SUMMARY

• Over 8+ years of professional experience working in various comprehensive projects in Health Insurance, Hospital, Pharmaceutical domains as a Business Analyst, Sr. Business Analyst and a Scrum Master.
• Experienced and in - depth knowledge of different phases of System Development Life Cycle (SDLC) and methodologies such as Waterfall, Agile-Scrum, SAFe, and Waterfall-Scrum Hybrid.
• Conducted various analysis like GAP Analysis, Feasibility Analysis, Impact Analysis, Cost Benefit Analysis, Risk Analysis, and SWOT Analysis.
• Used different Elicitation Techniques for the Requirements Gathering like Brainstorming Sessions, Joint Application Development (JAD), Interview Sessions, Workshops, Focus Group, Surveys, Questionnaires, Document Analysis, and Observations with Subject Matter Expert (SME's), Business users and Business Owners.
• Proficient in gathering and analyzing the Business Requirements and documenting them into Business Requirement Document (BRD), Functional Specification Document (FSD), Functional Requirement Document (FRD) and System Requirement specification (SRS), and Requirements Traceability Matrix.
• Experienced in Handling Change Management and implemented the change effectively by using change management process.
• Acted as a critical link or bridge between Domain SME and Development Team for smooth work. Worked closely with project managers, SMEs and staff to understand and brief the requirements and specifications for new applications along with re-engineering the existing applications, evaluate the cost/benefit analysis on requirement requests and change requests.
• Managed the requirements and prioritized user stories them with the help of management tools like TFS, HP ALM and used JIRA for defect management.
• Good knowledge in process modeling and created UML Diagrams (Use Cases, Sequence Diagrams, and Activity Diagrams) Workflow diagrams with the help of MS Visio, and Rational Rose.
• Designed Prototype, Mock-up screen, and Wireframes using MS Visio and Balsamic while developing Graphical User Interface based application.
• Expertise in designing and developing Test Cases, Test Plans including Defect Logs.
• Expertise in facilitating UAT testing, Regression testing, Smoke testing, and SIT testing.
• Experienced in writing User Stories by cutting Epic stories into small stories with the help of Product owner and development team.
• Involved in prioritizing the user stories with the help of product owner using prioritizing techniques and assisted in estimating the efforts needed to complete the user stories with the help of Scrum development team by using estimating techniques.
• Recorded and maintained the artifacts like Sprint Burn down charts, Product Burn down charts, product backlog and impediments list.
• Developed and maintained all project related documentation needed for implementation of application.
• Knowledge in Data warehousing concepts- Data modeling, Data mapping, Conceptual, Logical & Physical Data Model, Star schema, Snowflake schema, and Normalization.
• Good Knowledge of SOA, Web services, Client and Server Side Validations and knowledge on ETL process.
• Experienced on HIPAA Standard Transactions X12-837 for Equivalent Encounter Information, X-12-835 Claims Payment and Remittance Advice, X12- 276/277 Health Care Claim status request and response, X12-270/271 Eligibility inquiry and response for a Health Plan, HL7 standards.
• Good Knowledge in Medical Management Information Systems (MMIS), Eligibility and Managed Care concepts(Medicaid and Medicare), Procedural and Diagnostic codes and Claims Process, Electronic Medical Records and Electronic Health Records which used EPIC systems.
• Assisted in converting ICD-9 codes to ICD-10 codes by General Equivalence Mapping (GEM).
• Strong Analytical and Problem Solving skills, Multi-Tasking abilities. Self-motivated, flexible, knowledgeable, hardworking, and detail oriented person.
• Good communicator, coordinator and organizer.
• Ability to adapt to new technology and learn quickly in order to deliver quality product on time.

TECHNICAL SKILLS

Requirements Management: JIRA, Team Foundation Server (TFS), HP ALM.

Methodologies: Waterfall, Agile-Scrum, Agile-Waterfall.

Database: MS Access, MS SQL, SQL Server, Oracle 11g.

MS Office Tools: Word, Excel, PowerPoint, Visio, Project, SharePoint.

Business Modeling tools: Visio, Rational Rose.

ETL Tools: Datastage, SAS.

Reporting tools: Tableau, IBM cognos v8.0.

Testing Tools: HP Quality Center, JIRA.

Operating Systems: Microsoft Windows /Xp/ vista/7/8.

Healthcare: HIPAA compliance, Medicare, Medicaid, MMIS, HL7, ICD-10.

