Objectives

T obtain a position within my career field.

Experience

CSE Tester/Business Analyst August Confidential

• Assigned new duties t be on the interface team for the CAMS Phase II project. Responsible for four IRS files 3 inbound and 1 outbound, the Credit Reporting outbound file, the new Electronic wage garnishment t OCSE, Federal Office of Child Support Enforcement implementing and designing the new ICR process for the new system and various conversion files within the new CAMS system. Developed all FUT's for the 16 DQXI locate interfaces Phase I interfaces based on requirements. Assigned leadership of Department of Children and Families DCF CP financial file, DCF NCP Financial File, and the PA Benefits update interface file. Responsibility includes:
• Reviewing all documentation t insure requirements are met for the new CAMS system and reporting discrepancies t be written as a possible change control.
• Ensuring the current system runs correctly and process and implement any changes on the current system.
• Create and execute functional, integration, and UAT test scripts in HPQC based on requirements.
• Lead design meetings with the development team and Process Owners when needed.
• Suggest changes t the current design and implement the design.
• The CP financial file went int production without issues. Prior t implementation and based on my analysis, I revamped the business rules t meet the desired outcome:
• Worked with DCF staff
• Held design meetings with DCF to clarify expected outcome
• Provided the new requirements to developers based on DCF inputs
• Reviewed the new DCF FLORIDA screens created for the acceptance of the CP financial data coming from DOR/CSE t DCF.
• Held meetings with ECC SME's to assist with developing the financial business rules
• Researched CAMS BI and ECC systems to determine the data elements needed
• Proposed new business rules t BPO's, management and developers for approval based on requirements and the data elements needed from the ECC and BI CAMS system.
• Held meetings with developers to apprise them of the correct calculations needed for the output file based on the ECC SME input
• Created new test scripts based on the new requirements
• Executed the test scripts
• Recorded and reported defects
• Held defect meetings with management and developers
• Co-tested with DCF staff to ensure the data they received was accurate
• Held final meeting for implementation for g live.
• Used SAP queries to verify and validate production file sent to DCF was accurate
• Verified DCF's new screens were populated with the data from the production file and correct
• Received confirmation from our external partner DCF that data received was the expected data
• The PA Benefits update interface file was assigned t me after implementation. This file went int production as designed but did not work as desired. Because of my success with the CP file and my knowledge of the new, legacy and DCF systems, I was sought out t research the DCF TANF and CAMS system t find all of the issues and determine how t fix the system. The scope of the changes affected the entire CAMS system. The complex changes were accepted by management and the changes were due t be tested later 2012.

CSE Tester/Consultant Confidential

• Design and implement the methodology for the Interstate Case Reconciliation ICR III project initiated by the federal government for all states and territories for the State of Florida Department of Revenue Child Support Enforcement CSE program. Keep statistical data for the 50 states completed t be compared t the ICR IV FCR list t be released in May 2006 t present. Evaluate the data t determine if Florida should continue using resources for and participate in the ICR project. Sample of the Statistics gather included: Percent number of cases Florida matched with other states. Percent number of Florida cases were updated with the other states case number based on match criteria. Percent number of participants Non-custodial, custodial parents and children Florida matched with the other states. Percent number of cases Florida matched perfectly with other state case number and participants. Make Recommendations t the stakeholders for process improvements. Used the statistics t automate certain aspects of the response file from OCSE and was invited t co-present at the ERICSA conference Child Support agencies of the eastern area t d a presentation covering these changes. Created the presentation and presented it during the conference. Did the following for that and other projects:
• All Software Development Lifecycle SDLC activities, including, requirements, design, Unit Testing, Deployment, and Maintenance.
• Implemented and maintained the ICR project with updates t the program for reliability and efficiency of the extract file and the updates t FLORIDA based on Federal Guidelines.
• Identified deficiencies of the FLORIDA system. Recommend changes and implement the changes through Policy and Procedure and programming changes.
• Review Functional Specifications for CAMS during various stages of the deliverables requirements, technical and functional stages.
• Write test scripts for the CAMS system Functional, Unit and Integration
• Attend design meetings for the CAMS system
• Provide input t the new design based on CSE functionality and Federal guidelines.
• Assigned to design sessions for the upcoming CAMS system

Revenue Specialist II Confidential

Member of the CAMS testing team for the State of Florida new computer system . Duties include reviewing functional specifications of each business process t become familiar with program logic and flow of the program. Review test scripts t ensure scripts follow the functional specifications and are valid test scripts. D data setup of prerequisites on FLORIDA s information is transferred int CAMS t execute test scripts. Execute test scripts and complete Test Discrepancy Report if the test failed. Complete TDR's and place on an Excel Matrix for all test scripts and summit t the team lead. Meet with members of the team t determine where we are and where we need t g and make suggestions on how t get there.

