Professional Summary

• More than 9 years of experience as a Business, Functional and Systems Analyst in Banking financial services.
• Proficient across various Banking Financial Services verticals Home Loans Mortgage, Consumer / Retail Banking, Commercial Banking, Treasury Payments, Wholesale Business banking, Leasing and Lending, OLB Online Banking
• Worked and exposed to various Industry wide banking products / applications such as Touchpoint / Interact, Harland Clarke Check Order, InfoLease, Rapport, ALS, LPS, Loan Solutions, RightFax, Online Cash Manager OCM , Online Treasury Manager OTM , GASPER.
• Experienced in collecting, understanding, and propagating the business requirements for the project, and translating these into functional specifications and detailed test plans.
• Worked across all the phases of an SDLC Initiation, Planning, Design, Development, Test, Deploy.
• Implemented and adhered to various Industry regulations for banks AML, CRRG, OFAC.
• Experience at preparing user training manuals and conducting user trainings.
• Extensive experience in conducting GAP analysis, SWOT analysis, Data analysis and JAD sessions.
• Worked as an acting Project Manager, handling resources from both, onsite and offshore.
• Proficient in preparing Business and System Use Cases and supporting all the documents with UML Diagrams such as Use Case Diagrams, Class Diagrams, Activity Diagrams, Swim lane diagrams, Sequence Diagrams, Data Flow Diagram, Process Flows Business and System using UML modeling tools such as MS Visio.
• Experience with Data Analysis leveraging SQL.

Technical Skills:

• Operating Systems Windows 8/7/98/2000/XP/NT
• Business Modeling Tools MS Project, MS Access, MS Visio, MS Excel
• Business Applications / Tools
• Introscope, Websphere Application Server, Citrix portal, Bladelogic, Trusteer Rapport, Maximo, Microsoft SharePoint, JMP tool, Fiddler, XML, CRM, IBM Rational, HP quality center, Cognos, SQL, DB comparer

Responsibilities as Business Analyst

• Developed Project plan, Test plan, Traceability Matrix, Event Matrix
• Prepare System Appreciation Documentation SAD , conducting JAD sessions, participate and update DR Disaster Recovery exercise, Quality check.
• Develop Business Requirement Doc, Functional Requirement Doc, System Requirement Doc, Functional Specification Doc and Application Interface Docs.
• Work with Business team to prioritize the Business level requirement - High, Medium or Low.
• Ensure those requirements are Complete, Correct, Unambiguous, Testable and Traceable.
• Collect the Functional and Non Functional requirements from all the impacted systems and collate it in the master document.
• Coordinate and conduct Business Requirements Document Review.
• Prepare test plan for System and Integration Testing. Coordinate with all stakeholders to get the sign-off for all phases of the project.

Professional Experience:

Business System Analyst

This project is to collate the Collection calls and letters onto a new platform, CONFIDENTIAL The purpose of this project is to provide its customers with exceptional service, remain competitive in the marketplace, and adhere to regulatory requirements it must implement effective strategy solutions, centralized letter and correspondence management, and a user-friendly agent desktop. Involves various applications including KO, IM, ST, RM and ALS.

Responsibilities

• Data mining, mapping, analysis recommending the best strategy for data usage
• Conduct and drive meetings for all the required application SMEs, business line implementation partners
• Provide all Functional Specifications for technology team.
• As well as the subject matter expert responsible for writing maps using Gentran or a similar translator, gathering requirements and writing business and technical requirements:
• Work closely with customers and vendors for EDI setup and acceptance testing
• Manage own projects and communicate directly with the clients, technology and internal departments Building Solution Functional Requirements Document used for interfacing applications
• Worked on Agile/Scrum Method for gathering requirements and facilitated user stories workshop.
• Documented user stories and facilitated story point discussions to analyze the level of effort on project specifications. Participated in sprint review meetings and projects with client staff, project managers and developers to automate, upgrade and expand applications that accomplished business operations.

CONFIDENTIAL

Business System Analyst

CONFIDENTIAL is an Advanced Loan System that processes HELOCs, HELOANs other direct / indirect loan products auto loans, RV and boat loans, education loans and provides various data to other downstream applications. It also reports the loan data to credit bureaus this reporting has to be upgraded as per most recent guidelines Credit Reporting Resource Guide received from Consumer Data Industry Association CDIA .

Responsibilities

• Prepare a BRD FSD from Project charter / POS Problem Opportunity Statement document
• Thorough GAP analysis between business needs and existing ALS behavior
• Conduct iterative clarification meetings, and, deduce the appropriate data fields
• Data mapping
• Conducts analysis of organizational needs and goals for the development and implementation of application systems.
• Analyzes, defines and documents requirements for data, workflow, logical processes, interface design, internal and external checks, controls, and outputs.

