SUMMARY

• About 9+ years of industry experience as a Business Analyst/Business Systems Analyst in Healthcare Industry with substantial understanding of Business Requirements Gathering, Business Process Flow, Data Modelling, Software Development Methodologies, Business Process Modeling, and Business Intelligence
• Have a Scrum Master Accredited Certification from International Scrum Institution
• Profiency in BABOK guidelines in Business Analysis to enhance the business value to stakeholders of the project
• Thorough knowledge and working experience in Business Analysis and Rational Unified Process (RUP), Agile - SCRUM, Waterfall, Rapid Application Development (RAD) methodology and rational tools
• Interacted and organized meetings between end-users, expert team, vendors, development and QA team and suggesting key enhancements and changes to the business architecture
• Experience in managing and conducting JAD sessions, Brainstorming, Interviews as well as Workshops and interacting with the internal and external Stakeholders to resolve issues
• Expertise in business and technical writing of Business Requirement Document (BRD), Functional Requirements Document (FRD), System Requirement Document (SRS), Use-case specifications, and User Manuals
• Extensive experience with process modeling using UML and skilled in designing the business models using analysis model, activity diagrams (swim lane charts) and Use Cases, flow charts and sequence diagrams
• Extensive knowledge in all phases of product lifecycle management (PLM), bottom up and top down approach
• Experience in Elicitation Techniques, Gap analysis, Risk analysis, SWOT analysis and Impact Analysis
• Thorough working knowledge of Test Plans, Test scenarios and Test cases to ensure comprehensive testing of all functionalities and constancy to Requirements Traceability Matrix (RTM)
• Skilled in execution of various types of testing including User Acceptance Testing, Regression Testing and Functional Testing, System Testing, Load Testing, Performance Testing and Integration Testing
• Experience in working with SSIS, SSRS, SSAS and assisting technical team with JavaScript
• In depth knowledge of SOA Framework, SOAP, Web Services, WSDL and Client and Server Validations
• Extensive working experience with web services related projects that utilized Ajax
• Extensive experience in Software Quality Standards, Documentation and implementation in a business environment and have thorough understanding in selection of PK, SK, and CK as well as understanding the entities
• Proficient in Structured Query Language (SQL) for data manipulation and retrieval from data warehouse and also experience in transformation to the required Data base like DB2, Oracle etc.
• Experienced in working as a Certified Scrum Master in an agile environment and facilitated scrum ceremonies, resolved impediments faced by the team and assisted the Product Owner with activities related to the Sprints
• Comprehensive knowledge of various agile environment techniques like Planning Poker and MOSCOW analysis
• Proficiency and thorough working knowledge of Rational DOORS Next Generation (RDNG)
• Experience in designing claims processing system interfaces for automating and updating the systems
• Experienced inHealthcare Pricing/Reimbursement, EHR (Electronic Health Records) and EMR (Electronic Medical Records) as well as environmental health and safety (EHS)
• Comprehensive knowledge of Healthcare Insurance including Medicaid, Medicaid Information Technology Architecture, Medicare (Part A, B, C, D), and Medicaid Management Information Systems (MMIS)
• Experience in HIPAA, HL-7, EDI Transactions (270, 271, 276, 277, 278, 834, 835 and 837)
• Thorough knowledge and interpretive skills for understanding and gathering the requirements, business rules/processes, generating use case, analyzing ER Diagrams and Data Flow Diagrams
• Proficiency in medical terminology, diagnosis and procedures codes using ICD-9, ICD-10 codes
• Highly self-motivated, details driven with organizational capabilities in fast-paced environments requiring rapid working skills and working in cross-functional teams and adjusting to various work environments
• Bilingual experience to manage both on-shore and off-shore teams
• Motivated to work individually as well as a team player with excellent communication and interpersonal skills

TECHNICAL SKILLS

Healthcare & Compliance: EDI Transactions, HIPAA 4010 and 5010, MMIS, HL7, ICD-9, ICD-10

Database: MySQL, Oracle, Microsoft SQL server

Operating System: Windows 2000/XP/7/8.1

Business / Modelling Tools: MS Project, Tableau, MS Visio, IBM Cognos, SSIS

Methodologies: SDLC, RUP, RAD, Waterfall, SCRUM, Agile

Requirements Management: Rational Requirements Composer, Microsoft SharePoint, IBM RDNG

Visualization Tools: Rational Rose, Rational Requisite, Requisite Pro, MS Visio

Testing Tools: HP ALM, HPQC, Load Runner

Office Tools: MS Word, MS Power Point, MS Excel, MS Access, MS Outlook

ETL Tools: Informatica, IBM-Cognos

Software Languages: SQL, HTML,XML, C

Project Management: SDLC models, RAD, JAD, Project Scheduling, Cost and Time Estimation, Requirement and Business Analysis, MS Project

PROFESSIONAL EXPERIENCE

Confidential - MA

Business Analyst

Responsibilities:

