SUMMARY

• 6 years of progressive experience in the field of Business Analysis and Project Management across various challenging environments
• Experience in requirements scoping, prioritizing and estimating tasks using MS Project
• Proven ability to multi - task complex deliverables and projects against competing priorities
• Strong in building SQL queries across multiple databases like MS SQL, Oracle and Access
• Proficient in documenting business requirements (BRD), functional specifications (FSD) and UAT test plans documents and user training manuals
• Take initiative, self-motivated, reliable with excellent analytical and presentation skills
• Excellent oral and written communication skills with strong aptitude for problem solving
• Tenacious negotiator with good interpersonal skills and strong business, technology and client relationship management experience
• Sound knowledge of software development methodologies (SDLC) including Waterfall, and Agile (SCRUM based) processes and tools
• Proficient in documenting use cases and business process flows using MS Visio
• Experience working with various stakeholders including business users, managers, SME’s, technology teams, and QA partners
• Ability to hold effective meetings, define agenda, and summarize with meaning minutes
• Supported business users during QA and Production checkouts, helped build RUNBOOKS
• Sound understanding and ability to capture complex business problems into lucid models using tools like StarUML and MS Visio
• Client focused individual who is driven with a passion for quality and execution
• Strong expertise in using tools like MS Office and Visio for building effective project documents
• Maintained project issues list and collaborated on project status via effective tools like JIRA and JIVE
• Strong knowledge and understanding of cash flows, bonds and derivatives

TECHNICAL SKILLS

Software Tools: MS Office (Word, Excel, PowerPoint and Outlook), MS Project, MS Visio, iRise, MS SharePoint, Adobe Acrobat, StarUML, SAP Crystal Reports, JIRA, Mercury Quality Center, Pages, and Keynote

Operating Systems: Windows, Linux

Relational Databases: MS Access, Oracle MySQL, Oracle

Project Methodologies: Waterfall, IBM RUP, Agile (SCRUM)

Project Management: Project planning, coordination, supporting, reporting, estimation, budgeting, organizing meetings, recording minutes and communicating via status reports

Business Analysis: Research, Data analysis, Use Case Modeling and Analysis, Business Process Modeling and Requirements Management

PROFESSIONAL EXPERIENCE

Confidential, Buffalo, New York

Business/System Analyst

Responsibilities:

• Organized multiple interviews and JAD sessions with the stakeholders to understand business requirements and prepare use cases (Swim lanes/Activity diagrams)
• Communicated requirements, progress, timeframe, resources and risk related information to and fro the business and technology teams
• Monitored requirements fulfillment using requirements traceability matrix
• Performed GAP analysis to compare actual performance with potential performance
• Involved in business process re-design and data mapping activities
• Assisted the Project Manager in preparing project plans, allocating tasks (using JIRA), setting milestones and scheduling deliverables
• Extensively used MS Project to monitor and ensure successful completion of the project
• Utilized RUP standards for creating artifacts
• Estimated the business value offered by the solution and communicated risks to the stakeholders
• Prepared and distributed discussion material among the stakeholders and team members and documented minutes of meetings
• Assigned and monitored tasks using JIRA
• Extensively used MS Access to develop the loan database and automate and reconcile the loan generation processes
• Involved in all facets of project lifecycle and have developed a strong understanding of SDLC
• Detected, prioritized and resolved many issues
• Worked with the QA team to prepare UAT test plans and documented the same
• Conducted regression testing to ensure successful functioning of all legacy applications
• Responsible for generating meaningful reports using Crystal Reporting tool to assist business partners and for customer services

Environment: and Tools: StarUML, Oracle, JIRA, Crystal Reports, SQL, SQL Server, Windows NT, MS Access, MS Project, MS Visio, and MS Office

Confidential, San Diego, California

Business/System Analyst

Responsibilities:

• Lead LPL IMI projects in the Risk and Compliance division in an Agile environment
• Assisted the Business stakeholders in creating the Business Requirement Documents containing the high level requirements
• Created the Functional Specification Documents from the Business Requirements Document
• Created the Requirements Traceability Matrix that traces the requirements to the next level
• Documented the Use Cases along with possible alternate scenarios using MS Visio
• Analyzed security data against Security Master for Corporate Actions, and Analytics
• Contacted Remote Plus (a third party vendor) and merged their requirements to suit the requirements of LPL
• Led a successful endeavor in creating “PAM” - A virtual agent for portfolio requests from Financial Advisors
• Worked on creating screen mock ups using MS Visio
• Logged and resolved defects, mostly Fatal/Serious, during the course of the project
• Responsible for communicating the business concepts, details and requirements to the technology team
• Assisted the technology team in developing Automation Scripts/Code to automate various business scenarios
• Mentored and trained the business team to ensure easy transition into the new system
• Extensively used MS Project and JIRA to monitor tasks and deliverables
• Worked with the testing and QA teams to prepare UAT test plans and test cases
• Involved in SIT (System Integration Testing) and E2E (End to End testing)

Environment: and Tools: Crystal Reports, Informatica, Oracle 8.0, SQL, SQL Server, MS Office, MS Project, MS Access, MS Visio, iRise, MS SharePoint, JIRA and Business Objects

