SUMMARY:

• An accomplished Senior Business Analyst having 9 + years of diversified experience and successful implementations in Information Technology involving in - depth understanding of Business Process Flows, Software Development Life Cycle, Process design, Business and functional requirements, Business case preparation, Development and Testing.
• Experience in full Software Development Lifecycle (SDLC) from association with end-users for requirements determination, defining the system scope, system analysis, Business Case Development to Rollout, Production, testing, maintenance and documentation.
• Extensive experience in Banking/Financial, Retail, Point of Sales (POS),Mortgage, Healthcare, Telecom Domains with extensive exposure to gathering & analyzing end business user requirements.
• Lead and organized Requirements gathering sessions and JAD sessions before groups of Subject Matter Experts as needed in order to document decisions regarding future state of business processes.
• Extensive knowledge of Object Oriented Analysis and Design using UML, Rational Unified Process (RUP), Rational Rose, Requisite Pro, Rational Clear Case and Visio.
• Thorough knowledge of UML, RUP, Waterfall, Agile, RAD methodology and rational tools.
• Proficient in developing Use Case Model, Analysis Model, Design Model, Implementation Model, Use Case Diagrams, Behavior Diagrams (sequence diagrams, collaboration diagrams, and activity diagrams) and Class Diagrams based on UML methodology using Rational Rose.
• Experienced in writing Test Cases, Test Scripts and generating Test Data.
• Experienced in UAT and Unit Testing.
• Experienced in Demo & .
• Flexible, innovative and able to thrive in a fast paced, growth-oriented and time-critical environment.
• Excellent organizational and interpersonal skills with a strong facility for acquiring new knowledge very rapidly.

TECHNICAL SKILLS:

Tools: /Methods: Waterfall RUP Agile Scrum UML Use Cases Rational Rose Requisite Pro MS Visio MS Project MS Word, MS Power Point MS Excel, MS Access, Outlook HTML, XML Windows 95/98/NT/2000/XP/7/8

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Responsibilities:

• Currently, working on the project team focused on development, testing, and implementation of an iPhone(TM) based application (i.e., Confidential AutoDispatch(TM)).
• Managing relationships with various business and technical clients during all phases of application development strategy, project planning and execution.
• Analyze existing business processes to develop customized technology solutions to make process faster and cost efficient while focused on reducing application development time and application maintenance costs.
• Manage to minimize application development risk by identifying, analyzing, resolving, communicating, and escalating issues appropriately to management.
• Lead the application development team focused on simplifying user interface and on minimizing manual data entry errors. Performed in-depth development analysis, QA protocols, post-installation validation, use-case verification, and user acceptance workshops.
• Conducted interviews and developed business cases to implement process changes, develop material, and instruct clients on new processes and procedures.
• Designed a web based CRM tool to track prospective as well as current customers. Worked closely with an offshore development team during all stages of product development. Performed and documented extensive tests on the delivered product and provided my feedback and suggestion to stakeholders and the development team.
• Redesigned the Confidential corporate web pages and its functionality.

Confidential, San Francisco, CA

Sr. Business Systems Analyst

Responsibilities:

• Developed use cases to depict various sub processes in the high speed verification and receiving areas of the application.
• Lead JAD sessions with technical teams and the lines of business for requirements elicitation.
• Worked with testing teams to ensure successfully uploading new and edited requirements on a weekly basis using HPALM.
• Worked extensively in Enterprise Architect to develop wire frames, use cases, open issues and other project artifacts.
• Defined currency container/bag custody controls across all FRB offices in the United States and world markets.
• Authored and documented behind the scenes complex business rules/logic driving the core functionality of the currency system at FRB.
• Developed replacement system process flows for 7 functional business areas illustrating all preconditions, and other Use Case referencing.
• Working in tandem with the UX team to define a suitable "Look and Feel" for the replacement system.
• Worked with the line of business in atomizing requirements for the new replacement system.
• Worked extensively with the line of business in developing pre-work artifacts prior to JAD sessions.
• Worked closely with teams located in San Francisco to coordinate elicitation and development milestones and time lines.
• Assigned weights and prioritized user stories in a highly Agile environment.
• Adhered to and delivered on time all artifacts based on the project iteration cycles.
• Successfully delivered and closed out the High/Speed Verification track consisting of 28 track artifacts such as use cases, user stories and epics.

