SUMMARY

• About 8+ years of professional experience working in various comprehensive projects in Health Insurance, Hospital, Pharmaceutical domains as a Sr. Business Analyst, Business Analyst and a Certified Scrum Master.
• Thorough knowledge and working of Software Development Life Cycle(SDLC) Methodologies: Waterfall, Agile - Scrum, SAFe, and Waterfall-Scrum Hybrid and involvement in the entirety of the SDLC phases - requirement gathering, design, development, and software release.
• Highly skilled in conducting analysis like GAP Analysis, SWOT Analysis, Feasibility Analysis, Cost Benefit Analysis, Risk Analysis and Impact Analysis.
• Employed various Requirements Gathering Elicitation Techniques like Brainstorming Sessions, Joint Application Development (JAD), Interview Sessions, Workshops, Focus Group, Surveys, Questionnaires, Document Analysis, and Observations with Subject Matter Expert (SME's), Business users and Business Owners.
• Expertise in analyzing the Business Requirements and documenting them into artifacts like Business Requirement Document (BRD), Functional Specification Document (FSD), Functional Requirement Document (FRD) and System Requirement specification (SRS) and Requirements Traceability Matrix.
• Experienced in Handling Change Request Management and implemented the change effectively by using change management process.
• Acted as a liaison between Domain SME and Development Team ensuring smooth work flow. Worked closely with project managers, SMEs and staff to understand and brief the requirements and specifications for new applications along with re-engineering the existing applications, evaluate the cost/benefit analysis on requirement requests and change requests.
• Managed the requirements and prioritized user stories by proficient use of management tools like TFS, HP ALM and used JIRA for defect management.
• Proficient in process modeling and created UML Diagrams (Use Cases, Sequence Diagrams, and Activity Diagrams) Workflow diagrams employing MS Visio, and Rational Rose.
• Possess through knowledge in designing Prototypes, Mock-up screens, and Wireframes using MS Visio and Balsamic during developing Graphical User Interface based application.
• Expertise in designing and developing Test Cases, Test Plans including Defect Logs.
• Expertise in facilitating UAT testing, Regression testing, Smoke testing, and System Integration Testing.
• Extensive experience in writing User Stories by breaking down Epics into small stories with the help of Product owner and cross-functional development team.
• Experienced in working as a Certified Scrum Master in an agile environment and facilitated scrum ceremonies, resolved impediments faced by the team and assisted the Product Owner with activities related to the Sprints.
• Experienced in recording and maintaining the artifacts like Sprint Burn down charts, Product Burn down charts, product backlog and impediments list.
• Working knowledge of XML including validation of Web Methods, Web Services, WSDL,SOAP, UDDI, HTML, AJAX, CSS Knowledge in Data warehousing concepts- Data modeling, Data mapping, Conceptual, Logical & Physical Data Model, Star schema, Snowflake schema, and Normalization.
• Good Knowledge of SOA, Web services, Client and Server Side Validations and knowledge on ETL process.
• Experienced on Healthcare Claim Processing and HIPAA Standard Transactions X12-837 for Equivalent Encounter Information, X-12-835 Claims Payment and Remittance Advice, X12- 276/277 Health Care Claim status request and response, X12-270/271 Eligibility inquiry and response for a Health Plan, HL7 standards.
• Good Knowledge in Medical Management Information Systems (MMIS), Eligibility and Managed Care concepts(Medicaid and Medicare), Procedural and Diagnostic codes and Claims Process, Electronic Medical Records and Electronic Health Records which used EPIC systems.
• Assisted in converting ICD-9 codes to ICD-10 codes by General Equivalence Mapping (GEM).
• Strong Analytical and Problem Solving skills, Multi-Tasking abilities. Self-motivated, flexible, knowledgeable, hardworking, and detail oriented person. Good communicator, coordinator and organizer.
• Worked with business users as well as senior management and Participated in walkthroughs with the management and developer team
• Demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity.
• Capable of adapting to new and fast changing technologies quickly in order to deliver quality product on time.

TECHNICAL SKILLS

Methodologies: Waterfall, Agile-Scrum, Agile-Waterfall.

