SUMMARY:

• Strategic, solutions - focused Project Manager with history of developing assets to deploy impactful, comprehensive, and complex implementations within the Software, Insurance, Financial and Telecommunications Services industries. Success in driving full project lifecycle from concept, design, development, testing, and delivery. Success in capturing and converting business rules, process and requirements into functional executable design. Inquisitive and resourceful in uncovering opportunities to improve efficiencies through diagnosis, prescription, implementation and evaluation. Adept at communicating technical ideas to non-technical teams and maintaining a balance of business and technical perspectives.
• Project Management Program Management Office Governance Agile/Scrum Enterprise Architecture Strategic Planning Risk/Issue Management Six Sigma Mergers & Acquisitions IT Infrastructure Cash Flow Modeling Performance reporting

PROFESSIONAL EXPERIENCE:

Confidential - Nanuet, NY

Business Analyst

Responsibilities:

• Leveraged Clarity tool to prioritize projects to targeted releases
• Participated in feature development workshops enhancing ecommerce on line user experience
• Managed all upgrades to product backlog ensuring deliverables met time, mission
• Delivered tactical project work as needed; IP Address change, add feature to existing application, etc.
• Managed wireframe changes to website for rocklandcounty. Confidential .com/

Confidential - Bedminster, New Jersey

Project Manager/IT Client Account Manager-CAM—(Consultant)

Responsibilities:

• Liaised with business/infrastructure partners to gather requirements, create rough orders of magnitudes, and dependencies
• Championed competitive advantage initiative with Motorola-Moto X, leveraging Confidential network client base
• Drove matrixed team of 50 including: Marketing, Internet Sales, Supply Chain, Fraud, PMO, Systems Planning, and 11 application teams, to baseline project approach, ensure Release standards, and conducted issue/risk/change forums verizonwireless.com/smartphones/moto-x/
• Executed smart phone application for NFL (NFL Mobile) conceptualizing platforms including iPhone, and Android
• Led team of 20: wireframes, storyboards, 3rd party content, IT Security, performed chartering and Statement of Work sessions to review sub-project team approaches and impacted applications. Led QA, System Test, UAT teams verizonwireless.com/mobile-living/inside/nfl/
• Created x/y (scatter) and bar charts capturing delivery trends of CAM organization
• Metrics included: resources, service delivery lifecycle, and upper/lower SLA limits

Major Management tools utilized: ALM/Quality Center, Clarity PPM, SharePoint, MS Project

Confidential - New York, NY

Project Manager/ Business Analyst—(Consultant)

Responsibilities:

• Program Integration Management Office (PIMO) — Enterprise Program & Portfolio Support Services
• Program Management Office (PMO)
• Delivered project and program management expertise to 26 business functions
• Reviewed charters/requirements of Audit, Finance, Treasury, etc., providing go/no-go feedback
• Performed mock gate interviews with teams: Branding, Communications, Legal, etc. to assess readiness
• Drove critical success factor and risk/issue workshops for HR, IT, Product Management, etc.
• Tracked global integration resources providing forecast, and variance reports to Integration CFO
• Shaped stakeholder matrix assisting phase gate review (PGRs) scheduling, eliminating resource heavy meetings
• Administered discovery documentation data room and alerted functions to artifacts that impact team initiatives
• Transition Services Management (TSM) - Transition Services Agreements (TSA) Program Integration Level Liaison
• Devised Forward/Reverse TSA workflow process, capturing contract in-take of external/internal stakeholders
• Tracked payments and FX interest rates ensuring timely and accurate burn down of $255M in legal agreements
• Enterprise Program & Portfolio Management Services (PPM) - Program Level Integration Business Analyst
• Rationalized Clarity PPM—Financials and Project modules
• Created surveys to gather enterprise-wide voice of customer data as input to future state design
• Created ‘How To’ materials, webinars, BPMN process models, work-flows, and UAT test scripts
• Prepared quarterly portfolio tool usage reports. Metrics covered:
• Time to acknowledge receipt of trouble ticket - Response time for service request and inquiries
• Time to perform internal/external tasks - Mean time between system incidents (MTBSI)
• Percent of incidents solved by first line of support - Mean time to restore service (MTTR)

Major Management tools utilized: ALM, Clarity PPM, PeopleSoft, Cognos, MS Project, Intralinks

Confidential - New York, NY

ProBono Project Manager—(ProBono)

Responsibilities:

• Responsible for promoting Project Management practices and review of vendor tools for fit
• Participated in search engine optimization strategies

Major Management tools utilized: JIRA, Google Docs, MS Project

Confidential - Edison, NJ

Business Performance Manager—(FTE)

Responsibilities:

• Implemented PMO performance reporting dashboard and global Information Sharing Environment of $1.9B financial network
• Conducted analysis redeploying backlog as necessary, created key performance indicators covering:
• Number of routers / circuits delivered on-time, per time period
• Percent of systems overcapacity / Service Level Agreement (SLA) breaches

Major Management tools utilized: Clarity PPM, SharePoint, MS Project, Cognos

Confidential . - New York, NY

Project Manager/Order Manager, Market Data Services—(FTE)

Responsibilities:

• Delivered market data servers and network connectivity to Hedge-Funds, etc., in support of equity, derivatives, and FX trading
• Conducted disaster recovery diversification analysis and implemented client-site IT business continuity infrastructures
• Accomplished successful migration and renovation of data center in eight weeks following 9/11 attacks