SUMMARY:

• Highly - skilled results-producing Business Project/Relationship Manager with strong business acumen and extensive experience in both the business and functional domains of the computer services and telecommunications industries including:
• Broad experience helping technical and business organizations achieve strategic and tactical objectives.
• Delivered project planning, design, build, implement, and support services for enterprise systems.
• Strong business domain knowledge and experience in marketing, sales, product development, and finance.
• Mastered productivity tools, developed business cases, ROI Analyses, Gap Analyses, Cost/Benefit Analyses, closed sales and implemented enterprise systems (HRIS; HR & Benefits Admin., Payroll, Financial, Compliance).
• Managed development of new products, services, support infrastructure and materials, product marketing.
• Strong technology background, communications, complex problem solving and management skills.
• Estimation of Project Resource Requirements
• Development of Work Breakdown Structure
• Project Risk Identification and Plan Development
• Strong Organizational & Analytical Skills
• Strong Relationship Management Skills
• Project Lifecycle Management
• Project Scope, Goals, Deliverables Definition
• Develop and Track Project Plans
• Manage Milestones, Dependencies, Critical Path
• Waterfall and Agile Development Methodologies

TECHNICAL SKILLS:

SKILLS/TECHNOLOGIES: SDLC, PMLC, Stage Gate Process, Use Case Analysis/ Design, CRM, ERP, Workflow Analysis, Microsoft (Access, Excel, Outlook, PowerPoint, Project, SharePoint, Visio, Word), Salesforce.com, Wire-line, Wireless, PBX, WAN/LAN, VPN, WiFi, LTE, ATM, VOIP, SLAs, Managed Services, Billing, Provisioning, Operations, Pattern-Based Analytics, Retail Mortgage Banking Technology (Encompass 360, Reverse Vision).

PROFESSIONAL EXPERIENCE:

ASSISTANT DIRECTOR

Confidential, Somerset, NJ

Responsibilities:

• Design, create and administer survey instrument for past and current members to capture experience and utility with existing Hot Job Leads system. Analyze results and recommend new approach to Executive Committee.
• Design, create, implement and manage a streamlined fully-integrated into “Talent Network” hidden job advertising system for community members.

MANAGING DIRECTOR/SENIOR CONSULTANT

Confidential, Somerset, NJ

Responsibilities:

• Developed and implemented marketing and sales infrastructure to enable the identification and pursuit of new business opportunities for next-generation pattern-based analytics. Developed opportunities in the healthcare and higher industries.
• Identified and implemented new partnership relationships with next-generation ERP industry leading company and extract, transform & load (ETL) companies.

MANAGING DIRECTOR/PROJECT MANAGER

Confidential, Princeton, NJ

Responsibilities:

• Created and closed new business opportunities resulting in 12% increase in revenue.
• Interacted with a wide range of business stakeholders to benchmark best practices, identify gaps and develop strategic and tactical plans to drive implementation of change management initiatives.
• Ensured quality and accuracy of data capture process associated with employee surveys, statistical analysis of survey data and development of executive presentations of findings and proposals.
• Drafted and maintained all project documentation including statement of work, project plan, issues list and risk register.
• Present project artifacts and documentation that gained formal concurrence of business leaders.

Confidential, Roseland, New Jersey

NATIONAL ACCOUNT SERVICES

Responsibilities:

• Project-managed sales and systems consultant team in opportunity process analysis, construction of value proposition and proposal, presentation to executive management, price negotiation and functioned as Project Executive during implementation.
• Created and managed ADP’s sponsorship relationship of New Jersey, Connecticut and Boston Chapters of Financial Executives International (FEI) as executive sales-lead generation relationship.
• Generated new BPO/HRO business exceeding $6.5 million in total contract value.
• Member of President’s Club in 2009.

DIRECTOR

Confidential, Piscataway, New Jersey

Responsibilities:

• Project Executive for MTS’ participation in 12 major industry trade shows in ten months with partners including Cisco, Avaya and Northern Telecom, 3Com, NEC, Mitel, Ericson and Alcatel. Measured return-on-investment of each show individually and at program level; achieved positive ROI.
• Generated 600+ prospects, creating more than 30 opportunities for MTS to participate in RFPs/RFIs/new business, facilitating recognition of MTS as an industry leader.
• Signed, implemented and managed a new channel partner relationship (Alliance Partner) for MTS with Avnet Enterprise Solutions focused on 14 branch locations throughout the U.S. selling VOIP solutions.

DIRECTOR

Confidential, Hackensack, New Jersey

Responsibilities:

• Generated new business opportunities of $12M; closed $3.0M legal editorial BPO deal (large legal publisher in U.S.) outsourcing research and legal editorial writing to Philippines resulting in reducing development costs by 52% and improving the development process (improved efficiency). Target was $2.5M.
• Created business process outsourcing sales model/template for Innodata; prototype adopted by sales organization and used broadly to facilitate new opportunities. Project-managed delivery team through implementation.

ENGAGEMENT MANAGER

Confidential, New York, New York

Responsibilities:

• Generated new BPO opportunities that exceeded $200 million by actively networking and cold calling into the executive level at top 5 New York media companies; closed $9.3M Call Center deal in 7 months.
• Generated a CRM/KM/EBPP sales pipeline that exceeded $23.5M by working with Confidential Sales Teams and Alliance Partner sales resources. Closed $1.0M in KM new business (largest tax preparation firm; heavy equipment manufacturer) and $1.2M in EBPP (utility services firm).

SOLUTIONS PRINCIPAL

Confidential, New York, New York

Responsibilities:

• Generated $1.4 million of new business in selling Information Technology Solutions to Fortune 1,000 companies (Target was $1.25M).
• Built and then leveraged relationships with Xerox equipment sales professionals directly leading to the closure of a comprehensive eBusiness consulting and website development solution for a hosiery manufacturer, a database design and development engagement for a major cosmetics company, and a data center migration for an industry leading publisher. Project-managed delivery team through implementation.

SENIOR CONSULTANT/PROJECT MANAGER

Confidential

Responsibilities:

• Project leadership role in developing the company’s Y2K services program, taking it from the conceptual phase, and growing it to one generating more than $30 million. Accomplished this by identifying and forming cost effective strategic partnerships/alliances with appropriate domestic and international organizations, and developing subcontractor relationships with other third party organizations.