Confidential

Business Analyst

Responsibilities:

• Researched prospective companies & technologies for merger & acquisition that supports the Company’s strategic road map
• Engaged the stakeholders to drive agility and innovation
• Managed and led marketing events focusing on building brand positioning and customer relationship
• Interacted and negotiated pricing with vendors and suppliers for events
• Worked with executive management, marketing, product, and supplier teams to establish public relations strategy that supported business goals
• Prepared and collated company specific information as content for publication as part of the Corporate Communication department
• Undertook the role of Chief Editor for the Wabag’s in-house magazine Green Care that served as an internal communication and motivation tool from the Management to the employees
• Recommended socially responsible initiatives around new plant sites that would aid in uplifting conditions of surrounding rural population

Confidential

Business Analyst

Responsibilities:

• Assisted in the formulation of a dependable Financial model on MS Excel for BOOT projects that was successfully replicated on successive bids
• Identified under-developed sectors in rural and urban India for implementing water projects that also helped in provision of clean drinking water and sanitation facilities
• Prepared project vision, project scope document and test plans along with the project manager and other team members
• Conducted Face-to-face interviews to elicited client requirements
• Assisted in preparing customized Request for Proposals (RFP) that aided sales negotiations
• Used MS Visio to create Use-cases diagrams and MS SharePoint for documentation control
• Networked with high-profile Government and private clients on a regular basis to maintain excellent customer relationships throughout the Project Life Cycle
• Involved in the development of Standard Operating Procedures (SOP) for the BOOT business division
• Worked on creating the Data flow diagrams and Process flow diagrams for corresponding documents using MS Visio
• Co-ordinated information distribution and communication across internal business units to ensure optimal project cost
• Handled negotiations between internal Strategic Business Units to arrive at lowest overall project cost with good profit margins

Environment: MS Access, MS Excel, MS Word, MS PowerPoint, MS Project, MS Visio, and JIVE

Confidential

Business Analyst

Responsibilities:

• Assisted the Project Manager in the development of standard project documentation
• Prepared project plans including identifying deliverables, elaborating on work breakdown structures, identifying activities and estimating the resource requirements for the activities by following Agile Methodology
• Acted as the primary liaison between the Business users and the development team
• Identified, researched, investigated, analyzed, defined and documented business processes
• Conducted user interviews, gathered requirements and analyzed the requirements
• Key participant in data mapping and documentation using MS Visio and SQL Pro interface
• Maintained Requirement clarity and traceability using MS Sharepoint
• Involved in GUI testing to check the GUI aspect of the application
• Collaborated with the Project Managers in the development of monthly status reports and documentation of process flows, policies and procedures
• Conducted JAD sessions with the internal team for requirement gathering
• Assisted in user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Ensured design consistency throughout the site and gave suggestions regarding the structure of the website and relationship between its pages
• Developed Use cases, Activity Diagrams, Sequence Diagrams and Workflow Diagrams to supplement the business requirements.
• Used MS Visio to create Use-cases diagrams and MS SharePoint for documentation control
• Facilitated and coordinated frequently large scale meetings
• Planned and organized multiple meeting with the stakeholders and discussed potential solutions and risks involved
• Mentored developers and assisted in data modeling using Visio.Developed vision documents and implemented procedures like story boards
• Assisted in the preparation of timely and accurate financial reporting information so that important business decisions can be made based on the results
• Assisted in the preparation and support of the complex and detailed quarterly and yearly financial statements and review
• Tested the web portal as part of UAT for bugs, gaps and/defects in design and development
• Involved in the design and development of web interface using Java script for administering and managing users and clients

Environment: SQL, MS-Office, MS Project, MS Access, MS SharePoint, MS Visio, StarUML, Windows XP, Windows NT and HTML

Confidential

Business Analyst

Responsibilities:

• Gathered Business and System Requirements through interviews, surveys, prototyping, developing proof of concepts and observing
• Used Rational Requisite Pro to document and manage requirements
• Created and managed project templates, use case templates, requirement types and traceability matrix
• Worked as an interface between the users and various teams involved in the application development for better understanding of the business and IT processes
• Organized meetings with clients and stake holders groups to determine user requirements and goals
• Utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures
• Created Use cases, Use Case Diagrams, Activity Diagrams and Business Flow Diagrams
• Created Need Analysis Documents of the requirements gathered through JAD and JRP session
• Developed User Requirement Specifications (URS) and Functional Requirement Specifications (FRS) documents
• Managed process prioritization of Claim Processing System to evaluate, identify and define problems and issues that users are trying to solve.
• Knowledge of investments and securities processing
• Actively participated in, group and individual based, problem solving and decision making processes throughout the different phases of Agile.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis
• Collaborated with QA Analyst to track defects and maintain consistency in the builds
• Set up definitions and processes for test phases including Product test, Integration test, System test and User Acceptance Test (UAT)
• Involved in analysis of the technical specifications of the current system and the infrastructure needs performed Gap analysis
• Conducted training sessions and developed training documents to familiarize users with system

Environment: MS SQL server, MS Sharepoint, Windows XP, Agile, MS Power point, MS Access, MS Excel, MS Project, MS Visio, MS Office, and Rational Requisite Pro