SUMMARY

• 7+ years of experience as a Business Analyst / UAT Coordinator working in the Software Development Industry - specializing in requirement gathering - management, project coordination, and UAT resource planning.
• Acted as a liaison between the technology and business areas of Organizations
• Interview personnel and conduct on-site observation to make sure work performed, and methods, equipment, and personnel used are in track with the planning
• Experience in Software Development Life Cycle (SDLC), Agile (Scrum) Software Development, Rational Unified Process (RUP), Waterfall.
• Experience in writing and maintaining the Requirement Definition Document that included Business Requirements (BRD), Functional Requirements (FRD), User Stories (US), User Manual, Test Scripts, Product Backlog, and Help Topics including GAP analysis and Work Flow Analysis.
• Performed planning and development of Whiteboard sessions, JAD sessions, Test Plans, Test Scenario’s, Defect Management and Test Plans with QA team, negotiating and verifying business requirement needs with Development Team,, and Coordinated UAT.
• Expert in conducting GAP analysis, Cost Benefit Analysis, Work Flow Analysis, USE Case, UI interface / Usability and User Design Studio.
• Excellent verbal, oral, Interpersonal and written communication skills.
• Proven ability to work with all levels of management, globally / remote diversified team, Product Managers, Product Owners, Internal / External stakeholders, cross functional departments, SME and various other units.
• Experienced in using Share Point, Microsoft Office and various Agile Sprint Tracking tools.

TECHNICAL SKILLS

Operating System: Windows 98/2000/XP,Vista,Window7,MS DOS

Business Modeling tools: MS Visio, Microsoft Office Package, Snag it

Methodologies: Agile, Water Fall, Spiral

Requirement Gathering Tools: Requisite Pro

Software: MS Office Suite(Word, Excel, Access, PowerPoint & Outlook

Database/Query Tool/Web: SQL Server, MS Access

Testing Tools: Win Runner, Roadrunner, Test Director

Language: Java, C++,SQL

Error Reporting Tools: SAP Error Reporting Tools

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, MN

Responsibilities:

• Participated for the creation of Business Process Workflow Diagrams with Stakeholders involved throughout the business solution Development Life Cycle (SDLC) - AGILE.
• Conducted meetings with business users and SMEs to identify and gather various functional and non-functional requirements.
• Conducted User Design Studio, for functional requirement gathering purposes, creating Mock Up for the new UI, and translating requirements into User Stories and Epics.
• Conducted PPT, and presented the product owner and executive with outcomes and several options.
• Created other artifacts such as BRD, Use Cases, Activity Diagrams, and Sequence Diagrams to supplement the development process and to reduce error and misrepresentation of requirements and User Stories.
• Participated in daily SCRUM stand-ups and assisted Scrum master and development team, in conducting Iteration planning meeting and sizing User stories for the release.
• Process Reengineering by creating Business Process Analysis, Flow Charts, of individual major functionalities, support and work around gathers from users, to conduct GAP analysis.
• Worked closely with QA, to develop test cases, and involve in other testing, before approving it for release.
• Conducted UAT for version release and gathered feedback.
• Worked with cross functional department as Government Programs, and Common platform, to discuss and raise any issues that changes in CM suite might cause in other depended products.
• Worked very closely with SCRUM master, and Development team, with ownership mentality and made sure the User Stories were coded, tested, documented and ready for release.

Environment: Rally, Primavera, Query Analyzer, SQL, .NET, Legacy, MS Visio.

Business Analyst

Confidential, Minnesota, MN

Responsibilities:

• Interacted with client groups to determine user requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures.
• Created Need Analysis Documents of the requirements gathered through JAD and individual elicitation sessions using Rational RequisitePro.
• Analyzed business requirements into high level and low level Use Cases, Activity Diagrams /Sate chart Diagrams using Rational Rose following UML methodology.
• Created URS-User Requirement Specifications and FRS- Functional Requirement Specifications documents.
• Suggested the indexing requirements based on the querying columns.
• Created the specs for the stored procedures and triggers, based on the business logic.
• Assisted in preparation of Request for Proposal (RFP).
• Followed RUP quality Assurance and Testing Process. Interfacing with program management and executive teams regarding quality assurance goals.
• Wrote extensively SQL scripts for validating the data generated by the UATs.
• Set up definitions and process for test phases including Product test, integration test, system test and user acceptance test (UAT).
• Participated in entering, tracking system defects in Rational Clear Quest.

