Sr. Business Analyst Resume Profile, PA - Hire IT People

CAREER OBJECTIVE

T supplement a progressive, growth-oriented organizations level of productivity and service in an Information Technology environment.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Reduced ongoing carrying costs of vendor product maintenance in 2008 by 250,000 through business intelligence.
Re-engineered purchase requisition process for more efficient automation of acquisition details t Finance.
Renovated existing application t track all vendor product maintenance t expose cost savings opportunities.
Developed Access/VBA SQL Server applications t gather and consolidate many siloed processes relating t vendor management such as product maintenance costs, entitlements, and vendor deal capture negotiation timeline .

Confidential

Business Systems Analyst

Designed a security strategy for the new circulation system approximately 300 users .
Created over 1000 test scripts t pilot a new circulation system and participated in User Acceptance Testing.
Documented business processes for daily operations and diagrammed new procedures in the circulation system.
Supplied an analysis of UAT test failures t vendor for correction.
Developed replacement standard and ad-hoc Crystal and Business Objects reports for the business.

Confidential

Application Developer

Developing SQL Oracle 9i database packages, functions, and stored procedure data sources for web development.
Developing Active Server Page front end for invoice and payment search inquiries Primarily VBScript/HTML .
Gathering requirements for SQL stored procedure / Crystal report development version 9 .
Designed SQL stored procedures and developed all reports for Finance and Payroll other ad hoc reports as necessary.

Confidential

Implementation Analyst

Project lead for the implementation of new outpatient billing software for our Sacrament central billing office.
Conducted training t outpatient facilities receiving new billing software in a classroom setting.
Responsible for ad-hoc report development in Crystal Reports.
Provided level-2 technical phone support for remote office difficulties navigating or troubleshooting software issues.

Confidential

Business Systems Analyst

Designed Crystal Reports for the IT Help Desk t include: Top 5 or 10 call/problem subcategories, security problems, call volumes, and trend analysis.
System Administrator for Enterprise Management System - Peregrine Service Center 3.0.
Tested and implemented Service Center 4 upgrade.
Automated dispatching of daily reports t Managers.

Confidential

Information Center Analyst

Desktop support duties including PC and printer hardware repair/maintenance, software installation, troubleshooting, network connectivity, wiring cabinet, patch-panel corrections.
Serviced as initial support for RAS services administration on Shiva Landrover NetModem/E 56K x 14 system.
Project lead for Datamatics electronic time keeping system flash BIOS and system board upgrades.
Team member for Lotus Notes upgrade t Lotus Domin R5 in Production.

Confidential

Network Administrator

Project lead for Ethernet upgrade from 10 t 100 Mb fiber from switch t cabinets switched environment.
Administration and support of NT 4 Domain, Microsoft Exchange 5.5, and Proxy 2.0 server.
Installed and implemented RAS device PERLE 833/E 28.8K x 4 for user remote domain access.
Administrator of Backup Exec 8 for nightly file server backups t 20GB DAT drives and rotation of media.
Responsible for desktop application support, installation, and troubleshooting.