Summary

Results- driven participative management professional with proven expertise streamlining operations, ensuring optimal efficiency with a customer satisfaction focus. Transformational leader with demonstrated strengths in organizational development, finance, project management, and software systems

Professional Experience

Confidential

High potential Operations and Change Management-Contractor

• Mapped the workflow process identifying and streamlining pain points and overlapping responsibilities within the department and related agencies
• Provide support, coaching, mentoring and learning opportunities to staff, increasing motivation and productivity
• Manage the County's customer relationship management system CRM , reinforcing training on the entry of data in to the database, maintaining the integrity of the system
• Played a pivotal role in the migration of data from the QAlert CRM and CountyClick311 system to the Motorola CSR system as the project review
• Manage change plans in the agency, documenting As-Is Processes and identifying opportunities for improvement and efficiencies
• Perform a monthly assessments of service request received by the department and related agencies to facilitate decision making on the allocation of resources
• Design the customer satisfaction and feedback portal, improving interactions with customers, and facilitating decisions on implementing cultural changes
• Analyze operating procedures SOPs on a quarterly basis, delineating significant variations and recommending changes to senior management
• Played a lead role in the designing, set up, and the management of the quality assurance procedure which improved service level percentages by 8

Confidential

Business Strategy Administrator

• Designed and implemented performance management, learning and development programs increasing employee development and client satisfaction
• Work with utilization management companies minimizing the rejection of the agency claims and loss revenue
• Negotiated contracts and MOU's with Management Care Organizations and multiple payor sources increasing agency clientele by 60
• Conduct market intelligence activities/stake holder analysis to attract and retain clients
• Perform gap analysis, identify pain points in the agency's operation and work with managers to increase efficiency and prevent cost overrun
• Played an instrumental role in slashing the rate of employee overtime by restructuring the recruiting and credentialing process
• Redesign the quality assurance procedure increasing productivity and reducing turnover by 11
• Represent the company at high level Department of Health and Mental Hygiene/Office of Health Care Quality/CMS seminars for regulatory compliance
• Implement best practice and oversight systems to ensure agency complies with Medicaid and Medicare guidelines
• Analyzed operational reports and perform cost-benefit analysis to maximize use of agency resources

Confidential

• Accounting and Business Advisory firm where I worked on multiple projects/clients
• Outsourced Pricing Specialist with Trinity Protection Services, INC
• Interpret request for proposals RFP and prepare bid pricing analysis and budgets for multiple federal and state contracts with collective bargaining agreement requirements
• Establish, maintain, and execute line item and fixed pricing for specific contracts
• Develop templates used for pricing proposals and in managing and executing sub contracts involving disputes, modifications and claims/closeout
• Develop bid pricing and performed market/competitor analysis outbidding competitors
• Analyze the cost of hiring new employees vs. Overtime
• Manage supplier relationships and develop supply contracts with suppliers

Outsourced Finance Associate Confidential

• Prepare program budgets, monitor financial transactions and performed bank reconciliations for multiple international development programs
• Prepare information needed for marketing and business development materials such as past performance references and bid pricing analysis
• Reviewed relevant US and host country regulations and laws to align with the organization's policies and procedures
• Responded to donor inquiries, reconciling invoices with expense reports
• Maintained relationships with teaming partners and field staff, tracking project expenses and staff labor hours

Outsourced Business/Asset Manager Confidential

• Used Oracle financials to analyze and capitalize assets which had reached full potential
• Deleted duplicate lines created by error in local regions and rolled assets forward to the mass additions table
• Facilitate decision making by developing reports separating CIP projects from capitalized assets delineating dates, assets were placed in service and being retired
• Prepare depreciation schedules using the SL,ADS and MACRS depreciation methods
• Summarized financial reports for senior management to facilitate decision making

Outsourced Project Manager Confidential

• Ensured relevant skills, competencies and capabilities is used to accomplish the objective of the project
• Facilitated the review, submission and payment of vendor invoices in domestic and international currencies
• Served as the point of contact for agency vendors, establishing guidelines and standards to vouch and process invoices to performance contracts
• Verified that suppliers and vendor services were delivered/performed in a timely manner as per service level agreement
• Processed contractors and subcontractors invoices in momentum financials preventing the duplication of payments and overbillings
• Assisted clients to design and calculate direct indirect billing and cost reimbursement schedules which parallel DCCA requirements/standards.

Outsourced Project Manager Confidential

• Conduct qualitative analysis of the agency's business process and work flow using charts
• Reconciled transactions in the DC general ledger versus transaction details in the DC ledger RSTARS/SOAR
• Assist the Office of Tax and Revenue to develop internal control policies that parallels A123/SOX standards.
• Develop corrective actions to address significant control weaknesses in the District's tax sale process and analyze departure from its mission and operating procedures
• Participate in the delivery of complex change programs that enhance management decision making
• Assist management in the implementation of the proposed recommendations.
• Perform Gap analyses for performance and compliance requirements
• Test a sample of transactions to verify if corrective actions were properly implemented
• Develop procedure manuals to document subsequent tax sale related transactions

Outsourced financial auditor Confidential

• Assist seniors and managers to perform A133 financial audit for client
• Assist seniors and managers to define audit scope/set balance thresholds for testing
• Verified if housing subsidies to OA were properly recorded, billed, and collected
• Quantified errors associated with tenant rent, subsidy determination and billings
• Made long and short term budget projections to facilitate funding appropriations
• Verified Owner agents compliance with HUD's utility reimbursement policy
• Verified agency's compliance with internal control procedures
• Tested and reconciled Owner Agent bank statements to Tracks from HUD
• Reconciled revenue account balances to cash receipts and bank statements
• Propose journal entries and AJE to client when appropriate during field work.

Technical Skills

• Caseware, QuickBooks, Creative Solution, Oracle financial systems, Soar, RStar PeopleSoft, Advanced Microsoft Word, Excel and PowerPoint, Access, SharePoint, Cbeam, FoxPro, Momentum Financials, Ultra-Tax, CRM software, html
• Experience in Writing Business Plans.
• Experience in Contract negotiations and in drafting/responding to RFPs
• Experience in using SPSS to perform quantitative analysis