BUSINESS MANAGER Resume

SUMMARY:

Sales Management / Customer Service / Pricing / Contract Negotiation / Purchasing / Forecasting / Project Management / Change Management / Organizational Change Management / Performance Management / Oracle / SAP / ERP Implementation / Program Management / Cost Cutting / Lean Manufacturing / ISO / AS9100 / TS / Quality / Certified Lead Auditor / Safety / Inventory / Production Scheduling / CQE / CMQOE
Dynamic leader with excellent customer relations, attention to detail, problem solving techniques, process improvement experience, audit skills, inventory management, manufacturing/scheduling management, and team building skills.
Consistently streamlined administrative processes to reduce costs, eliminate waste, and improve customer satisfaction.
Identified and implemented processes to streamline communication, improve customer service, expedite responses, eliminate waste, and increase the quality of the information with Hydro Aluminum, Castle Metals, Alcoa, and Alumax.
As Quality Manager at Castle Metals, was responsible for compliance to ISO/QS/AS and overseeing internal audits.
As Production Control Manager with Alcoa, indentified and wrote procedures compliant to ISO/QS standards as well as customer requirements.
Worked with Manufacturing and Quality Teams as Production Control Manager with Alcoa to improve quality and delivery by addressing customer requirements within the system rather than verbally or manually.
Developed, Change Management activities, and communications for ERP Implementation with Castle Metals
Coordinated and directed schedules and activities, lead communication coordinator, business management liaison, and primary Change Management for 1500+ employees in 30+ locations during ERP Implementation at Castle Metals.
Hired, trained, managed, and coached sales team providing exceptional customer service to customers with multi - million dollar multi-year contracts, JIT programs, and kanban programs. Negotiated multi-year multi-million dollar firm metal contracts. Managed and coordinated JIT programs. Established new business pricing.
Lead the move from customer service to inside sales representatives with Hydro Aluminum
Implemented processes to streamline inside sales activities to improve efficiency with Hydro Aluminum
Established Sales Department for Transportation and Automotive Business Unit with Alumax
Negotiated largest (multi-million dollar) firm metal contract for Cressona Aluminum
Directed team of 15 Inside Sales Representatives on and off site for Alumax
Steadily increased business year over year with Alumax
Secured sole supplier status with large transportation accounts with Cressona Aluminum and Alumax
Managed large automotive programs with Cressona Aluminum, Alumax, and Hydro Aluminum
Managed production schedules for multiple extrusion press, casthouse, and fabrication facility, as well as staging, shipping, and logistics activities.
Performed customer quality audits, performed root cause and corrective action activities, resulting in increased customer satisfaction.
Improved customer on-time delivery to 100% by level-loading production with Alumax / Alcoa
Leader of QS and AS s with Alumax and Castle Metals
Implemented manufacturing pull system based on transportation schedule with Alumax / Alcoa
Managed complete supply chain (including melting, manufacturing, fabrication, transportation, warehousing, and forecasting) for large automotive program
Reduced finished goods inventory by $500K through level loading production for Alumax
Reduced production down time by removing bottlenecks in manufacturing through optimization with Alumax
Implemented Pull System based on customer requested dates and trucking schedules with Alumax

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