SUMMARY:

• Around 12 years of experience in Project Management, Business Analyst, Software Development in areas of CRM, Banking & Financial, e - commerce and Healthcare implementations
• PMP Certified professional and Member of Project Management Institute, with over 7 years of PM experience
• Certified ScrumMaster (CSM) and proficient with agile/scrum principles and methodology. Experienced in 4 project implementations with cumulative duration of over 6 years
• ITIL and Six Sigma Green Belt certified. Well versed with the IT Service Management processes which includes Incident, Change and Problem Management
• Insightful experience in project management activities including project initiation, planning, scoping, schedule estimation & costing, designing, risk management, quality management, resource administration, communication management, stakeholder engagements and project closure
• Worked with various software developing life cycle, Waterfall (SDLC), V-Model, Evolutionary Prototyping Model, Scrum, Extreme Programming (XP) and Kanban. Experienced in working in Scaled Agile Framework (SAFe) (Scrum of Scrums) and with onshore-offshore model
• Expert in Object Oriented Analysis & Design (OOAD), Unified Modeling Language (UML), Business Process Modeling (BPM) tools for process automation
• Worked primarily in Siebel, UCM/OCH/MDM, Java/J2EE, cloud implementation like Salesforce (SFDC), CRMoD involving complex integrations using technologies like SOA, ODI, and Informatica
• Managed team in delivering Mobile Applications for Android, iOS and Windows device using Agile methodology
• Trained in Hadoop Big Data and worked for POC project for Accenture Data Analytics CoE
• Coordinating with stakeholders for definition of project scope, and preparation of various project artifacts like Project Charter, Business Case, Project Plan etc.
• Work along with team through all design and planning processes like WBS, Network Diagram - Critical Path, Risk Identification & Analysis, Quality and Procurements
• Managing project constraints - scope, cost, schedule, resource requirements (RACI Matrix) and tracking baselines to ensure timely delivery of quality product by mitigating the risks
• Excellent project integration skills to work in conjunction with various teams like Business, Development, Testing, Quality Management, Change Management, Asset Team and External Vendors. Bridging the gaps though seamless communications and status reporting
• Facilitating Release Planning, Sprint Planning, Daily Scrums, Sprint Review, Retrospective and Stakeholder meetings
• Work with Product Owner and Development Team to help them perform well and foster the learning path in building a winning and self-organizing team
• Managing deployment and post go-live activities following ITIL methodologies
• Involved in project management activities such as Billing, Process Compliance, Quality Audits, Project Closure and Performance Appraisal
• Involved in business development initiatives, client presentations and organization process improvements to ensure a good satisfaction index from customer’s side
• Maintaining compliance with client specifications as well as internal quality standards, ISO 27001, CMMI Level 5
• Strong business acumen, strategic thinking, communication, interpersonal, presentation skills and organizing skills matched with the ability to manage stress, time and people effectively
• Building and directing top performing cross functional teams that focus on building collaboration between teams, increasing efficiency and improve the bottom line profitability
• Strong experience working with multiple client locations in various geographies like US, Asia, Australia and South America
• Have experience in Sales & Marketing, Contract/Warranties, Field Services, Universal Customer Master UCM (OCH), Master Data Management (MDM), Data Migration & Initial Data Load (Day 0 Setup), Order Management, Pricing/Billing, Territory Management, Loyalty Management, Retail Management, e-commerce, Service Management, Banking and Financial Services
• Worked as Business Analyst gathering requirements, development of design documents like Use Case, Class, Activity and Sequence Diagram
• Have working experience in Business Process Re-engineering/Re-modeling, developing different SOPs for process automation, designing Workflows, Batch Processing, creating Business Rules
• Frameworks experience in Struts, Hibernate and Spring using Design Patterns, Integration Patterns and Refactoring Patterns. Worked extensively with Model View Controller (MVC) architecture
• Worked on WebLogic and WebSphere application servers for deploying applications. Experienced in configuring Siebel Tool, EAI, EIM, Scripting, Workflow, SFDC configuration, Apex, Visualforce, Web Service and Batch integration
• Experienced with the Service Management Processes which includes Incident Management, creation of Problem records, and deployment of fixes through Change Record (CR)
• Experienced with the Organization Process Maturity model and streamlining process to make it more cost and resource effective

TECHNICAL SKILLS:

Language: SQL/PLSQL, C, C++, Java, eScript, JavaScript, VBScript, Apex

Database: Oracle 9i, 10g, 11g, MS SQL Server

Special Software: Salesforce (SDFC), CRMoD, Siebel 7.8, 8.0, 8.1, IIR 2.8 ODQ, OracleSOA 11g, Oracle BPM 11g, Oracle Data Integrator (ODI),Oracle Identity Manager (OIM), Oracle Access Manager (OAM),MicrosoftProject (MPP), Rally, Clarity, Planview, Jira, Visio, SharePoint,HP Quality Center (HPQC), Remedy