PROFESSIONAL EXPERIENCE

Confidential, Bloomfield, CT

Sr. Business Analyst/ Scrum Master

Responsibilities:

• Identified the existing technologies and performed the Gap analysis to understand AS-IS and TO-BE.
• Conducted JAD sessions to gather requirements; created Vision document and Business Glossary. Worked onbusiness rulesfor the application
• Facilitated the Scrum meetings- Sprint Planning, Daily scrum, Review, Retrospective and Product Backlog Refinement meetings with the Scrum development team.
• Maintained Scrum Artifacts like Sprint burn down chart, Product burn down chart, and Impediment List.
• Effectively Time boxed Daily Scrum meetings, maintained the record and analyzed all the scrum activities in the Scrum Retrospective meeting along with scrum development team.
• Assisted to Break Epics into smaller user stories by applying INVEST model.
• Assisted the Product owner in prioritizing the product backlog using MoSCoW technique.
• Facilitated the estimation of efforts required using Planning poker along with Scrum team.
• Resolved impediments and conflicts of the team by addressing issues and help the team to perform better.
• Improved collaboration in the scrum team as the team is new to the process and helped people understand the work dynamics within scrum.
• Good knowledge on HIPAA ASCX12 version 5010 guidelines. Recommended changes for system design, procedures, and workflows in compliance with HIPAA/EDI formats.
• Assisted in creating Data Model, ER Diagrams and used these artifacts to develop the Design Model: use case Diagrams, Activity and Sequence Diagrams.
• Worked with team in prototyping the User Interface (UI): created screen-mockups to review the requirements and provided feedback on the screen design, created ad-hoc screen mock-up to review with the users.
• Good understanding of Service Oriented Architecture (SOA), webservices based multi-tier environment having presentation layer, logic layer and data layer.
• Defined requirements for client side validation & server side validation.Experience working with web applications that used web services and Ajax.
• Assisted in developing the User Interface of the system by using HTML, Java script, and CSS.
• Validated the requirements with the customers through surveys and questionnaires to make sure that the requirements are satisfactory.
• Performed compliance testing on 837 I and P, 834 EDI transactions. Provided weekly and daily status on testing directly to the Test lead and Project manager.
• Authored Test Cases for various Test Scenarios, documented UAT Plan, and helped managing defects and issues log using TFS during the testing phase.
• Coordinated with Project Managers to resolve risks. Assisted in User Acceptance Testing (UAT) the system for compliance with the HIPAA and EDI.

Environment: Agile-Scrum, MS Office (Word, PowerPoint, Visio),TFS, Visual Studio, Tableau, SQL SERVER 2012, AJAX, IIS Web Server, Java Script, HTML, CSS.

Confidential, Stanford, CA

Sr. Business Analyst/Scrum Master

Responsibilities:

• Served as Communication Bridge between non-technical users and technical solution developers.
• Performed GAP analysis and prepared workflow diagrams, designed new process flows and documented the business process and various business scenarios.
• Conducted Requirement Workshop to gather requirements from various departments.
• Conducted Focus Groups and Interviews with physicians to understand additional functionalities deemed critical on top of mandated functionalities in Hospital's physician support system.
• Segregated business requirements by analyzing them into low level and high level. Converted Business Requirements into Functional Requirements Document.
• Worked with UI team to create the User Interface screenshots, and presented to the business for their approval.
• Developed wireframes to fully define the customer needs and requirements in brainstorming and review sessions.
• Used MS VISIO to create Use Case diagrams and Sequence diagrams so that the development team and other stake holders can understand thebusiness process.
• Created and maintained Sprint burn down chart and release/product burn down charts.
• Performed duties of Agile coach by educating the team on prioritization techniques and estimation techniques.
• Worked on challenges like team issues where the team is supposed to be self-organizing, but the cultural background of the team members made hard for everyone to share responsibility without being authoritative.
• Helped team to maintain optimal Velocity, and complete story points in each sprint consistently.
• Managed Requirement Churn carefully to minimize the influence on the current/next sprints that developers would implement.
• Performed duties of scrum master and led the team to produce quality software on a predictable schedule using agile principles and practices.
• Managed Product Backlog with the help of Product owner and Scrum development team by using JIRA also generated reports to analyze the performance of the project.
• Owned and managed the Product Backlog, Sprint Backlog.
• Tracked defects using JIRA and assisted QA teams to resolve defects.
• Demonstrated Knowledge of HIPAA, HL7 compliance while handling patient data. Worked on HL7 for the exchange, integration, sharing and retrieval of electronic health information.
• Analysis for making system compliant with HIPAA. Management of patient profile transfer (PPT) reportscreated by data team by verifying the associated data.
• Participated in the analysis of the existing processing, Worked with fellow business analysts in methodology for defining ICD-10 mapping processes anddocumenting business requirements.
• Worked with the Business Team to review UAT validation scenarios and execute the UAT test cases.
• Assisted in creating training materials for hospital employees to get them familiarized with the new technological advancements to be incorporated by the hospital.

Environment: Waterfall-Scrum/Agile, UML, SQL, MS Word, MS EXCEL, MS PowerPoint, JIRA .

