Business Analyst (Contractor) Resume

SUMMARY:

Confidential is a business analyst with over three years of experience in the restaurant industry and an MBA in Information Technology Management.
While working in the restaurant sector, he worked his way up to the GM position, and he was voted Manager of the Year in his first year. In his most recent business analyst role, he solved transcript problems by critically analyzing old systems.
He also developed a new paperless transcript system that translated customer needs into new products and services.
This increased profits and reduced cost by over one million annually.
Additionally, Confidential brings fresh ideas to his roles, and he works hard to see them come to fruition.

PROFESSIONAL EXPERIENCE:

Business Analyst (Contractor)

Confidential

Responsibilities:

Work with cross - functional teams to facilitate and track design, testing, and deployment of Field Ready Technology Solutions
Manage development and review of Business Requirements for the USORT Requirements Team
Develop metrics for software release features for upper management
Facilitate communications between operations personnel and IT/Technical SMEs to clearly identify business needs in the areas of Discovery, Requirements Gathering, and Documentation
Manage timeline and scope of 50+ feature software release
Train team of Business Analysts on standards and best practices to establish consistent deliveries

Business Analyst (Contractor)

Confidential

Responsibilities:

Trained a staff of over 200 to use new corporate E-commerce and commerce manager by developing materials and leading daily sessions.
Solved transcript problems by critically analyzing old systems and developed a new paperless transcript system that translate customer needs into new products, new services, increasing profits, and reducing cost by over one million annually.
Collaborated and lead E-Commerce/Salesforce.com projects by leading staff/teams on a regular basis, meeting with key stakeholders/sponsors to communicated progress, risk, and come up with unique solutions.
Communicated with all levels of management and stakeholder groups (Technical, Marketing, Sales, Regulatory, Customer Excellence, Operations), and working with Business and IT management to fast-track project resolution.
Tested salesforce and enterprise applications to find errors in the application and ensure data integrity in QA phase.

Business Analyst/Project Manager

Confidential

Responsibilities:

Defined business, product and marketing strategies, wrote requirements, documentation, and improved development processes.
Improved applicability to target market by spearheading cloud technology planning, market research, and stakeholder collaboration.
Developed Ecommerce and delivered fully functional Salesforce CRM application in six months, under budget and three months ahead of schedule.
Supported enterprise sales force automation / customer relationship management application on the iPad, with a specific focus on Digital and Multichannel Marketing capabilities and processes.
Managed a budget of $500,000 USD and deployed SDLC for multiple IT projects.
Integrated salesforce cloud that effectively cut cost by 50%, increase revenue by 40% and increase customer loyalty up to 97%.

General Manager

Confidential

Responsibilities:

Managed different sectors of organization actively hired/trained employees, prepare reports, analyzed P&L and sets budgets.
Handled employee relations, set departmental goals, and clearly communicated goals to department heads.
Increased customer/client satisfaction by 100% and store performance by 110%, which lead to winning manager and store of the year .

Petty Officer

Confidential

Responsibilities:

Lead a team of 30 engineers to oversee mission critical construction and development projects.
Reduced casualty by implemented strict operations protocol to ensure the safety of all military personal in Operation Iraqi Freedom.
Lead and trained a team of Iraqi’s and Kuwait’s on military operations excellence so they can self-sustain.
Medals: Sharp-Shooter; National Defense; Anti-Terrorist; Presidents; Admirals.