SUMMARY

• Over Seven years of clinical experience, including hands on clinical work as well as in clinical research and electronic medical record applications.
• Extensive experience in gathering requirements, functional solution design, documentation and requirements management
• Exceptional academic background and functional experience in government, healthcare and insurance sectors.
• Proven ability to communicate and collaborate with client, development, and testing (onsite and offsite) teams.
• Outstanding written communication, research, and organizational skills.
• Expertise in eliciting, analyzing, and documenting business requirements and developing Business - Required Documents and Functional Required Specifications.
• Strong data analysis and problem solving skills with ability to multi-task.
• Expertise in writing and implementing test scenarios, test cases, system testing, regression testing and maintaining traceability matrices for baseline documents.
• Excellent knowledge of industry standard methodologies such as Software Development Life Cycle (SDLC), waterfall and agile methodology.
• Efficient in writing Use cases and expert in Business Process Modeling Notation (BPMN).
• Knowledge of creating Product backlogs in Sprint 0, Pointing and Ranking the user stories, Sprint Planning, daily Scrum meetings.
• Experienced in good understanding and working knowledge of HIPAA protocols.
• Expertise in EDI (Electronic Data Interchange) by analyzing in achieving the benefits to increase the efficiency at the strategic business level.
• Outgoing, competitive, approachable, friendly, and positive team player that enjoys working in a collaborative, team-oriented atmosphere.
• Experience working in advanced clinical settings in Radiology, Cardiology, Nephrology, Psychiatry etc in well renowned hospitals like Hospital of the Confidential.
• Experience working in retrospective and clinical studies in advanced clinical research centers in Hospital of the Confidential .

TECHNICAL SKILLS

Functional: Business and System Analyst, Functional Specifications, Test Strategies, GAP Analysis Current and Future State Design Documentation, Use Cases, Requirements Elicitation, JAD Facilitation, Healthcare Benefits Configuration, Member/Group Enrollment Process, Claims Processing, Provider Network Management, User Acceptance Testing, SDLC, Defect Tracking, Web, ETLStandards HIPPA, ICD 9/10, HL7

Methodologies: RUP, Agile, Waterfall

EMR: EPIC, MediTech, Confidential, Carecast Clinical applications, Siemens Pharmacy systems, Accudose Meds

O/S: Windows, UNIX

PROFESSIONAL EXPERIENCE

Confidential, Chester Springs, PA

Sr. Business Analyst

Responsibilities:

• Experienced Business Analyst with leading testing activities for the ICD10 project, as per new standards mandated by CMS.
• Implemented HIPAA standards, EDI (Electronic data interchange), Implementation and Knowledge of HIPAA code sets, ICD-9, ICD-10 coding.
• Created use case diagram, process flow diagram (PFD), data flow diagrams (DFD), various different type of wireframes setup meetings with Quality Analysts and Development teams/vendors to clarify questions regarding required documents.
• Developed and reviewed business specifications, work flows, GAP Analysis, project schedules and also testing documentation involving test plans, test scenario, and test cases.
• Created and documented the different system workflows for Confidential Flowcast impacted from the provider’s side right from EPIC to various clearing houses and from the payer and back.
• Led the testing efforts involving documentation of test plan, test scenarios, test cases and defect management for all the error reports of 837’s back from the payers involving multiple edits and testing applications impacted with the change of ICD9 to ICD10 remediation.
• Validated new enhancements did not cause any issues when compared to existing functionality defect tracking and management, analyzed and documented defect trend across releases.
• Implemented and established the Quality Assurance and Software Testing process to be more effective in dealing with business realities such as changing requirements during development.
• Created multiple templates for improving process for testing and documenting requirements.
• Provided support to UAT team before 'Go-Live'.
• Created, updated and submitted the weekly tier status report on the share point site.
• Extensive clinical experience using EPIC application software for electronic medical record search for preparing patient notes, entering laboratory values, reviewing of systems, physical examination findings, preparing letters for the primary care physician, and updating patient databases.

Confidential, Chicago, IL

Pharmacy Business Systems Analyst

Responsibilities:

• Followed appropriate Change Management/Control process to push any changes or updates through environments.
• Work with Change Advisory Board to push changes through up to Production.
• Helped in loading monthly FDB (First Databank) Pharmacy NDDF (National Drug Data File) into mainframe.
• Developed and maintained requirements/specifications and test cases for new or enhanced functionality.
• Led test activities for enhancements or upgrades.
• Worked closely with pharmacy informatics pharmacists and application teams to design and execute integration and user acceptance test scripts.
• Conducted phases of testing: system, regression, integration, and user acceptance tests.
• Participated in the evaluation of packaged SU’s (software upgrades).
• Participated in team and cross-team meetings.
• Provided ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage.
• Assisted in application go-live of Ambulatory upgrade and new hospital (CCD).
• Built Dispense Logic Table for New CCD hospital pharmacy.
• Implemented GX420d Zebra Label Printers for new CCD hospital pharmacy and for the Wyler, Comer, and Mitchell pharmacies.
• Worked with various teams to obtain IP address, have Unix and Windows queues built.
• Helped in configuring printers, build Epic Dispense Logic and Label Routing Tables, and test printed labels in all environments.
• Monitored changes in all environments.
• Used chronicles to search and locate records based on specific criteria and exported records.
• Helped in building and modifying the pharmacy dashboard.
• Served as Pharmacy Security Lead Analyst and maintained all pharmacy security.
• Maintained user accounts and security rights/permissions.
• Helped in building Pharmacy User Templates (Pharmacist, Pharmacy Managers, Pharmacy Techs, and Pharmacy Technician Managers).
• Consolidated Anticoag, Ambulatory, and Transplant pharmacist user type security into one pharmacy user.
• Manually verified the validity of the failed test cases.
• Performed Positive, Negative and Black box testing on the application.
• Performed data analysis and ran various SQL queries to critically evaluated test results.
• Created Pharmacy Security Documentation (Template Build, User Consolidation, RXD - System Definitions, clinical Epic Care and Willow Security Classes and Security Points).
• Conducted Security Testing with the various user types/accounts to determine system access and functionality.