• Accessed and Performed in depth analysis of the company’s operationds and project details.
• Created Requirements Management Plan to work with the timelines and maintain the project and the task.
• Created and documented high level and detailed Use Cases and leveraged them.
• Conducted Joint Application Development (JAD) sessions and Q&A sessions with the Business Users.
• Closely Worked with the Business Users and SMEs to understand the business needs.
• Designed and documented the Project Plan and WBS using MS Project.
• Acted as liasion among Stakeholders and Business Users to understand their needs and recommend the solutions.
• Involved in project management, developing project plans, setting project schedules, scheduling tasks and activities.
• Worked with business process flow diagrams using MS-Visio as a visualization tool.
• Extensively worked with SharePoint for document management and improving the accessibility with the team.
• Utilized the Worksite for updating the prepared documents and use cases for Business Users.
• Assisted the Lead with Enterprise Capability Mapping (ECM) and Enterprise Process Mapping (EPM).
• Worked with IBM RDNG as requirements management tool and mapping the capbilities.
• Assisted the team with HPQC as testing tool for the project.
• Prepared test cases and coordinated with QA team for testing.
• Assited in Training and Mentoring the Business Users and its team with functionality of the RDNG tool.

Environment: Waterfall, MS Office Suite (Word, Excel), SharePoint, Worksite, MS Project, MS Visio, IBM RDNG, HPQC, EPM, ECM

Confidential, Lansing, MI

Sr. Business System Analyst

Responsibilities:

• Created the scope,time frames, Gap analysis, cost and maintenance procedure for the project.
• Developed Requirements Management Plan to adhere and work with the timelines and achieve every task on time.
• Drafted and created high level vision and scope document, BRD, FSD and other documents such as use cases.
• Conducted Joint Application Development (JAD), questionnaires, surveys and Rapid Application Development (RAD) sessionsfor communicating and managing expectations for the business.
• Worked with the Business Representative to understand requirements and priorities and ensure that building of pharmacy claims processing system was aligned appropriately.
• Created project plan and WBS using MS project and JIRA (during design, development and testing phases)
• Updated the pharmacy retail locations to the ETL table and worked with HIPAA X12 EDI transactions (834, 837).
• Worked closely with ETL leads/Managers and performed data requirements analysis and documenting the analysis.
• Performed extensive work with Informatica tools for data warehousing.
• Provided the ETL team with the Data Mapping document and assisted them to create the mapping.
• MS visio was used as a visualization tool to make use case diagrams and process flows.
• Utilized Share Point tool for document management and accessibility between chore and ancillary teams.
• Used Hp ALM as requirements management tool and for test and defect management.
• Prepared test cases, test script and test scenarios and coordinated with QA team for testing.
• Interacted with the developers to report and track bugs using Test Manager.
• SQL scripts/queries for data verification extensively used throughout the project.

Environment: MS Excel, MS Visio, Waterfall, Test Manager, MS Project, Informatica, HPALM, HTML, My SQL

Confidential, Williston, VT

Business System Analyst

Responsibilities:

• Performed GAP analysis assessed ‘As-Is’ processes through user interviews, data collection and analysis, design and evaluation of ‘To-Be’ process solutions.
• Essential client requirements and functional specifications elicitation using JAD sessions, observation, interface and document analysis.
• Created mock-ups screens, workflow, and conversion requirements.
• Highly expertized in tracing requirements throughout the development process and verifying adherence to Requirement Traceability Matrix (RTM).
• Created business process flow diagrams and charts using MS-Visio as a visualization tool.
• Involved in project management, developing project plans, setting project schedules and milestones, scheduling tasks and activities using MS Project.
• Played a key role in planning User Accepted Testing and implementation of system enhancements and conversions.
• Created product documentation, including online help, printed user manual, and training materials.
• Prepared User Manual detailing the functioning of the Software Application.
• Trained business end user for new functionality of application.

Environment: MS Office Suite (Word, PowerPoint, Excel), MS Project, MS Visio, Agile Scrum-Waterfall, MS SQL Server, C#, ASP, .Net, SSRS, SSIS, SSAS.

Confidential, Eden Prairie, MN

Business Analyst

Responsibilities:

• Extensively performed GAP analysis in the project, by understanding ‘As - Is’ and ‘To - Be’ conditions, by facilitating meetings, interviews and Joint Application Development (JAD) sessions with business users, system architects and development teams
• Developed Business Requirement Document (BRD) and Functional Requirement Documentation (FRD).
• Identified and analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements
• Acted as intermediary between business team and developers that led to interpretation of technical specific queries
• Experienced in working with Technical Writing teams and ensures the delivery of a high quality automated system
• Data transformation and Data validation using Microsoft Visual Studio.
• Worked closely with Developers for integrating and loading data into the new system in the required form.
• Prepared a complete set of wireframes to ensure consent from the business users and the end users.
• Worked on Benchmarking activities to identify the best practices.
• Created User Manual detailing the functioning of the Web services and its applications.
• Wrote various queries and developed reports for various levels of management by using SQL and Excel.