Confidential, San Francisco, CA / Seattle, WA

Sr. Business Analyst

Responsibilities:

• Conducted user interviews, workshops & JAD sessions to understand and articulate business requirements and converted requirements into technical specifications.
• Interacted with cross functional teams to facilitate gathering of business requirements.
• Served as a liaison between clients and technical staff to resolve conflicts.
• Prepared user/business requirements, functional specifications and Use Case System documents.
• Responsible for defining the scope and business rules of the project, gathering business requirements and documenting them textually or using models.
• Performed GAP analysis to identify mismatch between system functionality and business requirements and segregated those into high/low level Use Cases and Activity Diagrams using Rational Rose.
• Assisted with change, issue, quality and risk management activities, and generated management reports on weekly and monthly basis.
• Conducted meetings to ensure all internal groups like Security, Fraud, Compliance, Risk and Reporting etc. understood the requirements and the impact.
• Used Query Analyzer, Execution Plan to optimize SQLQueries
• Created full SDLC project documentation, including: requirements, functional design, technical design, and specs using SnagIt, MS Word and Team Foundation Server.
• Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders, and performed feasibility and adaptability study.
• Developed detailed business flows through both high-level and detailed Visio diagrams.
• Conducted Risk Analysis and Credit Risk Estimation & Analysis like Regression Analysis.
• Prepared a package of Process flow diagrams to document the existing system.
• Created and updated project status, requirements and diagrams using RUP methodology.
• Reconciliation of ACH Wire Transfer/Rejects, SWIFT Rejects, and daily processing files.
• Worked on design list and documented requirements to meet industry regulations.
• Oversaw Internet Banking, Bill Payment, Telephone Banking, Mobile Banking, ATM, ACH, Wire Transfer, Check 21 and miscellaneous electronic banking functions.
• Hosted review meetings with offshoredevelopment teams and QA teams.
• Performing Web Testing, User Interface Testing, Negative Testing, Positive testing, User Acceptance Testing and Baseline Testing.
• Experience in Fraud referral, Incident creation, Alert creation and Case creation process requirements authoring.
• Wrote test plans, organized UAT testing effort and effectively communicated results to the project team.
• Performed of the end users.

Confidential, Mc Lean, VA

Business Analyst /Reporting Analyst

Responsibilities:

• Worked with the Business sponsor and Project Manager to create Project Charter, which covered Project need, Business scope, Resources and constraints of the project.
• Performed workflow analysis to help identify Business needs and corresponding solutions.
• Created Business Requirement Documents, Functional Requirement Specifications and used DOORS to maintain the requirements.
• Documented all the discussions, stored the requirements and tracked the changes maintaining the versions of document.
• Created requirements in Iteration development and waterfall method.
• Documented and maintained Requirements Traceability Matrix (RTM) to validate that all requirements have been tested.
• Collected requirements for Credit risk calculation Engine
• Generated Inventory/Exception reports prototype to accelerate the requirements gathering for SVP/Director/Manager centric reports.
• Chaired meeting with 25+ senior business users to explore the enhancements needed in the underwriting process model of selecting suitable loans from the massive loan list & routing loans to the correct queue for extensive review
• Interviewed mega lenders in Confidential - Lender Web Integration to automate the Lender Communication, Lender Rebuttal, Lender Repurchase, Documents request and Lender Registration Process.
• Responded to escalated inquires that affect Confidential (loss mitigation, foreclosure, underwriting, & servicing inquiries)
• Provided regular and timely feedback to management regarding new trends or sensitive issues that arise from handling interactions and provide relevant data/statistics/analysis that adds value.
• Performed data analysis on loan attributes in excel concluding the key findings in a report which are presented to management to make critical loan quality decisions
• Track, report and reconcile single-family and mortgage backed security transactions between mortgage lenders and Confidential .
• Reconciled monthly and quarterly loan data to match current state and cap projections utilizing MS Access.
• Worked in mainframe environment and used SQLto query various reporting databases
• Extensively used MS Excel (V-lookup, Pivot tables) to create highly complicated reports that would suffice the needs of higher management and Project Managers.
• Respond to escalated issues that affect Confidential business(Loss mitigation, Foreclosure, underwriting and servicing inquiries)
• Responded to internal and external environmental changes that can impact corporate mission
• Created Test plans, After Action Reviews and Questionnaires to execute and support various BCP related exercises, activities and tests.
• Coordinated with onshore and offshoreteam to ensure the test plan is concurrent with the development initiatives.
• Created Process documentation to facilitate seamless performance of various BCP and FAA related activities.
• Provided support for User Acceptance Testing with UATcases and resolving any issues with the users and performed UATand participated in writing test plans, and developed different testing strategies like Black Box testing.
• Analyzed Requirements and created Use Case Documents, Use Case Diagrams, Activity Diagrams using UML

Confidential, Richmond, VA

Business Analyst

Responsibilities:

• Studied existing business application and processes, current source system, collected end user requirements and suggested the improvised business process model.
• Participated in meetings with SME and managers to capture different business Processes,plans and functionality in a detail.
• Conducted and participated in the JAD session with the SMEs and project team members
• Worked with the clients on the verification process for the requirement phase documents
• Worked as a liaison between the business and technical side to convey the business needs to the system architects
• Participated in weekly status meetings to present status and in corporate any digressions from the original scope.
• Analyzed the "As is" and "To be" system documents to show the current and proposed functionalities of the system using MS VISIO.
• Worked with providers and Medicare or Medicaid entities to validate EDI transaction. This includes HIPAA 4010; 837, 835, 270/271 and others. Provided healthcare provider problem resolution.
• Completed several HIPAA 4010 and 5010 Projects, including Medicaid and Commercial entities. Projects included claims and enrollment.
• Used Quality Center, PL/SQLfor testing the application
• Authored sequence diagrams and business process models that describe how the EDI Health Care Claim Transaction set (837) is used to submit health care billing information and encounter.
• Gap Analysis of client requirements, generated workflow process, flow charts and relevant artifacts.
• Performed Risk and Gap Analysis on multiple MMIS subsystems; Created test plans and traceability Matrixes.
• Created and managed BRD, FRD, Project templates, Use Case project templates, requirement types and traceability relationships.
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams using UML in Visio to mapthe claims adjudication workflow, and POS integration
• Proposed strategies to implement HIPAA 4010 in the new MMIS (Medicaid Management Information Systems) & eventually move to HIPAA 5010.
• Engaged with the MMISteam to test the MMISscreens and resolve issues.
• Analyzed System Impact including MMISTables, Windows, Reports and Interfaces to external entities.
• Implemented Standardized process throughout the software Development Life Cycle (SDLC).
• Used Agiledevelopment methods to promote development iterations, team work, collaboration and process adaptability and strong experience with XP.
• Involved in cross-functional teams, developing new ways to boost efficiency and delivering results in a fast changing environment to achieve company goal.
• Involved in preparing daily, weekly and monthly project trending and analysis using Excel Pivot Tables, V-lookups and graphical representation.
• Participated in the walkthroughs and meetings specifically for Claims and modules.
• Supported development of UATcycle test scripts, Review User Acceptance Test Plan (UATP) and attend walkthrough.

Confidential, Stamford, CT

Business Analyst

Responsibilities:

• Responsible for gathering information from Customer service agents and supervisors to produce Business requirements Documents & Functional Requirements Documents.
• Work as a liaison among stakeholders in order to elicit, analyze communicate and validate requirements for changes to business model, policies and information systems
• Brainstormed Business Process Model for phase-by-phase deployment approach on transformation project.
• Defined the scope, financial Projections and Cost Benefit Analysis; Progressed from problem statement to well documented Design.
• Defined Functional Requirements and segregated them into high level and low level use cases, activity diagrams using UML.
• Followed the UML based methods using Rational Requisite Pro to create business flow diagrams, Use Case diagrams, Activity diagrams, State diagrams, Sequence and Collaboration Diagrams.
• Used RUP a software engineering process to configure and develop processes, standards and procedures.
• Performed cost benefit analysis for COTS (Commercial off the shelf tools) versus developing the app in-house
• Involved in JAD sessions with vendors like Tom-Tom, Pitney Bowes and USPS to pull layer data for various address attributes
• Aided in contract negotiations with Google and ARC GIS for API usage to generate maps for the application (key was to identify if we had to do per user contract or per node contract)
• Designed and developed Project document templates based on SDLC Methodologies.
• Communicated Project Requirements, Business Issues, created Solutions and made recommendations.
• Supported Onshore & OffshoreManagement, Hiring Managers & contingent workers
• Investigated and resolve unusual items and issues relating to billing and revenue of Frontiercalling plans in accordance to Tariff documents.
• Identified and submitted billing requirements, discrepancies, and errors on customers’ accounts to be corrected by the IT team.
• Engaged multiple lines of Businessto gather requirements, prepare, and document billing processes and internal controls to ensure that Frontierproducts and services are billing correctly.
• Performed GAP Analysis.
• Worked as a liaison between the developers and management, and was instrumental in resolving conflicts between stakeholders and technical development teams.
• Actively involved with PM in developing Timelines for Project Delivery and Managed Projects and Resources to successful completion.
• Developed material for functional and process improvements.
• Reviewed Test plan, Test Condition and Test Cases and determined that they all meet the actual requirements.
• Carried out UATby developing test plans, test scenarios, test cases, and test data to be used in testing based on business and user requirements, technical specifications of the product.
• Actively involved in System and Integration Testing.

