SUMMARY

• Over 7 years of Business Analysis experience with in - depth knowledge of business processes in health care, insurance and financial domains.
• Expertise in the areas of Process Analysis, Requirement Gathering, Design, Quality Assurance Testing and User Acceptance Testing (UAT)
• Extensive experience in authoring Business Requirement Documents (BRD), System Requirement Specification Documents (SRS), Business Process Flows and Functional Requirement Specifications.
• Experience with process modeling using UML Flow Charts, Context Diagrams, Sequence Diagrams, Activity Diagrams, and Use Cases and involved in maintaining Test Matrix and Traceability Matrix.
• Excellent knowledge and experience in Software Development Life Cycle (SDLC) methodologies like Waterfall, Incremental, Agile (Scrum, RUP), and Rapid Application Development (RAD).
• Proficient in conducting Joint Application Development (JAD) and white board sessions with Business users and Tech Leads to obtain domain level information of the project.
• Expertise in Competitive Analysis, Data Analysis, Gap Analysis and understanding of ROI Analysis, P&L Analysis, SWOT Analysis, Impact Analysis and Cost-Benefit Analysis.
• Knowledge of MS Project: Creating Project, Budgeting, Allocation of Resources and Work Breakdown Structure (WBS).
• Extensive experience in data mapping, data modeling, data analysis artifacts and documentations.
• Experience in RDBMS environment such as Oracle, MS SQL Server and MS Access and the related query tools such as SQL*Plus and SQL Server Management Studio.
• Proficient in writing/analyzing SQL scripts for report validation and data analysis.

TECHNICAL SKILLS

Operating system: Windows 98/XP/Vista/2003/7

Databases: MS- Access, MS SQL, Oracle, Teradata, DB2

Methodologies: Scrum, Rational Unified Process (RUP), Waterfall, Rapid ApplicationDevelopment (RAD), Joint Application Development (JAD)

UML Diagram Behavior Diagram: Use case, Structured Diagram, DFD, ERD

Business Modeling Tools: Microsoft Visio, Rational Suite, ERWIN

Testing Tools: Win Runner, Load Runner, Test Director, Rational Enterprise Suite.

Web Technologies: MS FrontPage, XML, HTML, DHTML, ASP.Net

Reporting Tools: Business Objects, Crystal Reports

Other Tools: MS Project, MS Office, MS Access, Open office, Rational Rose, Rational ClearCase, ClearQuest and RequisitePro

PROFESSIONAL EXPERIENCE

Confidential, Dallas Texas

Sr.Business Analyst

Responsibilities:

• Gather requirements from various insurance companies to develop a system to check for the outstanding balance from various accounts using highly efficient Agile Methodology of software development.
• Liaison between the Business needs (business users and sponsor) and the Technical solutions (development and testing staff), ensuring technical solutions satisfied business requirements.
• Web Page Mock-Ups using MS Visio and thus defining the Business Process Model and Data Process Model
• Ensure that the claims processing is strictly under the HIPPA compliance regulatory document to safe guard patient information.
• Author Business and Functional requirements with supporting diagram, use cases, traceability matrices, and training manuals for Provider Portal web-based application
• Create User Stories in Mingle
• Develop training material and train the users on newly developed application.
• Analyze and write technical documentation for root cause analysis on customer support issues.
• Part of the team assisting in documentation involved in this project such as proposal, evaluation criteria, proposal approval, design document, project plan, project scheduling, project report, release document.
• Prepare and present monthly collection reports.
• Develop and implement plans to bring down the Accounts Receivables aging days.
• Create and analyze numerous clients’ reports for various financial requirements.

Environment: Agile-SCRUM, UML Use Cases, MS-Project 2000, MS-Visio, SQL Server, XML, Use Case Documentation, Mingle.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Prepared High Level Logical Data Models and BRD’s (Business Requirement Document) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Developed and maintained sales reporting using MS Excel queries, SQL, Teradata, and MS Access.
• Interacted closely with End users from Underwriting & Claims teams and SMEs to understand and gather the business needs and requirements.
• Worked in Business Process Management (BPM) and gathered client requirements.
• Prepared business requirements document (BRD), systems requirements specification (SRS), high-level design documents (HLDD), and traceability mapping / matrix with the assistance from the business group, and IT team members.
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Suggested changes to the Physical Data Warehouse Model based on the ETL and Referential Integrity gap requirements.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing)
• Organized JAD sessions with MDI representatives to assess and document their existing business process for reconciling and resubmitting the rejected loans.
• Used SharePoint and JIRA to document every activity and uploaded documents related to the project for future reference.

