SUMMARY

• A Business Analyst with more than 7 years of expertise in Business Process Modeling, Business Process Improvement, Elicitation - Evaluation-Analysis & Management of Requirements, Design & Development of Business Applications, User Interface Designing, System & Object Designing and Testing & Quality Assurance.
• Knowledge in Education, Travel, Healthcare, Finance, Hospitality Industries.
• Experienced with Object Oriented Analysis and Design (OOAD) using UML, Rational Unified Process (RUP) and MS Visio.
• Solid knowledge in system modeling methods, such as Rational Unified Process (RUP) and Scrum. Able to apply various models in software system development such as Waterfall Model, Agile (SCRUM) Model, and Iterative Model.
• Excellent Business Analysis skills and extensive experience documenting Use Case Requirements, Requirements gathering, Gap Analysis, and full life cycle development.
• Skilled in authoring Business Requirements Documents (BRD), performing Risk Analysis and translating them into Structured Data, Functional and Usability Requirements. Expert in writing structured technical documentation, System Design Specification (SDS), System Requirements Specification (SRS).
• Interacted with Client’s front and back office personnel to elicit business requirements and software usage by applying various techniques such as Joint Application Development (JAD) sessions, Use Cases, Stakeholder interviews, Brainstorming sessions, Questionnaires, Vendor Research and Prototype etc
• Experience in analyzing and redesigning business processes and in gathering business process information to create clear, concise and complete business and functional requirements by using Flowchart, Entity-Relationship Diagram (ERD), Data Flow Diagram(DFD), Use Case Diagram, Sequence Diagram and Workflow Diagram using tools like MS-Visio
• Excellent knowledge and understanding in MySQL and Oracle Databases. Proficiency in writing SQL queries.
• Familiarity with White-Box and Black-Box testing techniques such as Load Testing, Regression Testing, Unit Testing, Functional Testing, Integration/System Testing and Performance Testing.
• Experience in developing Test Cases, Test Plans and conducting User Acceptance Testing (UAT).
• Experience in developing all sorts of technical documents like user manuals, online help, story boards and mockups to assist users.
• Strong Analytical and Problem solving skills, excellent planning and multi-tasking abilities, with proven experience in utilizing people and process knowledge to help enterprises make critical decisions.
• Highly motivated, organized and results oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies.

TECHNICAL SKILLS

Methodologies: Unified Modeling Language (UML), Rational Unified Process (RUP), Object Oriented Analysis and Design (OOAD) methodologies, SCRUM

Business Modeling Tools: MS-Visio, SmartDraw

Documentation Tools: Confluence, DOORS, Clear Quest, MS-Office, MS Sharepoint

Operating System: Windows 9x, 2000, XP, Mac OS, UNIX, DOS

Languages: VB, Java, Cobol, HTML/DHTML, XML

RDBMS: MySQL, PL/SQL, MS-SQL, Oracle

Internet / Design Tools: Balsamiq, DreamWeaver

Testing Tools: Quality Center/ Test Director, Quick Test Professional, Load Runner

PROFESSIONAL EXPERIENCE

Confidential, Arlington, VA

Business Analyst

Responsibilities:

• Joined the project in its nascent stages and lead the BA process throughout leading up to the successful release of Common App 4 in July.
• Worked closely with the Project manager, following agile methodology to elicit project requirements.
• Participated in daily scrums, sprint planning and sprint retrospective meetings.
• Captured and documented user and functional system requirements through stakeholder interviews along with system interaction and process assessments.
• Identified actors as well as functional groups for the application and documented existing high level functionalities.
• Prepared application workflows to clearly communicate the process and operations to technical team.
• Used web based enterprise wiki software, Atlassian Confluence to create and share various documents, deliverables with clients and other team members.
• Worked in tandem with the Project manager to create and manage user stories and related artifacts within Rally.
• Wrote detailed specifications for system modules and components in a format which is implementable and testable by development and quality assurance team as per the organizational standards.
• Designed mockups and prototypes for different screens and UI elements using Balsamiq.
• Specified detailed specification needed to configure questions and logical relations for each of the form.
• Was the go to person for the technical and QA team for clarifications, defects and requirements.
• Involved with user acceptance and validation testing, identifying defects and creating tickets for them.

Environment: UML, Atlassian Confluence, Gliffy, Rally, MS Office, MS Outlook, Webex, Balsamiq

Confidential, Phoenix, AZ

Business Analyst

Responsibilities:

• Implemented the project phases and preparation of artifacts utilizing waterfall methodology.
• Interacted with business experts to gather the high level project requirements.
• Interacted with sales and client management teams to understand the current process and their expectations from the new tool.
• Identified the current business process flow and the interactions that take place amongst different teams using MS Visio.
• Reviewed the wireframes with business experts and sales and client management teams to gather their feedback.
• Identified the issues in the current system and Performed Gap analysis for new requirements, as well as prioritized them based on the business needs so as to align them with the product release roadmap.
• Developed the Confidential specific documents like Impact request and Project charter to be distributed to concerned departments.
• Prepared Requirements report and traceability matrix in order to map requirements to business needs.
• Used MS Sharepoint to Upload and share various documents, deliverables with other team members.
• Performed a comparison between in-house build vs off the shelf purchase of tool in order to help business reach a better decision.
• Co-ordinated with Project Manager to carry out the necessary tasks and implementations.
• Tracked the progress of the project and presented the status reports to senior management fortnightly.
• Communicated business requirements to vendors and rated them by a vendor evaluation scorecard.
• Worked on another project alongside called “Attendee Management” in order to support Project Manager. Was responsible for development of Requirements report, Defect log and Test reports for the same.

