SUMMARY

• Business Analyst professional with 6 years of expertise in Information Technology specializing in various technologies, product development and project management. Within most of the previous roles was responsible for enhancements to various systems and web portal upgrades to increase efficiency.
• Highly experienced in working with the development as well as the business side to create complete technical and functional specifications.
• In - depth knowledge and practical experience of using Waterfall, Agile, Scrums, Rational Unified Process, Business Process Reengineering, Unified Modeling Language, System Requirements Specification and Functional Requirements Specification, Rapid Application Development, and MS Visio.
• Highly qualified in changing the needs of Business Users and Stakeholders to the Functional/Technical Requirements.
• Served as a critical resource and liaised between Subject Matter Experts and Technologists throughout the project life cycle.
• Excellent conceptual and technical skills to create Business Requirements Document, Functional Specifications Document, Process Flow Diagram, and Detailed Design Document.
• Experience conducting JAD (Joint Application Development) sessions with Stakeholders and Business Partners to resolve issues.
• Conducted Scope Analysis, Stakeholder Analysis, Gap Analysis, and Traceability Matrix and used Visio for Business Process Modeling adopting UML standards.
• Proficient in design and execution of Test Strategy, Test Plan, Test Scenarios, and Test Cases based on the requirements for the applications.
• Knowledge of IT Service Management (ITSM) based on ITIL best practices.
• Experienced in creating Business Process Procedure Documents and providing system training to business and end-users.
• Solid project execution track record with good leadership, strong communication, and analytical skills.
• Prioritized work requests from project team.
• Worked with the project team to determine appropriate Test/Deployment Plans, and supported the product launch.
• Coordinated with Analysts, Managers, Developers and Testers for complex projects during the SDLC.
• Performed a Change Management Role when the new requirements were proposed performing Impact Analysis.
• Interacted with QA team for Unit/Integration/System Testing.

TECHNICAL SKILLS

• CMM
• ISO
• Six Sigma
• RUP
• UML
• Agile
• Waterfall
• MS Project
• MS SharePoint
• Documentum
• MS Office (Word
• Excel
• PowerPoint
• Project
• Outlook
• Access)
• Rational SoDA
• Rational Requisite Pro
• Test Director
• HP Quality Center
• MS Visio
• Rational Rose
• PVCS
• Rational Clear Case
• Oracle 9i
• IBM DB2
• MySQL

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, Chicago, IL

Responsibilities:

• Assisted Project Manager and Senior Management with Project Plans, Timeline and Workforce.
• Interacted with user groups to derive the Business and Functional Requirement Documents.
• Coordinated in Sprint Planning to identify and monitor the activities performed in each iterative.
• Conducted GAP Analysis and Impact Analysis to define the changes of the project.
• Participated in Front Office Analytics and Pricing, including Asset Classes valuation against Bloomberg (future/forward, options, FX options, Eurodollar/interest rate future, CFD, warrants, etc.) using Black Sholes Model and cash flow discount model.
• Constructed yield curves (Libor, Swap Rates) and volatility surfaces to serve as basis for valuation.
• Calculated intrinsic value and time value, and Greeks (delta, gamma, vega, theta).
• Set up securities (T-Bonds, IR Futures, Eurodollar and Futures, IRS, CDS, Commodity Futures and Options, etc.) in Front Arena for trading.
• Analyzed Bloomberg data and streamline of loading Security Master, time series data and prices from Bloomberg and Reuters.
• Worked with FAs to retrieve and set up benchmarks like BEY, EAR, Expected Return, Market Risk, Sharpe Ratio, NPV and IRR, etc.
• Assisted in defining business process flows for Street-to-Fund Reconciliation and Hedge Fund-to-PB Reconciliation.
• Worked with accountants to write specification on NAV, local/base MV, P/L, Cr/Dr, etc. to prepare performance reports, trial balances and financial statements.
• Created Test Plans and Test Cases and coordinated team effort on Functional Testing, Migration Testing, Performance Testing, Regression Testing.
• Coordinated with Identifying defects and gaps in the core products, managing bugs and assisted development of enhancements to meet business requirements in JIRA Platform.
• Defined testing methods and created/executed test, assisted with end-to-end UAT.