Environment: SQL Developer, MS Visio, Windows 2000, MS Office Suite, SharePoint, JIRA, Mingle, UML.

Confidential, Orlando, FL

Business Analyst

Responsibilities:

• Responsible for business analysis, requirement specifications, project planning and identifying the resources for the project.
• Used Iterative RUP model for project implementation. The Project was streamlined through all phases of the RUP model starting from Inception through Transition.
• Used a Functional Decomposition strategy to divide system into sub-systems.
• Authored Computer Validation Report, which involved extensive research and interaction with SME’s and our clients.
• Created business workflows on the claims module for the client to get a better understanding of the software and prepared a detailed BRD including all functional and non-functional requirements
• Used UML extensively for specifying, constructing and documenting the software system.
• Performed the Gap analyses of the earlier systems, generated a detailed Requirements document describing new system architecture through Use Cases and Activity diagrams.
• Created functional flow diagrams, context diagrams and other high level diagrams for documenting the functionality of separate modules using MS-Visio and UML.
• Developed Class Diagrams, State diagrams and physical Component diagrams/ DFD’s to capture the entire system functionality and thereafter built a framework for the software development phase.
• Utilized business and technical tools to develop business and system requirement analyses with supporting variance reports, current and target business process flows and traceability matrices.
• Designed message formats, queues, legacy systems interfaces, and worked with the business Users though interviews and JAD sessions.
• Created front-end prototypes as deliverables and projected the end-delivery modules.
• Prepared requirement specification, functionality trace matrix, quality assurance plan and designed test cases.
• Communicated with business, technology leadership for overall project/program office milestones.
• Prepared project charters to conduct professional meetings for the client and team members.

Environment: UML, RUP,MS-SharePoint, MS-Project 2000, MS-VISIO, CMMI, TestDirector7.6, Windows 2000,EDI, HIPAA compliances.

Confidential, McLean, VA

Business Analyst

Responsibilities:

• Conducted JAD (Joint Application Development) sessions and gathered Business Requirements, analyzed and prioritized requirements by using Rational Requisite Pro.
• Developed scope document, financial projections and performed Cost/benefit analysis for the project.
• Identified and validated high potential business opportunities for stakeholders and developed customized business strategies that are aligned with corporate strategic objectives.
• Provided analysis, understanding and business perspectives on many financial and operational issues.
• Analyzed and mapped the current business process and developed an efficient business process to improve the data quality.
• Developed UML diagrams like Use Cases and Use case Narrative, Activity Diagram, Sequence Diagram, class diagram and coloration diagram using MS VISIO 2007.
• Used RUP for streamlining the team’s development activities, and actively involved in validating the requirements and applying the RUP framework throughout the SDLC.
• Prepared Business Process Models that includes modeling of all the activities of business from conceptual to procedural level.
• Involved in UI, requirement and data modeling sessions and developed DFD and performed Data Mapping.
• Managed and tracked Defects using Rational ClearQuest.
• Defined and performed the Test strategies and associated scripts for the verification and validation of all defined business requirements and associated functionality.
• Reviewed and analyzed the Use cases and came up with System design and Test plan templates and developed test plans, test cases and test strategy.
• Designed the test plans and test scripts based on the user requirement specification and conducted UAT- Integration testing, Unit testing.
• Assisted in developing the project reports every month and coordinated work plan between project manager and business area with Microsoft Project.

Environment: Informatica Power Center, ERwin, Omni VBA, SQL Server, MS Access, Crystal Reports, Win NT/98 and Mercury Test Suite, Mercury WinRunner.

Confidential

Junior Business Analyst

Responsibilities:

• Conducted meetings and arranged sessions with Client IT staff, Project Managers, Supervisors and Stake Holders to gather business needs of the client, Operational information and improvements.
• Worked on the B2B, B2C and web application components
• Assisted in preparation of financial related business documents
• Converted Business Required Documents (BRD) in to System Requirement Specification Documents (SRS).
• Created Business, functional and non-functional requirement documents and relative use case documents and generated periodic reports to the client and provided the respective workflow diagrams to the developers.
• Provided assistance in reviewing the documents and analyzed to help improve the procedures.
• Examined the existing business models and flow of data in the business
• Interacted with developers to ensure technical compatibility and user satisfaction

Environment: SQL Server 2000, Rational Rose, MS Office, MS Access, MS Visio.