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Business Analyst Resume Profile



Senior Applications Developer/Business Analyst with 20 years of success in business analysis and project leadership in the analysis, design, development, testing and implementation of large automated systems. Fields of expertise include analysis, quality assurance and development in state government, distribution and sales in the manufacturing industries. Proven track record in: requirements definition, integrated solution development, procurement procedures, systems assurance, project management, customer satisfaction and procedure development and implementation, Additional areas of strength include:

  • Project and team leadership
  • Liaison between technical and functional disciplines
  • Employee mentoring and motivation
  • Coordinate, and prioritize multiple activities
  • Effective communications
  • Write and interpret technical design
  • Conduct peer reviews
  • Sales team leader
  • Ability to demonstrate and apply trouble shooting and problem-solving techniques to application, environment and data issues
  • Ability to maintain customer service and quality focus at all times
  • Lead procurement process for purchasing numerous software packages and ensured successful implementation

Selected Accomplishments

  • Lead complete solution of a complicated multi-state system which involved design, coding, implementation and maintenance on-line and batch programs for the Child Support Enforcement Network CSENET
  • Application component owner for the Virginia Child Support Enforcement for case management, document generation, court scheduling, financial management and Federal Case Registry FCR .
  • Lead Technical consultant for researching, installing, designing and maintaining an automated test environment using AutoTester.
  • Lead Technical consultant for print routing solutions using NIPrint a software based network solution for UNIX based print applications
  • Team Leader for quality assurance and validations for the major subsystems including interactive interview, enforcement, paternity obligation, quality assurance and financial management in the Florida Child Support Enforcement Network.
  • Lead software and hardware sales team incorporating a new distribution package



Senior Consultant

  • Customize Drupal websites, modifying themes and content to help clients improve search engine rankings.
  • Create and maintain content using Drupal, Wordpress, and custom CMS solutions to ensure complete client satisfaction.
  • Implement affiliate marketing solutions on custom websites searching for offers that match the target website.


To The Ozone/Web Analyst and Developer

  • Leverage Drupal, an open source CMS content management system to design, develop, deploy, and maintain the The Ozone web properties
  • Develop components using PHP, HTML, and Javascript. These components are bottled into different nodes, blocks, and blogs
  • Ensure that site content is fresh and engaging by publishing multimedia assets to create imagery for the site
  • Maintain all navigation for the system and menus
  • Utilize Google to create calendars and import them into the site functionality which is used for scheduling


Senior Business Systems Analyst/Quality Assurance Manager

  • Managed Quality assurance personnel to complete test scripts and all required documentation to successfully implement enhancements for the current functionality to Florida Child Support Enforcement program
  • Lead the effort to add additional CSENET Child Support Enforcement Network functionality to the Florida system
  • Provided data analysis for needed changes to the existing CSENET file structures
  • Lead discussions with other states to ensure we followed Federal Guidelines for the CSENET
  • Provided upper management with progress reports and deliverable dates
  • Conducted informative sessions with district offices to explain benefits of the new functionality
  • Lead team discussions in conjunction with other teams on how to manage the conversion efforts to the SAP system


Senior Programmer/Business Analyst for the Virginia Child Support Enforcement System

  • Conducted JAD sessions and gathered requirements for analysis
  • Provided GAP and RISK Analysis for the stakeholders
  • Provided analysis, technical and test support for an IMS to DB2 conversion project
  • Developed and implemented an automated testing process using AutoTester for an
  • IMS to DB2 conversion project
  • Participated in an evaluation team doing analysis and review of multiple vendors offering solutions to convert the mainframe document generation process to desktop publishing
  • Defined process and procedures for migrating systems into production
  • Performed automated and manual testing and trained employees on Auto-Tester
  • Debugged programs and served as the on-line specialist for 870 programs
  • Served as lead analyst for on-line development implementations. Maintained and implemented all navigation and security changes for the on-line system
  • Participated in staff interviews, evaluations and assignments
  • Coordinated efforts with functional staff to make necessary system modifications to accommodate the relocation of local, district and/or regional offices
  • Provided after hours on-call support


Senior Programmer/Analyst

  • Developed and maintained batch COBOL programs for systems in a MVS/XA Environment
  • Provided analytical research for a manufacturing company for a direct materials sub-system


Senior Programmer/Analyst

  • Served as team lead and assigned projects, contacted and educated customers on EDI
  • Electronic Data Interchange , provided support and assisted in conversion of EDI partners from PC based systems and the Gentran systems to an IBM mainframe
  • Exchanged information and modified system program changes using batch COBOL to accommodate customers
  • Wrote IMS programs supporting existing applications for the Customer Interface Team
  • Supported PC based system for EDI using RELAY and TELINK
  • Involved in leadership roles, which include employee reviews, system evaluation, and provided corporate updates. Provided analysis for purchasing new Gentran product


Systems Engineer

  • Involved in development, quality assurance and maintenance work on the Florida Child Support Enforcement System
  • Rewrote batch COBOL programs originally implemented in the Florida system
  • Completed major modifications for the on-line applications using TELON
  • Provided assistance in monitoring production cycles to ensure product quality and
  • responsiveness to client and account requests
  • Developed and Supervised a project monitoring system which tracked and helped
  • coordinate the projects' progress
  • Responsible for configuring, testing, and verifying the applicable test situations required
  • for numerous subsystems' signoffs
  • Involved in interpreting customer specifications and verifying system reports and on-line
  • files


Programmer Analysis

  • Provided sales, marketing and team leadership for a software package and hardware installations
  • Participated in the development, implementation, and documentation of a full distribution software package
  • Performed design, coding and testing of modules, such as accounts receivable, inventory, order processing, purchasing, general ledger and accounts payable
  • Installed hardware for several clients who used the package and provided the necessary user training for each client
  • Provided customer support on a continuing basis after installation was complete
  • Involved in the development, implementation and documentation of a payroll subsystem for a software release upgrade
  • Designed, coded and tested an automated checks writing procedure for payroll checks
  • Provided all training for implementation for all clients involved

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