Professional Summary

• I have a proven track record over the past 20 years of making viable projects successful. I have served as a project director, business systems analyst, mainframe developer, SME and more. I have been fortunate enough to have performed all of the tasks necessary to take a requirement from concept through fruition.
• In addition to my technical abilities, I am a proven leader with a long history of successes. I am outstanding at developing a strategy for success and constructing a detailed roadmap to the defined objective. On the road to success, I maintain flexibility in my approach while maintaining focus on the goal. Furthermore, I am even-tempered and do not get rattled in the face of adversity. I know how to treat my associates, how to listen, how to delegate responsibilities, and how to properly motivate, which makes me an excellent leader.
• My diversified background is unique within the industry and offers an unparalleled insight into any project, which makes me a valuable asset to any organization.

Development Infrastructure Expertise

• I have extensive experience participating in and managing the development of applications using the following languages, platforms, and technologies. My experience includes configuration and administration of each item listed.
• Visual Studio 2003
• Microsoft Visio 2003
• Transact-SQL Programming
• SQL Server database architecture
• XML data integration
• MS Office Suite
• Lotus Notes
• Microsoft SQL Server 2000
• VSAM files
• Windows Services Development
• Cobol II
• CICS
• DBII
• Crystal Reports
• UNIX shell scripting
• Front Range Solutions HEAT
• MVS JCL
• Oracle 9i
• CaliberRM
• iRise

Work History

Confidential

Business Applications Analyst

• Works closely with project stakeholders, SMEs, to understand the requirements and specifications for new applications and re-engineering of existing applications.
• Employs systems analysis methodologies to elicit, analyze, and document complex system/application requirements.
• Responsible for drafting, reviewing and publishing project documentation and ensuring that all artifacts are in compliance with corporate SDLC Policies and guidelines.
• Consult with business stakeholders to develop and document current and proposed process flows using Visio.
• Develops and executes test scripts against requirements for use with Quality Center.
• Considering project scope, strategy and resources, plan and implement the schedule for requirements analysis.
• Coordinate requirements change analysis, document results and maintain requirements change history.
• Hands on experience creating simulations with iRise as a communication platform to drive functional and system requirements.
• Hands on experience with Symphony Suite tools like Team Forge and CaliberRM for requirements management.
• Responsible for planning and conducting JAD sessions to define the project and to reduce the time required to complete phase deliverables.
• Coordinates business and IT signoff on requirements documentation.
• Responsible for documenting and maintaining project metrics.
• Participate in Development Design meetings and provides requirements clarification as required.

Confidential

Business Analyst

• Worked closely with business units to define requirements and specifications for system changes.
• Created and modified stored procedures in document management system used to generate legal documents.
• Identified required custom reports and provided necessary support to create the reports including end-user training. Reports were created using Crystal reports.
• Provided technical support, training and help desk activities for all users across the organization

Confidential

SQL Database Administrator

• Developed extensive data models using SQL 2000. Data models included tables, views, stored procedures, triggers, custom types, diagrams, and optimization plans.
• Implementations, upgrades, support and maintain the operational integrity of the Student Loan Resource application and telephony systems.
• Identified required custom reports and provided necessary support to create the reports including end-user training. Reports were created using Crystal reports or MS Access reports.
• Extensive work with web services and XML documents: both development and integration
• SQL reporting using built-in tools as well as with third-party components
• Provided technical support, training and help desk activities for all users across the organization

Confidential

Sr. Programmer Analyst, Consultant

• Performed analysis, technical design, coding, and unit/system/acceptance testing of enhancements, interfaces, and modifications to the mainframe insurance financial application using full SDLC life-cycle programming.
• Worked with business and technical resources to analyze problems encountered within batch and online systems and determined changes required to correct problems.
• Maintain and provide project updates utilizing MS Project.

IT Consultant

• As a Private computer consultant, I assisted my client base in the following:
• Research and Development of products or solutions to improve daily work performance.
• Authored and managed operational budget documentation using MS Office and Excel.
• Provide end-user training on MS Office Suite applications Word, Access, Powerpoint, Excel.
• Analyzed data and made recommendations which lead to cost reductions and savings.
• Designed and produced PowerPoint presentations for clients using graphic images, internet graphics, and graphs and charts.
• Evaluated and recommended hardware and software infrastructure needs.

Confidential

Sr. Project Director/SME

• As a Sr. Project Director/SME and Certegy, I worked with the business units and technology departments to provide internal and external solutions. I would assist in gathering information, analyzing current work flows and identifying was to improve the process. My strong communication, customer service and organizational skills, increased customer satisfaction to 98 and realized 100 on-time delivery of assigned projects.
• As a developer, I worked on financial applications in a mainframe environment and third party applications utilizing Access and Oracle database structures. I led diverse, cross-functional teams in the fulfillment of corporate productivity, quality and bottom-line objectives. During my 9 years at Certegy, I was promoted several times and recognized for my technical expertise.
• As an Analyst, I was instrumental in assisting the user community in finding technology to increase efficiency and productivity. One project in which I recognized and spearheaded generated an immediate cost savings of approximately 150,000.
• As the HEAT Database Administrator, I worked with 3 customer service areas as the SME. I worked with management in the areas to provide technical product support and implement customer solutions. I served as the liaison between the user and the third party solution provider.
• Responsible for taking business requirements and produce high level designs, detail designs, testing and implementations plans using SDLC life cycle methodology.
• Facilitated and participated in meetings and work group sessions between IT and user community.
• Created test plans, identified and coordinated testers, performed pre-UAT testing, documented and tracked issues and ensured resolution of issues.
• Assisted developers in Unit testing, system testing and documentation as needed to assure a quality implementation in production in accordance with existing development methodology.
• Oversee business change request process, which included facilitating weekly meetings, ensuring issues are addressed and resolved Coordinated with project leadership to identify and gain commitment in the concept and rollout timeframe of project.
• Facilitated implementation of new functionality through training sessions, demos, and the development of appropriate documentation.
• Provided functional IT expertise for the assigned application as appropriate for development and application support using flowcharts, pseudo-code and reporting samples.
• Worked closely with the technical staff to determine the appropriate solution to client requests for change. This included defining and recommending inputs and defining customer expectations.
• Worked with other Development teams to coordinate and facilitate the successful implementation of all custom modifications and new releases of the assigned application.
• Provided management accurate and timely project status reporting via morning weekly meetings, updating project timelines using MS Project and providing project metrics reporting as defined by management.
• Applied documentation and testing standards and measures of quality based on customer requirements.
• Managed day-to-day individual workload as well as the workload of other analysts on the team, monitors milestones and critical dates to identify potential jeopardy of schedule and identify / mitigate risk.
• Functioned as the team leader for five programmer/analysts on projects from 40 hours to over 300 hours.
• Wrote the policies and procedures for development, testing, and deployment of the HEAT application.

Confidential

Mainframe Programmer Analyst, Consultant

• Performed analysis, technical design, coding, and unit/system/acceptance testing of enhancements, interfaces, and modifications to the mainframe insurance financial application using full SDLC life-cycle programming.
• Worked with business and technical resources to analyze problems encountered within batch and online systems and determined changes required to correct problems.
• Resolved incident reports and served as team lead for new consultants.

Confidential

Mainframe Developer

• Development, enhancement and maintenance of batch and online student system applications.
• Appointed to Research and Development team to evaluate registration algorithm application.
• Promoted from Programmer Trainee to Programmer.
• Responsible for training of new Programmer Trainees.