PROFESSIONAL EXPERIENCE:

Confidential, LA

Sr. Project Manager/Scrum Master

Responsibilities:

• Engage extensively with senior IT and business leadership and a key player in the strategic planning process for the IT organization
• Develop and maintain strong connections to IT and business management in order to effectively define and manage risk across the enterprise project portfolio
• Have a strategic role in overseeing, managing, and leveraging the entire life cycle of IT investments in infrastructure and systems
• Work with business-unit and appropriate IT personnel to ensure the distribution of IT resources and to set priorities based on enterprise business goals
• Negotiate, define, interpret plan/policy requirements and present options and processing capabilities to upper level management
• Provide leadership and effective management to the IT and business development organization
• Act as a primary liaison between the IT group, lines of business and other stakeholders
• Work with the IT organization and other stakeholders to develop, prioritize and execute the IT and business enterprise portfolio
• Provide guidance and direction to all areas submitting projects on the system. Have management accountability for cross organization/site projects and multiple end users
• Worked with the team on Product Backlog, Sprint Backlog, Backlog Refinement, Burndown Chart, Information Radiator to list a few
• Monitored/Tracked the project activities against scope, schedule and cost baseline plan and reported SPI, CPI and other metrics. Managed the Critical Path Activities to avoid schedule slippage, keeping the project constraints under control
• Tracked and implemented the deliverables against the scope and project plan, use of Requirement Traceability Matrix (RTM) and Critical Path, while keeping the stakeholders updated with regular status reports and meetings
• Facilitated sprint planning, daily scrums, sprint review, retrospective and stakeholder meetings. Represented in Scrum of Scrums meeting along with Release Train Engineer
• Helped the team coordinate with other teams on the Agile Release Train (ART) keeping the team focused on the Iteration Goals in the context of the PI Objective

Tools: & Environment: Microsoft Project, Planview, Visio, ServiceNow

Confidential, NY

Sr. Project Manager/Scrum Master

Tools: & Environment: OBP, OIM, Siebel UCM (OCH), CRMoD, Java, ODI, SOA, Unix, MPP, Visio, Remedy

Responsibilities:

• Developed and got approval of Project Charter. Prepared Statement of Work (SOW) and Business Case documents
• Engaged various stakeholders and teams like Testing Team, Quality Management Team, Change Management Team, Asset Team and External Vendors through proper communication channel and bridged the gaps through formal understanding and agreements
• Conducted JAD sessions with business units and stakeholders to define project scope, to identify the business flows and determine whether any current or proposed systems are impacted by the new development efforts
• Identified key stakeholders of each sprint, worked with team in creating workflow diagrams, WBS, Process Models, Activity Diagrams, Use Cases, Swim Lanes, for incorporating design changes in the CRM system
• Worked with the team in building WBS, Business Process Models, prepared and reviewed design documents like HLD, LLD, Test scripts and Lessons learnt
• Used Empirical Process Control model, Inspection, Adaption, Transparency and PDCA cycle to ensure frequent changes are easily adapted to the system
• Tracked and implemented the deliverables against the scope and project plan, use of Requirement Traceability Matrix (RTM) and Critical Path, while keeping the stakeholders updated with regular status reports and meetings
• Worked with the team on Product Backlog, Sprint Backlog, Backlog Refinement, Burndown Chart, Information Radiator to list a few
• Monitored/Tracked the project activities against scope, schedule and cost baseline plan and reported SPI, CPI and other metrics. Managed the Critical Path Activities to avoid schedule slippage, keeping the project constraints under control
• Facilitated sprint planning, daily scrums, sprint review, retrospective and stakeholder meetings. Represented in Scrum of Scrums meeting along with Release Train Engineer
• Helped the team coordinate with other teams on the Agile Release Train (ART) keeping the team focused on the Iteration Goals in the context of the PI Objective
• Ensured quality product is delivered and organization standard is maintained through performance of Quality Assurance and use of various Quality Checklist and Metrics
• Worked with the team in identifying various risks, use of Risk Breakdown Structure (RBS), performed qualitative and quantitative analysis with teams, and prepared risk responses and contingency strategies
• Executed various Project Management related activities as per the release process and stakeholder engagements
• Worked with the team in resolving technical issues and helped in building a winning team
• Coached and mentored the team members through task assignment, while guiding them on charting out their career plan. Managed conflict between team members
• Conducted the appraisals and resource evaluation while setting relevant performance metrics
• Assisted program manager by providing relevant project data like project plan, budget health, and forecast for multiple releases

