OBJECTIVE:

To work in a fast paced, dynamic environment as a business system analyst, that would enable me to utilize my inter-personal skills and strong ethic to enhance company's quality goals.

PROFESSIONAL SUMMARY:

• 10 years of business / system analysis experience with domain knowledge of healthcare, financial and real estate industries
• Proficient in gathering requirements and developing Business and Functional Requirement Documents BRD and FRD .
• Experienced in facilitating Joint and Rapid Application Development JAD and RAD Sessions, workshops and requirement elicitation sessions. Organizing project meetings, reviews, walkthroughs, and customer interviews.
• Experienced with all the phases of SDLC throughout the project life cycle in Rational Unified Process RUP environment and the creation of artifacts and management of various roles specified by RUP.
• Experience with Waterfall Agile methodologies, Responsive Web Design, Mobile Applications development, Change Management, Web Content Management, Release Management
• Extensive knowledge of the HIPAA 4010/5010 implementation guidelines, ICD-9 and ICD-10 code sets.
• Knowledge of HIPAA compliance, HIPAA Insurance Regulations and Claims Processing in EDI X12 transaction sets, including 276/277 claim status , 835 payment/remittance advice / explanation of benefits and 837 health care claims .
• Good experience in documenting existing process, analyzing business requirements, working with requirements traceability matrix and re-engineering business processes.
• Proficient in creating Use Case diagrams, Class diagrams, State Transition Diagrams and Activity Diagrams using UML methodology in MS Visio.
• Knowledge of Project management skills such as time estimation, task identification, risk analysis and scope management and resource management.
• Ability to act as a liaison with different stakeholders of the project as well as business analysts, quality assurance team, technical writing team.
• Outstanding communication skills and the ability to work effectively with technical teammates in order to translate business requirements into an effective technical solution and serve as an effective communication channels between the key IT and business contacts.
• Involved in maintaining Traceability Matrix and performing GAP analysis
• Experience in performing end-to-end User Acceptance Testing UAT .
• Extensive experience on MS Office Suite, Visio Google docs.
• Good understanding of Finance Health Insurance products.

TECHNICAL SKILLS:

• Operating system: Windows 2000/XP/7
• Languages: SQL, HTML, CSS
• Project/Business Process Management Tools: Rally Agile , HP Project Portfolio Management
• Requirement Management Tools: IBM Rational Requisite Pro, Quick base
• Methodologies: Agile, Waterfall, RUP
• Bug Reporting Tools: HP Quality Center 10.0
• Browser: Internet explorer, Firefox, Google Chrome and Safari
• Modeling Designing Tool: MS Visio
• RDBMS Databases: MS SQL Server 2005/2000, Oracle 10g
• Miscellaneous: MS Office project Visio, Adobe Photoshop, Autocad Revit, Google Sketchup

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Project: Physician Finder Find a Doctor is a website that integrates technology into care delivery, with the goals of increasing operational efficiency and improving satisfaction for members by providing an ability to find their physicians easily. It also provides members a convenient single point of access to health information, online tools and services in the context of their physician's home page.

Environment: iOS, Android, MS SQL Server 2005, HPQC 10.0, Rally, MS Office Suite

Responsibilities:

• Gather requirements from business owners, do system analysis create business and functional requirement documents /user stories in Rally for the Change Request/Enhancements. Created around 20 BRD/FSD 110 User stories so far. Currently working on Responsive Web Design/ Mobile Web for Find a Doctor.
• Analyze SQL Server databases, Query database to extract a set of data for the required condition to support analysis and manipulate using excel to arrive at a conclusion
• Work with user-experience leads in the development of interactive design deliverables i.e., prototyping, visual design
• Analyze the website accessibility, usability impacts and performance needs for every business requirement
• Host weekly change request enhancement meeting with business.
• Conduct bi-weekly iteration planning meeting with the team.
• Maintain requirements status update log
• Give requirement document walkthroughs to developers during story time.
• Ensure all changes in requirements are documented communicated to required folks
• Create process flow diagrams, use cases, test cases, defect log in HP Quality Center provided testing support in QA, staging production
• Contribute in defining timelines and project plans monitored estimates, feasibility, effort, time and compatibility
• Suggested implemented processes within the project
• Create Release Notes for every production release.
• Organized JAD/JAR Sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Identified end to end requirements for all systems and business units that may be impacted by the project.
• Established and maintained traceability matrix until business requirements were signed off.
• Using MS-Visio analyzed business requirements and process through Use Cases, Class, Sequence, and Activity diagrams, and adapted UML standards to define modularized Data Process Models.
• Ensured Use-Cases were consistent and covered all aspects of the Requirements document.
• Developed a Business Acceptance testing strategy and plan.
• Created test files and analyzed test results using MS-Excel.
• Owned issues resolution and worked as a liaison between Business and IT for clarification of the project business requirements and change controls.
• Involved in project status meetings, QA review meeting, and System Test meeting.
• Coordinated and facilitated the execution of User Acceptance testing.

Confidential

Business Analyst

Project: The Claim Enhancement Project re-architected the claims processing system to support and enable component-based, service driven architecture, shifted common functionality to the national claim processing system, and enabled the retirement of the existing legacy system. The project also involved enhancing the system to implement HIPAA 5010 changes and to make the system ICD-10 compliant.

Environment: Windows 7, HP QualityCenter, MS Office / Visio / Access / SharePoint, XML, Mainframe

Responsibilities:

Worked on day-to-day claim processing and wrote the change summary for claim processing errors.

