Professional Overview

Experience e-Commerce Project Manager, Business/Financial Analyst currently in pursuit of a challenging career toward Director, Senior Project Management, Scrum Master and/or Business Analysis level roles. Strengths include BPR Business Process Re-engineering with emphasis in business needs identification, troubleshooting, financial analysis/reporting, defining business system requirement, developing solutions architecture, GUI/User Behavior specifications design and technical writing. Exceptional communication skills combined with proficiency in financial/accounting systems. I work well in team environments and also on individual assignments.

Confidential

Senior Business Analyst

• FTD Corporation
• Facilitated workshops with business owners/SME at identifying, gathering funtional requirements.
• Prepared functional requirements use cases , mock up screen shots and swim lane process flows,
• Worked with off-shore developers at functional design and development.
• Managed open items and addressed issues with development team.
• Worked with QA at preparing test cases.

Confidential

PMO Project Manager

• Sum Total Systems
• Managed regulatory releases to the Payroll system on quarterly and annual basis.
• Scheduled and facilitated business requirement workshops at identifying regulatory changes.
• Prepared development estimates/effort and created timelines and milestones.
• Worked with QA at estimating testing efforts.
• Coordinated user training projects.

Confidential

Senior Business Process Analyst/Scrum Master Short term contract specific to mentorship and preparing diagram

• Advanced Technology Services
• Facilitated business process workshops with Service Desk at identifying operation gaps and redundancies.
• Prepared AS IS and TO BE swim lane process flow diagrams.
• Provided business process improvement solutions.
• Mentored and instruct IT department at using the Scrum process and provided steps and directions at optimizing resource.
• Coached team at following industry SDLC standards and best practices.

Confidential

Senior Business System Analyst/Scrum Master

• McDonald's Corp
• Managed 3rd party vendor Epsilon customer database requirements and design.
• Instructed business analyst team at using various mock up screen shot tools and techniques. The effort escalated onto McDonald's Center of Excellence.
• Worked with Marketing on mobile application usability and customer behavior leading to increase revenue and overall sales.
• Managed customer database project timeline action items, issues and risks.
• Managed mobile applications development as a Scrum Master.

Confidential

Senior Business System Analyst

• Managed Financial System integration requirements while provided SDLC standards as guidance.
• Introduced effective JAD session approach at encapsulating high to low level requirements and rules.
• Prepared design solution detail process flow diagrams using cross functional formats.
• Streamlined and improved existing process through redundancy elimination.
• Worked closely with senior technology architect at determining best technical solution.
• Assisted business stakeholders at identifying system flaws and gaps.

Confidential

Business Requirement Manager/Instructor

• Managed Customer Account Management requirements using Agile methodology i.e Customer behavior data is used for marketing analytics at managing revenue and increasing Sales.
• Provided industry standard guidance on SDLC proper requirement document structure, user behavior/navigation rules and inception to implementation processes.
• Acted as a liaison between business and technology by translating business needs into technical solution specification.
• Worked with off-shore team on requirement clarification and test strategy.
• This was a 45 day project because it was an instructor role with deliverables of requirement templates and artifacts.

Confidential

Senior Technology Business Analyst/Manager

• Managed Customer Portal Private Passport requirements i.e Business Functional requirements rules, Traceability Matrix, Open Item/Issues Log, and Test Cases/Scripts.
• Facilitated JAD sessions with business owners creating propose solution process flow diagrams Swim Lane and Mock up screen shots as part of tech design.
• Mentor Northern Trust Partners at defining user stories and rules based on Scrum process.
• Assisted Senior Solution Architect at Mobile App requirements, design and user behavior.
• Provided recommendations on effective SDLC artifacts/process at reducing iterations between development and business owners.
• Provide recommendations on QA and UAT strategy and approach.

Confidential

Project Manager/Senior Business Analyst

• Managed e-Commerce business and functional requirements user stories mentoring others using industry SDLC standards and Agile Methodology.
• Redesigned/architected customer portal based on external customer, internal operations and helpdesk requests in an attempt to increase revenue through stream lining transaction activities.
• Managed Sprint plan and facilitated Scrum meetings with development and QA team.
• Prepared Mock-up Screen Shots and propose solution Swim lane diagrams as document artifacts.
• Set business owner expectations and managed timely deliverables.
• Worked with Sales VP and Directors at streamlining sales process using state of art solution technology.

