SUMMARY

• Analytical, goal oriented and result driven professional with 6 years of experience as a Business/System Analyst
• Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user, quality review, and enhancement
• Experience in communicating with the client on regular basis to elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including customers and end users.
• Experienced in creating Business Requirement Documents (BRD), Technical Requirement Document (TRD), Integration Requirement Specification (IRS), and Functional Requirement Specification (FRS)
• Experience with SDLC techniques such as Rational Unified Process (RUP), Agile& Waterfall life cycle
• Experience in interviewing Business users & SME providing recommendations to resolve issues for various business/technical groups & defining strategic solutions to business problems in a multiple project environment.
• Assisted the database designer in Data Modeling through ER diagrams to identify tables, attributes and relationships between tables
• Effective with using Gap Analysis to check the compatibility of the existing system infrastructure with new business requirements.
• Strong knowledge in Object Oriented Concepts, Object Oriented Design (OOD), Object Oriented Analysis (OOA) and its implementation
• Well versed in writing SQL commands to query Databases
• Well Versed with advance concept in Excel. Worked with VLookup, Index, Match, IF Statements, Pivots and creating complex formulas.
• Familiar with Agile Scrum Methodology and writing the User Stories
• Worked in SharePoint project for creating intranet Web sites, InfoPath forms, creating Workflows andManaging document
• Experienced in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts
• Highly motivated team player with strong management, interpersonal, administration, problem solving and decision - making skills. Good at managing multiple projects simultaneously
• Good team player with the ability to work in time sensitive environments
• Highly proficient in Microsoft Office Suite, Visio and SQL

TECHNICAL SKILLS

Methodologies: SDLC, Waterfall Model, RUP, RAD, Agile, Agile Scrum

Databases: Oracle, MS Access, SQL

Business Process Modeling Tools: MS VISIO, Smart Draw, UMLet, Bx Query Analyzer

Supply Chain Management Tools: MS Project, MS Access

Quality Management: IBM Rational Manual Tester, HP Quality Center

Testing: WinRunner and LoadRunner

GUI/Tools: MSWord, MS Excel, Crystal Reports, SnagIt, Photoshop

Reporting Tools: Business Objects, BEx Query analyzer

Documentation Tool: SharePoint, MS Office Suite (Word/Excel/Power Point)

Languages: C, C#, HTML, XML

PROFESSIONAL EXPERIENCE

Confidential, NY

Business System Analyst

Responsibilities:

• Worked on Agile SDLC during the project phase
• Serve as liaison between thebusinesscommunity and the IT Application Development (AD) to provide technical solutions that meet user needs.
• Worked as a Product Owner in Scrum Meeting.
• Created User Stories to support thebusinessneed. Prioritize and Maintained the Product backlogs and Sprint backlogs
• Coordinated JAD session with system analysts, development team, project manager for application development and Pre-validation specifications Analyzed business process flow, logical flow and designed the optimum process models.
• Developed Flow Charts to document work flow for the application to be accessed by different types of Business Users.
• Used UML methodology to define the Context Diagram, Data Flow Diagrams (DFD) and Sequence Diagram
• Validated the business, user and functional requirements and segregated them into Use Cases, context diagrams and activity diagrams using Visio, thus defining the Data Process Models.
• Performed extensive back-end validations, which include designing and executing SQL queries using Oracle SQL Developer and SQL Server for Impact analysis purposes
• Created Functional requirement specification (FRS) document, User requirement specification(URS) and Change Request (CR) document for system application development
• Created Non Functional Requirements (NFR) with the inputs from Technical Architects
• Did extensive Data modeling for Impact Analysis. Assisted the database designer in Data Modeling through ER diagrams.
• Performed GAP analysis for the modules in production, conducted Feasibility study and performed impact analysis for proposed enhancements
• Identified risk and project impact and performed risk assessment and mitigation using the RMMM Plan.
• Prepared Requirement Traceability Matrices (RTM) and managed every change requests effectively throughout the software development life cycle.
• Worked with the UI/UX designer on creating the wireframes and presented it to the business users.
• Reviewed functional test cases to confirm the expected outcome and behavior.
• Worked as a User/Customer advocate and negotiated with user as well as the technical team and management staff to resolve any outstanding requirement conflict during the whole SDLC process
• Conducted detailed business workflow and timeline reviews with my team on regular basis to ensure that business targets are achieved

Environment: SharePoint 2010, MS Visio 2010, Microsoft Office Suite (MS Word, Excel, PowerPoint), Team Foundation Server(TFS), SQL, Microsoft Visual Studio, ASP.Net, Java, XML,SOA, Web Services.

