Objective:

• A solution-focused, team and goal oriented IT professional with over 8 years experience in providing technical assistance to business professionals and end users. Proven ability to successfully analyze and identify critical support requirements and develop innovative solutions for increasing systems' reliability and productivity. To undertake challenging and responsible position to work in a professional and progressive environment, to perform duties as a Business Analyst / Project Analyst , strong organizational abilities communication skills. Excellent at facilitation, requirements gathering, system design, detail oriented and documentation along with project management skills.
• I use my skill to communicate directly with the client and gather details of requirement. I have wide knowledge and experience in reengineering concepts and tools. I make use of my experience to reengineer the process and improve it to make the business effective and efficient.
• I am well versed in converting the requirements into effective business design. Having knowledge and experience in software companies I use my knowledge in the process of detailed system design.

Software Skills:

• Microsoft Office 2010 - Access, Visio, Excel, Outlook, PowerPoint, Project and Word
• JIRA
• Lotus Notes
• Business Analyst Body of Knowledge IIBA v1.6 and 2.0 , Agile Scrum SDLC, SharePoint 2010, Business Process Analysis BPA , Business Process Management methodologies BPM , PMBOK
• UML, Use Cases, Activity and Class Diagramming, Wireframes and good knowledge on Business Objects.

Technical Summary:

Environment / Database: .Net, C , Java, COBOL, Oracle, SQL

Summary of qualifications:

• Business Analyst Body of Knowledge IIBA v1.6 and 2.0
• Knowledge of PMBOK
• Experienced in Project Management, Business Analysis, Business Modeling, and Data Modeling.
• Excellent at facilitation, requirement gathering, system design and documentation
• Proven ability to successfully analyze and identify critical support requirements and develop innovative solutions for increasing systems' reliability and productivity.
• Strong Project Management Skills Utilizing Standard Project Methodology, Project Scope, Design, Management Rollout Change Management
• Expertise in system design and development required for business process
• Identified stakeholders and facilitated JAD sessions for a group of 5-10 members
• Led planning meetings, JAD sessions, analysis development, test inspections, and other project meetings throughout software life cycle.
• Conducted interviews and developed business cases to implement process changes, develop training materials, and instructed clients on new processes and procedures.
• Seasoned in working with external and internal Clients in order to develop artifacts to support the development and implementation of Enterprise Architecture, Business Transformation, and Systems Development projects.
• Problem Identification Resolution
• Dynamic Team Building Leadership
• Customer Service and Relationship Management
• Excellent Communication and Negotiations Skills
• Capable of handling multiple projects
• Hard working fast learner to quickly adapt incorporate new techniques.
• Thorough SDLC / Project Lifecycle experience for projects of duration from one month to 24 months
• Work very closely with Architects, Developers, Project Managers and QA Team
• Pursuing Certified Business Analysis Professional CBAP

Confidential

Business Analyst

• Facilitate discussion, definition, analysis and documentation of functional requirements.
• Translation of those requirements into the necessary business, technical and/or functional requirements specifications which detail the business need and communicate expectations for successful
• Created business requirements, categorized functionalities into Epics and created user stories for product features using JIRA in an agile development environment.
• Participate in daily scrums five different squads .
• Story time with the developers and QA team from five different squads
• Coordinate stories for offshore team and work with them for priority list.
• Work very closely with the scrum master for sprint planning
• Collaborate with UI developers to help identify adaptive vs. responsive design approach for product features.
• Conduct retrospection session at the end of sprint.
• Provide product demo at end of each sprint.
• Developed Product Requirement Documents and Functional Specification Documents
• Work with QA team for creating test cases scripts and testing
• Involved in UAT

Confidential

Business Analyst

• Facilitate discussion, definition, analysis and documentation of business requirements.
• Translation of those requirements into the necessary business, technical and/or functional requirements specifications which detail the business need and communicate expectations for successful delivery.
• Provide support for complex business initiatives and joint application development JAD , create and maintain a document management methodology and manage documentation and follow through for project Action Items, Issues and Risk Mitigation.
• Work as a liaison between the sales team, business team, IT development and the Clients to ensure proper project implementation.
• Analyzes and document business processes and metrics, and identification of improvement opportunities.
• Participate on PreSales calls with the Sales Team and potential clients and elaborate on the prepaid/payment solutions system functionality.
• Define and manage project scope with the client based the needs identified and system technical feasibility.
• Gather, analyze, define and document business and technical requirements needed to support internal and external projects related to prepaid and payment solutions interfaces, including: client integrations, migrations and strategic platform and or/process enhancements.
• Effectively manage process re-engineering and workflow analysis.
• Research and resolve problems associated with system transactions and/or processing in multiply environments.
• Standardized internal/external project documentation, to include Transaction Processing Specifications, Statements of Work, Processor Integration Toolkit and Functional Specification/Requirement documents.
• Effectively managed process re-engineering and workflow analysis.
• Evaluates, applies and projects the impact of system changes on all stakeholders internal and external clients .
• Assist with test plan development, including identification of test scenarios/cases.
• Worked as a liaison between QA and IT development to ensure proper defect tracking and test results