Confidential

Senior Business Analyst

• Captured and documented Data Management business requirements with internal Operation and Solutions Groups.
• Identified and prepared use cases while proposing documentary suggestions leading to company standards
• Facilitated workshops with solutions group at identifying and preparing To Be solution e-Commerce process flows with swim lane diagram format.
• Identified and close business to functional requirement gaps thus ensuring specification documents are accurate and complete.
• Provided SDLC Best Practices and ensured Solutions Group follows Agile guidelines and formalities.

Confidential

Senior Business Analyst/Requirement Manager

• Managed the Online Application project ensuring timely deliverables including issues tracking, assigned action items and monitored development progress.
• Translated and managed business requirements into functional use cases and technical solution specifications using Agile methodology.
• Established application development process model as the new CPS standard trained staff business analysts at optimizing effectiveness.
• Evaluate for 3rd party vendors and make recommendation based on metric Pros Cons analysis.
• Reviewed and negotiated vendor contracts for CPS's best interest.
• Worked with stakeholders, SME and development at application and site navigation design.
• Prepared and executed UAT with comprehensive test scripts prior to implementation.

Confidential

Senior Business Analyst/Scrum Master

• Managed e-Commerce financial/inventory reporting tool user stories using Scrum process.
• Facilitated and address project issues and open/action items through daily scrum meeting.
• Prepared report tool use cases UML and solution process diagrams within the functional specification document,
• Worked with development team and business owners at designing tool interface, business logic and report formats.
• Managed and performed UAT User Acceptance Test on behalf of business users and worked with developers at bug fixes.
• Provide business guidance and training on best use of newly implemented report tool.
• Performed UAT for inventory remediation project verifying correct financial results.

Confidential

Senior Business Process/e-Commerce Analyst

• Defined e-Commerce project scope and provided timeline, milestones and cost estimates to stakeholders.
• Prepared and managed the project plan through weekly team status meetings.
• Facilitated status meeting Identification of new issues and addressing open ones along with action item s .
• Reviewed and negotiated 3rd party vendor applications, hardware, etc agreements along with legal assistance.
• Scheduled and facilitated business requirement workshops with business owners and developers.
• Reviewed various business solutions with team and escalated the best option to CIO for development approval. The best option solution resulted in less hardware purchased saving 200k and the final deliverable one week ahead of schedule.
• Captured and prepared business requirement and functional specification documents including use cases UML and swim-lane process diagrams.
• Assisted Commercial Manager at identifying and calculating capital expenditure versus expenses.
• Introduced and implemented traceability SDLC concept to team and implemented it for the company.

Confidential

Business Analyst Lead

• Managed and facilitated e-Commerce business requirement workshops using process flow diagrams and screen mock-ups.
• Implemented and ensured development team following the software development life cycle process.
• Implemented the requirement phase i.e. planning workshops to creating document traceability MS SharePoint .
• Prepared UML business and functional solution requirements use cases document and resolved gap s with business user s prior to sign off.
• Managed and addressed open business and technical issues using Excel.
• Prepared meeting minutes and expedited action items for assigned team members.
• Prepared test plans and approach for quality assurance group.
• Managed requirements for up to 5 concurrent web application projects.
• Acted as liaison between business users and developers focused on requirements and technology limitations.
• Addressed requirement questions from quality assurance group when testers prepared test cases.

Confidential

Business Analyst and Project Lead

• Managed and facilitated e-Commerce business requirement workshops and JAD sessions.
• Prepared requirements document UML and resolved gap s with business user s prior to sign off.
• Managed and addressed open business and technical issues using Excel.
• Prepared meeting minutes and expedited action items for assigned team members.
• Prepared test plans and approach for quality assurance group.

Confidential

Project Coordinator/Senior Business Analysis

• Project Coordinator Analyst for an Employee Creditor Equity Distribution Project involving preparation and maintenance of project plans for 4 equity distribution initiatives using MS Project
• Prepared milestone summary high-level and critical timelines using MS Visio.
• Streamlined and documented equity distribution process data flow diagrams with key focus toward critical issues and timely task management.
• Performed statistical analysis and generated various Employee Equity Distribution reports for business owners and Unions.
• Determined and implemented employee letter distribution strategy involving mail merge and database development MS Word Excel

Confidential

Project Manager

• Managed development and QA efforts for software maintenance and upgrades.
• Worked with counterparts PM for resource allocation based on prioritization.
• Managed project plans for 4 products includes approving developer hour entries.
• Facilitate weekly status meetings to address critical business issues and tasks.
• Provide high-level development status summary to upper management.
• Ensure best practice SDLC process from inception to implementation includes change request.
• Tools: MS Excel, Word, Outlook , Visio, Project Enterprise.

