SUMMARY

• 5+ years of IT experience as a Business Analyst with 3+ years of experience as a Salesforce.com Business Analyst/Administrator and Scrum Master. Possess extensive knowledge and experience across the project life - cycle in Software Development Life Cycle (SDLC) and the Software Test Life Cycle (STLC).
• A dynamic professional with skills in the field of Information Technology, Business Analysis and Software Quality Assurance.
• Proficient in all phases of Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis, functional design, implementation and enhancement of projects in SalesForce.com
• Experienced in maintaining and enhancing data integrity through effective Design, Maintenance and Security using Salesforce.com application.
• Lean Six Sigma Black Belt with a focus on strategic planning to improve areas of greatest concern and deliver results through successful implementation.
• Proficient in leveraging resources and leadership to implement best in class results.
• Proficient and excellent knowledge in administrative and development related tasks like creating Profiles, Roles, Users, Tasks and designing various Validation Rules, Custom Objects and Fields, Page Layouts, Reports, customized Dashboard for detailed analysis, Automated Email Generation, Field updates for Workflows and Approval Processes, sharing rules for business and Escalation Rules for better Customer Service and business improvement.
• Well versed with CRM processes like Account Management, Case Management, Contact Management, Campaign Management, Lead Management and other processes.
• Efficient at data migration techniques using Data Import Wizard, Mass Delete, Data Export Wizard and Apex Data Loader using CSV templates.
• Expertise in Salesforce Data Validation, Sales, Marketing, Customer Services and Support Admin.
• Strong experience in delivering QLIKVIEW business intelligence tool within the company.
• With experience on various types of projects such as Enhancement to existing systems, New Business ventures and Organization Re-structuring projects.
• Proficient in requirement gathering using different elicitation techniques including JAD and creating Business Requirements Documents, Functional Requirement Documents, System Requirement Specifications, and Non-Functional Requirement Documents.
• Creating Work Breakdown Structure (WBS) diagrams, Network Diagrams, Requirements Traceability Matrix, and ERD, identifying Milestones, Task Dependencies and Critical Paths using Gantt Charts.
• Demonstrated ability to work actively in different phases of SDLC with multiple teams, coordinating among individuals in the work unit and assisting teams resolve conflict constructively.
• Excellent team building skills, problem solving skills, documentation and support with deep hands-on experience in managing and coordinating several projects successfully.
• Expertise in UML Modeling such as Use Cases, Activity diagrams, sequence diagrams, class diagrams, Data flow diagrams, and Entity Relationship diagrams.
• Implemented different SDLC methodologies including Waterfall, RUP and Agile; proficient in SCRUM framework, artifacts, SPRINT planning and review.
• Proficient in conducting GAP analysis using AS-IS and TO-BE business, Impact analysis, Risk analysis, organizing and elicitation of JAD sessions.
• Hands on experience in working with Testing teams to perform User Acceptance Testing (UAT), creating and executing UAT test cases, developing test data and test plans.
• Extensive experience in facilitating user group meetings and gathering system requirements for web application development using Quality Center and SharePoint.
• Optimum use of documentation to avoid any form of miscommunication or misinterpretation during the entire software development.
• Strong knowledge of Project management skills such as time estimation, task identification, and scope management.

TECHNICAL SKILLS

Documentation Tools: UML, MS Office, MS Visio

SDLC Methodologies: Waterfall, Iterative, Rational Unified Process, Spiral, Agile, Scrum

CRM Application: Salesforce.com Reports, Dashboards, Visualforce pages, Import Wizard

Modeling Tools: UML, MS Visio, Power Designer, Enterprise Architect

Reporting Tools: QLIKVIEW, Crystal Reports, MS Office Suite

QA Tools: Quality Center, Test Director, Rational REQUISITEPRO

Quality/ Statistical Tools: Six Sigma, SPSS

Databases: MS SQL Server, Oracle, DB2, MS Access on Windows XP / 2000

Automation Tools: MS Visio, Rational Rose, Rational CLEARCASE, Rational REQUISITEPRO

Microsoft Tools: MS Office Suite, MS SharePoint, and MS Project.

