SUMMARY:

• 7 years of experience with strong understanding of Business requirements gathering, Business processes, Business, risk, audit, control analysis and quality assurance skills.
• Experienced in software development life cycle (SDLC) and a thorough understanding of its phases like requirements, analysis/design, development and testing.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and testing various methodologies.
• Experience in working with different requirement gathering techniques like Brainstorming, JAD sessions, Focus Analysis, Reverse Engineering, Survey, Document Analysis, Interview, Prototyping and Observation.
• Expertise in interviewing SMEs, and business users asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical people
• Strong experience in creating Use Cases, Use Case Diagrams, Class Diagrams, Sequence Flows using MS Visio and UML concepts.
• Experience in performing Feasibility Studies, Impact analysis, GAP analysis and Risk Analysis.
• Strong experience in RUP Business Modeling process.
• Experience in delivering feasibility study document, business process document (BPD), functional requirements specification (FRS), System Requirements Specifications (SRS), and Minutes of Meeting.
• Strong understanding of analysis & design tools, Iterative development cycle, UML, RUP, water fall and Agile.
• Exposure to Client/Server, Web Application developmental tools and Software development and design.
• Demonstrated ability to identify root causes of problems, consider both the long and short - term impact of proposed solutions and develop workable solutions.
• Ability to manage (Multiple) project tasks with changing priorities and tight deadlines. Ability to work well in a team. Open to Team related tasks, team meetings, team interaction and conference calls.
• Involved with end users and QA team for developing test cases, test plans, analyzing bugs, interaction with team members in fixing errors, and User Acceptance Testing (UAT)
• Effective in executing multiple tasks and assignments ahead of schedule. Created and maintained effective budgets.
• Good analytical and problem resolution skills backed by ability to initiate, and interpersonal skills

TECHNICAL SKILLS:

Operating Systems: Windows 7/XP/2000/98, Linux, UNIX.

Database & DB Tools: MS SQL Server 7.0, Tera Data, Oracle.

Languages: SQL, TSQL, Java

Tools & Technologies: AML,VERSION 1 HP QC,, Web Services, OOP, MS-Visio, MS- Project, MS Office (MS-Word, MS-Power Point, MS-Excel).

Testing Tools: HP Quality Center, Quick Test Pro, Test Director

Modeling & Design Tools: Agile, Scrum, Rational Unified Process (RUP), Rapid Application Development (RAD), SDLC, UML

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA/Wilmington, DE

Business System Analyst

Environment: Informatica 8.6.1, AbInitio, Teradata, Cognos 8.0, Oracle 11g, SQL, PL/SQL, UNIX, Shell Scripting, Microsoft SQL Server 2008, Control Version System, Data Center Manager, TOAD, Quality Center 10.0, Agile, Scrum

Responsibilities:

• Interact with the end users in understanding the business rules, gathering and writing requirement specs, technical specs and mapping documents.
• Assist Offshore development if required understanding requirements
• Work with the Confidential Data Warehousing team in defining tools, processes and technologies to be leveraged on the data warehouse.
• Preparation of Requirement documents (RPD) and Source to Target Mapping (STM) documents for new enhancements.
• Assisting in Design and development of end-to-end ETL process including data Extraction, Transformation.
• Assist data modelers to Develop Data model
• Evaluate processes and on-going support structures to enable reuse and efficiency.
• Assist Data stewards to Create UAT test plan and remediation of defects.

Confidential

Responsibilities:

• Analyze scope of the project and identify the major actors involved.
• Assist Business during Intent and Scope phase.
• Participate in wireframe design and review.
• Work closely with the UI team to model/design the screens, which met user defined requirements.
• Perform Requirement analysis and Impact analysis once Scope is defined
• Responsible for Identifying, gathering, developing and documenting Business requirements resulting in Business Cases, Functional specs, Use cases, Test cases and Context diagrams to develop solutions Provide Requirements walkthrough to Business and IT
• Propose usability changes to the existing application for optimizing the performance
• Support offshore delivery and Perform Peer Review.
• Review accessibility, tagging and Site Traffic for all the Micro sites
• Assist Development team in understanding requirement and provide clarification
• Supportsystemimplementation/rollout activities, including all necessary pilots.
• Assists Quality Assurance team in developing and executing test plan
• Coordinate with Offshore testing and analysis team
• Extensive experience in Functional, System, End to End, Integration, Regression, GUI and back-end testing, browser compatibility testing, load/performance testing in different stages of Software Development Life Cycle (SDLC).
• Identify GAP and also assist in closure of existing GAPs and Clarifications.
• Create Site Map and Process diagram
• Oversee Requirements Change management
• Design and develop activity process flow diagram.
• Involved in the overall SDLC including inception, elaboration, construction and deployment

