PROFESSIONAL SUMMARY

• 9 years of diversified experience as Business Analyst- expertise in all phases of software project management, technical analysis, planning, requirements gathering, process documentation, business modeling, system design and implementation.
• Experienced in data validation, process mapping, quality assurance, systems acceptability, functional testing, report writing, ongoing support and training.
• Excellent communication skills to communicate at all levels of business.
• Excellent Knowledge of Business Analysis Body of Knowledge IIBA BABOK actively implemented in routine work.
• Provide a bridge between technical and functional staff to gather and interpret functional requirements and coordinate technical project work in designing, testing, debugging and maintaining the code base.
• Experienced in Systems Testing, Integration Testing, and Software Quality Standards, training, documentation, and implementation in a business environment.
• Extensive documentation skills experience in conducting User Acceptance Testing UAT , GAP analysis, SWOT analysis, Cost benefit, Impact analysis, and ROI analysis.
• Experienced in test schedule planning, batch test scheduling and execution.
• Proficient in complete Agile, Waterfall, and Rup methodology.
• Efficient and effective in conducting workshops and Joint Application Development JAD sessions, project meetings, reviews and walk through sessions.
• Worked with Facets team for HIPAA Claims Validation and Verification Process.
• Excellent track record for meeting deadlines and submitting deliverables on time.
• Proficient in creating Test Cases, Test procedures and Test Scripts based on business requirements. Worked with development and QA team in coordinating bug-fixing.
• Strong analytical and problem solving skills for understanding the functional requirements and design of the business application. Excellent knowledge as system analyst and change management.
• Excellent work experience in creating project plans, business processes, Business Requirements Documents BRD's , Functional Requirement Documents FRD's , Business Process Modeling BPM .
• Experienced with software development life cycle SDLC and processes in a team environment with emphasis on requirements elicitation, analysis, specification, verification.
• Expertise using MS Visio, Rational Requisite Pro for modeling and capturing business requirements.
• Experienced in developing project plans using MS Project and MS Share Point, identifying documents, and validating requirements and reengineering process.
• Experienced in writing SQL queries / joins using MS SQL Server and Oracle databases.
• Professional with extensive experience in the development, implementation and integration of strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills.

SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst III / Business System Analyst

Responsibilities

• Involved in project for integration of Vantiv and NPC payments processing systems.
• Understand the requirements from business stakeholders and SME's of Vantiv and NPC for implementing the single-paying processing system.
• Conducted meetings online/in-person , interviews and JAD sessions with stakeholders to collect business requirements.
• Developed BRD's, FRD's, Use Cases, User Stories, BPM, Process Flow Diagram, Storyboard, and requirements Traceability Matrix based on final business requirements and enhancements.
• Worked with business development and product support teams to discuss input or output requirements, process and data flows.
• Assisted product owner with keeping the backlog groomed using Rally and ensured cross-team coordination.
• Identified, researched, analyzed and documented the business Process Work flows for the new enhancements.
• Created users stories and participated daily Scrum meeting in Agile software development.
• Assumed responsibility for creating the weekly project status reports, tracking the progress of tasks according to project timeline.
• Maintained communications, activities, and schedules to monitor the progress of project using MS project and SharePoint.
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.
• Provided meeting minutes for various project internal meetings and status reviews.
• Served a liaison between the development team and the line of business.
• Prepared workflow diagrams to analyze As Is and To Be scenarios, designed new process flows.
• Documented business process and various business scenarios.
• Developed test scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications.
• Defined the Scope of the project, gathered Business and functional requirements.
• Coordinated with E2E end to end designer and Project Manager .
• Prepared Business Workflow models that cover 'How' business processes are accomplished.
• Arranged meeting with Subject Matter Experts SME's for detail business requirements.

Confidential

Sr Business Analyst/ Business Process Analyst

Responsibilities

• Worked in Agile environment with business development and product support teams to discuss input or output requirements, process and data flows.
• Assumed responsibility for collecting, understanding, and transmitting the business requirements for the project and translating them into functional specifications.
• Conducted JAD sessions to define System Requirement Specifications SRS and detailed designed discussions with the technical team to design the user interface UI for Facets system.
• Worked with Facets application groups: Claims Processing, Subscriber, Provider, Enrollment, Quick member, and Mass Plan Change application.
• Documented key elements of HIPAA compliance and made sure that they were understood by the development teams.
• Experienced with conversion of HIPAA X12 4010 codes to X12 5010 codes and ICD 9 codes to ICD 10 codes with development team. Analyzed extensive of ICD 9 and ICD 10 data.
• Identified, researched, analyzed and documented the business Process Work flows for the new enhancements.
• Facilitated requirements gathering sessions to understand and document complex business needs, often eliciting hidden requirements.
• Conducted meeting minutes to assure all requirements were accurately and precisely captured.
• Documented Use Cases and User Stories to the development team.
• Ensured timely and accurate communication with project staff throughout the Project Life Cycle.
• Assisted the QA group in developing and documenting test cases, system testing and UAT.
• Ensured traceability between documented requirements and test cases.
• Logged defects into HP Quality center and walked QA team through the defect descriptions
• Maintained Issue Logs and actively participated in System Test, User Acceptance Test and End-to-End Testing.
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.

