SUMMARY

• Business Analyst with over 9 years’ experience in business process analysis/modeling, business requirements gathering, database design and development of web - based and client/server applications. Expertise in business process engineering, systems/solutions engineering, strategic planning and systems analysis. Strong verbal and written communication skills
• Over 8 years’ experience in business analysis and project management
• Ability to adapt to different business scenarios with ease
• Extensive experience in finance, call centers, telecommunications (billing and website development) and supply chain domain
• Provided thought leadership as a Business Analyst in delivering strategic IT projects with my analytical, business and management skills
• Conducted walkthroughs, surveys, questionnaires, interviews and brainstorming to elicit requirement from the customer
• Managed projects involving interaction with multiple cross-functional teams from client and vendor organizations
• Responsible for documenting and defining business and IT requirements by utilizing UML notation
• Excellent understanding of data models and ETL processing methodologies
• Expertise in project planning using MS Project and resource allocation to tasks during project life cycle
• Experienced in industry standard methodologies like Rational Unified Process (RUP), rational tools used during various phases of RUP, Software Development Life Cycle (SDLC) phases such as planning, design, development and testing
• Experienced in gathering requirements by arranging Joint Application Design (JAD) sessions, user workshops, conference calls, and white board sessions to strategize business decisions and detailed systems design with the help of Subject Matter Experts (SMEs)
• Complete life cycle experience in SCRUM, AGILE, SDLC, RUP methodology and project life cycle
• Performed ‘As-Is’ and ‘To-Be’ analysis, and GAP analysis and drafted project analysis documentations
• Proficient at requirement gathering, analyzing, specifying, validating and tracking through the SDLC
• Expert in developing data requirements document (DRD), Requirement traceability matrix (RTM), functional required documents (FRD), and business requirement document (BRD) to accomplish project goals
• Proficient in developing data models, use case diagrams, behavior diagrams, and class diagrams based on UML methodology using Rational Rose
• Experienced in developing test cases to meet system objectives, Unit test plans (UTP), System and Integration Test plans (SITP), GUI and user acceptance testing (UAT)
• Involved with QA team for developing test plans and implementing testing methodologies during critical phases of project implementation
• Working knowledge if report generation from Cognos and Crystal Reporting
• Knowledgeable of Six Sigma principles of quality management
• Experience in use of Supplier Input Process Output Customer (SIPOC), and process flow diagrams, Failure Modes and Effects Analysis (FMEA), Cause & Effect (C&E) matrix, and Ishikawa diagrams
• Experienced with Oracle Entitlement Server (OES) 10g R3
• Organized, goal-oriented, self-starter and proven ability to deliver from project start to finish, with limited supervision
• Excellent in business proposal risk assessment, highly effective management and organizational skills
• Facilitated weekly and monthly business review meetings to update on project progress

TECHNICAL SKILLS

• Unified Modeling language (UML)
• Rational Unified Process (RUP)
• Agile
• Waterfall
• Rational Rose
• HP Quality Center
• Windows 95/98/NT/2000
• XP
• Vista
• Windows 7
• SQL
• HTML
• XML
• SQL Server
• .NET
• MS Office
• MS Project (Excel
• VBA
• Macros)
• MS Visio
• Lean Six Sigma
• Crystal reports
• SAP
• P2P
• MS Dynamics
• Quickbooks
• Cognos

PROFESSIONAL EXPERIENCE

Confidential, TX

Sr Business Analyst

Responsibilities:

