsoft Project, Microsoft Outlook

Confidential, NJ

Business Analyst/ Technical Writer

Responsibilities:

• Part of the initial discovery phase of the project to determine what functionalities are in scope, time estimates, risk and resources. Strategize the priority, planning and scheduling of functionality release.
• Worked on Personal lines Property & Casualty (P&C) Insurance including both policy and claim processing and reinsurance.
• Conducted JAD sessions with management, SME (Subject Matter Expertise), vendors, users and other stakeholders for open and pending issues to develop specifications.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions, role-playing, prototyping and observation of the compliance department and work environment.
• Involved in drafting strategy for process improvements that includes detailed step-by-step procedures, written from the point of view of each project manager and team member.
• Finalized and documented the Business Requirement for the application with various key stakeholders.
• Coordinated with multi-vendor teams in organizing the project priorities, synchronizing the development schedules.
• Provide customer service and support for Property & Casualty (P&C) risk management needs
• Used SQL queries (select, insert, update, delete, sub-queries, joins, etc) to manipulate the data in the database and generate reports to help the business users for their daily activities.
• Involved in generating Test cases for Property and Casualty (P&C) Insurances for different Levels of Business.
• Wrote Test plan / Test cases for Web based portal testing, and executed User Acceptance testing

Environment: SQL server, Crystal Reports, J2EE, JIRA, Windows 7, Go-To Meeting, Agile

Confidential, NY

Business Analyst

Responsibilities:

• Acted as a liaison between stake holder’s system users, clients and managers, who have a business problem, and software development team to gather requirements.
• Conducting meetings/interviews and JAD sessions with stakeholders to collect business requirements.
• This information along with the vision document was used to transform business requirements into System Requirement Specifications.
• Extracting the business requirements from the end users keeping in mind their need for the application, and documenting it in MS Excel and MS Visio for the developers.
• Using Rational Rose to construct Business Use Case Model and Business Object Model.
• Creating Analysis Model and Data Model and using these artifacts to develop the Class Diagrams, Collaboration and Sequence Diagrams and State Chart Diagrams.
• Involved with the Quality Assurance team to develop and design test plans and test cases.
• Involved in GUI Design sessions with the Usability Team. Browser compatibility and navigation were tested manually.
• Tested the final application for usability testing to verify whether all the user requirements were catered to, by the application.

Environment: - Oracle, Windows, JAVA, MS Excel, VISIO, Mercury Quality Center, Go to Meeting, Rational Rose.

Confidential

Sr. Business Analyst

Responsibilities:

• Interacted with stakeholders and Subject Metter Experts (SMEs) from front office and middle office to get better understanding of client business processes and gather requirements. Analyzed, documented, and managed all project requirements and changes to requirements throughout the software development lifecycle
• Translated high level requirements in Business Document into detailed requirements in Business Requirement Document (BRD) and Use Case Documents (UCD)
• Created GUI Mock-ups according to end user requirements
• Created Context diagrams and UML diagrams like Use Case diagrams and Activity diagrams using MS Visio
• Managed document versions using SharePoint
• Led data management, data migration, data design and report requirements initiatives during a new MIS system development phase