SUMMARY

• A Business Analyst with 7 years of hands on experience in business process design, streamlining and gathering requirements in fields as diverse as Healthcare, Insurance and Finance.
• Strong knowledge of Project Management skills such as time and cost estimation, task identification and WBS, and scope management.
• Well versed in all phases of Software Development Life Cycle (SDLC) and using Agile, Rational Unified Process (RUP) and Waterfall methodologies.
• Expertise in identifying, developing and documenting Business and Functional Requirements Specifications (FRS), User Requirements Specification, System Requirements Specifications (SRS), nonfunctional requirements and Supplementary Specifications.
• Organized many Joint Application Development sessions (JAD) and Joint Requirement Planning sessions (JRP).
• Good knowledge in Enterprise claims applications.
• Conducted interviews, workshops and requirement elicitation sessions with end - users, clients, stakeholders, development groups and Subject Matter Experts (SMEs).
• Performed GAP analysis documenting variances and suggesting steps to overcome the gaps, besides Feasibility studies and ROI.
• Conversant in designing and defining user interface requirements prototypes, screen mockups, story boards and defining elements and business rules around the same.
• Proficient in developing and executing test cases performing functional, usability and stress testing to ensure the product meets the system requirements.
• Experienced in users and developing manuals
• Strong team building, conflict management, time management and escalation protocol skills.
• Excellent communication and interpersonal skills.
• Well versed at managing multiple projects simultaneously.

TECHNICAL SKILLS

Methodologies: SDLC, Agile (SCRUM), RUP, Waterfall

Tools: Rational Products (RequisitePro, Clear Quest, Clear Case, Test Manager, Robot, and Rose), MS Project, MS Office Suite, MS Visio, MS SharePoint, HP Quality Center, SQL Server, Oracle, Crystal Reports

Platforms/Languages: Java, J2EE, UML, SQL, VB, Windows, Unix, Linux, C, C++

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

Sr.Business Analyst

Responsibilities:

• Performed GAP analysis to assess the flaws in the existing system and made clear recommendations of Business process improvements and incorporated them in the future to-be system design.
• Worked with the Business users and Tech lead in gathering their requirements and data transaction information.
• Created Gap Analysis documents for difference between HIPAA 4010 to HIPAA 5010 standards in order to gather requirements to comply with HIPAA 5010 requirements.
• Analyzed HIPAA 4010 and HIPAA 5010 standards for 837P, 837I, 837D and 835 transactions and prepared gap analysis document for each transaction.
• Established questionnaires and resource leveling required for implementing HIPAA 5010 and upgrading ICD-9 diagnosis codes to ICD-10 codes.
• Involved in all steps of Software Development Life Cycle (SDLC).
• Presented Requirements Gathering and Analysis by actively soliciting, analyzing and negotiating customer requirements while leading the technical requirements analysis, driving the system design and construction.
• Performed user interviews, JAD sessions.
• Developed UML Use Cases for the application using Enterprise Architect and prepared the detailed Work flow diagram based on the proposed enhancement for the system.
• Wrote test cases to validate functionality for end users.
• Extensively interacted with both user group and development team in coming up with structured charts, Class, Activity and Sequence diagrams.
• Used Rational Clear Quest for all types of change requests, including defects, enhancements, issues and documentation changes with a flexible work-flow process.
• Collaborated with the QA team to develop the test plan, test conditions and test cases to be used in manual testing based on business requirements, technical specifications and/or product knowledge.

Environment: - SQL Server, .Net, MS Excel, MS Power point, MS Word, MS Project

Confidential, Richardson, TX

Business Analyst

Responsibilities:

• Facilitated requirement gathering sessions with SMEs’, product owner, product sponsor, and development managers to understand the business process and gather business requirements.
• Involved in Business Process re-engineering and performed GAP analysis.
• Facilitated Sprint Planning/Review sessions.
• Assisted in the development and update of project plans, schedules, estimates and timelines.
• Worked with the IT Team to establish deadlines for completion of project deliverables.
• Documented User Stories and have created BRFR document.
• Created BRFR (Business Rule Functional Requirements) to document functional and non-functional requirements.
• Performed GAP analysis (AS IS- TO BE state) between EMS 1 and EMS 2 (Medicaid) application.
• Facilitated the projects meetings, provided walkthrough to the Business, IT team whenever required.
• Created UI Prototypes, Wireframes, and UML diagrams like Use Case Diagram, Context Level Diagram, Activity Diagram, and Process Flow Diagram using MS Visio.
• Worked on complete SDLC lifecycle.
• Worked closely with QA Team to create and review Test Cases, Test Plans and RTM.
• Involved in Integration Testing, Regression Testing, End-to-End Testing and UAT.
• Provided application to the end-users.