Environment: Agile, UML, Rational Requisite Pro, Enterprise Architect, MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Project 2010, Seapine, MS Visio, Rational Rose, .Net, SAP, SQL Server, JIRA.

Business Systems Analyst

Confidential, Niles, IL

Responsibilities:

• Interacted with client and product team to gather and define Business and Functional Requirements.
• Worked on web-based virtual payment, card payment, and mobile payment application systems.
• Analyzed complex system problems with ease, Conducted GAP Analysis to offer alternative business solutions for new system development and enhancements for production issues.
• Verified EFT (Electronic Funds Transfer) reports and escalated to support team in case of any discrepancies in EFTS's.
• Worked in integrating the Confidential system with (VeriFone) Payware mobile processing system.
• Gathered requirements for GTVT Payment System (Global Transport Virtual Terminal) enhancement.
• Performed analysis on billing and charge types for the merchants as per the sales request on MAS (Merchant Accounting System).
• Analyzed and provided various Retailer activity reports for Chain merchants to the relationship managers.
• Analyzed and solved problems for all incoming inquiries within the allotted department SLA’s, educated IT team members to eliminate reoccurrences.
• Collaborated with development team to design new enhanced system functionality and communicated business and functional specifications to the team and other stakeholders.
• Facilitated meetings and led discussions regarding business process review and functional specification reviews, Joint Application Design (JAD) sessions, etc.
• Extracted, analyzed and understood the Business Requirements, Gap Analysis between goals and existing business processes.
• Worked as a project lead for small projects and took the project through the entire SDLC by ensuring any deviations from the base-lined functional requirements in order the deliverables met the business needs.
• Generated all the Out of Balance reports for the chain merchants and provided the transaction details to merchant accounting department.
• Coordinated with relevant departments to mitigate revenue leakage/impact to merchant and Confidential .
• Strived for error free processing of all financial adjustments using MAS, as well as followed all company procedures and guidelines.
• Retrieved the Chargeback and Network reject reports from MAS (Merchant Accounting System) and discussed the root cause with the business team.
• Planned, documented, executed and supported the User Acceptance Testing efforts relative to all projects by collaborating with the business.
• Assisted in defining project plans, including scoping, scheduling and implementation.
• Shared knowledge/experience with IT staff in order to promote a team environment.
• Prepared the business flow models for better understanding of requirements for technical team.

Environment: MS Office Suite, MS Visio, UML, Rational Requisite Pro, Windows 2000/NT, Test Director, MySQL, Oracle, Agile.

Business Analyst

Confidential, Indianapolis, IN

Responsibilities:

• Conducted one-on-one meetings with the project SMEs to gather the requirements. Facilitated sessions with users and documented their changes in requests.
• Facilitated business requirements gathering sessions with the business, and overlooked the creation of Use Cases, Activity Diagrams, and Functional Specifications using Visio.
• Created Use Cases and Business Requirement Documents after accessing the status and scope of the project and understanding the business processes.
• Performed Feasibility Study and Risk Analysis to identify the critical requirements from the user’s perspective.
• Performed Requirement Traceability Matrix to map the requirements with the Test Cases and performed Gap Analysis.
• Understood and articulated Business Requirements from user interviews and then converted requirements into system requirements.
• Interacted with business heads to finalize the product backlog for the Guidewire application.
• Designed and developed Business Flow Diagrams, Activity Diagrams, Sequence Diagrams, Object Oriented Models using MS Visio.
• Conducted JAD sessions with end user community ensuring that the software addressed all business needs.
• Clarified client requirements, business needs and project objectives via feedback sessions and client meetings in collaboration with all stakeholders.
• Critically evaluated the information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details along with the ability to use the details to gain an understanding of the end-to-end solution.
• Involved in Feasibility, GAP and Risk Analysis to identify the business critical and high-risk areas of the application.
• Fostered software initiatives through the full product lifecycle: from the initial concept through design, development, QA, release and support.
• Facilitated in the design process to plan intuitive workflows, created detailed GUI wireframes and mockups and designed process models, specifications, diagrams, and charts to provide direction to developers.
• Worked in a team environment to finalize Use Cases to develop functional and detailed design specifications of the application.
• Developed the test lab environment and assisted in conducting research on software and hardware products to improvise the testing scope.
• Collaborated with the QA team in reviewing and validating Test Plans and Test Cases, ensuring that the final application catered to the user requirements.
• Performed requirement walkthroughs with the development and QA teams with the aim to develop Testing Strategies and Test Plans such that Test Cases reflect user needs.
• Provided project manager with regular status updates assisting the overall project management initiative.

