SUMMARY:

• Successfully managed the implementation and life cycle of web based software applications. Initiated kickoff meetings and brainstorming sessions to gather and document traceable requirements. Efficient in screen design and manipulation to ensure
• User interfaces are sufficient and friendly. Effectively established and maintained positive relationships with clients.
• Experienced in Commercial and Personal Insurance. Skilled in forms modifications and regulatory guidelines; working closely with Confidential, Confidential . Also experienced with sales applications. Skilled in medical device tools and the regulatory and compliance rules associated with these instruments.
• Compliance and Regulatory Systems
• Vendor Credentialing, Sales Representative Accreditation
• Sales Operation Tools, Sales Force, CRM
• Vendor Account Management
• Opportunities, Quotes, Products, Accessories
• Bio/Pharmaceutical Systems Analysis and upgrades
• Laboratory Process Analysis and Documentation
• Laboratory Test Regulations and Documentation
• Successfully managed the development and software implementation process for medium and large projects.
• Managed deliverables and resource allocation while building strong relationships with business and technology leaders.
• Validate and approve Vendor invoices. Participate in vendor selection, system demos and RFP requirements.
• Create Standard Operation Procedure documents. Analyzed and documented cross - relational data for SAP/CRM.
• Manage project workflow, provide status updates and allocate resources accordingly.
• Organize and track team projects and requirement priorities. Document and track all change requests.
• Provide Production support and training to both International system users and . Provide currency conversions.
• Responsible for international projects and keeping the communication lines open with overseas brokers.
• Monitor international software program and created Access database for international local brokers.
• Evaluated change request and the impact on timelines. Analyze project go live date, approve extensions.
• Work closely with Vendors. Develop positive relationships with both internal and external resources.
• Organize and facilitate meetings/luncheons between Vendor, Information Technology team, Legal and business units.
• Review, approve and allocate payments for all Vendor invoices.
• Coordinate Vendor schedules with internal staff. Work as the liaison between Vendor and internal resources.
• Managed Project life cycle to assure timely implementation.
• Managed print implementation process of forms with Vendor.
• Managed, coordinate, facilitate and documented all meetings and issues between Vendor and Stakeholders.
• Facilitate meetings with stakeholders, QA and development teams. Validate User Requirements.
• Document business and functional requirements for successful software implementations.
• Document User Stories and Acceptance Criteria in Team Foundation Server. Facilitate Scrum grooming sessions.
• Document UML, identify entities and attributes; Utilize both Agile and Waterfall methodologies.
• Document clear concise system specifications and traceable test data. Design and document User Interface and UX.
• Analyze existing software for data conversions. Assist with integrating ETL tools.
• Contributed to the development of a team collaboration database to manage and report daily workflow in SharePoint.
• Documented quote module and PO requirements for sales force and medical compliance software.
• Established relational data for source data. Confirmed accuracy of tables and relationships for data modeling.
• Analyze regulatory requirements for system enhancements. Identify and resolve gaps in workflow process
• Document standard operating procedures and identified key performance indicators
• Analyze and document high-level framework for system screen designs to improve user interface functions.
• Monitor international software to assure data is entered accurately. Document report and Pharma Sample data for parcels.
• Executed formal software training and analysis for branch offices and improved efficiencies by 90%.
• Facilitate meetings and JAD sessions for requirements gathering. Document detail business requirements.
• Designed and updated software functionality for underwriting policy administration systems and claims modules.
• Developed, revised and improved requirements documentation templates and team processes.
• Worked closely with business, developers and offshore technical design teams.
• Verify and define form print data for accuracy prior to legal filing. Document User Interface and User Experience criteria.
• Design functional dashboards to prioritize workflows for policy, claims and reports modules.
• Prepare forms for state filing; Work closely with technical resources to provide solutions and resolve issues.
• Develop and maintain monthly reports for state filings of new and existing form changes.
• Reduce corporate penalties by 40% by tracking every form and improving workflow processes.
• Validated systems to assure they are compliant with state and federal laws.
• Created proficient acceptance testing process, utilized by all levels of business users.
• Developed LMS training and test materials to support new hire training for medical and sales representatives.
• Effectively tested requirements for Customer Relationship Management database.
• Successfully managed offshore test team and coordinated vendor defect tracking system with internal tracking logs.
• Measured and prioritized the criticality of defects. Develop test plans, test scenarios and traceability matrices.
• Document change request. Develop and test security and user groups for web and software applications.
• Organize testing process for User Acceptance and QA testing. Reviewed, verified and confirmed test output.
• Allocated work to QA teams. Reviewed test data and determined causes of operating errors.
• Conducted system testing and evaluated performance. Worked closely with multiple customers and development teams.
• Responsible for test validation, creating test plans and training materials.
• Enter SQL query data to track policy issues and system bugs.
• Define business rules and data for Java applications, analyze system errors and address Help Desk Tickets.
• Execute system integration testing, regression testing and print data. Provide sign off/approval upon 100% accuracy.
• Increased sales representatives registration efficiencies by 50%.
• Implemented credentialing processes and improved communications between representatives, vendors and support team.
• Improved existing project plans, develop efficient processes and project tracking techniques for all stakeholders.
• Set up secured central mailboxes in Lotus notes to be utilized for all sales rep requests and inquiries.
• Created templates and implemented processes to be utilized for requirements documentation and test scenarios.
• Design and implement interactive websites to be utilized by 1500 domestic and international employees.
• Revise existing websites to establish user-friendly interaction and efficiencies.
• Produce training materials, FAQ’s and reference guides for, sales representatives and senior management teams.
• Create Power Point presentations, How to Guides and LMS training materials. Facilitated train the trainer sessions.
• Trained and prepared teams on implementation process to include pre and post production release process.
• Improved credentialing registration process by 100% by improving efficiencies and providing training to 1500 sales, medical and surgical representatives.
• Responsible for training employees in the domestic and international offices.
• Provide one on one/group training to stakeholders and medical device representatives.
• Train medical sales representatives and technicians for background screenings and credentialing process.

TECHNICAL SKILLS:

COMPUTER SKILLS AND TECHNICAL Tools: SAP/CRM, Java, SQL, HTML, Team Foundation (TFS) Server, Salesforce, SharePoint, Articulate, LMS, Engage, Bug TrackerSAGE, iQuote, Sales Force, RSquared, Adobe Acrobat, iRise, JIRA, Concur, Clarity, HP Quality Center, EDS, Lotus Notes, VisioWebEx, GoToMeeting, Planview, Risk Manager Security, AS400, WINS, TSO, .NET, CICS, DB2, JCL, File Aid, ODE, IAFSapiens (rule based application), File Net, Internet Explorer, Firefox, Safari, Enterprise Service Center, AMS, Dun & BradstreetSagitta, DMV, JAMA, Crystal Reporting and Mantis.

Microsoft Applications: Word, Excel, Access, PowerPoint, MS Project, MS Visio, MS One Note, MS Paint and Outlook.