Confidential

Work Lists from Microsoft Excel workbooks. Lists were given t determine next appropriate action of enforcement. After reviewing and researching the case, it was worked and/or forwarded t the proper process. Researched data bases of the Dept of Corrections, Autotrack, Dept of Motor Vehicles, Dept of Labor and Securities, FL COC, and various web sites for location enforcement of child support cases. Interviewed and worked quick audits using the DCF TANF database and DOR CSE FLORIDA payment information on cases t determine delinquency and prepare administrative stipulations t arrears based on findings. Negotiated with non-custodial parents concerning the collection and enforcement of child support court orders. Computer programs utilized include FLORIDA, Word, Windows, Microsoft Excel, Group wise Netscape and Internet Explorer. Increase collections for service unit by using enforcement tools and acting as debt collector and making phone contact with the delinquent party.

Revenue Specialist III Confidential

Responsible for manipulating data and creating reports such as: Individual RSII Status reports, Monthly Status Reports, Intake Trend Report, using Microsoft Excel/Word. Create Forms/Reports for Quality Assurance. Perform QA on RSII'S. Have Samples of all reports/forms Determine process improvements and make recommendations t RAIII. Implement process improvements approved by RAIII. Complete reports, gather data, make recommendations t RAIII for all requests given t RAIII from Service Center Manager. Responsible for extensive knowledge of CSE Policy and Procedures. Responsible for training new employee's in all areas of the Establishment Process based on the policy and procedures manual. Propose and justify special projects . ime or ongoing work. Work data list for case intake and refer cases. Handle all complaint cases from the Governor, CSEPO, CCU. Delegate assignments t RSII's, clerks, RSI's. Participated in teams on the State, Region, Service Revenue

Specialist II Confidential

Work Lists from Microsoft Excel workbooks. Lists were given t determine next appropriate action of enforcement. After reviewing and researching the case, it was worked and/or forwarded t the proper process. Researched data bases of the Dept of Corrections, Autotrack, Dept of Motor Vehicles, Dept of Labor and Securities, FL COC, and various web sites for location enforcement of child support cases. Interviewed and worked quick audits using the DCF the TANF database and FLORIDA payment information on cases t determine delinquency and prepare administrative stipulations t arrears based on findings. Negotiated with non-custodial parents concerning the collection and enforcement of child support court orders. Computer programs utilized include FLORIDA, Word, Windows, Microsoft Excel, Group wise Netscape and Internet Explorer. Increase collections for service unit by using enforcement tools and acting as debt collector and making phone contact with the delinquent party.

Revenue Specialist II Confidential

Perform and process audits on child support cases manually and by automated spreadsheet. Analyze and evaluate financial data. Reviewed and analyzed child support orders which were the basis of the accuracy of the audit. Responsible for the accuracy of External Quality Assurance on regional auditors that summited audits for review. Handled legislative and other governmental entity inquires and resolve all issues. Provide feedback t management on the operation of distribution. Research public assistance DCF cases and TANF grants t determine appropriate grants t utilize. Research archived pay and TANF grants from the Department of Children and Families database. Perform other related duties as assigned. Efficient in 10 key operation. Computer programs include FLORIDA, CEMIS, Microsoft Word, Excel, Access, Works, Visual D-Base, Group wise, Netscape and Microsoft Internet explorer.

Revenue Specialist II Confidential

Responsible for implementing, tracking, and enforcing Income Deduction orders. Received recognition for changes made within the IDO process. Collected statistics on the effectiveness and productivity of the new program. Increased output and collections through the use of Microsoft Excel Program by 100 . Volunteered t train all counties in Tallahassee Region on the use of the IDO program. Communicated with counties and determined that they increased in collections as well. Submitted report of my findings using Excel and Word. Implemented special project for custodial parents t receive private insurance instead of Medicaid for the purpose of saving the state money. Delegated responsibilities and duties t others t effectively track enforce health insurance that was court ordered. Interviewed non-custodial and custodial t determine next appropriate action and attempt t resolve complex issues. Researched public assistance TANF grants and performed audits.

Skills

• Ability t act in a lead capacity on the most complex applications, and/or on the most complex data processing problems and can work independently as a high level technical specialist.
• Ability t analyze data and situations, identify and solve problems, reason logically and creatively, draw valid conclusions, develop effective solutions, apply creative thinking, and design methods and processes.
• Excellent verbal and written skills, including the ability t establish and maintain cooperative working relationships with both co-workers and customers or application users.
• Advanced-level skill and knowledge in application testing
• Testing methods and techniques, including white box, black box, and usability testing
• Microsoft Excel
• Secure File Transfer Protocol SFTP
• 13 years' experience with child support enforcement systems including knowledge of child support program requirements, such as case construct, payment distribution, welfare reform changes, inter-agency interfaces, and performance metrics.
• Ability to read COBOL code
• Ability to read SAP code
• Worked on mainframe with COBOL programming
• Worked on SAP ECC, BI and ECC system