SUMMARY:

• Experienced Relationship Management executive with over 10 years of proven success in small business development and over 30 years in information technology projects.
• Excellent leadership and relationship management skills.

TECHNICAL SKILLS

• Relationship Management
• Financial Acumen
• Strategy Planning and Innovation
• Staff Development
• Project Management
• Operations
• Communication
• Contract Management
• Business Process Re - engineering
• Quickbooks Pro
• Vendor Management

PROFESSIONAL EXPERIENCE:

Confidential

Office Manager

Responsibilities:

• Responsible for daily operations of plumbing company with eleven employees and over $1,000,000 in sales.
• Manage cash flow to ensure timely payments.
• Manage payroll entry and weekly, quarterly and annual tax reporting.
• Determine and implement HR policy and enforce appropriate reporting to limit exposure for higher unemployment taxes.
• Analyze financial information and profitability of projects to determine yearly charge rates.
• Manage AP, CR, budgeting and financial reporting.
• Responsible for customer and vendor relationships.
• Determine staffing needs and ensure all new hires have appropriate paperwork processed.
• Responsible for processing permits for all jurisdictions, including drawings for new service connections and pricing of additional permit fees required for new service connections. Determine needs for new service connections as part of the bidding process.
• Review drawings and takeoffs to ensure bids are complete.
• Responsible for decisions on company insurance needs including health insurance.
• Responsible for all business license income filings and renewals.
• Determine electronic equipment and software upgrade needs and implement when needed.

Confidential

Vice President Business Application Design

Responsibilities:

• Provided leadership for all IT work including strategy, development and implementation for Human Resources, Legal, Strategy, Communications, Marketing, Procurement and Distribution
• Managed 4 senior level personnel responsible for all major development efforts for the company, both traditional and web development.
• Managed 3 mid-level resources for small project development.
• Responsible for $65M budget composed of $5M department budget and $60M project budgets
• Managed the development of the web strategy for the US segment of an international company, including the development of a service portal for the unit managers of the company and the adoption of Microsoft’s .NET infrastructure.
• Provided leadership for the continuing growth of the company intranet.
• Created the strategy for supply chain management and implemented a $10M system that delivered an ROI ten times the cost, generating $100M above previous revenue.
• Provided IT leadership for benefits conversion from one outsourcing company to another, including the implementation of a new IVR and web enrollment process.
• Negotiate and manage IT vendor relationships, often obtaining blow “norm” pricing or increased service commitment. Viewed as an expert in IT contract negotiations from a business, IT and legal perspective.
• Advise, counsel and coach employees on preparation of business case development, managing projects, and understanding business requirements.

Confidential

Senior Director Corporate Systems

Responsibilities:

• Managed the production support and help desk team of 110 IT personnel supporting Finance, Human Resources, Architecture and Construction and the Limited Lodging brands.
• Responsible for budget of $60M composed of $25M department budget and $35M project budgets
• Created an organization to support the corporate PeopleSoft General Ledger and the PeopleSoft financials for Architecture and Construction.
• Created strategy for implementing PeopleSoft HR, including high level estimates and implementation roadmap.
• Supported mainframe-based job posting system for 3 companies.
• Created and implemented company-wide help desk strategy which turned Limited Lodging customer satisfaction numbers form an all-time low of 4.2 (where 5 is highly unsatisfied) to a high of 1.2 in four months.
• Developed Disaster Recovery Plan for General Ledger.
• Managed the change control process that consolidated 3 IT organizations into one.
• Created and managed the Rewards and Recognition program, orientation and image branding for the overall IT organization, leading to a employee turnover rate of less than 10%, down from 22%.
• Sponsored the IT Career Development Program for 5 years

Confidential

Director Information Systems

Responsibilities:

• Managed production support and PC development teams supporting Finance, Architecture and Construction and Human Resources.
• Responsible for $25M budget composed of $10M department budgets and $15M in project budgets.
• Designed and implemented the back office system for a Limited Lodging segment, reducing original estimate from $1.5M to $500K and saving $1.8M in operating costs per year.
• Led the technology efforts to split the company, leading efforts across 10 departments and determining strategies for supplying services to both the old and new companies

Confidential

Senior Manager Corporate Systems

Responsibilities:

• Led efforts to close a computer center on the West Coast, determining what should continue to be supported from the West Coast versus the East Coast.
• Managed the production support team that took turnover from the development team, putting in place processes that managed change control, ensured unit and system testing were completed accurately and approved work before turnover from the consulting team.
• Led the efforts to change the general ledger process that cut the processing time from 15 hours to 3.
• Determined process improvements in the closing cycle that delivered critical reports 24 hours earlier than previously delivered, reducing overtime and weekend work.