SUMMARY:

• Highly skilled professional with more than 16 years of strong Project Management experience
• Over 10 years of Application Development management
• Experience in a professional services and/or global IT consulting industries
• Able to interact effectively with international and domestic clients, senior executives, stakeholders and customers to document business requirements and functional specifications within the organization.
• Budget responsibility of $2 - 4Million
• Supervised direct reports and staff of Business Analysts/Product Managers. Agile Scrum, Enterprise Scrum
• Manage vendor relationships. negotiate agreements, pricing and SLAs with various third party vendors

TECHNICAL SKILLS:

Database/Os/Language/Others Tools: MS VSO, Remedy, Great Plains, TopTeam, Mavenlink, Version One, MS Project, ANSI x12, EDI, SaaS, Salesforce, Basecamp, Rational Test suite, HP Performance Center, Quality Center, IssueTrak, TopTeam, Confluence, SQL, Java/J2ee, JIRA, Bugzilla, WebTrends, Workflows, RUP, PVCS, SharePoint, Camtasia, Content Management Systems, Beyond Compare, ASP.Net, Information Mapping, Microsoft Office 95, 97 & 2000, XP, Microsoft Visio, Microsoft Word, Microsoft Excel, Microsoft Project, CGI, User Interface Design, Microsoft PowerPoint, Microsoft Access, Business Objects, Instructional Design Practices, DHTML, ASP, CSS, QuarkXpress, Macromedia Dreamweaver/Fireworks, Adobe Acrobat, Adobe Photoshop, HTML

PROFESSIONAL EXPERIENCE:

Confidential, Norcross, GA

Senior IT Program Manager

Responsibilities:

• Planned the Global client facing portal implementation, Schedule resources, develop project plans, and secure scope agreement from project sponsor. Conduct project kick-off meetings
• Streamline operational efficiencies, developing provisioning templates and process improvements
• Support the i@r rollout act as SME, tester and elevator, assisting with product rankings to exceed organizational goals.
• Diminish project gaps, new staff on best practices and protocol.
• Manage new staff and reduce time-to-revenue
• Delivered on time and on budget projects based on the standard PM methodologies and documentation. (30+ production deployments)
• Became certified in Lean Six Sigma Yellow Belt by leading Six Sigma projects yielding improved cycle time attainment for CARE (customer support).
• Ensured customer satisfaction with the quality of the final product and manage customer expectations
• Interacted with project stakeholders by creating professional relationships and maintain stakeholder engagement throughout the life of the project
• Cross-trained project managers and business analysts to acquire analytical skills needed to support the team during the SDLC.

Confidential, Atlanta, GA

Senior Product Manager

Responsibilities:

• Worked with engineering, marketing and operations departments to develop business cases to support new product launches. (e-commerce)
• Working as a SharePoint, SaaS and Cloud Advisor for different verticals with an initial focus on SFDC, ServiceNow and Remedy
• Iteration Management for final sprint deployment management (Waterfall & Agile)
• Data Center Product Owner and lead technical point of contact (external third party vendors: Sagepath and Cloud Sherpas)
• Responsible for Product Backlog, Spring Backlog, Sprint Burndown, Release Burndown.
• Managing the overall performance and delivery of cross-functional
• Facilitating sprint planning as Scrum master for multiple Scrum teams
• Escalation point of contact - Customer Portal
• Escalation point of contact - Application Development
• Escalation point of contact - SFDC (Sandbox)
• Application management with the outsourced application development team - Sagepath (resource Count: 10+)
• Budget responsibility of $1.6 million
• Supervise the projects and responsibilities of the Web and Software Developers.
• Experience integrating User Identity between traditional on-premise applications/directories and several different SaaS applications such as Remedy, Service-Now and others.

Confidential, Atlanta, GA

Senior Product Manager

Responsibilities:

• Leader within the professional services and/or global IT consulting industries
• Worked with and operations to ensure front line employees have the latest product information and that customer impacting issues are addressed. - working with customer care (NOC).
• Worked with finance department to develop business cases to support new product launches. (MRD, SOW and PRD)
• Manage oversight for the entire project life cycle of each product solution - State Farm and Towers Watson national launch. Worked with marketing to define how to best position the services to end consumers and facilitate with marketing the creation of marketing collateral. projects focus on Android, iOS platforms
• Provided post launch product support to address performance issues and resolve customer complaints
• Developed price and bundling approach for both the consumer and enterprise services.

