PROFESSIONAL SUMMARY:

• Project Management professional with over 7 years of experience in the IT, digital media/agency, health care and technology spaces. Highlights include:
• Project management within large IT programs, focusing on operations, infrastructure, capacity and enterprise projects.
• Managing agency website verticals and day - to-day functionality of social, interactive, digital media products and services, with emphasis on service delivery, quality of support, customer satisfaction and product feedback.
• Managing digital media and online advertising campaigns.
• Improving customer quality and satisfaction through QA and problem solving initiatives and improved products.
• Facilitating and information to vendors and internal departments to ensure clear and helpful communication with users.

PROFESSIONAL EXPERIENCE:

Confidential, El Segundo, CA

Project Manager

Responsibilities:

• Project: Business Partner Site to Site Virtual Private Network Tunnel Migration for over 25 Confidential business partners between Denver and Phoenix.
• Supervised a team of 10 people on a long-term BAU/KTLO project to provide for new/updated Virtual Private Network tunnels and hardware in effort to maintain excellent lines of communication with all business partners.
• Managed Ops Center of Excellence site for request and development of new Confidential initiatives/projects. Held weekly meetings to facilitate requests and track project documentation via SharePoint to foster an environment of cooperation between various programs and departments under IT Project and Program Management.
• Project: SharePoint - Customer Issue Identification, to provide SharePoint access to contingent workers at vendor partner sites in Colorado and Idaho.
• Supported the ongoing Customer Care initiatives and problem solving processes to complete and provide a streamlined method for tracking issues. Created Active Directory account creation, firewall testing, Virtual Desktop Infrastructure pool build-out and testing, soft token software creation and pin codes and installation of VDI client onto the laptops of 27 contingent workers.
• Project: Implemented an infrastructure to improve efficiency and bring new and enhanced revenue for the Consumer Research division of Confidential .
• Efficiently coordinated group efforts from Firewall, Network Engineering, AD/Messaging and IT Security/Compliance groups.

Confidential, Los Angeles, CA

Project Management Consultant

Responsibilities:

• Project: New demographics-gathering software deployed for marketing team of digital media company in Los Angeles.
• Supervised a team of 15 with a budget of 800K to oversee customer management, social media reports and SQA testing in successful efforts to define processes, orchestrate development of standard operating procedures and improve marketing efforts for existing and future campaigns.
• Project: Improved online digital music product for an entertainment company in Los Angeles.
• Managed a team of 14 people over 8 months with a budget of 2.1M in successful efforts for enriched quality and functionality through quicker downloads, extended playlists, more music genres, ability to send musical e-cards and view music-related articles. The result was improved customer satisfaction and ROI.

Confidential, Beverly Hills, CA

Senior Product Analyst; Project Manager; Online Advertising Specialist

Responsibilities:

• Project: Myspace TV App to provide access to 40M songs, 100K music videos and original content, including sports and reality channels.
• As liaison between Beverly Hills and UK offices, managed teams to provide an app which allowed shared networking with real-time interactivity while viewing content from anywhere around the globe. This project had a budget of 2.6M and furthered Myspace’s multimedia direction, transforming it from normal social media to social TV, and captured the attention of the millennial audience.
• Project: Created knowledge base of guide pages, product pages and FAQs on SharePoint and customer/ user website.
• Knowledge base identified and deployed opportunities for improved efficiency by providing metrics such as operational reports and trending analysis and daily KSI reports for vendor and internal use.
• Developed surveys for gathering product feedback for analysis and deployment of process improvements for Customer Experience and Marketing departments.
• Managed ad/account campaigns for MyAds (Fox Interactive Media/Fox Audience Network). Reviewed and edited SSAP ad creatives and landing pages for maximum performance. Conducted CPC and CPM analysis for ad campaigns.
• Started as contractor through Ultimate Staffing. Hired as regular FIM/FAN/Myspace employee May 2009.

Confidential, Van Nuys, CA

Project Manager

Responsibilities:

• Built up area 3,800 SF with steel framing, green drywall and texture. Managed a team of 18 workers on this 1.4M project to build 8 bedrooms, a 500 SF kitchen, 550 SF bathroom with spa, office, living room, den and gym.

Confidential, Los Angeles, CA/Fort Lauderdale, FL

Manager/Art Appraiser

Responsibilities:

• Provided market and insurance valuations of art, antiques and other personal property.
• Facilitated the advertising, including online marketing, CPC analysis, Google Ad Words, and designed, created and operated website for the business.
• Analyzed and documented business processes, issues, patterns and trends.

Confidential, Las Vegas, NV/Palm Beach, FL

Art Consultant; Private Show Coordinator

Responsibilities:

• Coordinated public and private art shows and private acquisitions.
• Successfully managed team of 8 people for visual merchandising of paintings and sculptures.
• Exceeded monthly sales quota while nurturing new and existing collectors.

Confidential, Las Vegas, NV

Quality Management/Performance Improvement Analyst

Responsibilities:

• Analyzed information/data from coordinated meetings/minutes from Neurosurgery, Pediatrics, Blood Usage, Cardiology and other medical departments in order to make recommendations to upper management.
• Developed charts, graphs and reports for Quality Assurance and Risk Management.
• Began as Medical Staff Coordinator (contract employee). Hired on full-time and promoted after 6 months.