PROFESSIONAL EXPERIENCE

Confidential, Sandy, UT

Business Analyst

Responsibilities:

• Write thorough Functional Specifications document and use cases.
• Design Survey Questionnaire, conduct an online survey and analyze the Survey Results to understand customer requirements.
• Coordinate with onshore and offshore teams to gather requirements
• Work with Salesforce team to integrate QLIKVIEW with Salesforce system with iframe.
• Research Online Forums, e-Learning Communities and the market trend for e-learning software products.
• Understanding and leveraging SFDC CRM processes for help with pre-sale activities.
• Business processes streamlining and processes re-engineering.
• Worked on various salesforce.com objects like Accounts, Contacts, Leads and Opportunities.
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Provided support for ongoing salesforce.com maintenance and other administration services including periodic data cleansing, workflow and approvals.
• Complete overhaul of online e-Learning Community to support and provide a platform for customers to share ideas and indirectly drive sales, repeat sales and create product awareness.
• Technology research and Technology recommendation to the development team.
• Perform User Acceptance Test (UAT) before the product went into beta release and provide inputs to development team to correct the bugs found.
• Create frequently asked questions for the convenience of the Customers.
• Help benchmark and come up with new marketing strategies, generate new ideas for product enrichment for Pearson Knowledge products.
• Communicate with offshore development team.

Environment: IBM WebSphere, Oracle 9i, PL/SQL, IBM Business Process Modeler, UML, MS Visio, MS Project, Adobe Acrobat, JavaScript.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Assisting the business team in Business Case Modelling
• Interacted with various business groups to gather information and worked on the BRD
• Use Case Modelling using Rational Unified Process (RUP) for preparing Functional Requirements documents.
• Assisting IT Functional managers in Data Modelling using Entity Relationship Diagrams (ERD)
• Building good Configuration Management practices like an automated nightly regression build using Quick Test Pro
• Devised and executed test plans and test cases covering aspects of product functionality
• Assisted client in developing content and training materials; recommended enhancements and identified new business requirements
• Was involved in user acceptance testing
• Involved in bug tracking and resolution

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Supported plant facilities and equipment maintenance to produce quality products in an efficient and profitable manner; supported the operation in ways to help reduce overall costs;
• Oversees and assists in the establishment, analysis, and submission of yearly departmental budgets
• Created and adheres to a work order planning and scheduling process; Ensure service calls and machinery repairs are completed in a timely manner
• Continually involved in reduction of equipment downtime and increase availability through the establishment of a preventive/predictive maintenance program (including failure analysis) designed, directed, monitored and continually improved.
• Managed plant level capital projects in conjunction with Project Managers.
• Champions and drives relentless reduction of breakdown losses through Breakdown Analysis and other appropriate Focused Improvement Tools.
• Documented, edited, proofread various reports required during the software development and prepared the presentations during the various design reviews with the Assessors.
• Led a packaging team of inter-company department members to increase throughput by 11%. Championed the institution of robotics which resulted in 20% labor reduction. Continuously create, manage, and train personnel on Standard Work and Standard Operating Procedures. Utilize statistical process control to manage quality and ensure consistency. Promoted Behavioral Based Safety Program resulting in Total Recordable Case Rate of less than 3%.

Environment: Rational Suite(Rational Rose, Rational Requisite Pro, Rational Clear Quest, Rational Clear Case), Rational Unified Process (RUP), MARKIT data, MS Visio, SSIS, SQL server, Microsoft Office suite, Bloomberg, Reuters.

Confidential

Jr. Business Analyst

Responsibilities:

• Provide proactive relationship management with the ability to recognize current and future client’s needs.
• Serve as the single point of contact for servicing client.
• Understand critical business drivers to conceptualize, plan and implement appropriate strategies and solutions
• Correspond with international counterparts to discuss, resolve and create solutions for client problems and achieve optimum levels of customer satisfaction.
• Review work processes on regular basis to identify opportunities to integrate with business strategy of clients.
• On a daily basis review the process and the performance of the Team.
• Collate MIS for dashboards for reviews with executive management.
• Conducted UAT’s and Migrated the second phase of 2 existing applications, built training modules and successfully rolled out the new software