Confidential, Madison, WI

Sr. Quality Assurance Analyst

Responsibilities:

• Worked actively with Business Analyst to nail down the requirements for the releases and enhancements.
• Validated surety bond life cycle.
• Created test cases for System integration testing, scenarios based test cases for system testing and verified actual results against expected results.
• Performed Smoke, Functional, GUI and Regression testing of the web-based application.
• Responsible for creating and executing test cases and test scenarios for Integration and User Acceptance Testing based on the functional specifications, design documents and interface description.
• Prepared test data for the modules under test.
• Responsible for identifying bugs that are ready to be retested, completing Retest Matrix identifying defects to be retested.
• Performed parallel testing, Ad-hoc, positive and negative testing.
• Followed the Agile testing and Scrum methodology for the integration and regression testing approach.
• Partnered with Test Environment support team in building Test Environment and loading test data for all testing.
• Represented QA in release status meetings with different groups including Product Management.

Confidential, Lake Forest, IL

Clinical Systems Analyst

Responsibilities:

• As a Clinical Systems Analyst, provided Software support to the surgery ( Confidential Surgical Manager) and the Siemens Pharmacy systems
• Attended and participated in user group meetings.
• Provided 24/7 on-call pager rotation support.
• Monitored HL7 ADT messages between Siemens Pharmacy and Pyxis.
• Monitored Pharmacy Print Servers, Queues, and Jobs.
• Installed Pyxis Reporter Software.
• Generated various reports using Pyxis Reporter.
• Administered user accounts and passwords for Siemens Pharmacy System.
• Helped maintain the Pharmacy Drug Master.
• Loaded monthly the Pharmacy NDDF (National Drug Data File) into mainframe.
• Administered user accounts and passwords for Confidential HSM.
• Gathered and merged daily patient appointments using Confidential Pathways Healthcare Scheduling.
• Monitored the Surgery Servers (Production, Test, Reports, Web, and Interface).
• Implementation and Go-Live support of Physiological Recording Monitors with HSM.
• Configured and installed serial adaptors for monitors.
• Configured COW’s (Computer on Wheels) with HSM dual sessions so nurses could chart and document at the same time.
• Tested monitors with HSM in Testing Domain to see if data was fed to HSM on the COW’s and user’s laptops wirelessly.
• Helped the Desktop team when necessary by providing desktop support (Installing memory, DVD Drives, Software upgrades/installs, Installing Network Printers).
• Added users and computers to Windows 2000 and Windows XP Active Directory.

Confidential, Chicago, IL

Systems Analyst II

Responsibilities:

• As a Systems Analyst II, helped prepare for Go-Live on January 19th 2010 for the Meditech OR module
• Attended and participated in user group meetings.
• Helped build and maintain Meditech OR and Scheduling Dictionaries in Live and Test.
• Helped build screens and menus.
• Built Surgeon, Nurse, and User Access.
• Created and maintained User Menu Access.
• Parallel tested Live and Test Systems for Break/Fix Analysis.
• Ran various reports for nurses and OR staff as requested.
• Worked with materials management and maintain OR supplies, trays, and implants inventory.
• Helped build new supplies, trays, and implants.
• Worked with Pharmacy to ensure Accudose Meds crossed over the HL7 interface and made it to Meditech OR module.
• Trained OR Staff on Surgical Profile, Surgical Grid, and Big Board.
• Provided 24/7 on-call pager rotation support.

Confidential, Palo Alto, CA

Clinical Applications Analyst/ On-Call Analyst

Responsibilities:

• As a Clinical Systems Analyst, performed implementation and support of the Carecast Clinical applications (Pharmacy, Radiology, Cardiology, Nursing, EMR) for Confidential .
• As the lead on-call analyst, was on-call Mon-Fri from 8-5pm answering and working pages received for application issues.
• Attended and participated in user group meetings.
• Participated in team training sessions.
• Performed system testing, user acceptance testing, and validation of system functionality.
• Built screens and menus.
• Oversaw day to day production operation.
• Resolved and tracked user issues (Nurses, Pharmacists, Physicians, Lab) by acknowledging Remedy/OPAS tickets and following up with the user in a timely fashion.
• Tested, built, changed, documented, and validated user request tickets.
• Provided on-going support for installed application systems.
• This on-going support included resolution of application system incidents, root cause analysis of problems, impact analysis, and planning of proposed system upgrades and patches, analysis and development of enhancements to meet changing customer business requirements, and execution of IT change control procedures to ensure all enhancements, upgrades, and patches are thoroughly tested and planned before implementation in the production environment.
• Participated in Unit and Integration testing of Clinical Applications.
• Monitored HL7 Error Log and correct HL7 message errors.
• Used TACL to generate various report requests from nurses and physicians.
• Domain Management (Test, Train, Development, and Production).