Environment: Visio, Rx CLAIM, HPQC 10, SharePoint 2010, DOORS, SiteMinder, WebSphere, Outlook, Java, DB2, Agile Scrum, Balsamiq, HTML, MS Office, MS SQL, MS Project, XML

Confidential

Sr. Business Analyst

Responsibilities:

• Prepared Business Requirements Document (BRD) by gathering requirements from all the stakeholders; translated BRD to Functional Specifications Document (FSD) and created prototypes.
• Developed Use Cases as well as flow charts based on the proposed enhancement for the system.
• Developed Modules for professional associations such as hospitals, Insurance agents
• Converted technical white papers and other raw materials into rich multimedia eLearning content
• Wrote and integrated online Help content
• Researched/Analyzed the various steps involved in claims processing life cycle and then wrote the BRD in such way that developers could construct the system to identify riskier claims.
• Conducted requirement sessions, identifying business needs, getting sign-off on requirements and capturing requirements in Caliber RM..
• Facilitated pre-planning meetings, demos and daily stand ups.
• Wrote test cases and test scripts for the User Acceptance Testing (UAT).
• Managed and created burn-down charts, tasks for task board and velocity charts for the Scrum process.
• Prepared graphical depictions of Use Cases and Use Case Diagrams.
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Tracked daily issues and dependencies and coordinated with common team to work on the impediment list.
• Coordinated with development team to help them better understand the requirements.
• Worked with change control board to initiate/manage Change Requests
• Coordinated management of projects on MS SharePoint
• Collaborated in writing a Guide (Technical Specification) for the CICS enhanced software.
• Verified and validated data model with changes to business information and rules.
• Extensively interacted with both user group and development team in coming up with structured charts, class and sequence diagrams
• Co-ordinated for executing Volume Testing, Compliance Testing, Data Quality Testing.

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS Access, MS Project, Rational Rose, MySQL, Clear Case, RequisitePro

Confidential, Dallas, Texas

Business Analyst

Responsibilities:

• Analyzed and identified gaps in existing system comparing and contrasting with documented business requirements, As-is system and the To-be system.
• Conducted JAD sessions to gather requirements from SMEs and Stakeholders.
• Used Requisite Pro for requirements management and functioning on new project request and Clear Case for versioning of requirements documents.
• Created Test Scenarios and Test Requirements for QA team, based on the Use Cases and Business Requirement document.
• Track the project using project management tools including MS Project and Rational Requisite Pro and presented various analyses to the top management.
• Development of project work plans throughout SDLC while confirming to extensive methodology requirements set by HIPAA.
• Facilitated sessions and meetings with project team, developers, analysts, and support team.
• Interacted extensively with the client to successfully and swiftly identify and resolve problems, and integrate system enhancements.

Environment: UML, PDF, RUP, MS Excel, MS Power Point, MS Visio, Rational Requisite Pro, MS Office, Clear Case, Clear Quest, SQL Server

Confidential, Cincinnati, OH

Business Analyst

Responsibilities:

• Interacted with team leads to gather requirements about functionalities need to be added/updated/enhanced.
• Worked extensively in order to understand loan application and web based UI.
• Prepared Functional Requirement Specifications based on questionnaire and JAD Sessions.
• Followed traditional Waterfall Approach for web-system upgrade.
• Created Process Diagrams and Data Flow Diagrams using MS Visio 2002.
• Involved in major part of Software System Development Life Cycle - Requirement Analysis, Implementation Testing and Support.
• Maintained a file to track open requirements.
• Participated in Risk Mitigation Process to identify critical areas of risk and accordingly modified the process to reduce the same.
• Helped testing team to understand the business process and prepare test scenarios.
• Conducted walkthroughs with development team and stakeholders.

Environment: Windows XP, MS Visio 2002, and MS Office 2003

Confidential, Pittsburgh, KS

Business Analyst

Responsibilities:

• Involved in defining scope of the project along with vision statement
• Accumulated customer requirements from various end users through surveys, interviews and JAD sessions
• Created functional, technical and system requirement documents for trading system.
• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution
• Applied Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Activity Diagrams, and Sequence Diagram in Rational Rose
• Created use-case scenarios in MS Visio and MS PowerPoint for better visualization of the application and managed them using Rational Requisite Pro.
• DeployedCSC’s front-end Web application using POINT IN.
• Automated different steps in claim handling process using POINT IN.
• Created test plans and scripts, facilitated user acceptance testing and tested strategies with developers and testers
• Performed testing to check all functionalities of different modules using Test Director.

Environment: Agile, UML, Use Cases, MS Visio, MS Excel, MS Project, Point IN