Requirements Management: JIRA, Team Foundation Server (TFS), HP ALM.

Database: MS Access, MS SQL, SQL Server, Oracle 11g.

MS Office Tools: Word, Excel, PowerPoint, Visio, Project, SharePoint.

Business Modeling tools: MS Visio, Rational Rose.

ETL Tools: Informatica, IBM-Cognos.

Reporting tools: Tableau, IBM cognos v8.0. SSAS, SSRS, SSIS.

Testing Tools: HP Quality Center, JIRA, Load Runner.

Operating Systems: Microsoft Windows /Xp/ vista/7/8.

Healthcare: HIPAA compliance, Medicare, Medicaid, MMIS, HL7, ICD-10.

PROFESSIONAL EXPERIENCE

Confidential, Yonkers, NY

Sr Business Analyst/ Scrum Master

Responsibilities:

• Served as Liaison between business users and technical solution developers.
• Carried out GAP analysis and prepared workflow diagrams, designed new process flows and documented the business process and various business scenarios.
• Conducted Requirement Workshop to gather requirements from various departments. Conducted Focus Groups and Interviews with stake holders and subject matter experts to understand functionalities to be incorporated in the platform, deemed critical for the respective organizational needs.
• Performed optimal Segregation of business requirements upon analysis segregated them into high level and low level. Converted and documented Business Requirements into Functional Requirements Document.
• Worked with UI team to create the High Fidelity Mock Ups, and presented them to the business end users for their approval.
• Employed MS VISIO for creating Use Case diagrams and Sequence diagrams for a clear understanding of business process by the development team and other stake holders.
• Performed duties of Agile coach by educating the team on various prioritization techniques and estimation techniques.
• Effectively handled challenges pertaining to the cross functional self-organizing team, issues due to diverse backgrounds of the members and the situations of stress by being influencer.
• Helped the team to maintain optimal Velocity and facilitated completion of story points in each sprint consistently.
• Effectively managed Requirement Churn to minimize the influence on the consecutive sprints.
• Performed the role of a scrum master and led the team to produce quality application, on a predictable schedule using agile principles and practices.
• Assisted the Product Owner and the cross functional team in break down the epics into appropriately sized User Stories.
• Managed Product Backlog with the help of Product owner and Scrum development team by employing JIRA to generate reports to analyze the performance of the application.
• Tracked defects using JIRA and assisted QA teams to resolve defects.
• Worked with the Business Team to review UAT validation scenarios and execute the UAT test cases.
• Assisted in creating materials for end users to get them familiarized with the new technological advancements to be incorporated in their working architecture.
• Demonstrated understanding and experience with SQL queries.

Environment: SDLC (Scrum/Agile), UML, SQL, MS Word, MS EXCEL, MS PowerPoint, JIRA, Tableau.

Confidential, Stanford, CA

Sr. Business Analyst/Scrum Master

Responsibilities:

• Served as Communication Bridge between non-technical users and technical solution developers.
• Performed GAP analysis and prepared workflow diagrams, designed new process flows and documented the business process and various business scenarios.
• Conducted Requirement Workshop to gather requirements from various departments. Conducted Focus Groups and Interviews with physicians to understand additional functionalities deemed critical on top of mandated functionalities in Hospital's Information system support system.
• Segregated business requirements by analyzing them into low level and high level. Converted Business Requirements into Functional Requirements Document.
• Worked with UI team to create the User Interface screenshots, and presented to the business for their approval.
• Developed wireframes to fully define the customer needs and requirements in brainstorming and review sessions.
• Used MS VISIO to create Use Case diagrams and Sequence diagrams so that the development team and other stake holders can understand thebusiness process.
• Created and maintained Sprint burn down chart and release/product burn down charts.
• Performed duties of Agile coach by educating the team on prioritization techniques and estimation techniques.
• Worked on challenges like team issues where the team is supposed to be self-organizing, but the cultural background of the team members made hard for everyone to share responsibility without being authoritative.
• Helped team to maintain optimal Velocity, and complete story points in each sprint consistently.
• Managed Requirement Churn carefully to minimize the influence on the current/next sprints that developers would implement.
• Performed duties of scrum master and led the team to produce quality software on a predictable schedule using agile principles and practices.
• Managed Product Backlog with the help of Product owner and Scrum development team by using JIRA also generated reports to analyze the performance of the project.
• Assisted the Product Owner and the cross functional team in break down the epics into appropriately sized User Stories.
• Owned and managed the Sprint Backlog, Impediments list.
• Tracked defects using JIRA and assisted QA teams to resolve defects.
• Demonstrated Knowledge of HIPAA, HL7 compliance while handling patient data. Worked on HL7 for the exchange, integration, sharing and retrieval of electronic health information.
• Analysis for making system compliant with HIPAA. Management of patient profile transfer (PPT) reportscreated by data team by verifying the associated data.
• Participated in the analysis of the existing processing, worked with fellow business analysts in methodology for defining ICD-10 mapping processes anddocumenting business requirements.
• Worked with the Business Team to review UAT validation scenarios and execute the UAT test cases.
• Assisted in creating materials for hospital employees to get them familiarized with the new technological advancements to be incorporated by the hospital.
• Configured HIE API to allow user applications to communicate with the modules of the system.
• Demonstrated understanding and experience with SQL queries.