Confidential

Project Manager/SR. Business Analyst

• Managed, developed and implemented project management tool MS Excel that keeps track of state filing status, timelines/milestones and critical business issues. Tool is later adapted by all Specialty Product Lines.
• Developed and implemented Status Reporting tool for State Managers at viewing project progress.
• Managed Milestones/Timelines and ensuring timely deliverables to systems team.
• Identified and managed tasks and dependencies for business unit.
• Identified and resolved issues with SME Subject Matter Expert at weekly meetings.
• Responsible for CRD Customer Requirement Document for insurance policy redesign involves working with Pricing and Product managers at extracting business requirements.
• Reviewed and edited use cases with system team tracked Change Requests.
• Tools: MS Excel, Word, Outlook and Visio.

Confidential

Senior Business Analyst

• Identified and managed project tasks assigning to appropriate team members for effective results.
• Managed timelines and identified project issues that may impact delivery deadline.
• Business liaison between Compliance Group and Development team.
• Gathered historical data requirements from business group and performed GAP/ Data analysis onto Class A transaction files received from third-party financial service companies.
• Prepared process flow charts to illustrate Project's objective and scope.
• Prepared audit documentations UAT, process flows, etc for Regulators and Wachovia Stakeholders.
• Maintained and monitored project's Change Control Peregrine System /PICCT .
• Prepared test cases for Breakpoint Refund process.
• Tools: MS Visio, MS Word/Excel, DB2 Unix , MS Project, Breakpointer.com.

Confidential

Senior Business Analyst

1. Prepared tasks and time management schedule for Business Analyst group using work break down structure. The schedule assisted the Project Manager at planning time critical tasks for best use of resources consultants .
2. GUI specification designs for New York Agencies' time sheet management system City Time based on Use Case UML analysis. Reviewed Use Cases with client for approvals.
3. Facilitated Use Case Meetings at capturing business requirements and business rules. Reviewed and validated business rules for approvals.
4. Use Case Rational analysis explaining scenarios and process flows.
5. Use Case analysis activity diagrams for Business Process Flow illustrations.
6. Evaluated business rules with client requirements to ensure accuracy and consistency.
7. Worked with GUI HTML developers at designing prototype for client sign-offs.
8. Liaison between client NYC and developers for code development and functionality model.
9. Tools: RUP, ClearCase, ReqPro, Visual SourceSafe, MS Visio, MS Office Professional.

Confidential

Project Manager/Business System Analyst

• Managed client deliverables and task assigning for the consultant group.
• Facilitate client engagement meetings with emphasis on milestones and delivery expectations.
• Prepared IT initiative estimates for 2004 budget plan involving cost/benefit analysis.
• Prepared existing business process maps and generated future state process maps with re-engineered processes for Clinical Study Management System using RUP methodology. The future state process maps reduced user Gaps between business needs and system utilization.
• Prepared Electronic Employee Training Tracking System Use Case models and functional specification documents for budget analysis and planning.
• Evaluate Third-party Clinical Study Management System software packages and middleware aligning to business needs.
• Prepared high-level business architecture solutions and diagrams streamlining antiquated processes.
• Tools: MS Visio, MS Word/Excel, Documentum, SilverRun, Sametime and RUP/ UML Methodology.

Confidential

Business System Analyst

• Confidential IS Global Financial Knowledge Base System infrastructure with existing division's technology.
• Prepared business process documents by defining user roles/tasks and linking work flows between them use case diagrams/flow charts for the Global Financial Department.
• Designed new user/employee training system consists of self taught programs and user manuals.
• Performed GAP analysis onto current sales and financial reporting processes to identify system flaws/weaknesses. Reengineered sales consolidation job streams by providing business and technical solutions architecture.
• Tools: MS Visio, MS Word/Excel and RUP/ UML Methodology.

Environment: AS/400, MS Access, VB 6.0, Oracle, DB2.