Confidential

Responsibilities:

• Perform Requirements Analysis for new enhancements on customer service application and tools like IRIS.
• Preparation of Requirements Process Documents (RPD) for new enhancements and existing workflow.
• Involved in Requirements queries clarification and document upload.
• Assist in Requirements change management.
• Support for System testing, Integration testing and User acceptance testing.
• Performing Analysis and documenting wide area of application workflow.
• Impact analysis on credit application workflows.
• Requirements tracing and analysis on quality centre.
• Development of Use case and Requirement package solutions.
• Design and develop activity and process flow diagram.
• Work extensively with Business and IT in understanding and documenting system requirements
• Perform RPD synchronization and Requirement Traceability.
• Worked on GAP Analysis and also assist in closure of existing GAPs and Clarifications.

Business Risk and Control Analyst

Confidential, Pittsburgh, PA

Environment: MS Office, MS Visio, MS Projects, Mercury Quality Center, ETL, MS SQL Server 2000 and 2005, Teradata, UNIX, M&O Serve ME (Integrated business system).

Responsibilities:

• Review of business processes, systems process maps and update as necessary in consultation with the concerned process owners, SMEs, mainly from IT controls perspective.
• Identify IT and Manual risk and control points and document corresponding risks, controls and gaps based on the corporate framework and industry requirements like COSO/COBIT
• Discussed and reviewed the gaps with concerned process owners and document additional controls as part of remediation
• Perform security architecture analysis Norman and ERM and general IT risk and controls reviews
• Validation checks of controls being presented to different process
• Quality analysis and debug of errors of Risk and control matrix
• Worked extensively with Business and IT/IS in understanding and documenting requirement
• Developed process diagram and BRD
• Assist in planning, evaluation and concluding deficiencies
• Work with business owners to sub certifies processes in scope and to monthly review changeto those processes with the business owners .
• Identify key control and weaknesses, recommend solutions and assist Internal and External Audit during the test controls, and remediation plans

Associate Analyst (Intern)

Confidential, Florence, KY

Environment: Windows, Unix, MS Visio, MS Projects, Mercury Quality Center, .Net framework 3.0, ASP.Net, XML, HTML, SQL Server Studio 2005, Toad, MS Excel

Responsibilities:

• Analyzed clients systems and business processes, addressed all aspects of TAM and High value credit card business
• Collaborated in building a business analysis process model using Visio.
• Worked extensively with Business in understanding and documenting system requirements
• Provided key initiatives in working with users in defining project and system requirements.
• Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams.
• Developed strategic partnerships with the business unit to prepare a solid knowledge base of the business line, including the business plan, products, and process’ and revenue streams aimed towards problem solving.
• Functioned as the primary liaison between the business line, operations throughout the project cycle.
• Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions
• Performed analysis on banking data/report integration & provided functional specification to development team to build Enterprise Reporting Systems.
• Assisted in presenting reports and analysis to help guide the management.
• Organized cross of team members and users to become more responsive.
• Assisted in development of materials for new technology and process improvements

Business Analyst

Confidential

Responsibilities:

• Role was to study and analyze the existing Home and Home office business processes
• Worked closely with the relevant business partners to collect, define and document detailed business requirements and to review and evaluate these requirements relative to business value.
• Reported performance trends to management.
• Quantitatively evaluated and recommended action plans based on all contact center reporting/analysis in order to enhance the customer experience and drive operational efficiencies.
• Documented designs and proposals for new business.
• Involved in Processing and reporting of incentive results based on plan specifics to ensure accuracy and to provide statistical analyses of the plan.
• Worked with the Data Warehouse team to ensure most current data is readily available for all analysis, reporting and statistics.
• Measured, evaluated and analyzed data in order to maximize performance of the contact center team.
• Provided backup support for Capacity Planning and Forecasting functions.
• Enhanced and maintained current knowledge of policies and procedures.
• Enhanced employee satisfaction through refresher programs and real time feedback. Result -Improved productivity by 12% and also management-employee communication.
• Coordinated with Subject matter expert and initiated meetings for new product demos.