Environment: SDLC (Waterfall-Scrum/Agile), UML, SQL, MS Word, MS EXCEL, MS PowerPoint, JIRA, HP-ALM.

Confidential, Lansing, MI

Sr. Business Analyst

Responsibilities:

• Conducted JAD session with project’s stakeholder identifying problems and coming up with the best alternative to resolve that.
• Demonstrated excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives and managers.
• Worked as a Liaison between the users and the different teams involved in the application development for better understanding of the business and IT processes.
• Documented the requirements to meet end-state requirements and complied Business Specification Document, Software Requirement Specification Document and Use Case document.
• Performed SWOT and GAP Analysis to discover new functionality requirements, prioritized them on the basis of actual business needs. Involved in Risk Analysis and auditing business processes.
• Demonstrated strong analytical and project management skills, including a thorough understanding of how to interpret business needs and to verify that the new system being place has the functionalities justifying the business needs.
• Communicated with the stakeholders throughout the lifecycle of the project, constantly updating them on benefits and risks associated with the project.
• Developed an analysis model that includes Use Case diagrams, and Activity diagrams using UML methodologies in MS Visio, which provided the development team a view of the requirements for design and construction phases.
• Supervised and Maintained the Requirement Traceability Matrix (RTM).
• Arranged weekly team meetings to assign testing tasks and acquisition of status reports from individual team members.
• Effectively managed change by deploying change management techniques such as Change Assessment, Impact Analysis and Root cause Analysis.
• Created sample Wire frames for better understanding of the system by Business and technology teams.
• Implemented UML methodologies to design Use Case, Activity diagram, Sequence Diagram.
• Reviewed Test Strategy, Traceability Matrices and Test Plans to ensure that test cases reflect user needs for the functional, performance, usability and security requirements.
• Experienced in designing and development of use and test-case scenarios, developed test plans, and test cases.
• Facilitated User Acceptance Testing (UAT) and Black box testing.
• Demonstrated understanding and experience with SQL queries.

Environment: SDLC(Waterfall), MS Project, Windows8, Web Services, MS SQL, MS-Visio, MS Excel, HP ALM, Oracle 11g.

Confidential, Eden Prairie, MN

Sr.Business Analyst

Responsibilities:

• Involved throughout the Software Development Life Cycle (SDLC) Scrum-Waterfall.
• Performed SWOT and GAP Analysis to discover new functionality requirements, prioritized them on the basis of actual business needs, prepared Functional Requirements and Use Case Specification document.
• Experience in GAP Analysis of the AS-IS and TO-BE processes to identify and validate the requirements.
• Conferred with Business Users to elicit requirements and worked with design & development team on solution design
• Interacted with users to verify User Requirements, manage Change Control, and update existing documentation.
• Createduse cases, process flow diagrams, and designed solutions using theFunctional Specification Document (FSD).
• Facilitated JAD sessions and conducted peer review meetings.
• Defined requirements for client side validation & server side validation.Identified and documented all business rules for Middle Tier, communicated the rules to technical team to provide scope and requirement clarification on a low-level.
• Worked on GUI development: created screen-mockups to review the requirements and provide feedback on the screen design, created ad-hoc screen mock-up to review with the users.
• Kept the application extremely simple by encapsulating all the complexity of the system in coarse grained services.
• Integrated static data with other systems to maintain a central repository of common data by implementing SOA, which provides cross platform communication, in XML data format, among independent web services.
• Scripted rules for Data Validation. Validated all web methods by ensuring the requirements have been met.
• Well versed with Web Services, SOAP, UDDI, WSDL, and networking protocols like HTTP, FTP, SFTP, TCP/IP
• Implemented the concept of Simple Object Access Protocol (SOAP), Schemas, and Extensible Markup Language (XML). PerformedXML Mapping. Worked inthe Service Oriented Architecture(SOA) environment.
• Experience in documenting the Requirements Traceability Matrix (RTM).
• Assisted the Product Owner and the cross functional team in break down the epics into appropriately sized User Stories.
• Assisted in scripting rules for Data Validation. Validated all web methods by ensuring the requirements have been met.
• Assisted in developing the Test Plan, Test Cases and Test Scenarios, based on business requirements and technical specifications. Collaborated with the QA team to ensure adequate testing of software by conducting UAT.
• Demonstrated understanding and experience with SQL queries.

Environment: SDLC (Scrum-Waterfall), MS Office, MS Visio, MS SQL Server, SLA, SSRS, SSIS, SSAS, UML, Enterprise Data Warehouse, HPQC, TFS.

Confidential

Business Analyst

Responsibilities:

• Interacted with the stakeholders for requirement gathering by Brainstorming, Interviewing, preparing questionnaire and getting feedback.
• Interfaced with the client as part of the Requirements engineering team to finalize the project scope.
• Analyzed client requirements and prepared Analysis documents. Analyzed Business Requirements and segregated them into high level and low level Use Cases.
• Involved in Issue assessment, Risk analysis and Change management to articulate and resolve the business needs.
• Created use case scenarios and documented work flow and business process.
• Created Activity Diagrams/Sequence Diagrams (UML) using Rational Rose.
• Linked business processes to organizational objectives, identifying opportunities for business process improvement and involved in the performance of cost/benefit analysis.
• Recorded, maintained & tracked defects, assigned type & priority/severity levels.
• Worked with business stakeholders in creating user acceptance criteria and conducted/coordinated UAT.
• Demonstrated understanding and experience with SQL queries.

Environment: SDLC (Waterfall), MS Office, Rational Requisite Pro, Rational Rose, SQL, UML, Quality Control.

Confidential

Business Analyst

Responsibilities:

• Reviewed the business process and possible improvements based on user requirements.
• Interviewed HODs and end users, asked detailed questions and carefully recorded the requirements in a format that can be reviewed and understood by both business people and technical people.
• Conducted GAP Analysis of current state (As-Is) and proposed state (To-Be) situations.
• Analyze business requirements and segregated them into high level and low level, Defined Data Models, created Use Case Diagrams, Activity Diagrams, State Chart Diagrams using UML methodology.
• Prepared workflow diagrams, analyzed AS-IS and TO-BE scenarios, designed new process flows and documented the business process and various business scenarios.
• Analyzed the requirement backlog of application enhancement; performed requirements analysis.
• Integrated static data with other systems to maintain a central repository of common data by implementing SOA (Service Oriented Architecture).
• Involved in the calculations and documentation using MS Excel, MS word, and PowerPoint
• Participated in data modeling, planning, designing, and implementation of the data warehouse.
• Produced data mapping and data definition documentation.
• Involved in reviewing and writing Functional Requirements.
• Conducted and participated in Joint Application Development (JAD) sessions with business users.
• Performed the User Acceptance Test (UAT) and suggested recommendations for the application.
• Worked with SQL queries for data manipulation.
• Maintained complete documentation of the entire process along with all its activities.
• Demonstrated understanding and experience with SQL queries.

Environment: SDLC (Waterfall), MS Visio, MS Excel, Requisite Pro, My SQL, SAS.