Environment: Requisite Pro, Rational Rose, Clear Quest, Test Manager, MS Visio, MS Project

Business Analyst / Mortgage Mitigation Analyst

Confidential, Minnesota, MN

Responsibilities:

• Met with the client groups to determine the User Requirements and the goal of the project.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business Requirement Document (BRD).
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity and Sequence using Rational Rose according to UML methodology.
• Involved in finding and documenting requirements where the new data capture solution would be compatible with existing Customer Interface Control Systems (CICS).
• Involved in Gap Analysis of existing SDLC process, implementing RUP.
• Worked with the Requirements Management Team (RMT) to elicit the business and system requirements and importing them into Rational Requisite Pro.
• Created a Scope Diagram for the project that would depict the basic system architecture.
• Gathered all the business and technical requirements and created a FRD with critical items verified by the SME’s.
• CreatedDataFlow Diagrams, Use Cases and Business Process Flowcharts on which the actual system architecture would be based.
• Carried out meetings with SME's to create the process requirements, process improvements and to proper explain the development team the flow of futuredatamodules.
• Worked closely with the Business Intelligence (BI) team to define standards for report.
• Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users, and the errors discovered were fixed via regression testing.
• Involved in creating the master Test Plan and the Test Cases as well as coordinated the testing.
• Worked closely with the QA team during the automatedtestingusing the HP Quality Centre.
• Involved in Back-EndTestingusingPL-SQLQueries on MicrosoftSQL.
• Involved in the overall SDLC including inception, elaboration, construction and deployment.
• Provided clear and concise documentation regarding requirements management plans, functional requirements, and supplemental requirements.

Environment: Windows 2000, Win Runner, Load Runner, Microsoft Project 2000, UNIX, MS Access, IIS, MS SQL server, Crystal Reports, Mercury Quality centre, RUP, UML, power builder, SAP FI/CO, SAP HR.

Jr. Business Analyst

Confidential, MN

Responsibilities:

• Analyzed, defined and managed stakeholder needs.
• Conducted individual and group (JAD) sessions with business stakeholders and technical units.
• Established the business analysis methodology using Rational Unified Process technique.
• Helped develop use cases, project plans and to manage project scope.
• Assisted in building the business analysis process model using DFD’s.
• Worked extensively with RUP methodology and Rational Suite Analyst Studio using Rational Rose, and Rational Requisite Pro.
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
• Provided strategic support in development of detailed project plans, work assignments, target dates etc.
• Research operational procedures and methods and recommended procedures for improvement with an emphasis on automation and efficiency.
• Provided key project inputs by working with users in defining the project and system requirements.
• Played a key role in the planning, testing, and implementing system enhancements and conversions.
• Assisted Test Lead, Testers understanding business process and help them successful completion of Unit Testing, Integration Testing and Requirements Testing.
• Played a major role in developing the user manuals.

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), RUP, UML, SQL, Oracle, SWOT analysis, GAP Analysis, Requisite Pro

Jr. Business Analyst

Confidential, NYC

Responsibilities:

• Involved in developing and documenting of Software Requirements Specification (SRS) and using Rational RequisitePro.
• Modeled the detailed design of the system using UML and Rational Rose, Use Case Diagrams, Sequence Diagrams, and State Chart Diagrams.
• Handled requests for proposals, making presentations to customers, and negotiating project timelines and deliverables. Handled the pay rolls of the clients also.
• A major part of the responsibility included interacting with the users and business relationship managers and implementing changes on the database in order to ensure approval.
• Responsibilities include analyzing and testing the user interface and constantly redesigning the system to increase its user friendliness for the clients.
• Implemented SDLC which included Requirements, Specifications, Design, Analysis and Testing utilizing RUP methodology. Implemented HIPAA compliant security throughout the process.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and needs and ensured that critical requirements are met.
• Used the Biz talk server for Business Process Automation, Business Process Modeling .
• Mentored the business users of insurance and customer support departments about the new integrated system functionalities.
• Prepared business process models that include modeling of all the activities of business from conceptual to procedural level.

Environment: MS Office, MS Visio, Microsoft Biz Talk Server, UML, Rational Rose, RequisitePro, RUP.

Confidential, St. Cloud, MN

Team Leader

Responsibilities:

• Hands-on involvement in all aspects of customer service (CS calls, CS helpline, training).
• Developed managerial / leadership skills of team leads and department supervisors.
• Monitored, track and enforce departmental policies, procedures and goals.
• Review reports and take appropriate action.
• Managed & built 1000 fridges in each shift.
• Successfully maintain labor relations & union negotiation for up to 50 employees.
• Developed a complete safety package in manufacturing & production operations

Confidential

Jr. Analyst

Responsibilities:

• Reviewed Letter of Credit application gathering process from clients/bank professionals
• Created Workflows to capture lifecycle of Letter of Credit
• Created Workflow for determining the credit limit of new clients
• Wrote report on Review and Streamline of Procedure for Letter of Credit Lifecycle
• Conducted Gap Analysis between different systems being considered for implementation
• Developed Business and User requirements for new system