Confidential

Business System Analyst

• Working in different environments - .Net, C , SQL, SharePoint 2010 etc. for the external clients
• Configured Microsoft SharePoint 2010 data structures and page layouts for internal and external clients
• Responsible for creating functional specs for the end client using Agile methodologies
• Creating use cases and wireframes
• Followed ITIL methodologies
• Involved in testing. Responsible for creating test cases and scripts, test strategy document, actual testing and defect logging
• Design, Create and Generate reports

Confidential

Business System Analyst

• Worked in various applications within the company with different technologies .Net, C , COBOL, Oracle, Java.
• Followed BPA BPM methodologies throughout the project life cycle
• Analyzed As-Is business process and defined business requirements
• Produce business scenarios for introducing direct channel Internet and e-application for capturing customer applications
• Create business / system flow diagrams using Visio to identify current and future business processes.
• Capture the End 2 End process requirements and prepare Detailed Requirements Document
• Create concept designs to clearly identify recommendations and system impacts and new development
• Define project scope and feasibility and work with decision makers to set development priorities.
• Define functional and technical specifications including: data mapping, database modifications, graphical user interface GUI designs, dashboard designs and report layouts for .Net projects.
• Facilitate regular status meetings and stakeholder meetings to review, discuss, and document current and future development projects, and production defects.
• Assist with unit testing development testing to verify results prior to beginning User Acceptance Testing UAT .
• Facilitated JAD sessions with internal and external clients.
• Created ensuing use cases, report requirements/templates, scope documents, issue tracking and project plans.
• Act as liaison between users and technical staff senior management to understand business needs
• Created mock screens for new application or within existing applications using MS Visio.
• Part of the duty consisted of generating test cases from the requirements document. Provided test data to the testers.
• Provide post-deployment support to ensure successful completion of the project.
• Created system documentation for lot of application C , Cobol, .Net environment , which turned out to be a big help for both developers and QA
• Document Management using SharePoint 2007.
• Help production support team with documentation for the tickets received. Created custom ChangePoint reports using ChangePoint Report Designer to be used by Management to track production issues. Created different types of pareto, charts, trend analysis for production team.

Confidential

Business Analyst

• Provided level 2 support for Customer Engagement Lifecycle Management application for the IBM Systems and Technology Group.
• Trained and developed overseas team for the level 1 and early level 2 issues for operations and test cases.
• Responsible for the analysis of IBM internal client business issues, understanding and documenting those issues, and determining appropriate cross-functional solutions.
• Coordinate the resources to implement the solution set.
• This role also included leading root cause analysis of initial client support issues and Design issues and recommending appropriate solutions within our internal developed system.
• Gathering job requirement from IBM internal clients and presenting a test case to the release manager
• Preparation of functional specs and mock-up screen using visio.
• Reviewing test documentation as prepared by off shore team and doing actual test implementation.
• Job duties also include generating monthly charts to be presented to IBM VP. This enabled the operation group to operate under a much more timely and accurate manner.
• Perform internal audits monthly and quarterly basis. Prepared desk procedures for the external audits.
• Worked with teams of software engineers and developers on multiple software development efforts with a primary focus on user interface development and supporting code.
• Work very closely with the Developers during software release and testing.

Confidential

Project Analyst

• Responsible for providing IT support to environmental projects on the delivery and management of projects either from a cost, complexity or client management perspective monitoring activities of projects including contractors, consultants and stakeholders and reporting on project activities.
• Developing, implementing and managing a program and projects including project budgetary and financial management resource allocation and integrating multi-disciplinary consultant and specialist inputs
• Participating in the tendering phases of projects by identifying environmental requirements and ensuring contractual compliance with the contract documents general conditions, plans, specifications and in the case of consultant contracts, statement of work, proposal review etc.
• Project/program management support for more complex projects/programs including oversight of consultant activities and review/comment on draft reports
• Maintaining appropriate records, budgets, schedules, and documents for the field and in-house staff. Tracked project risks and issues. Monitored through to complete resolution. Worked in pressure of tight budget and resources.
• Analyzed data and produced weekly dashboard and project status reports. These reports were prepared for and directly informed the Project Management office of overall project progress and flagged identified risks and issues.
• Coordinated project status meetings for multiple work-streams. Prepared meeting agendas and minutes.