Environment: Java, JSP, EJB, Hibernate, MS-Office, Waterfall, Rational Rose, UML, HPQC

Confidential, Commack, NY

Business Analyst

Responsibilities:

• Interviewed to gather requirements and analyzed the feasibility of their needs by coordinating with the Project Manager, Technical Lead, Business users and End users.
• Conducted walkthrough session with business end users, stakeholders, SME, project manager etc. to discuss and resolve various issues.
• Created Use case diagrams and activity diagrams using UML for designer and developer to describe whole scenarios using MS-Visio.
• Created ER diagrams to establish different entities, relationships and different data mapping.
• Informatica was used to extrapolate the difference and results of data mapping.
• Assisted architect in developing and selecting of Primary Key (PK) and Foreign Key (FK) for developing of schema for easy identification of subject information regarding treatment.
• Assisted architects in creating ER diagrams for mapping data from various database into a single source.
• Developed fact tables and established relationship using dimension modeling as basis for designing Data Warehouse.
• Data validation, analysis and generating accurate reports using Tableau and Cognos.
• Executed SQL queries to test data manipulations for data warehouse that detect functional acknowledgement.
• As a ScrumMaster, documented Sprint backlogs, conducted Sprint Planning Sessions, Daily Scrum Meetings.
• Created artifacts such as Sprint Burndown charts and Product/Release Backlogs for efficient Product Management.

Environment: MS Excel, MS Word, Requisite Pro, Agile Scrum, MS Project, MS Visio, Outlook, Microsoft SQL Server, Microsoft Visual studio, Tableau

Confidential

Business System Analyst

Responsibilities:

• Gathered requirements through various techniques of elicitation of interviews, group meetings and focus groups with the identified business user and developers.
• Actively involved in documenting the Business Process Model and process overview.
• Guided the JAD sessions with the Stakeholders throughout SDLC methodology and resolved various issues with the help of Network Physicians in adapting eScribe.
• Planned an extensive set of wireframes to ensure the consensus on UI with the help of SME and by the interaction with the Network Physician for feedback.
• Involved in Requirements gathering for customization of the Electronic Health Records for the smartphone UI and provided with the wireframes and mockups for the user satisfaction.
• Collaborated with business users to develop and revise Business Process Requirements (BPR) and Software Specifications Requirements (SRS).
• Developed Visuals for the applications using Rational Rose and Use Cases, State Diagrams, Sequence Diagrams and Activity Diagrams.
• Worked extensively with SQL scripts/queries for data verification at the backend. Accomplished in regulating the flexibility of the applications features during development to help in customizing the products onsite at the client organization.
• Created User Manual detailing the functioning of the Software Application.

Environment: MS Access, Agile Scrum, MS Excel, MS Word, Requisite Pro, MS Project, MS Visio, Outlook

Confidential

Business Analyst

Responsibilities:

• Designed the Business Requirement Document (BRD) based on feedback from senior management. Conducted JAD sessions with SME including business owners, sponsors and analysts
• Developed business process models in RUP to document the initial scope of the project, list of major functionalities and partnerships with existing ACOs and healthcare provider and payer organizations.
• Performed GAP analysis between ‘as-is’ web portal and ‘to be’ OHMS Interfaces.
• Verified various transactions according to HIPAA rules (834, 278) and ASCX12 standards.
• Conducted user interviews, gathered requirements, and analyzed the requirements using Rational Requisite pro.
• Designed and developed Use Cases and Activity Diagrams using UML in MS Visio.
• Documented and assisted in delivering Functional Specification Document (FSD) to the project team. Gathered requirements and defined business rules
• Documented the team performance using MS Project 2010.
• Extensively worked with Share Point tool for document management and accessibility
• Designed initial developmental and test iterations for high priority functionalities, reclassified as OHMS Phase I
• Assisted in User Acceptance Testing for Phase I, by creating Test Plans, Test Scripts and Use Cases Using Microsoft Office. Trained System Users, in running regular and exceptional routine of our systems. Created Trouble shooting dialogues for In-House Apps.
• Prepared release notes and user manual for phase OHMS phase I.

Environment: Windows, MS SharePoint, MS Visio, IBM Rational Software, UML, SQL, RUP-Waterfall, Informatica, Oracle, Web Service.

Confidential

Business Analyst

Responsibilities:

• sions with Business Owners and SMEs to accurately define the requirements.
• Created Functional Specifications Document (FSD), and UML diagrams post the requirements elicitation phase.
• Successfully implemented the Waterfall methodology to the project.
• Created various documents for effective Project Management.
• Performed client side and web based ETL validation using SQL and XML based queries.
• Assisted in Unit testing, Acceptance Testing and System Testing.
• Tracked and maintained a defect log for the issues raised using HP Quality Centre.

Environment: Windows, Microsoft Office Suite, Waterfall, HPQC, SQL, XML.