Confidential, Atlanta, GA

Senior Project Manager

Responsibilities:

• Provided/Facilitation of defining and executing implementations that are aligned with clients' business requirements, resources, and timeframe to ensure that expectations are met and disruptions are minimized (SDLC and Agile)
• Established success metrics and reporting for each product. (HL7, IC9, SQL)
• Authored scope documents, Use Cases, Functional Requirements and lead JAD sessions (Waterfall)
• Developed Schemas of EDI ANSI X12 Claims (837) and Eligibility forms in XML Worked directly with the operations team for local install facilitations
• Test Procedures as well as software development practices. Developed and applied a set of software quality metrics to code
• Worked with stakeholders, account managers, users to understand and document business requirements and functional specifications for the claim system. SQL, ANSI x12 EDI client - CHOP, Liberty with WC, and GL claims interfaces - import/exports)
• Perform ongoing account work (includes capturing and closing issues on updated issues list) responsible for coordinating the right resources to assist with delivering day to day support.
• Provide, validation and acceptance testing (UAT) to clients and project staff during projects (i.e. implementations, upgrades, expanded work, etc.) and ongoing service.
• Identification and documentation of Issues, risks and gaps and their descriptions and impact, and provided recommendations and alternatives.

Confidential, New York, NY

Senior Project Manager

Responsibilities:

• Managed the process of innovative change, developed relationships with client personnel that foster client ties within the Worldwide IS/IT department. (Scope documents, Use Cases, Functional Requirements and lead JAD sessions)
• Interviewed and hired support staff
• Managed business analyst for the IS&T group
• Communicated effectively with clients to identify needs and evaluated alternative business solutions with project management to increase customer satisfaction and deepen client relationships.
• Involved in testing the conversion of the application into web applications (Waterfall)
• Travelled to UK office to manage the promo/mmx implementation (quarterly)

Confidential, Atlanta, GA/New York, NY

Senior Project Manager

Responsibilities:

• Conducted business analysis and identify business objectives and requirements and coordinate the development of technology plans and strategies.
• Managed day-to-day operational aspects of a project and scope.
• Reviewed deliverables prepared by team before passing to client.
• Managing projects from pre-sale to delivery, implementing and reporting, collaborate with clients and physicians. Performed risk/mitigation planning and optimization technologies; provide day-to-day support for all editorial cycle-related functions including proposal and planning.
• Performed quality assurance on a post implementation basis to ensure that transactions meet expectations of internal/external customers.
• Involved in testing the conversion of the application into web applications
• Performed User Acceptance testing/secure customer signoff.

Confidential, Atlanta, GA

Senior Project Manager - Interactive Communications

Responsibilities:

• Developed integrated project plans, implementation schedules, and cost estimates for major, long-term projects; prepared and managed annual budgets and performed periodic cost and productivity analyses.
• Represented the project to various institutional divisions and components as well as to various external entities.
• Communicated regularly with executive management and administration regarding the status of current project initiatives; obtained executive guidance and approval as required to advance initiatives.

Confidential, Atlanta, GA

Customer Support Content Manager

Responsibilities:

• Handled assigned projects from start to finish; Assists in establishing effective processes and guidelines for updating service and support content.
• Worked with internal subject matter experts to define project scope, deliverables, and timelines.
• Evaluated project, assesses web strategy and deliverables, refines project plan, gets buy in from other Cox business groups where appropriate, and then executes; this includes strategizing what pages and content are needed, editing existing/provided content, addressing navigational impact, identifying promotional needs and cross linking opportunities, obtaining necessary graphics, etc.

Confidential, Atlanta, GA

Senior Systems Analyst

Responsibilities:

• Designed, developed, and deployed mid-level business process support systems.
• Interfacing with various level of Confidential management personnel to define business requirements and worked with other application development team members to translate requirements into technical solutions.
• Responsible for quality assurance, maintaining, editing, writing and updating the content of the Confidential managed websites and lead technical reviews and content implementation of Confidential web sites.

Confidential, Atlanta, GA

Associate Professor/Technical Instructor

Responsibilities:

• Developed course material, which is currently being used by faculty within the graphic and multimedia departments; present course material to students
• Design tests for overall performance; and in the classroom measure student outcome and keep students informed of their progress environments using both platforms PC and MAC. Courses taught: Web Design II, Typography, Graphic Symbolism, Graphic Design, Macromedia Flash