• Gathered requirements for HIPAA 4010 to 5010 conversion.
• Performed analysis, mapping, implementation, and testing for HIPAA 4010 to 5010 conversion.
• Identified policies and procedures impacted by the ICD-10 implementation.
• Conducted Joint Requirement Gathering Session to capture ICD-9 to ICD-10 Code conversion rules.
• Created project requirement document and change summary document to replace ICD-9 with ICD-10 code sets.
• Conducted GAP Analysis of AS IS and TO BE business processes.
• Developed Data Flow, Work Flow and Process Flow in MS Visio.
• Assisted with data analysis by generating reports in MS Access.
• Conducted validation sessions / walkthroughs with technical and business SME to identify and resolve open issues in the existing design document for technical logic additions / changes based on the dynamics of desired business flow.
• Worked closely with senior management, business and technical SME to facilitate impact analysis, business process and technical design decisions and created baseline documentation on the same.
• Created test cases for components and identified the test data needed to execute the test cases.

Confidential

Business Analyst,

Project: Interactive Voice Response IVR Call centers today already use IVR based technology, for automated responses between client and customer. Some of financial/banking systems prefer storing such voice responses for future references, and also storing voice conversation interaction between human client and customer. MASC compression technology facilitates excellent compression, enabling archiving of voice files, and also excellent speech recognition capabilities for IVR. The project involved the integration of MASC technology into call center based IVR systems.

Environment: Windows XP, MS Office, MS Project, Visio, Requisite Pro, MS SQLserver

Responsibilities:

• Facilitated process movement to standards and procedures that involved implementation of MASC codec for IVR systems.
• The process involved in gathering information from the stake holders about their existing IVR based system, and then implementing the compression speech technology to enhance storage and quality of speech.
• Analyzed trends and design phases in the industry and applied the knowledge gained to creating comparisons, and tradeoff summaries.
• Created Business process Workflow Diagrams.
• Held several JAD and JAR sessions to facilitate interaction with Business Users.
• Modeled the detail design of the system using Use case diagrams.
• Provided Business Requirement Documentation BRD for the customers after thorough market and technology research and by analyzing current market trends.
• Conducted GAP Analysis between the legacy reports and the New Built report to incorporate all the necessary information in the new report.
• Facilitated collection of requirements from system users using Rational Requisite Pro.
• Used Iterative Software Process for the development of the Reports.
• Involved in Configuration Management and Requirement management.
• Created a Traceability Matrix to maintain the Traceability of the requirements.
• Used MS Project Gantt charts create the different modules of the project.
• Stored stake holder conversations in detail using ACT 5.0
• Performed regression and user acceptance testing during various stages of the development
• Held weekly meetings with developers and QA/testers to ensure project deadlines were being met.
• Provided weekly, monthly and quarterly reports to supervisors on the progress being made on the project.

Confidential

Business Analyst,

Project: The project involved building on-line mortgage processing system where customers can check their application status, view existing mortgage application, refinance or work on home equity account. Several mortgage tools and calculators were also developed.

Environment: Windows XP, MS Office, MS Project, MS Visio, Requisite Pro, MS SQLserver, UML

Responsibilities:

• Participated in the research and development of business opportunities and ideas within the scope of the project.
• Conducted interviews with key business users to collect requirements and business process information.
• Performed extensive requirement analysis including data analysis and GAP analysis.
• Developed business requirement specification documents as well as high level project plan.
• Designed and developed project document templates based on Agile methodology.
• Created Use case Models using Rational Rose to indicate Actors and Use cases in various Business Processes.
• Set up definitions and process for test phases including product test, integration test, system test and User Acceptance Test UAT .
• Worked on the impact of changing requirements on the mainframe application during change management procedure.
• Analyzed operational procedures and methods to recommend changes for improvement, with an emphasis on automation and efficiency.
• Prepared project reports for management, assisted project managers in the development of weekly and monthly status reports, documented process flows, policies and procedures.
• Created Traceability Matrix to reflect how the Business Requirements, at a high level, will be satisfied throughout the lifecycles Requirements, Design, Build and Testing of the project.
• Understood core processes of the department to provide input on reverse engineering and to develop new blueprints for the process flow
• Closely worked with development team to make sure whether the software application fits within the architecture and has the required behavior
• Overseen change control to ensure that all system revisions, upgrades, and enhancements are thoroughly tested and documented to ensure business as usual.
• Translated insurance analysts and surveyors requirements into functional specifications for the development of insurance online system managed changes to those specifications.

Confidential

Project Coordinator/ Assistant PM

KPL Architecture business Division provides architectural design services for commercial, residential, industrial, community, interiors and landscaping infrastructure. KPL also provides clients a single point contact to all services, further adding interdisciplinary coordination between consultants.

Environment: AutoCAD, AutoCAD REVIT, Google Sketch-up, 3D MAX, MS VISIO, Photoshop, MS office Suite, MS Project, etc.

Responsibilities included but not limited to

• Job duties included initial client contact, program development, proposal writing, and QA and CA phase services. Responsible for construction administration, site meetings, progress reports, change order request review, application for payment review, product and equipment submittal and shop drawing review, and construction close out. Consulting services. Meet with stakeholders to understand their business needs and ultimately their business requirements
• Detailed role included to translate the business requirements into business requirement document that delivery teams such as architects and designers can interpret.
• Initiate and run meetings as part of requirements gathering activities
• Document the requirements in an objective, clear and meaningful format
• Raise any risks that may impact the requirements on a project
• Facilitate the requirements review and approval process
• Clarify any requirements to designers and Quality assurance team assigned to the project
• Establish a requirements traceability approach and matrix to be utilized by the project
• Manage any requirements change requests from a requirements point of view
• Contribute to the project management plan in terms of requirements approach, risks, constraints, assumptions and planning.
• Provide delivery time based estimates to the project management team for requirements deliverables