Confidential

Presales/ Senior Business Analyst

• Raised over half million dollars in revenue by writing an exceptional proposal with detailed developmental approaches.
• Prepared business solution architecture as defined jointly JAR with the client.
• Designed/delivered Web Application development approach aligning with client's RUP methodology.
• Managed and defined business requirements.
• Performed GAP analysis on ineffective business processes and bridging the gap as needed.
• Reengineered business processes BPR job streams that eliminated over 50 of manual labor.
• Prepared functional/technical designs by identifying use cases and illustrating them via flow charts and diagrams.
• Developed and expedited test plans prior to implementation.

Environment- VB 6.0, C , Oracle 8i, Windows NT 4.0.

• Tools- MS Visio, MS Word/Excel and RUP/ UML Methodology.
• Internal Projects
• Prepared Statement of Work for prospective clients.
• Prepared Work Breakdown Structure WBS for web development projects. The WBS assisted us at better estimating the project cost.
• Proactively defined internal controls and implemented ideal infrastructure model for a business solution center.

Confidential

Senior Business Analyst

• Proactively prepared solution architecture for the user migration user profile data initiative and staged development accordingly.
• Prepared Use Case models and system infrastructure including middleware diagrams depicting the Web Portal system and its interfaces.
• Designed prepared user administration functional specifications using UML modeling with data flow charts and diagrams.
• Ensured milestone successes by managing daily progresses and providing teamwork enthusiasm.
• Gathered re-engineered security rules from client.

Environment- Java, XML, XSL, DOM and UML. The client needed an E-Portal technology to replace their current lotus notes environment.

Tools- MS Visio, MS Word/Excel and RUP/ UML Methodology.

• Designed and implemented a requirement gathering tool using MS Excel reduced time spent in the discovery stage by 50 .
• Re-engineered BPR e-commerce processes through process flow charts.
• Designed data models using MS Visio for relational database.
• Provided business solutions using web applications i.e. site maps and GUI designs.
• Prepared web system layouts architecture for the bank user enrollment entry forms.
• Gathered defined requirements from product managers and end-users using JAR Joint Application Requirements .

Environment- Java, XML, XSL, DOM and UML. The newly developed web application is to replace the current paper forms sent via emails. My responsibility was to design GUIs that mimic the paper forms on the intranet extranet so bank clients can execute business transactions on line.

Tools- MS Visio, MS Word/Excel and RUP/ UML Methodology.

• Prepared Silverstream's 'Knowledge Base' component functional specification, the 'Knowledgebase' component functions as a knowledge management tool.
• Managed administrative role bench consultants i.e. tracking activities, monitoring goals.
• Prepared conceptual design of internal web application training exercises/ sales demo.

Confidential

Senior Consultant/Business Analyst

• Gathered and defined e-commerce requirements from client and translated them into design specifications for internal developers.
• Re-engineered supply-chain applications to improve business processes.
• Analyzed and fixed MS Access database for electronic parts distribution.

Tools- MS Visio, MS Access, MS Visual Basic, MS Word/Excel.

Confidential

• Supervised the Y2K EDI e-commerce upgrade for over 400 trading partners such as UpJohn and Ciba.
• Analyzed/modified EDI mapping on the Mainframe/Cobol environment in accordance with Y2K Compliance.
• Gathered business requirements and rules for a technician application.
• Developed and implemented a robust business application MS Excel that decreased manual labor by 50 hours a week.
• Designed relational database model for MS Excel application.
• Internal Projects
• Designed and implemented internal human resource payroll applications that have increased efficiency by reducing manual entries.
• Assistant developer of human resource application using VB 6.0 MS Access.

Confidential

Project Lead/Application Analyst

• Project lead for AS/400 software integration with affiliated oversea software company. Kept project cost 20 below budget throughout all phases.
• Defined integration requirements with clients and prepared enhancement documentations using activity diagrams/process flow charts.
• Prepared product courseware and exercise guides.
• Responsible for Quality Assurance of Cost Product releases i.e. scheduled testing staff to meet release deadlines.
• Prepared test plans and scripts manual Automated for various ERP and Financial modules.
• Designed the BPCS costing report layouts.
• Assisted software engineers at debugging various programs in the AS/400, RPG IV environment.
• Monitored client issues and expedited software fixes onto client sites.