CONFIDENTIAL

Lead Business Analyst

CONFIDENTIAL platform was needed for a large group of Wholesale Banking Apps to provide the end users with an ease of single credentials to access various services offered by the bank. By integrating the sites into a single landing page Treasury portal , an enriched and uniform client experience was to be achieved. This unified experience of Treasury Portal will improve communication to bank customers and provide a foundation for more successful targeted marketing and cross-sell opportunities.

Responsibilities

• Lead BA working right from the Inception of project taking into assessment, initiation and planning phase
• Functional Consulting for implementing the SSO solution and articulate business cases for Client Registration, User Signup, Role mapping etc.
• Contribute to the project charter project plan
• MS excel and MS DB access exhaustive usage for Data mapping and analysis for bulk records 300,000 client data analysis across different applications
• Define, assess present the solution approach
• Presenting the screen mockups through wireframes, MS PowerPoint HTML
• Interview application vendors and interacting system SMEs
• Requirements Elicitation
• Delve into many Wholesale banking applications OCM, OTM, OCD Online Check Deposit , OFX Online Foreign Exchange

CONFIDENTIAL

Lead Business Analyst- Global Vendor Finance Leasing

CONFIDENTIAL : Migrating to a new printing Vendor for Invoices change the transmission of data from Flat file format to XML file format. AIX Upgrade: Upgrade the Operating System of Info Lease machines get remediation done for all the dependent tools programs being used with previous version of OS. Document Streamline Admin processes: Interview coordinate all the teams involved in granting/revoking/editing application accesses, new processes involved, access reviews performed by Security / Application Managers, Audit requirements Change Management.

Responsibilities

• Vendor Interaction and business need communication
• Prepare BRD, Review HLD-LLD
• Project planning, Test plan
• Unit Integration Testing

CONFIDENTIAL

Business System Analyst System Owner- Interact / Touch point

Touch point / Interact is a front end application used by banking center users to service CONFIDENTIAL customers for various services including opening new account, service customer profile, maintain existing account, enroll in new services, provide. It has a variety of banking products like CDs, IRAs, Loans and LOC, Credit Cards, Checking and Savings accounts, Investment accounts, Safe Deposit Box etc. The users of this application are contact center representatives, bank branch managers, sellers and teller representatives. The customers serviced through this application are individuals small businesses.

Responsibilities

• Defect tracking through Maximo, Defect analysis through Fiddler
• Root cause analysis through Introscope, Sitescope, CHS monitor in-house tool to analyze web server performance
• Business impact analysis and communication
• Prepare FRDs, data mapping, Seek business approvals based on issue analysis priority, severity

CONFIDENTIAL

System Analyst- HL IT

HL IT Home Loans and Insurance Technology has a business flow that involves mortgage products loans and lines initiation sales , processing, fulfillment and servicing. These stages of loan are handled by various applications, of which I have handled LS LoanSolutions, sales , FPT Fulfillment Productivity Tool , Rightfax, CRE-Intranet, FARE, Filenet.

Responsibilities

• Analyze and report the unprocessed loans, weekly reporting
• Complete understanding of all interacting applications, to be able to gauge the impact of code change in one application over another
• Lead the team for all high priority issue resolution and high severity issue prevention
• Production issue calls, triaging ticket handling
• Deployment testing, Disaster Recovery exercise
• Contingency planning, Network traffic monitoring and rerouting using Bladelogic servers, Websphere

CONFIDENTIAL

System Analyst- HL IT

It is an intranet site used by bank associates to learn update information about the Home Loan Insurance Technology, laws and available products

CONFIDENTIAL

System Analyst-GASPER

CONFIDENTIAL is an application made by the bank. This application was made for the bank associates to keep a track of all the CONFIDENTIAL . This application thus, had a very high visibility and affected the end user.

CONFIDENTIAL

System Analyst- Legal Tracking System

LTS is an application designed and coded by Infosys to meet the client requirements of legal proceedings. This application is uniquely designed to have healthy interaction between the bank and court.

Responsibilities

• Developed an entire module for maintenance of Deceased accounts
• Tested the working of Deceased account, Reports, Letters, Invoices, Subpoena and Attachments

CONFIDENTIAL

This was one of the biggest research projects among all its contemporaries. A detailed study of the requirement of semiconductor products in the entire nation across all the industry segments viz. Appliances, Electronics, Automobiles, and Telecommunications.

Responsibilities

• Make Secondary research through internet, NIC, EMEA, News papers, company reports and business magazines
• Primary research through cold / warm calling
• Personal and telephonic interviews consumers / suppliers / competitor
• Compile the entire data to make a sensible report using MS Excel, MS Power point and deduce information to be presented to the client