Confidential, Madison, WI

Sr. Business systems Analyst/ Scrum Master

Responsibilities:

• Facilitated Joint Application Development (JAD), Brainstorming Session involving business unit stakeholders, technical analyst, SME to gather requirements and have better understanding of business process.
• Created Status Reports, Emails and coordinated extensive communication network through interviews with end users, physicians, Tech team and other non-technical team members.
• Performed Gap Analysis to understand AS-IS and TO-Be state of the project. Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.
• Prepared requirement artifacts such as Business Requirements Document (BRD) and Functional Requirement Document (FRD).
• Facilitated Scrum Meetings and worked with the Functional Managers to help resolve organizational, both internal and external impediments, of the Development Team’s progress.
• As the scrum master assisted product owner in making the project charter and also worked on cost benefit analysis to check for scope creep.
• Conducted product backlog refinement meeting to split epics into user stories using Fibonacci series and T-shirt sizing.
• Documented current and future state data and process flows and Created Report Mockups and Sample Mapping documents for the Error Reporting.
• Assisted in managing risk registers, issue logs and presentations.
• Made Requirements Traceability Matrix (RTM) for tracing the test cases back to the requirements, ensuring requirements are met using HPQC.
• Responsible for analyzing, prioritizing and facilitating resolution of all project related issues and defects.
• Used Microsoft SharePoint to upload, manage all project related documents and have version control.
• Assisted in analyzing data and created functional diagrams to identify key areas for disease surveillance.
• Used IBM Cognos v8.0 for report generation of the data to be analyzed by State Epidemiologist.
• Worked on SQL queries for data manipulation.
• Manually executed Test Plans and Test Cases to verify actual result against the expected results and also exported test case created in MS Excel Sheet to Quality Center.

Environment: Agile Methodology- Scrum, MS Office, HPQC, SQL, IBM Cognos v8.0, SharePoint 2010, JIRA.

Confidential, Lansing, MI

Sr. Business Analyst

Responsibilities:

• Worked as an Liaison between the users and the different teams involved in the application development for better understanding of the business and IT processes.
• Documented the requirements to meet end-state requirements and complied Business Specification Document, Software Requirement Specification Document and Use Case document.
• Performed SWOT and GAP Analysis to discover new functionality requirements, prioritized them on the basis of actual business needs. Involved in Risk Analysis and auditing business processes.
• Developed an analysis model that includes Use Case diagrams, and Activity diagrams using UML methodologies in MS Visio, which provided the development team a view of the requirements for design and construction phases.
• Supervised and Maintained the Requirement Traceability Matrix (RTM).
• Conducted the scrum ceremonies to work on potentially shippable product increment (PSPI).
• Arranged weekly team meetings to assign testing tasks and acquisition of status reports from individual team members.
• Effectively managed change by deploying change management techniques such as Change Assessment and Impact Analysis.
• Created sample Wire frames for better understanding of the system by Business and technology teams.
• Identified Test Harnesses, which assisted QA effort in reducing the redundancy of Automation Scripts and made them more reusable.
• Reviewed Test Strategy, Traceability Matrices and Test Plans to ensure that test cases reflect user needs for the functional, performance, usability and security requirements.
• Experienced in designing and development of use and test-case scenarios, developed test plans, and test cases.
• Facilitated System Integration testing (SIT), and User Acceptance Testing (UAT).

Environment: Waterfall- Scrum/Agile, MS Project, Windows8/9, Web Services, MS SQL, Ms Visio, MS Excel, HP ALM, Oracle 11g.

Confidential

Business Systems Analyst

Responsibilities:

• Interacted with the stakeholders for requirement gathering by Brainstorming, Interviewing, preparing questionnaire and getting feedback.
• Interfaced with the client as part of the Requirements engineering team to finalize the project scope.
• Analyzed client requirements and prepared Analysis documents. Analyzed Business Requirements and segregated them into high level and low level Use Cases.
• Involved in Issue assessment, Risk analysis and Change management to articulate and resolve the business needs.
• Created use case scenarios and documented work flow and business process.
• Created Activity Diagrams/Sequence Diagrams (UML) using Rational Rose.
• Linked business processes to organizational objectives, identifying opportunities for business process improvement and involved in the performance of cost/benefit analysis.
• Recorded, maintained & tracked defects, assigned type & priority/severity levels.
• Worked with business stakeholders in creating user acceptance criteria and conducted/coordinated UAT.

Environment: Waterfall, MS Office, Rational Requisite Pro, Rational Rose, SQL 2008, UML, Quality Control.

Confidential

Jr. Business Analyst

Responsibilities:

• Facilitated meetings (JAD Sessions), Surveys, Questioners and interviews with stake holders to gather the Business Requirements.
• Participated in Business Process Workflow Diagrams with stakeholders.
• Performed Gap analysis and Feasibility studies. Worked on functions such as Change Control and Request, and managed complaints to ensure customer satisfaction.
• Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.
• Assisted in Data analysis and generating Reports using SAS for various testing of pharmaceutical drugs.
• Maintained a Traceability Matrix to ensure that all Functional Requirements were addressed at the Use Case Level as well as the Test Case Level.
• Conducted research on operational procedures, methods and recommended procedures for improvement - with an emphasis on automation and efficiency.
• Performed User acceptance testing (UAT), Integration testing and facilitated Alpha Test in order to confirm the functionality.

Environment: SDLC, MS office, MS Visio, Requisite Pro, My SQL, SAS.