Summary

• Over 7 years' experience as Business Analyst/Siebel Business in Business Requirement Gathering, Gap Analysis, Business Process Modeling, Process Management, Change Management, and Application Development Release Management.
• Over7 years of experience as Business Analyst/Siebel Business Analyst in Siebel 8.0, 8.1and applications like eAutomotive.
• Extensively worked as a Techno-Functional consultant in providing CRM solution with excellent business domain experience in Siebel Automotive Captive Automotive Finance industry specific applications and Siebel Automotive applications.
• Having extensive knowledge on Product Configuration in Asset-based Ordering and MACD.
• Expertise in preparing documentation, document templates and plans for Siebel implementations.
• Have deep understanding of Business Process Management Workflow , Positions, Users, LOV Management, LOV's, PDQ's, Assignment Manager and other functional constructs for a Siebel Application.
• Well versed with SDLC Waterfall method.
• Expertise on MS Office productivity suite applications - MS Word, MS Excel, MS Visio, MS Outlook.
• Ability to identify and isolate improvement and automation opportunities in business process flows by eliciting scenarios with business team.
• Proficient in the complete SDLC process i.e. Project Scoping, Planning, Analysis, Development, Implementation, Organizing and Support.
• Document, compile and maintain all documentation requirements Business Requirement Specification document, High Level Design Specification document and Technical Requirement Specification document for the project.
• Experience in writing test plans, creating templates for test cases, writing traceability matrix, test methodology, bug reports templates.
• Accomplished in different types of testing like black box, functional, system, integration, etc.
• Worked on Screens, Views and Applets at the user interface layer along with the pick Applet, Links and Joins, MVGs, Business Component and Business Object.
• In depth knowledge and experience in Siebel Architecture and Data Model.
• Good experience in understanding Business Logic, current Business Process flows, Business scenarios, Functionalities and Development of test cases.
• Worked with business clients to identify and document Change Requests and communicate to development team.
• Involved in Functional testing, User interface testing of the applications which consist of Accounts, Contacts, Activities and Order.
• Plan, design, facilitate and document UAT results with business team.

Technical Skills

Professional Experience

Confidential

Siebel Business Analyst/ Systems Analyst

Responsibilities:

• Worked as Integration business analyst for encore transformation project.
• Worked as a business analyst for Lease End of Term project.
• Worked as a quality analyst for Upgrade Project from Siebel 8.0 to 8.1
• Responsible for requirements gathering, conducting client meetings, documenting functional requirement and test plans.
• Responsible for scheduling the tag up meetings with business users and team leads for requirement gathering and to maintain the stats for the overall progress of the team.
• Responsible for creating the Compliance Letter generation process in CRM using Mail Merge available in MS Word.
• Have worked on Siebel Admin and scheduled jobs Workflow Process Mgr. and Workflow Process Batch Mgr.
• Actively supported in defect fixes requiring Admin changes, LOV, Collections Administration, Correspondence Administration, View Responsibility, Positions and Hierarchy
• Created Test Plan, Test Strategy and Test Cases for Siebel Upgrade project from 8.0 to 8.1
• As the system application integrates with various External applications, involved in coordinating with third party vendors and resources to maintain the application.
• Responsible for proposing solutions for business user's issues.
• Coordinated business analysis tasks with internal IT groups through all stages of the
• Worked with the project manager for planning and organizing the project activities, and communicate the information with business users and stakeholders.
• Facilitated capture, documentation, and acceptance of business requirements across the business.
• Co-ordinated team effort between Onsite and Offshore teams.

Environment: Siebel Service 8.0, Oracle/OBIEE 10g, Daybreak, Leasepak, AutoIMS, OpenLane, WALZ, HP Quality Center, Microsoft Share Point, Cassiopae

Confidential

Siebel Release Manager/Siebel Business Analyst

Responsibilities:

• Worked as a Release Manager.
• Responsible for release planning, code migration and non-repository migration.
• Responsible for ensuring application environment stability and availability within given SLA timeframe
• Have worked on Siebel Admin and scheduled jobs Workflow Process Mgr and Workflow Process Batch Mgr
• Co-ordinated team effort between Onsite and Offshore teams.
• Formed a bridge between the Program Manager and the development team with effective presentations.
• As the system application integrated with various External applications, involved in coordinating with third party vendors and resources to maintain the application.
• Actively involved in walkthroughs and meetings with Project Team to discuss related business and project issues.

Environment: Siebel Service 8.0, Oracle/OBIEE 10g, Rational Clear Quest, Microsoft Share Point

Confidential

Role: Siebel Business Analyst

Responsibilities:

• Worked as a business analyst for Release 1 and Release 2 project.
• Responsible for requirements gathering, conducting client meetings, documenting functional requirement and test plans.
• Responsible for scheduling the tag up meetings with business users and team leads for requirement gathering and to maintain the stats for the overall progress of the team.
• As the system application integrated with various External applications, involved in coordinating with third party vendors and resources to maintain the application.
• Responsible for proposing solutions for business user's issues.
• Coordinated business analysis tasks with internal IT groups through all stages of the project
• Worked with the project manager for planning and organizing the project activities, and communicate the information with business users and stakeholders.
• Facilitated capture, documentation, and acceptance of business requirements across the business.
• Co-ordinated team effort between Onsite and Offshore teams.

Environment: Siebel Service 8.0, Oracle/OBIEE 10g, HP Quality Center, Microsoft Share Point

Confidential

Role: Siebel Business Analyst/ Systems Analyst

Responsibilities:

• Worked as a business analyst for In-house Siebel CRM Solution Development.
• Performed requirement elicitation, ensuring apt documentation.
• Responsible for requirements gathering, documenting functional requirement, design document and test plans.
• Responsible for scheduling the tag up meetings with team leads for requirement gathering and to maintain the stats for the overall progress of the team.
• Facilitated capture, documentation, and acceptance of business requirements across the project team.

Environment: Siebel Service 8.0, Oracle/OBIEE 10g, HP Quality Center, Microsoft Share Point