Confidential, Phoenix, Arizona

Business Systems Analyst

Responsibilities:

• Performed Requirement Gathering & Analysis by actively soliciting, analyzing and negotiating customer requirements and prepared the requirements specification document for the application
• Involved in Scrum development process and prepared Sprint burn down chart, product catalog and sprint backlog containing Business Requirements and supporting documents.
• Performed Task Planning with my project manager and the team members.
• Prepared level of effort (LOE) for particular enhancements to be done for the business stakeholders and getting approval from the project manager.
• Analyzed business requirements, business process and system architecture/design.
• Identified opportunities for business process improvement and initiated efforts to make improvements.
• Studied project planning and business process. Analyzed existing procedures and reported them to management to improve productivity.
• Conducted walk through sessions with business users to get sign-offs on the approach document.
• Created mock-ups and wireframes.
• Conducted a demo of the enhancement with the developer, system tester, Test lead and release lead after integration testing is done in the test environment.
• Worked with Business users and stakeholders if there were requirement changes to be on the same page.
• Coordinated tasks with multiple systems and departments to successfully complete the UAT effort.
• Identified and tested one-off scenarios to test the robustness of the system.
• Coordinated and prioritized outstanding defects and enhancements identified during UAT, and escalated the same if necessary to achieve the deadline.
• Performed end to end testing of the new functionality designed before it went for the Enterprise release.
• Updated the issues log with all issues identified during UAT and communicated the same to all stakeholders.
• Participated in daily UAT status meeting with all teams involved to resolve outstanding issues.

Environment: Crystal Reports, Business Objects, Ab initio, HP Quality Center, Oracle 11g, Visio 2007, MS Office Suite, SnagIt, SharePoint 2010.

Confidential

Ecommerce Business Analyst

Responsibilities:

• Bridged the gap between the client and technical team. Coordinated with the stake holders to translate the business requirements into actual project plan.
• Created Detailed Requirement Design Documents (DRD).
• Performed Web Application Development Framework Industrial Analysis using Porter Five Forces analysis
• Created Use Cases, User Interface Designs, Report Specifications, Print Specifications and System to System Interfaces.
• Identified areas for automation
• Created Change Request Documents. Analyzed the change request and co-ordinate the changes required with the development team.
• Prepared the user manuals for the technical users.
• Met with the programmer and Quality Assurance officer to discuss about the features of the products and strategy to enhance customer service.
• Keep track of the release of all new versions. Manage the proper documentation of changes in every new version released.
• Search Engine Optimizer: Generate the Title, Metatag and Keyword for website.
• Designed content and interactive applications to improve site usability.
• Critically evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Selected as “Employee of the Month “for the month of February 2011

Environment: Java/J2EE, HTML, SQL Server, MS Visio, UML2.2, RAD, Google Analytics.

Confidential

Business Systems Analyst

Responsibilities:

• Wrote SQL queries and test scripts to support data search, extraction, loading, sorting, and automated testing
• Followed Unified Modeling Language (UML) methodology using Requisite Pro and Rational Rose to create/maintain: Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams
• Arranged JAD sessions with business users and development team to drive out detailed business requirements.
• Authored Data flow diagram, sequence diagrams and business process
• Designed and supported in Test cases, Test plan creation and Companion Guide from development stage to production, including both internal and external requirements.
• Managed financial spreadsheets and vendor accounts. Spearhead collection processes and manage accounts receivable personnel.
• Provided user when needed. Attended meetings, online webinars, and communicated with customers & SMEs to stay updated with regulatory changes
• Reported project progress to the team, senior management and all stakeholders periodically.
• Reviewed various Re-engineering techniques with Technical Experts to finalize the Approach.
• Surveyed upcoming customer needs and coordinated with technical subject matter experts to identify technologies that would lead to increased market share in both factory deliveries and engineering services
• Analyzed business scenarios to track possible business outcomes for the functions which could be incorporated into more detailed test scripts
• Documented test scripts for Integration testing. Helped users in integration testing and provided support on planning
• Extensively worked on documentation for Functional Analysis
• Correspondence with clients and vendors on a regular basis.

Environment: UML, JAD, SAS, MS Visio, MS Project, Quality center, ERP System

Confidential

Business Analyst

Responsibilities:

• Identifying the user’s requirement for software to be developed and analyze, and design those requirements.
• Carried out regular meetings with the clients and get their feedback about the software.
• Keep track of all the running projects of IT department and report the progress of every project to the manager of the department.
• Work on a group to identifythe requirement for the in-house ERP system project .Present the findings of the group to the manager in written and oral form .Once the requirement is finalized, prepare the system diagramof the findings and present it to designers
• Assisted manager on preparing the business proposals

Environment: UML, MS Visio, MS office, Business Process Analysis