• Implement MRP for a Distribution center within the first couple of weeks after workshops with business and understanding their immediate needs and long term goals.
• Liaison between IT, business and engineering in order to provide SDLC solutions to meet organizations needs
• Explain the business rationale for the requirement of switching to variant configuration (VC) in SAP
• Strong understanding of Waterfall and Agile methodologies, and hence served as a good communicator with business on IT development status
• Document business requirements from workshops with business, engineering and operations
• Understand and document ‘As-Is’ scenario and ‘To-be’ scenario and provide an interim solution to get there
• Change management included
• Negotiating requirements between various stakeholders and convincing them of the approach taken to reach the end goal
• Document functional requirements and have various stakeholders within IT department sign-off on it
• Prepare presentations to explain the need for IT involvement in the entire project after losing two major stakeholders and going back to square one
• Prepare training manuals for end users at the Distribution centers located across the globe for MRP implementation
• Conduct training sessions for business users to understand the benefits of the project
• Explain the need for enhancements in the software
• Maintain action items and project timelines
• Assign tasks and ensure their completion
• Environment: Visio, MS PowerPoint, MS Excel, MS Word, SAP ECC, SAP APO, Clarity & MS Project, MS Sharepoint

Confidential, Providence, RI

Sr. Business Analyst

Responsibilities:

• Evaluated three proposed alternatives on quantifiable terms (Maintain the status quo, Reduce staff, and Implement teller capture software) using Mini Tabsix sigma tool.
• Completed feasibility studycovering economical, technological, and operational, along with the associated risk levels and mitigation approach.
• Presented recommendations for adopting Teller Capture approach with ROI projection, along with improved customer experience and better employee satisfaction.
• Provided project management supportthrough entire project life cycle.
• Actively involved in the requirement analysis, feasibility study, project charter and requirement signoffs, sizing, progress tracking, defect resolutions.
• Interacted with the software development teams and leadership team to ensure SOX, methodology and risk compliance.
• Interacted in a matrix project environment, to proactively identify and cross system impact or dependencies.
• Developed and verified detailed SLA(Service Level Agreement) and SDM (Solution Delivery Methodology) for business.
• Identified critical areaswith potential business risksand proactively enhanced the system for risk management.
• Prepared status report, charting out schedules, allocationand management of technical and human resourcesusing MS Excel and Project.
• Performed Gap Analysisfor new functionality requirements, as well as prioritized them based on actual business needsso as to align them with the product release roadmap.
• Environment: MS Visio, MS Office, Rational Rose, Mini Tab, Teller Capture

Confidential, Muscatine, IA

Business Analyst

Responsibilities:

• Responsible for assisting with project goals, objectives, project management guidelines, project standards, project scope, timeline, risk identification and mitigation, quality management, project budget, reporting and documentation throughout the project lifecycle
• Leverage client staff and contracted resources effectively across the project
• Review and recommend approval of project deliverables
• Responsible for reviewing and reporting on the overall program as well as individual project work plans, overseeing detailed task management; monitoring activities of the services vendor team, timelines, and risks, and has overall responsibility for reporting on status of project activities, milestones, and deliverables
• Oversee global project delivery from an organization wide perspective
• Manage the procurement process, developing/creating procurement documents and related acquisition documents for software products and services; also requires demonstrated negotiation and contract management experience
• Ability to work with business and IT partners of all levels; sensitivity and understanding required for successful cultural relations
• Manage project budget and reporting
• Strong presentation, verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to all levels of management and cultures including senior leaders
• MS-Office suite of software applications and tools, including: Microsoft Word, Excel, PowerPoint, and MS-Project, and MS-Outlook
• Responsible for the independent management oversight of the Project, securing the required resources and advocating to senior management
• Facilitate resolution of issues with input from the Client Project Managers
• Escalate unresolved issues to Project Directors and/or Steering Committee, in accordance with policies
• Develop project plans with focus on achievement of project goals and corporate initiatives, such as reduction in on-time delivery (OTD)
• Follow up on fixing issues with warehouse management (WM), Production planning (PP), Supply Chain (SC), CRM modules in SAP
• Make changes in process as necessary to facilitate error free system operation

Confidential, Linden, NJ

Business Analyst

Responsibilities:

• Gathered Business Requirements, interacted with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes
• Used Rational Unified Process (RUP) as the Software Methodology
• Utilize MS SharePoint for document management
• Analyzed and optimized the process, prepared Business Requirement Documents and then converted the business requirements into Functional Requirements Specifications and Technical Specifications using Rational Requisite PRO
• Scheduled meeting with developers, SAs (System's Analyst) and testers to collaborate resource allocation and project completion using MS Project
• Identified Use Cases from the requirements and performed use case realization, created UML diagrams including Use Case Diagrams, Activity Diagrams using MS Visio thus defining the Business Process Model and Workflows
• Performed Feasibility, Adaptability and Risk Analysis to identify the business critical and high-risk areas of the application
• Participated in various testing related review meetings
• Used Unified Change Management (UCM) tool, Rational Clear Quest to maintain and track the stakeholders requested enhancements and changes. Used Rational Clear Case, a Configuration Management tool to maintain different builds of the application with the description about all changes and versions
• Developed a new product called Oracle Entitlement Server for managing secure information
• Conducted JAD Sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them
• Used MS Project to manage schedules, deadlines and resources and to collaborate on the project
• Performed User Acceptance Testing (UAT) to test the functionality of the application
• SQL Queries, VB

Confidential, Boston, MA

Business Analyst

Responsibilities:

• Used MS Project to manage schedules, deadlines and resources and to collaborate on the project
• Interacted with the SME'sand stakeholders to get a better understanding of client businessprocesses and conducted requirement workshops among project stakeholders to verifyand validatebusiness requirements in UI designs
• Extensively involved in analysisand designphases
• Conducted feasibility studyand requirements analysis along with the Client
• Performed usability analysisand testingincluding user interface design throughout the development life cycle
• Provided Client meetings, Artifacts and end-user training on application usage and General IT knowledge
• Involved in Requirement Gathering, Analysis, Facilitate sessions, Use cases, DesignUAT, Develop work plan, Manage requirements, Resolve issues, Change Request
• Conducted GAP analysis, knowledge transfer, user training through well-documented manuals and presentations
• Developed Use Casesand generated UML diagramsdemonstrate critical processes
• Conducted Business Processes Modeling, and documentation of services processes
• Interacted with Project Manager, development teamand testers to meet functional, business objectives and requirements
• Prepared current and future Business Process Flow diagrams
• Reviewed codesand the performance of the stored procedures, applications, reports with technical team to deliver the work in more efficient manner
• Worked closely with development teamto clarify and to ensure that business requirements are being meet or adhere requirements
• Documented the User Manualand trained the end usersfor the application
• Assisted in manual testingof the Application

Confidential

Business Analyst

Responsibilities:

• Gathered, analyzed and defined clear and unambiguous Business and Functional requirements
• Conducted JAD sessions and translated the user requirements to system specifications
• Monitored existing KPIs and developed new KPIs based on business reporting requirements for customer satisfaction, average call time, call waiting time, active calls, agent performance metrics, call resolution, outbound call time, talk times, transfers
• Combine reports from various mediums to present to management
• Interacted with end users to understand their workflows/business process and requirements
• Identified the Data Attributes for the data required by the users & developed the Data Mapping & data dictionaries
• Planned & conducted JAD sessions and finalized Business Requirements & prepared Functional Specifications
• Involved in documentation during various phases of product life cycle and maintained all artifacts updated throughout each iteration execution
• Created different screenshots for UI applications using various MS tools and Visio
• Worked with project manager and PMO for identifying project scope, tasks and preparing project plans and project status reports during the entire project life cycle
• Implemented the Change Management and defect management process
• Worked with Testers to develop the test plans, test cases, and test scenarios for System Integration Testing and User Acceptance Testing
• Developed customized reporting for each business unit in daily, weekly, monthly, quarterly buckets
• Performed data analysis using SQL and MS Excel. Maintained Requirement Traceability Matrices (RTM)
• Conducted User Acceptance Testing (UAT) and developed the test plan, test conditions and test cases to be used in testing based on business requirements/use cases. Also involved in preparing and implementing deployment check lists, user manuals and user training schedules