PROFESSIONAL SUMMARY:

• Multi - faceted, resourceful, and results-oriented healthcare business and data analysis consultant with comprehensive experience in development of strategic business solutions to identify opportunities to enhance business performance with definitive business plans.
• Extensive experience in Business Intelligence and Customer Data Analytics.
• Proactive, detail-oriented and decisive leader with demonstrated success in development of processes and organization of people to integrate workflow, build dashboards, and drive change while maximizing productivity with limited resources, while ensuring project completion on time and within budget.
• Collaborative and forward-thinking visionary with ability to see the “Big Picture” to build rapport with clients, staff, and other key stakeholders to problem solve to exceed the expectations of internal and external customers.
• Led IT development projects that re-engineered, revised and improved operational efficiency:
• Worked on a Market Analysis Data Mart short term forecasting system re-engineering project.
• Core Strengths: Strategic Business Solutions, Market Research & Analysis, Qualitative and Quantitative Analysis, Project Management, Process Improvements, Product Development, Client Relations Management, Financial Analysis/Reporting, Competitive Intelligence, Consumer Behavior, Requirements Gathering, Report Documentation, Dashboard Design/Development, Resource Allocation, Budgeting/Cost Controls

TECHNICAL SKILLS:

Technical Skills: SAS; SPSS; Qlikview; MS Access; SQL; Cognos Powerplay; Cognos Impromtu; MTab

Syndicated Data Analysis: MRI; J.D. Power; Alison Fischer; Maritz & Polk

Programming Languages: Cobol; Fortran; PL1; JCL; Visual Basic and Basic

Quantitative Methodologies: Phone, Mail, Internet; Mulivariate Regression; Conjoint; Factor & Cluster

MS Office: Excel, PowerPoint, Word, Access

PROFESSIONAL EXPERIENCE:

Confidential - Bloomfield Hills, MI

Data Analyst/Project Analyst

Responsibilities:

• Provide consulting services for market research, financial analysis, and business intelligence dashboard design.
• Lead Technical Projects, Administration, Data Designs, Data Implementations, Presentations, Analytical Testing, Data Compare Contrast, Problem Resolutions and Leadership Meetings
• Oversee and manage projects for clients; develop business, and provide strategic business solutions to enhance productivity and identify opportunities for enhanced revenues.

Confidential, Livonia, MI

Data Analysis Consultant

Responsibilities:

• Provide data quality testing for the integration of 17 hospitals into the data warehouse. Using SQL and Business Objects reports to identify data quality anomalies and logic issues.
• Produced a complete set of 47 pl/sql queries that could be easily converted between total data analysis, specific periods or specific job numbers.
• Discovered data issues within each of the three source systems that required tweaks and code changes prior to final data integration.

Confidential, Madison Heights, MI

Project Analysis Consultant

Responsibilities:

• Provide research and analysis consultation for development of new home care programs to increase patient satisfaction and physician referral rates within the affiliated hospitals.
• Identified relationships and trends in data, as well as any factors that could affect the results of research.
• Quantified referrals by doctor, specialty, payor, and location to develop dashboards and reports for Home Care, Infusion, Hospice and Home Medical Equipment for improved focus of sales and service efforts.
• Developed metrics and reports for the pilot and launch of the Care and Treatment of Lifelong Conditions (C&TLC) Program.
• Enhanced reporting procedures for Grosse Point Heart Failure and Troy COPD Tracking Programs.

Confidential

Business Intelligence Consultant

Responsibilities:

• Researched, designed, and implemented qualitative research for America’s Navy College Tour.
• Worked on analyzing the data statistically and also prepared statistical reports.
• Conducted interviews to collect and summarize data; presented results and developed Discussion and Issue Guide.
• Researched and analyzed African American and Hispanic buyer characteristics for Jeep and Chrysler for the annual minority advertising review.

Confidential, Troy, MI

Business Intelligence Consultant

Responsibilities:

• Performed data analysis, data evaluations and data consolidations and presented findings to management.
• Developed Proof-of-Concept dashboards for various projects.
• Project dashboards for: product defect tracking analysis for an automotive parts manufacturer; customer relationship management dashboard from Salesforce.com data; project status dashboard for an international fast food restaurant chain; product sales analysis dashboard for an electrical components manufacturer.

Confidential, Livonia, MI

Senior Technology Solutions Consultant

Responsibilities:

• Reviewed, analyzed and introduced Online Service Scheduling replacement technologies for Ford customer Service Division’s Genuine E-Service Request System.
• Gather and analyze data for decision making.
• Identified, scheduled and conducted interviews with key employees and suppliers; summarized and reviewed all data with FCSD; documented findings and status updates; created reports that quantified an overall score and key metrics for each technology replacement company.
• Developed wiki requirements updates for all feature release upgrades to Ford.com and Lincoln.com.

Confidential - Birmingham, MI

Business Intelligence Consultant

Responsibilities:

• Reviewed, analyzed and presented long-term effectiveness of lead source purchases; created efficiency report to quantity an overall score and key metrics for each lead source; recommended changes and upgrades.

Confidential, Farmington Hills, MI

Manager - Product Development & Research

Responsibilities:

• Developed and launched Ford Tier 3 suppliers online campaign management tool for sales and service.
• Analyzed, designed and managed a wholesale parts program for Toyota Canada resulting in an increase of 107% for wholesale parts purchases during the pilot.
• Launched SmartLine OnDemand online campaign management tool for all dealer franchises.

Confidential - Southfield, MI

Director - Automotive Research Strategy

Responsibilities:

• Oversaw and directed thought leadership with Maritz Poll becoming an SME on alternative fuels technology and dealership services; wrote white papers bi-annually with poll results.
• Developed a 25-year history file to provide long-term analysis by segments for the US light vehicle market; reviewed and classified over 4500 nameplates; developed an automated system to revise and update future segmentation schemes in 3 hours or less vs. 30 days that was originally required.
• Designed and implemented an energy awareness survey for AAA to assist in state and national lobbying efforts for energy legislation.