Environment: Salesforce.com, UML, MS Visio, MS Sharepoint, MS Office, Lotus Notes.

Confidential, Plano, TX

Business Analyst

Responsibilities:

• Worked in different small and big projects following the Agile methodology.
• Interviewed Business and Technical Area Experts, asking detailed questions about Basel accordance and golden elements and carefully recording the requirements in a format that could be reviewed and understood by both business people and technical people.
• Conducted Data Mapping JAD Sessions periodically with business, IT and other stakeholders at various phases to map existing data and identify gaps.
• Managed requirements using DOORS.
• Created the Requirement Traceability matrix.
• Identified Gaps in the system and Performed Gap analysis for new requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap.
• Worked with Architects and Tech Leads to create the High Level and Low Level System Design Documents.
• Worked with Tech Leads and Developers to create the Interface Definition Documents and Interface workflows.
• Worked with IT team to design and architect end-to-end ETL process including data Extraction, Transformation and Loading from source systems to destination systems.
• Used MS Sharepoint to Upload and share various documents, deliverables with other teams and departments.
• Developed Test Scenarios and documented Test Plans that contains test scripts, test cases, test data and expected results for the Component Integration, System Integration, Functional, Performance, User Acceptance Testing, and White Box Testing.

Environment: UML, MS Visio, VB Script, DB2, XML, DOORS, MS Sharepoint, MS Office, HP Quality Center, SQL, Lotus Notes, HTML, Web Broker, Java

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Gathered User and Business level Requirements from SMEs from various departments like accounting, Finance and Information Systems and designed the business requirement collection approach based on the project scope using RUP.
• Created Use Case Models, Analysis Models, Design Models, Implementation Models, authored Use Cases, Use Case Diagrams, Behavior Diagrams (sequence diagrams, activity diagrams) based on UML methodology using IBM Rational Software Modeler and MS Visio.
• Conducted surveys, interviews sessions and translated them into functional and non-functional Requirements. Suggested measures and recommendations to improve the current application performance of the system.
• Conducted JAD Sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.
• Used SQL queries to transfer data from the server to the web page.
• Conducted presentations on the progress of the project after every phase of SDLC based on RUP methodology.
• Used CSS to define colors, Font of various documentations and designing the User Interface.
• Reviewed the SQL queries and helped in writing various reports.
• Held regular meetings the business user groups, system architects, developers, database developers, quality testers, during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand and provided current project status updates.
• Mentored Testing Team in building the test cases.
• Developed the Test Scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge. Tested the application and reported the bugs to the development team.
• Facilitated testing with developers and testers and performed manual front-end testing to check all the functionalities incorporated with the different modules.
• Involved in UAT session to test and validate the system with stakeholders.
• Maintained Defects using various defect tracking tool ClearQuest.
• Responsible for creating, modifying and maintaining all written content (online help, user manuals) to assist users learn the system.

Environment: UML, Dreamweaver, MS Office Suite, IBM Rational Software Modeler, CSS, VB.Net, HTML, SQL, PL/SQL, MySQL, Test Director (Quality Center), ClearQuest

Confidential, Seattle WA

Responsibilities:

• Scheduled meeting with editors, developers and testers. Set up meetings with the key players, Communicate with Business owners to understand their needs, Review created use cases and in corporate any changes if needed, Issue Resolution, Status Reporting.
• Understand currentfunctionality, Gather requirements from Editors, developers and end users, Track Requirement Changes.
• Leverage team leads, peers, and project resources to ensure deliverable quality.
• Facilitate team meetings and participate in other team activities including building team morale.
• Analyzed Business Requirement Document and created Use Cases, Use Case Diagrams, Activity Diagrams, Sequence Diagrams using MS Visio.
• Assisted in identifying, assessing and resolving non-routine, moderately complex problems.
• Analyzed the editorial specifications and translated the requirements in to technical document for the developers to create new templates.
• Responsible for defect tracking, passing Change Management Requests and reporting them.
• Served as the web content customer contact during the functional specification stage of the development life cycle.
• Translated the business needs into system requirements, communicating with the business on a non-technical level, and with the System Analyst on a more technical level and Provide input regarding content and Web application standards.
• Collaborated with development architect and the business to implement a Web content management tool for creating and managing digital information with relative ease of use.

Environment: MS Project, Sun Solaris, Windows XP, ColdFusion, MS Share Point portal server 2003, Macromedia Dream weaver 8.

Confidential

Junior Business Analyst

Responsibilities:

• Obtaining a thorough grasp of the business process being followed and the BAU.
• Involved in meetings and discussions with business users and client’s team to understand the scope, purpose and requirement of the enhancements.
• Develop system and defined metrics to evaluate performance in innovation, customer satisfaction & employee participation.
• Gathered requirements during inception phase, documented and delivered business and functional specification documents.
• Developed use cases, workflow and screen mock-ups using MS Visio.
• Helped in the review of Test Requirement Documents & the evaluation of the Master Test Plan.
• Involved in different phases of Software development process.
• Responsible for developing (coding) various modules of application.
• Involved in UAT to test the system against the requirements defined in the analysis and design stages.
• Wrote automated test scripts using LoadRunner for detailed performance testing, and used LoadRunner Analysis Tool for performance analysis.

Environment: Unisys Mainframes, Cobol, VB.net, MySQL, MS Visio, LoadRunner, MS Office Suite