Environment: Scrum, UML, HP Quality Centre, Win Runner, Rational Clear Quest, GuideWire, Windows, MS Office Suite, XML, TOAD, Ultra Edit, Rational Rose, Rally, TFS, JIRA.

Business Analyst

Confidential

Responsibilities:

• Interacted with executives and development team to liaison the Business Requirements to ensure that the proposed upgraded application complies with the Business Requirements.
• Managed workload, schedules and coordinated status review meetings with Project Managers, Business Managers, and Team Members.
• Documented Software Requirements Specification (SRS) and documented product design utilizing Rational Rose and the UML.
• Responsible for designing, developing, maintaining, and analyzing project schedules using MS Project.
• Produced various artifacts to include Use Case Specifications, Software Requirements Specifications, Screen Mock-Ups, Use-Case Diagrams, State Diagrams, and Activity Diagrams as per SDLC Methodology.
• Conducted JAD sessions with Stakeholders throughout the SDLC.
• Created and managed project plans and revised as required to meet changing needs and requirements.
• Ensured project documents are complete, current, and stored appropriately.
• Involved in defining project scope and planning activities with cross-functional team members.
• Organized meetings with the development teams to elicit Use Cases and documented them.
• Designed and implemented basic SQL queries for QA testing team to better assist them.
• Jointly responsible for monitoring the progress of the development and QA team.
• Analyzed the security implementation of the application with respect to users’ perspective.
• Performed UI Design and Analysis involved in GUI Interfacing and Prototyping, System Integration Testing and created Test Cases and Test Scripts.

Environment: UML, Rational Rose, Rational Requisite Pro, SQL, Rational Clear Case, Rational Clear Quest, MS Visio, MS Project.

Business Analyst

Confidential

Responsibilities:

• Worked with the core team to design business requirement collection approach based on the project scope and SDLC Methodology.
• Designed and developed Project document templates based on SDLC Methodology.
• Worked closely with Business Owners and Stakeholders to outline Business Requirements.
• Worked with System Analyst and IS Teams to understand the flow of data.
• Reviewed the data model and reporting requirements for Cognos Reports with the Data Warehouse/ETL and Reporting team.
• Reviewed and analyzed data from various sources.
• Involved in Business Intelligence reports development efforts by working closely with Microstrategy, Teradata, and ETL teams.
• Facilitated risk management workshops, recording risk and assigning risk for mitigation. Researched and resolved system issues and performed application testing as necessary. Produced metrics reports from data derived from database as necessary for the project.
• Identified gaps and performed Gap Analysis with respect to CMS requirements.
• Responsible for managing the requirements documentation for the ATG Merchandising module of the client.
• Participated in developing Source to Target mappings using ETL process into new Oracle database system.
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Performed test automation by QTP, evaluation of the test results to determine compliance with test plans and established business processes.
• Involved in maintaining and cleaning up of the regression Test Case database, i.e., identifying the redundant or irrelevant Test Cases and deleting them from the database so that the software certification process was expedited.
• Reviewed requirements and understood technical recommendations and constraints, and developed comprehensive and accurate functional specifications, Data Mapping and process flows.

Environment: Windows XP, Business Objects, Framework, Casewise Corporate Modeller, SQL, PL/SQL, DB2, SAS Database, RUP, UAT, GAD, MS Visio, MS Office, SQL Server, Windows 2003.