Confidential

Business System Analyst

Confidential

Responsibilities

• Developed Functional Specifications Document FSD , Use Cases, Process Flow Diagram, Storyboard, and requirements Traceability Matrix based on final business requirements and enhancements.
• Interviewed Subject Matter Experts SME's asking detailed questions and carefully recording the requirements in a format that could be reviewed and understood by both parties- business and technical.
• Prepared workflow diagrams to analyze As Is and To Be scenarios, designed new process flows and documented the business process and various business scenarios.
• Gained extensive experience in creating and managing SharePoint directories and architecture.
• Developed the Test Scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and / or product knowledge.
• Facilitated UAT and test strategies with developers and testers.
• Defined the Scope of the project, gathered Business and Functional Requirements.
• Interpreted logical and physical data models for business users to determine common data definitions and establish referential integrity of the system.
• Completed documentation in relation to detailed work plans, mapping documents and data models.
• Led technical and business sessions, and acted as a liaison between user and stakeholders, converting business needs into software solutions of highest quality.
• Defined business process and business rules for the loan programs offered by the bank.
• Analyzed business requirements and segregated them into high level and low level use cases, activity diagram using Rational Rose.
• Created Sequence and Collaborations Diagrams using Rational Rose based on UML methods, thereby defining the Business Process Model BPM .

Confidential

Business Analyst III

Responsibilities

• Used Waterfall process model for the different phases of the Software Development Life Cycle SDLC .
• Conducted meetings, interviews and JAD sessions with stakeholders to collect business requirements.
• Reviewed Business Requirement Documents BRD and Technical Specification.
• Coordinated with System Analyst and Project Manager to set-up the pre-validation and validation environment to execute the scripts.
• Prepared Business Workflow models that cover 'How' business processes are accomplished.
• Prepared and analyzed 'AS IS' and 'TO BE' workflow scenarios, designed new process flows and documented the business process and activities of the business from the conceptual to procedural level.
• Created Wireframes which depicted the page layout and arrangement of the website's content, including web interface elements and navigational systems.
• Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes using Rational Clear Quest.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Worked closely with other groups to resolve the issues preventing alignment on milestones, resources and deliverables.
• Analyzed system requirements, developed detailed Test Plan, Test Cases and test scripts for testing the functionality, GUI and security.
• Served a liaison between the development team and the line of business.
• Participated in the logical and physical design sessions and developed design documents.

Confidential

Business Analyst

Responsibilities

• Interviewed Subject Matter Experts SME's and carefully recorded the requirements in a format that could be reviewed and understood by both business and technical people.
• Facilitated JAD sessions to embrace a problem's dimensions, possible causes, requirements, to propose alternative solutions.
• Developed and elicited Business Requirement Documents BRD , Functional Specifications Documents FSD , Vision of document, and use case documents.
• Monitored client expectations through client involvement and communication throughout the lifecycle of the project.
• Created document for data flow to support the project once it implemented in production and mapped new functional and business requirements.
• Analyzed business requirements and segregated them into high level and low level Use Cases, activity diagrams using Rational Rose according to UML.
• Articulated business requirements from user interviews and then converted the requirements into technical specifications.

Confidential

Business Analyst

Responsibilities

• Participated in gathering requirements and collaborated on creation of documents such as the project charter, project scope, project vision, Business Requirements Document BRD .
• Analyzed and documented the system specifications, Business Requirements and detail design of the software for full understanding of business.
• Assumed responsibility for collecting, understanding, and transmitting the business requirements for the project into functional specifications.
• Assisted JAD session for business and technical user group.
• Made extensive use of Unified Modeling Language UML to create use case diagrams, activity diagrams, sequence diagrams and collaboration diagrams.
• Worked with other business analysts to design and document needs assessment, workflow, data maps, business requirements, business rules, policies and procedures.
• Interacted with developers to resolve the technical and implementing issues.
• Worked with technical team to gather and elicit and analyzed requirements.