Confidential

Project Manager

Tools: & Environment: Java, ADF, SOA, Salesforce, Informatica MDM, SAP, MPP

Responsibilities:

• Developed and got approval of Project Charter. Prepared Statement of Work (SOW) and Business Case documents
• Coordinated with client and stakeholder to gather requirement, define scope, and documentation of various design diagrams like Use Case, Sequence, Swim Lane
• Managed stakeholders, vendors and worked with external teams in bridging the gap through proper communication
• Worked with team in preparing WBS, identification of Activities, Network Diagram and Milestone Chart, estimate schedule, cost and resource requirement
• Tracked and implemented the deliverables against the scope and project plan, use of Requirement Traceability Matrix (RTM) and Critical Path, while keeping the stakeholders updated with regular status reports and meetings
• Monitored/Tracked the project activities against baseline plan and reported SPI, CPI and other metrics while keeping a close check on the Critical Path Activities
• Managed project constraints like scope, schedule, cost, resource, quality and risk
• Directed and managed forecast and financial analysis activities and identified opportunities and risks along with action plans to ensure attainment of financial goals
• Analysed budgets and spending trends. Identified cost reduction opportunities with Software and Infrastructure
• Anticipated and mitigated risks through a formal risk management plan, use of Risk Register and calculation of Expected Monetary Value (EMV)
• Assisted leads with various Project Management related activities as per the release process
• Worked with the team in building Business Process Models and Human Task Flows, preparing and reviewed design documents like HLD, LLD, Test scripts and Lessons learnt
• Worked with the team in technical requirements and helped in keeping the motivation level high through effective communication and conflict management
• Conducted the appraisals and resource evaluation while setting relevant performance metrics
• Assisted program manager by providing relevant project data project like project plan, budget health, and forecast for multiple releases

Confidential, UT

Scrum Master

Tools: & Environment: Siebel 8.0, Java, SOA, Unix, Rally, HPQC

Responsibilities:

• Developed and got approval of Project Charter. Prepared Statement of Work (SOW) and overall project plan
• Worked with Product Owner and Developer Team in Gap Analysis, scoping and design as per the business requirements, Backlog Refinement and coordination with stakeholders
• Estimated Business requirement, had set up the time lines, allocated resources and assigned tasks using Network Diagram, RACI Matrix and Resource Histogram
• Monitored/Tracked the project activities against Scope, Schedule and Cost baseline plan
• Facilitated sprint planning, daily scrums, sprint review, retrospective and stakeholder meetings
• Worked with team in preparing and reviewing design documents like Use Case, HLD, LLD, Test scripts and Lessons learnt
• Identified Risks and prepared various mitigation plan
• Executed various Project Management related activities as per the release process
• Worked with the team in technical requirements related to Siebel and Java as an SME
• Built and maintained relationship with the Business & IT executives
• Introduced value-driven services approach to improve revenue, anticipating client expectations
• Assisted program manager in creating plan, budget and forecast for multiple releases

Confidential, WI

Business Analyst/IT Delivery Project Manager

Tools: & Environment: Siebel UCM, SOA, Unix, Rally, HPQC

Responsibilities:

• Performed Gap Analysis, scoping and design as per the business requirements, coordinated with stakeholders
• Interacted with business team in identifying the upcoming features and Backlog Refinement
• Managed daily stand up meeting and acted as scrum master for the team. Created whiteboard and planned sprint activities for each sprint.
• Estimated Business requirement, had set up the time lines, allocated resources and assigned tasks
• Facilitated sprint planning, daily scrums, sprint review, retrospective and stakeholder meetings
• Worked with the team in Configuring in Siebel Tools as per the design documents
• Prepared design documents like Use Case, HLD, LLD, Test scripts and Lessons learnt
• Executed various Project Management related activities as per the release process, planning detail implementation and deployment plan for application including test environment (SIT, UAT)

Confidential, WI

Business Analyst/System Engineer

Tools: & Environment: Siebel 7.8, Siebel UCM, Unix, HPQC

Responsibilities:

• Designed and Developed as per the business requirements, preparing Use Case, Sequence, Class and Flow diagrams
• Configured in Siebel Tools as per the design documents
• Prepared design documents like HLD, LLD and Test scripts
• Supported SAT and UAT testing in pre-prod environments
• Prepared Runsheet, Deployment Plan and deployed codes to production
• Assigned of Tasks to the Team Members
• Coordinated with clients and users

Confidential

System Engineer

Tools: & Environment: C++, Java, Unix

Responsibilities:

• Designed and Developed as per the business requirements
• Prepared design documents like Use Case, HLD, LLD, Test scripts and Lessons learnt
• Coordinated with clients and users