PROFESSIONAL SUMMARY:

• Systems Analyst with 10+ yrs. of experience successfully supporting Healthcare and Payroll IT projects, citrix, and terminal server environments.
• Experience with workers compensation and auto casualty market
• Managed ICD - 10 conversion analysis
• Created MS SQL scripts for troubleshooting client data issues and module installation
• Adept at analyzing business requirements and defining system requirements.
• Performed business analyst functions for new modules/assisted in requirements gathering, planning, and implementation for practice management applications
• Performed client and product demonstrations
• Excellent communication skills that leverage technical and business acumen to connect with client executives and other business teams.
• Extensive experience Analyzing and resolving EDI transactions including (270/271, 276/277, 278, 999, 997,837, 820,835)
• Collaborated with WEDI listservs to improve operational efficiencies
• Over 10 years of managing commercial, state and local government projects in excess of $1,000,000
• Performed regression testing prior to deployment of system updates and enhancements
• Familiar with medical terminology, ICD-9, ICD-10, Meaningful Use
• Performed regression testing prior to deployment of system updates and enhancements
• Experience with gap analysis from 4010X to 5010X and from ICD-9 to ICD-10 for X12 transactions
• Proficient in Microsoft Word, Excel, Project, OneNote, PowerPoint and MS SQL
• Regular usage of Quality Center to track enhancements and defects through the SDLC to release

WORK EXPERIENCE:

Confidential, Duluth, GA

Sr IT Business Analyst

Responsibilities:

• Developing standard templates and processes for requirements gathering and documentation
• Interacting with business owners and key stakeholders to understand their needs and what system changes are required to support those needs
• Documenting business requirements and process flows through means such as functional requirements specifications, use cases, and user interface mockups
• Developing requirements specifications that are comprehensive in coverage and understandable by both business and technical audiences
• Working directly with the developers to turn the business requirements into technical requirements
• Managing multiple projects and project plans
• Mentoring less-experienced business analysts on the team
• Communication to impacted business areas
• Testing and verification of the implemented requirements, either directly or working with the QA team
• system users on new functionality
• Issue tracking and oversight to resolution
• Driving projects from initial concept through system acceptance and post implementation support

Confidential, Atlanta, GA

EDI Systems Analyst/Business Analyst

Responsibilities:

• Analyzed business requirements and develops specifications to ensure configuration meets X12 guidelines
• Analyzed and resolved EDI issues in processes and maintain accuracy in inbound and outbound transactions (270/271, 276/277, 278, 999, 997,837)
• Created MS SQL scripts for troubleshooting client data issues and module installation
• Familiar with XML for easy client readability of raw data results
• Contributed technical and analytical skills to identify opportunities to streamline processes
• Coordinated with EDI trading partners to resolve production issues and perform transaction tests
• Responsible for partnering with product stakeholders to define system requirements
• Participated on weekly/bi-weekly scrum meetings with the Development team using the agile/scrum methodology
• Performed regression testing prior to deployment of system updates and enhancements
• Created and reviewed test cases for quality assurance testing
• Created product specifications and use cases
• Implemented real time module in EPM for Ambulatory practices
• Maintained up to date technical knowledge on industry changes in healthcare

Confidential, Lithonia, GA

Project/Contract Manager

Responsibilities:

• Reviewed commercial, state and local government solicitations and prepare specialized and/or non-routine response for proposals, bids, and contract modifications
• Analyzed significant, and/or unique contract requirements, special provisions, terms and conditions to ensure compliance with appropriate state, county, local government regulations
• Prepared and administered routine correspondence, negotiation memoranda, and contract documentation to ensure timely and coordinated submittal
• Prepared, organized and maintained contract records and files documenting contract performance and compliance
• Administered sub-contractor agreements and scope of work
• Managed over $800,000 annually in accounts receivables and invoicing

Confidential, Atlanta, GA

Technical Systems Analyst - Team Lead

Responsibilities:

• Provided 2nd level environmental, security, and applications support for internal/external hosted service customers
• Resolved a two year backlog of customer terminations resulting in over $500K in additional billable items and significant cost savings in server maintenance
• Created several hosted service documents and trained members of the technical support service group
• Managed SQL Server tools (i.e., enterprise manager, query analyzer) to administer and audit customer database activity
• Implemented a strategy and process for measuring and improving the lost accounts process