Confidential, Dallas, TX

Jr Business Analyst

Responsibilities:

• Key liaison for the business and proactively clarify and prioritize business ideas, needs and problems that require technology enablement.
• Gathered Business Requirements, Interacted with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes.
• Analyzed and optimized the process, Prepared Business Requirement Document and then converted the business requirements into Functional Requirements Specification and Technical Specification.
• Identified Use Cases from the requirements. Created UML Diagrams including Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams, Data Flow Diagrams (DFD’s) and ER Diagrams using Rational Rose and MS-Visio thus defining the Business Process Model and Data Process Model.
• Translated the business needs into system requirements by communicating with the business on non-technical level and with the System Analyst on technical level.
• Performed Feasibility, Adaptability and Risk Analysis to identify the business critical and high-risk areas of the application.
• Configuration for special businessprocess like Consignment stocks management which includes Consignment fill-up, issue and return.
• Tracked functional upgrades in new releases of ERP software
• Coordinated executive and management staff, End users and team to design and configure businesssolutions to ensure business requirements has been met
• Translated business requirements into business solutions utilizing ERP system functionality
• Worked with Sales front office team to get exact analysis of existing market.
• Performed product merchandising analysis to know what products sell together so that development team can show relevant cross-sell products on the most recent pages.
• Participated in various JAD sessions to determine the filters to be used with Search and Advanced Search
• Tracked all the changes requested by the businessand separated them as a change and defect.
• Involved in Application Packaging process as there were high number of applications were to be saved on a server.
• Worked on Store Systems for retail division Developed a modification for in store systems, which included POSsystem, merchandising reports and price file database.
• Manage day-to-day production issues; troubleshoot problems through to resolution for the NMD sites and with any third-party agency.
• Tracked functional upgrades in new releases of ERP software.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using UML in Visio to map the claims adjudication workflow, and POSintegration.
• Worked with the QA area to develop test conditions, created matrix for a new process. Worked with a diversified group of people.
• Performed Up-sell and Cross-sell Analysis to check which products are selling better together.
• Performed product merchandising analysis to know what products sell together so that development team can shoe relevant cross-sell products on the most recent pages.
• Work with third-parties to communicate business objectives and clarify the detailed business requirement.
• Facilitated cross-functional workshops to elicit business process, resulting in successful software implementations and efficiencies.
• Participated and assist the Test Teams in deliverable testing and quality assurance review to ensure that all the business requirements have been satisfied
• Understood and assisted with merchandising and web business tools such as Content Management, Promotions Engine, and Google Analytics.
• Created documents and manage the global user group execution of the test scripts. Track Defects and work with the development team to correct defects.
• Created User guides and “How To” power point presentations of product features

Confidential, New York, NY

V.P, Branch Manager II

Responsibilities:

• Achieved and exceeded the branch financial goals.
• Developed and maintained marketing plans to increase branch business.
• Manage staffing levels within the branch to ensure excellent customer service.
• Involvement in community activities.
• Manage the sales and service process.
• Implement the region’s human resource strategy
• Thorough knowledge of human resources issues, including performance management and progressive discipline.
• Managed multiple tasks/projects and deadlines simultaneously.
• Used strong analytical skills necessary to evaluate credit requests, prepare budgets and determine trends in a given marketplace.
• Conducted weekly department supervisor meetings to reinforce store standards and procedures.
• Conducted weekly store evaluations with department supervisors to determine any action necessary to maintain and elevate store standards, setting goals and objectives to be reviewed during the next store evaluation.
• Conducted Daily morning huddle to set and exceed daily goals.
• Conducted In store competition to Increase, Competitiveness and quality sales between team members.
• Conducted weekly one on one with team members to increase productivity and morale.
• Maintained personal contact with customers and all employees on the sales floor to insure customer satisfaction.

Confidential, New York, NY

Personal Banker II

Responsibilities:

• Actively develop new business and expands existing customer relationships.
• Assessing and handling customers’ banking needs.
• Obtaining and processing customer/account information and selling bank deposit and loan products and services.
• Actively referring clients for brokerage products to Financial Specialist or the appropriate Financial Consultant.
• Responsibilities also include consumer loan originating and closing, account opening, safe deposit transactions, and branch opening/closing procedures.
• Handling complex customer service issues.
• Consistently meeting and superseding quarterly sales quotas, excelling in high standard customer satisfaction surveys, result driven and success oriented
• Managing a premier high value clientele portfolio, maintaining, servicing customer accounts
• Asking customers questions to determine their needs, then cross-selling appropriate products and services and/or referring customers to affiliate partners
• Providing broad base of services, including deposit-based, credit, (line of credit, loans) investment and free-based products, with the goal of acquiring 100% of the customer's business
• Developing and maintaining relationships with Wachoviapartners to maximize sales opportunities and achieve maximum sales standards
• Proactively making outbound sales calls to inform customers about wide variety of financial services solutions that will meet their needs and deepen the customer experience and relationship
• Focusing on businesses mainly to acquire their entire banking with Wachovia as well as manage and maintain their account and give them prompt customer service