SUMMARY:

• Information Systems professional with experience in project management and technical application design and development.
• The key reasons for continued success are communications with internal and external clients, keeping their needs at the center of focus and managing the project to successful completion.
• Has proven track record of using both Agile and Waterfall methodologies to manage mission critical initiatives, budgets, master plans/schedules, dashboard reports, issue escalation and complex large - scale cross-functional and multi-phase efforts.

TECHNICAL SKILLS:

Skills summary: Experience in project management and technical application design and development. Successfully managing projects from initiation/requirements to deployment.

Software: Microsoft Project Server (MSPS 2010), Microsoft Project, MS Office (Word, Excel, PowerPoint, Outlook, Visio), SharePoint.

PROFESSIONAL EXPERIENCE:

Confidential - Willow Grove, PA

Project Manager

Responsibilities:

• Managing multiple document management projects. Working with external clients with requirements for customized quality document imaging of their business documents into Treeno, a document management system. The scanning solutions deliver industry standard formats such as TIFF, PDF and JPEG.
• Managing a multi-million project for an external client that requires their Financial Accounting, Claims, Pensions and Eligibility documents be scanned and imported into Treeno for audit, validation and retrieval.
• Responsible for client billing.
• Providing executive management with reporting, status and critical issues.

Confidential - Philadelphia, PA

Project Manager

Responsibilities:

• Managing the implementation/installation of 50 Pyxis machines across the country at various Healthcare facilities. Carefusion, the vendor who manufactures the Pyxis machines, is phasing out this model and replacing it with a state of the art machine and interface.
• Created a detailed project plan in MS Project that listed the many activities to receive test equipment, design and configure the new equipment, test the equipment and deploy in all 44 sites
• Interfacing with the external vendor, Carefusion, to insure a smooth migration from existing equipment to the new.
• Providing weekly status to the excelleRx executive team and dashboard reports of the progress and any outstanding critical issues or problems.
• Using Agile methodology, team met daily performing interface testing. A critical issue was identified during UAT and was reported to leadership including the CEO.

Confidential - Yardley, PA

Project Manager

Responsibilities:

• Responsible for the design and .NET and SQL development and implementation of digital marketing campaigns for Veterinary, Pharmaceutical and Nutrition companies (i.e. Novartis, Pfizer, Merial, Zoetis and Hills Nutrition). Campaigns consist of emails sent to targeted pet owners, thank-you emails and emails sent to Veterinary clinics.
• Managed on average 10 to 15 marketing projects for top Pharmaceutical and Pet Nutrition companies at a time. Using MSPS 2010 to manage all projects and resources.
• Built banner, HTML landing page and HTML email templates with variable placeholders retrieving data from a SQL database (ETL used to load Veterinary’s data into our warehouse). Once we performed successful testing and UAT, we deployed on the Confidential web portal (built using .NET) that allows Veterinary practices to opt-in to these marketing campaigns. Once opted in, CRON jobs target pet owners by sending marketing emails via Exacttarget (migrated from Cheetahmail) on behalf of the practices promoting the Pharmaceutical and Nutrition products.
• Managed marketing campaigns that deliver healthy pet magazines email reminders, reminder postcards and email appointment reminders to pet owners promoting pet health and wellbeing.
• Provided weekly status, resourcing and budgets to senior management and stakeholders.

Confidential - Blue Bell, PA

Project Manager

Responsibilities:

• Project Manager in the Pharmacy Home Delivery department of Cigna. Adhere to the SDLC standards and provide management reporting weekly.
• Built a vendor based software package in coordination with internal Pharmacists to implement the printing of HIPAA forms and appropriate Med Guides automatically for all Rx orders.
• Managed the migration to the new United States Postal Service standard Innovation Mail labels that provided an efficient and effective way of delivering high volume mail to consumers. This new innovation label will save in postal costs and time in transit.
• Responsible for managing the migration from SQL 2000 to SQL 2008. This migration and upgrade eliminated a non-standard MS Access database and was replaced with Hyperion reports.

Confidential - Plainsboro NJ

Project Manager

Responsibilities:

• Used MS Project to detail the steps necessary to implement an enterprise process of providing health care providers and patients with tailored and timely information about BMS medicines, consistent with the strategy of superior customer experience.
• Developed an enterprise roadmap using MS Project and SharePoint that details the activities required by the stakeholders to fully implement across United States, Europe and Asia a contact customer program. This program will standardize customer support providing 24/7 coverage and incorporating a single channel for reporting Adverse Events (AE) and Product Quality Complaints (PQC).
• Managed the call center operation at BMS in partnership with their external call center vendor. Provided structure to the operations, maintaining service level agreements with the vendor and enhancing the IVRs to support BMS growth in products and services.

Confidential - Souderton PA

Project Manager

Responsibilities:

• Responsible for managing/motivating a matrix team of 12 development resources that support over 8 validated/certified (using 21 CFR part 11) enterprise .NET proprietary tools that support drug development for pharmaceutical clients. The development of clinical trials included modules such as enrollment, randomization, screening, dosing and drug inventory management.
• Managed a team of 6 developers, testers and validators for the successful one year design, development, implementation and validation/ of an enterprise .NET Web and IVR system supporting a SQL server backend database that was built for our external client, Amgen.
• Program Manager for four major internal proprietary tools supporting our Clinical Business Services.
• Using WaterFall and Agile methodologies, responsible for managing multiple validated .NET projects with SQL server backend databases with matrix resource teams that provide building blocks for clinical studies for the Pharmaceutical companies.
• Managed building a custom web server based time elapsed system that provides the ability for our external clients to change date/times of the server during the UAT of a clinical study.

Confidential - Center City Philadelphia, PA

Project Manager

Responsibilities:

• Coordinating across five major departments to implement the delivery of an enterprise $8m web based vaccine ordering system for all GSK customers.
• Used MS Project to manage the project of all key activities required to successfully deliver the custom web vaccine ordering site on time.
• Provided assistance in the tracking, resolution and reporting of User Acceptance Testing (UAT).
• Completed the Change Management Process and associated SOPs.

Confidential - Titusville, NJ

Project Manager

Responsibilities:

• Using MS Project, managed the split of non-promoted products to an external third party call center.
• Managed custom .NET web interface used by providers for data collection and inquiry, information reporting and survey responses.
• Managed the successful implementation of the external call center. This included Siebel data capture, Genesys call routing, Witness recording and firewall configurations.

Confidential - Horsham, PA

Technical Project Manager

Responsibilities:

• Responsible for managing custom technical development efforts that supported call center implementations and SLA agreements with our clients. Using MS Project, managed technical solutions and customer support for major clients such as Nestle, Kraft, Levi Strauss, Jenny Craig, Dean Foods and Irving.
• Managed the custom development of a .NET web service via secured FTP transmissions to exchange information with external vendors to populate internal/external Oracle 10g databases.
• Managed the custom implementation of a several major call centers. These call centers support thousands of calls weekly and capture essential marketing data in an Oracle 10g database. The tools to support these clients are Siebel, Wilke and Astute Power center CRMs. Calls were handled on an Aspect ACD switch with custom IVR configurations. Connectivity via private VPN or MPLS